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Brazzers

Brazzers review: Brazzers and reality kings

L
Author of the review
8:03 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to file a formal complaint against Brazzers and RealityKings for unauthorized credit card charges and outright deceptive practices by their customer service team.

On November 24th, I subscribed to Brazzers for a 1 USD trial, with an additional no-cost subscription to RealityKings. The subscription terms stated that after one week, it would automatically renew at a higher rate for both services. After a week has passed, on November 4th, I was charged renewal fees for both websites (1 USD and 7.99 USD respectively). That same day, and upon deciding not to continue with these subscriptions, I promptly contacted their customer service via the website's chat system. I provided all necessary details, including my website account and credit card information, and explicitly requested the complete cancellation of both subscriptions. Their team acknowledged my request and assured me that the rebilling was canceled.

Contrary to these assurances, I was still charged post the initial trial week. Subsequently, in the past 2-3 weeks, I have had to contact their customer service twice more, reiterating my demand for the cancellation of both subscriptions and associated rebilling. Despite repeated confirmations from their representatives that my rebilling had been fully cancelled, I have been charged three additional times afterwards. This is not just a case of miscommunication or error; it is a clear and deliberate case of credit card fraud. They have continued to use my credit card information to levy charges against my explicit instructions to cancel.

These actions taken by Brazzers are both unethical and illegal, demonstrating a blatant disregard for consumer rights and consent. I am now forced to consider legal action in response to this criminal behavior.

Timeline:

November 24th 2023:

- Initial subscription (1 USD)

December 4th 2023:

- The only rebilling charge I allowed (1 USD and 7.99 USD respectively)

- Contacted customer support that same day, and was reassured that my rebilling was canceled.

December 11th:

- First illegal charge (7.99 USD)

- Contacted customer support a second time, that same day, and was again reassured that my rebilling was canceled.

December 15th:

- Second illegal charge (1 USD)

- Contacted Probiller.com directly through email and lodged a complaint, and have yet to receive a response as of December 16th.

December 16th: Third illegal charge (39.97 USD)

Claimed loss: 48.78 USD

Desired outcome: A full refund of 48.78 USD, cancellation of rebilling and an apology.

Confidential Information Hidden: This section contains confidential information visible to verified Brazzers representatives only. If you are affiliated with Brazzers, please claim your business to access these details.

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  1. Brazzers Contacts

  2. Brazzers phone numbers
    800 5566 0000
    800 5566 0000
    Click up if you have successfully reached Brazzers by calling 800 5566 0000 phone number 787 787 users reported that they have successfully reached Brazzers by calling 800 5566 0000 phone number Click down if you have unsuccessfully reached Brazzers by calling 800 5566 0000 phone number 307 307 users reported that they have UNsuccessfully reached Brazzers by calling 800 5566 0000 phone number
    51%
    Confidence score
    International
    1800 634 549
    1800 634 549
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    10%
    Confidence score
    Australia
    1800 817 134
    1800 817 134
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    23%
    Confidence score
    Ireland
    +1 (877) 237-4215
    +1 (877) 237-4215
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    56%
    Confidence score
    USA and Canada
    +54 800 345 1150
    +54 800 345 1150
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    38%
    Confidence score
    Argentina
    +43 800 802 398
    +43 800 802 398
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    43%
    Confidence score
    Austria
    +32 80 026 678
    +32 80 026 678
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    42%
    Confidence score
    Belgium
    +357 80 077 344
    +357 80 077 344
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    67%
    Confidence score
    Cyprus
    +420 800 088 442
    +420 800 088 442
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    30%
    Confidence score
    Czech Republic
    +358 800 552 050
    +358 800 552 050
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    61%
    Confidence score
    Finland
    +33 805 080 556
    +33 805 080 556
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    70%
    Confidence score
    France
    +49 800 723 4933
    +49 800 723 4933
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    45%
    Confidence score
    Germany
    +30 800 848 1101
    +30 800 848 1101
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    29%
    Confidence score
    Greece
    +39 800 176 871
    +39 800 176 871
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    37%
    Confidence score
    Italy
    +81 800 100 0005
    +81 800 100 0005
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    60%
    Confidence score
    Japan
    +31 800 580 2501
    +31 800 580 2501
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    14%
    Confidence score
    Netherlands
    +64 800 001 175
    +64 800 001 175
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    71%
    Confidence score
    New Zealand
    +47 80 024 653
    +47 80 024 653
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    83%
    Confidence score
    Norway
    +351 800 180 263
    +351 800 180 263
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    47%
    Confidence score
    Portugal
    +421 800 601 135
    +421 800 601 135
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    40%
    Confidence score
    Slovakia
    +34 900 861 784
    +34 900 861 784
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    57%
    Confidence score
    Spain
    +46 20 889 251
    +46 20 889 251
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    36%
    Confidence score
    Sweden
    +41 800 009 944
    +41 800 009 944
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    65%
    Confidence score
    Switzerland
    +44 800 098 8221
    +44 800 098 8221
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    29%
    Confidence score
    United Kingdom
    +357 22 662320
    +357 22 662320
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    +357 22 343282
    +357 22 343282
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    More phone numbers
  3. Brazzers emails
  4. Brazzers address
    2300 Empire Ave., 7th Floor, Burbank, California, 91504, United States
  5. Brazzers social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024