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Braum's
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1.2 1 Review 103 Complaints
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Braum's Complaints 103

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P
11:48 am EDT
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Braum's Professionalism and slip hazards.

I was in Idabel Braum's on Wednesday evening. Some of the staff were having an argument and from behind closed doors, you heard one male employee yelling at someone loudly that this is [censored] [censored] and a a few more unintelligible words and [censored] multiple more times. One of the female employees then stormed from behind the door and ran to ladies room. Totally unprofessional for a business serving the public. In addition, another ongoing problem are the floors. It feels like they are using the kitchen grease mop in the lobby area. Every time you walk in the door, you nearly slip and fall ( and I am NOT an elderly person). You have spent so much to remodel our Braum's and we love it, however, the floors look disgusting again and you slip & slide all over the store and track that greasy mess into your car. It makes us not want to go inside-- and Braum's is our ONLY store we purchase our meat, milk, eggs and produce from. Please help!

Desired outcome: Educate staff on proper behavior at work and teach them to properly mop a floor.

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C
12:33 am EDT

Braum's Why do your Jelly's for your biscuit products taste so horrible??? Yuck...Tulsa Oklahoma area...Can we get better tasting Jelly's???

Why do your Jelly's for your biscuit products taste so horrible? Yuck...Tulsa Oklahoma area...Can we get better tasting Jelly's?

Desired outcome: Way better Jelly's?? I dare you to try what your serving now and tell me you're ok with what you have now!!! I'd put money on better sales with better Jelly's!!!

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I
2:02 pm EDT

Braum's Cleanliness

Someone in corporate should really take a visit to the Guthrie, Oklahoma store on Hwy 33. This store is discusting. There is mold on the vents in the dining room and ceiling tiles around them, the bathrooms are horrible and out of soap. I'm sure the employees wash their hands before returning back to work though. There are dead flies in the window sills, and there were 2 clean tables at 11am in the dining room. The whole time we were there about 7-8 employees just standing around talking in between customers.

Oh and BTW if you expect a full scoop of ice cream on anything you will have to ask to make sure and get a full scoop. You wouldn't want half a gallon of gas when you pay for a gallon is what I have told them the last three times I've ordered ice cream.

Desired outcome: Cleanliness

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R
8:29 pm EDT
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Shawn assisting manager and chris needs more work on.. Shawn was asked about why is the lobby so slippery and fountain drinks machine out of service and he can't answer it chris dropped the cherries and with bare hands no gloves pick it up and put it back with other cherries... Other ppl said something about it and just said we will take care of it... It...

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K
6:19 am EDT

Braum's Rude employees

This is sad to say the employees at this store need major training the way they treat customers in drive thru. The employee are very rude and all the way around. In drive she handed my card credit back to me drop on the ground in drive thur she say sorry just closed the window. Then she asked to pull around to wait on my food. Another employee to hand my food to me didn't say have good day or nothing. I asked the employee about is ketup in the bag he said " I don't know " and walked away. Very bad store from the management team there.

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A
1:00 pm EDT

Braum's Service and store conditions at Dumas Texas

On Sunday July 24, 2021 at 4:30 pm my husband and I stopped at the Braum's in Dumas to refresh ourselves and get something to eat. The women's restroom was FILTHY. A pile of paper towels was on the floor by the stool covering a mess. The floor had soap and water on it. The sink was dirty and the flies were terrible. My husband said the men's restroom was dirty as well no pile of paper towels covering someone's mess.
The floor by the condiment station had water all over it and no one was bothering with clean up detail.
I went to look at the ice cream but that area was filthy as well. Ice cream dripped off the stainless steel equipment. The display cases for the ice cream were dripping with ice cream and the lids covering the ice cream were full of ice cream spills.
The soft serve yogurt machine looked like ice cream had exploded on it. No evidence of an attempted clean up.
While there a customer warned us about the water on the floor. Not one employee said "be careful" and not one employee acknowledged our presence. If a shift manager was present she/he was not attempting to improve the store's appearance.
The store was too dirty for us to order anything. We left and will not likely stop there again. I do hope for the reputation of Braum's that situation will be remedied before the health inspectors stop by.
We love Braum's so seeing this store in such a mess was shocking.

Desired outcome: That the store will be improved and worthy of being a Braum's store.

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R
10:12 pm EDT
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I know it's very hard to get employees to even show up these days. But something really needs done at the Braums store in Parsons, KS. We need the store... It has a nice variety, good fresh groceries, and really the only place to get a dish of ice cream in town. But the service is pitiful. Really doesn't matter what day of the week, morning, noon or...

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H
3:42 am EDT

Braum's Was fired on first day of work because I was having hot flashes caused by menopause

I was fired for absolutely no reason they had me work from 9:00 a.m. to well past noon no break I have menopause I am bipolar they would not let me take a break get nothing to eat and he just fired me I don't even know if I'm going to get a paycheck or what but I am filing a complaint, I feel like I was discriminated against and he, Mike, did not train me like he was supposed to do. Because of him I almost had a heat stroke and lost my job because of that and my disability

Desired outcome: Get my job back and fire mike

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M
1:19 pm EDT
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I went and ordered an breakfast combo 1 My order number is 508501. There was 2 flies in my coffee and I didn't realize until I drank some. I'm very disappointed because I love your breakfast but cannot go back. Sigh, disappointed customer.

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A
2:22 pm EDT
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Barely any sprinkles not filled up 1/4 empty no spoon

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L
9:57 am EDT
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Braum's 2 sausage egg and cheese biscuits

This morning I ordered 2 sausage eggs and cheese biscuit combos and sadly they gave me a very very old sandwich that been sitting there for I don't know how long and I could not even eat it it was so bad. I have try calling before I came on here. I called 5 times and no answer. When I called it just rung then when I called back the lone was busy servals time called back again still no answer. Very disappointed and I will not go back to that location. Just horrible. This is your location in Duncanville, TX. I will never serve anyone what I purchase today. I know and food services because I'm a manager myself. They really need to get it together

Desired outcome: Nothing was done because they never answer the phone

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11:11 am EDT

Braum's Food and attitude of employees

We usually go to the Braums located in Edmond Oklahoma off Covell and I35. We get breakfast on weekends and sometimes during work week. My husband always orders Bacon, egg cheese biscuit and he gets sausage every time. Thus morning it happened yet again and our bag of sausage biscuits the sausage was over cooked and tough. We also have had my cherry limeades made terribly. Either no cherry or too much lime. It's never good. We call to let them know and they kinda argue about it. One time my husband went through drive thru and it took them a long time to take his order. There were no others in the drive thru lanes. Then someone drives up in other lane and they wait on them. From there everything goes bad. The lady tells my husband she was in bathroom and was rude in the process. We have decided that after overpaying for this food and rude service we may have to start going somewhere else. We usually spend up to $20 at a time for wrong orders, burnt sausage and taste less drinks. It's getting ridiculous to pay for nasty food.

Desired outcome: Would love to see improvements and maybe some credit since I wouldn’t give my dog this food

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3:20 pm EST
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Braum's Rude service/bad food

To date we loved brawn but tonight at 9pm on [protected] in graham tx we were told they did not provide sweet and low and my shake was a clump of ice cream not mixed the we e are slot of burger joints if brawn does not feel like they want our money we have no problem not going

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8:45 pm EDT
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Hello, I went to Braum's STORE #131. 1085 SW Wilshire, Burleson, TX 76028 on Sunday, May 30, 2021 at 6:55pm. Many of the employees were wearing gloves except for a few that I noticed. One particular employee making ice cream was not wearing gloves while making a brownie sundae for a drive thru customer. As I was checking out, I mentioned my concern to the...

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A
2:00 pm EDT

Braum's dirty store - untrained employees, slow service

the customer in front of me had to wait 15 minutes for biscuits and gravy. I waited about 25 minutes till I complained. the area needed wiped down desperately/ nothing was filled ketchup, plastic ware. straws etc. employee at register was a disappointment. manager needed a bath & a hair cut bad. now syrup all over counter. they didn't seem to know what they were supposed to be doing. running around blind. I could have done a better job

Desired outcome: training? manager bath and haircut, wipe down areas fill up ketchup straws etc remind them the customer pays them no customers no job

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J
8:32 pm EDT
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Braum's Cherry Limeade and Grilled Chicken Salad

So I have been going to Braums for years and have always loved the food and of course the ice cream lol I order a grilled chicken salad almost every time I go and have never gotten a salad with rusty lettuce ever! Well that ended tonight I went to the Braums that is normally a really good in Sand Springs, OK. but tonight I ordered a large cherry limeade with extra cherry syrup and it was absolutely disgusting and then my salad had rusty lettuce! So tonight was really the first time I have ever been disappointed in Braums 😔

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11:58 pm EDT

Braum's Bad food, incorrect order, cold food

Sunday 9:42 pm 05/16/21

order inaccurate

no bacon on cheeseburger
lettuce on burger
not suspose to be.

food cold as ice
so cold cheese wouldn't melt.

fries only decent food

traffic line out into road
people waiting.

where are our regular crew?

Young man from our local
High Shool helped to
correct mistake.

I eat my mistake cheeseburger "and had my husband take his back WISHED I HADN'T IT WAS
TERRIBLE TERRIBLE!
HIW CAN ANYONE MESS UP A CHEESEBURGER?

OUR BRAUMS HAS ALWAYS BEEN PRETTY GOOD. WISHED.

MENDOZA
[protected]
1 PM TO 4PM
GROVE, OKLA

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M
1:13 am EDT

Braum's How they close!

I find it disgusting that when your stores close at night people are sitting on counters by the soda machine, climbing on cabinets where ice cream and things go just to clean a mirror how they take their hats off and let there hair down how is that being clean hair falling everywhere possibly dandruff, lice, scabs, whatever they may have. Taking there clothes off and looking trashy until you are clocked out work clothes should stay on and hats and hair should stay up!

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Ch1966
Waco tx, US
May 30, 2021 11:00 pm EDT
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We will never go back to braums in graham tx that for sure

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K
6:03 pm EDT
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I went to eat my cheese burger and there was a sheet of paper inside of it. Then I ordered a cheeseburger with cheese and received a burger with out cheese. The cashier at the check out named destiny was rude and replied that "we don't have Apple Pay" but I come here all the time and they do. Bad experience will never come back. They had no gloves on as well.

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L
1:17 am EDT
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This place doesn't even receive a 1 star. The place is dirty and nasty, Covid -19 regulations are not being followed. The manager was rude, the entire staff is not properly trained and unprofessional. They were cursing at each other across the restaurant. Yelling and blaming one another for missed orders. Never received our order after a 1 hour wait. The...

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Overview of Braum's complaint handling

Braum's reviews first appeared on Complaints Board on Dec 4, 2009. The latest review Good food and that's about it was posted on Oct 30, 2024. The latest complaint Bad Service was resolved on Oct 05, 2012. Braum's has an average consumer rating of 1 stars from 104 reviews. Braum's has resolved 5 complaints.
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  1. Braum's Contacts

  2. Braum's phone numbers
    +1 (800) 327-6455
    +1 (800) 327-6455
    Click up if you have successfully reached Braum's by calling +1 (800) 327-6455 phone number 0 0 users reported that they have successfully reached Braum's by calling +1 (800) 327-6455 phone number Click down if you have unsuccessfully reached Braum's by calling +1 (800) 327-6455 phone number 0 0 users reported that they have UNsuccessfully reached Braum's by calling +1 (800) 327-6455 phone number
    Customer Service
    +1 (405) 478-1656
    +1 (405) 478-1656
    Click up if you have successfully reached Braum's by calling +1 (405) 478-1656 phone number 0 0 users reported that they have successfully reached Braum's by calling +1 (405) 478-1656 phone number Click down if you have unsuccessfully reached Braum's by calling +1 (405) 478-1656 phone number 0 0 users reported that they have UNsuccessfully reached Braum's by calling +1 (405) 478-1656 phone number
    Head Office
  3. Braum's emails
  4. Braum's address
    3000 NE 63rd Street, Oklahoma City, Oklahoma, 73121, United States
  5. Braum's social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024

Most discussed Braum's complaints

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