Menu
For Business Write a review File a complaint
Burt's Bees Baby Customer Service Phone, Email, Contacts

Burt's Bees Baby
Reviews and Complaints

www.burtsbeesbaby.com

Learn how the rating is calculated

2.3 3 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burt's Bees Baby Reviews 3

ComplaintsBoard
J
12:38 am EST
Verified customer This review was posted by a verified customer. Learn more

Burt's Bees Baby Burt's Bees Baby Bliss: Adorable Apparel & Cozy Blankets Review

I've always been a big fan of Burt's Bees for my own skin care needs and I was super happy to find out they got stuff for babies too. They've got some of the cutest baby blankets and clothes I've seen around. Really love what this company is doing.

Read full review of Burt's Bees Baby
Hide full review
ComplaintsBoard
V
12:12 am EST
Verified customer This review was posted by a verified customer. Learn more

Burt's Bees Baby Burt's Bees Baby Shipping Fail: Promises Unkept, Customer Service MIA

So I ordered some stuff from Burt's Bees Baby last Friday and chose the no-cost shipping option. It's already Thursday afternoon and my order's still not shipped out. They say on their site that they'll ship stuff within 1 to 3 business days, but that's not happening. Tried calling their customer service and got no response. I even shot them an email to ask about my order cause I need it for a baby shower that's coming up. All I got back was a generic email that didn't help at all.

I remembered my daughter bought from them before, so I asked her how it went. She showed me her order and shipping confirmations, and it turns out they took 13 days to ship her stuff! And here they are, claiming it should be 1-3 business days. It's just not right. They're not being honest with their customers and then they're not available to talk when they don't do what they said they would. I'm done with them, won't be buying anything again and I'd tell others to steer clear if you actually want your items on time.

Read full review of Burt's Bees Baby
Hide full review
ComplaintsBoard
C
10:51 pm EST
Verified customer This review was posted by a verified customer. Learn more

Burt's Bees Baby Burt's Bees Baby Letdown: A Tale of Frustrating Customer Service and Christmas PJ Woes

So I got these 4 Christmas Jammies from Burt's Bees Baby back in late September. I had a coupon and got a sweet deal with 40% off and free shipping. But when they arrived, turns out two of them were too big. I figured since I was just swapping sizes for the same item, they'd help me out with keeping the same discount, right? Well, that's where things got frustrating.

Trying to get in touch with Burt's Bees Baby was like hitting a brick wall. I must've tried a bunch of times, but it was like my emails vanished into thin air – and yeah, I checked all my folders, even spam. And the few times I did get through, like with a manager who said they'd check for my size, I got ghosted. No follow-up, nothing. Here I am, waiting to match with my family for Christmas photos, and it's already the 12th. Those ads make matching seem like the best thing ever, but I'm starting to lose hope.

I kept calling their customer service, left a couple of voicemails, but didn't want to be that person who floods their inbox. Finally, someone picks up. I tell her the whole saga – been checking their site daily, finally found my size, snagged it, and now I'm just hoping they can rush it to me. I've been through enough hassle, right? But the lady on the phone? Super rude and talking down to me like my family's Christmas PJ tradition is nothing. I'm a stay-at-home mom, and I can't just throw around $40 like it's nothing, especially when I got them on sale in the first place. And why can't I just swap the unworn ones for my size?

Honestly, I'm just bummed out. We've been all about Burt's Bees since our baby came along – sleep sacks, towels, you name it. We've been loyal customers, buying their stuff from Amazon, Target, and giving it as gifts. Now I'm kicking myself for not keeping all those receipts. The customer service was just a letdown, especially from a brand that's supposed to be all about the love and care. As a new mom, this Christmas was supposed to be special, and those PJs were part of it. I just wish Burt's Bees would step up their game.

Read full review of Burt's Bees Baby
Hide full review
  1. Pros
    1. Organic Cotton Products
    2. Ethical Manufacturing
    3. Eco-Friendly Practices
    4. Hypoallergenic Offerings
    5. Trusted Brand Reputation
  1. Cons

Burt's Bees Baby Complaints 0

Looks like Burt's Bees Baby has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Burt's Bees Baby, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Burt's Bees Baby Legit?

Burt's Bees Baby earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Burt's Bees Baby stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Burt's Bees Baby's reputation as a trustworthy leader in their field. Customers can rely on Burt's Bees Baby's services, assured they're dealing with a highly reputable and fully legitimate company.

Burt's Bees Baby has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Burtsbeesbaby.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Burtsbeesbaby.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Burtsbeesbaby.com you are considering visiting, which is associated with Burt's Bees Baby, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Burt's Bees Baby as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Burt's Bees Baby website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Burtsbeesbaby.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on burtsbeesbaby.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

About Burt's Bees Baby

Screenshot Burt's Bees Baby
About Burt's Bees Baby

Burt's Bees Baby is a company that specializes in offering a range of baby products designed with natural elements in mind. Their product line includes a variety of items such as clothing, bedding, bath accessories, and skincare products tailored for the delicate needs of infants and toddlers.

The clothing selection at Burt's Bees Baby features organic cotton garments, which are crafted to provide comfort and durability. The range extends from everyday essentials like bodysuits and rompers to more specific items such as sleepwear and accessories. The brand emphasizes the use of organic materials in their clothing line, aiming to create gentle and hypoallergenic options for a baby's sensitive skin.

In addition to apparel, Burt's Bees Baby offers a collection of bedding products. This includes items such as crib sheets, quilts, and mattress pads, which are also made from organic cotton. The bedding assortment is designed to create a cozy and safe sleeping environment for infants.

The bath accessories line encompasses towels, washcloths, and robes, again focusing on organic cotton as the primary material. These products are intended to provide a soft and absorbent solution for baby's bath time.

Skincare products from Burt's Bees Baby include items like shampoo, washes, and lotions, formulated with natural ingredients. The skincare range is developed to be gentle on a baby's skin while providing cleansing and moisturizing properties.

Burt's Bees Baby aims to offer products that are both practical and environmentally conscious, with a focus on natural ingredients and organic materials. Their offerings cater to parents looking for baby essentials that align with a natural lifestyle approach.
How to file a complaint about Burt's Bees Baby?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with Burt's Bees Baby. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience with Burt's Bees Baby. Include key areas such as product quality, customer service, delivery, and the condition of the received items. If you encountered issues with returns, refunds, or warranties, mention these as well. Detail any transactions by including order numbers, dates, and any communication with customer service. Describe the nature of the problem, the steps you took to resolve it, and the company's response or lack thereof. Clearly articulate how this issue has affected you personally, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, email correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information in these attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of your experience with Burt's Bees Baby. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that all required fields are filled out before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any updates or responses. Be prepared to engage in further communication if necessary to resolve your issue with Burt's Bees Baby.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Burt's Bees Baby Contacts

  2. Burt's Bees Baby phone numbers
    +1 (855) 540-2229
    +1 (855) 540-2229
    Click up if you have successfully reached Burt's Bees Baby by calling +1 (855) 540-2229 phone number 0 0 users reported that they have successfully reached Burt's Bees Baby by calling +1 (855) 540-2229 phone number Click down if you have unsuccessfully reached Burt's Bees Baby by calling +1 (855) 540-2229 phone number 0 0 users reported that they have UNsuccessfully reached Burt's Bees Baby by calling +1 (855) 540-2229 phone number
  3. Burt's Bees Baby emails
  4. Burt's Bees Baby social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 25, 2024
Burt's Bees Baby Category
Burt's Bees Baby is ranked 13 among 15 companies in the Baby Clothing category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.