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Consumer Complaints & Reviews in Rochester, New York

Tim Hortons / Service

Brenda Dierna Grimes on Jan 13, 2017
I always go to Tim Horton's and have never been treated so rudely as I was today at the MT Read BLVD location in Rochester, NY. I walked in at 5:02 pm and asked the woman behind the counter if it was too late to order a breakfast sandwich. She was standing near the bagels and no one...

Wegmans / Problem with checkout scanners being over sensitive

pattibaby on Dec 31, 2016
At least once a month, I am double or sometimes triple charged for one item. I purchase one and am charged for 2 or 3. This causes a problem for me as I rely on others to get to the store as I do not own a car. They are always very apologetic and return my money and claim that the scanner...

Toy R Us / Journey girls 16 piece clothes/super fashion pack $19.95

Donald Pedersen on Dec 25, 2016
We thought we would buy our Grand Daughter additional clothes for her New American girl doll her parents bought her. Christmas morning she put on JG black lace tights an than when going again to change her outfit again both legs had turned black from the tights. We tried to remove with...

Dukin Ridgeway Ave Rochester New York / Unethical behaviour

aconte3435 on Dec 19, 2016
Around 715am my mother and I went to order our coffees and sometimes bagels for our daily like every single day we go to the same dukin and usely have the same person who normally knows when we pull up and and ask us if we want our usually coffees for today or are we adding in food as well...

Wegmans / Their new website

Paul C Baker on Nov 2, 2016
1. There is no link to contact the company via e-mail from the "new and improved" website. I Googled to find one, but when I selected the Submit button, my complaint (which follows) went nowhere. 2. Product "add to list" buttons also do not work; I was able to add three things to my list, and...

Whole Latte Love / Unethical practices

Robin Bort on Sep 27, 2016
I ordered a very expensive espresso machine from Whole Latte Love along with a grinder on 9/16. They charged my credit card the same day. On 9/19, I received an email showing that the order had shipped and that everything was in stock. On 9/26, the order arrived with only the coffee...

Lane Furniture / Couch leather peeling apart

jt1021 on Aug 29, 2016
Sold FAKE Leather- Lane Recliner and TWO Couches Purchased two full size couches with recliners built in and matching recliner which were special ordered in 'leather'.I ordered two full size couches as my living room is large and this fit better. I just made the last payment on the...

Wegmans / Vegetables / cart availability

dutchar on Jul 26, 2016
In the last 6 months I seen a considerable down turn in the quality and the availability vegetables, especially the iceberg lettuce. If I go to another wegmans store, Chili or Brockport the same day, the quality is so much better. Is it because the client base is lesser. I'm willing...

Firestone Complete Auto Care / Lock Cylinder Replacement

L.E. Friedman on Jul 18, 2016
I had a lock cylinder and housing replaced on my Chevy Prizm. Cost me $550 for the part alone. I also needed a tire and they tried to charged me $10 for tire insurance which was never offered.; it was just listed on my bill. I caught the "mistake." Also, they didn't give me the 5%...

Firestone Complete Auto Care / Lock Cylinder Replacement

L.E. Friedman on Jul 5, 2016
I had a lock cylinder and housing replaced there and was charged $550 for the part alone. I looked online and found one for $112 which is about five times the price they charged me. The sales rep said that they install manufacturer approved parts only. The part I saw online was an OEM...
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