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Consumer Complaints & Reviews in Rochester, New York

Whole Latte Love / Unethical practices

Robin Bort on Sep 27, 2016
I ordered a very expensive espresso machine from Whole Latte Love along with a grinder on 9/16. They charged my credit card the same day. On 9/19, I received an email showing that the order had shipped and that everything was in stock. On 9/26, the order arrived with only the coffee...

Lane Furniture / Couch leather peeling apart

jt1021 on Aug 29, 2016
Sold FAKE Leather- Lane Recliner and TWO Couches Purchased two full size couches with recliners built in and matching recliner which were special ordered in 'leather'.I ordered two full size couches as my living room is large and this fit better. I just made the last payment on the...

Wegmans / Vegetables / cart availability

dutchar on Jul 26, 2016
In the last 6 months I seen a considerable down turn in the quality and the availability vegetables, especially the iceberg lettuce. If I go to another wegmans store, Chili or Brockport the same day, the quality is so much better. Is it because the client base is lesser. I'm willing...

Firestone Complete Auto Care / Lock Cylinder Replacement

L.E. Friedman on Jul 18, 2016
I had a lock cylinder and housing replaced on my Chevy Prizm. Cost me $550 for the part alone. I also needed a tire and they tried to charged me $10 for tire insurance which was never offered.; it was just listed on my bill. I caught the "mistake." Also, they didn't give me the 5%...

Firestone Complete Auto Care / Lock Cylinder Replacement

L.E. Friedman on Jul 5, 2016
I had a lock cylinder and housing replaced there and was charged $550 for the part alone. I looked online and found one for $112 which is about five times the price they charged me. The sales rep said that they install manufacturer approved parts only. The part I saw online was an OEM...

Frontier Communications / My internet/My Fios Internet System

PamelaPp on Mar 28, 2016
Today I called their 800 number specifically for customers with disabilities. Today is 3/28/2016. My FIOS is beeping and needed them to come out and see what is going on. Since 2011 I have had a technician out here three times to get various computer things going on my computer. I know...

Poshmark / Harassment

Manselm on Mar 10, 2016
I bought a pair of shorts from a seller on the site, after I received it I was asked to rate it. Well, the product wasn't what I had believe it to be. I gave one star and the harassment started. The seller wrote me calling me names and making threats 17 times in a 3 hour span. I blocked...

FedEx / Overnight delivery

imparts Online Ltd on Mar 2, 2016
Should change name to Fed Excuse, consistently leave shipments in Memphis for no other reason than their arrogant incompetence. This is a consistent problem of sloppy performance which leads to bad attitude with their employees who spend much of their time making excuse and listening to...

LG / Electric Range

Reviewer70531 on Jan 17, 2016
I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in the oven is just...

Wegmans / Customer Service

Reviewer32969 on Dec 8, 2015
The Wegmans Mt. Read location is probably the most unprofessional store I think I have ever shopped at. Almost every employee there is rude & miserable. The attitudes, demeanors & behavior I see every time I go in there are absurd. I can count on my one hand the amount of employees that...
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