CB Travel Agencies and Tour Operators Booking.com Error in managing a reservation amendment and lack of accountability in resolving the issues caused

Booking.com review: Error in managing a reservation amendment and lack of accountability in resolving the issues caused

MarkCattle of Shifnal, GB

Sep 05, 2023 11:46 am EDT

Verified customer

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Your Ref:[protected]

Hotel: Corendon, Amsterdam New West

Dates: Fri 13th Oct - Mon 16th Oct (3 nights)

Rooms: 3 (each for 2 adults)

We booked 3 rooms for 3 nights but needed to slightly amend the reservation, on behalf of one couple in the group, who would not be able to make the first night. So we requested cancellation of ONE night for one of the rooms only, through Booking.com.

Booking.com then erroneously cancelled the one room for all THREE nights!

Despite recognising their error Booking.com have refused to take ownership for any corrective action and simply referred us directly to the hotel, who in turn send us back to Booking.com. After fruitless ping-pong, and no further help from Booking.com any new booking can now only be made at a markedly higher rate than the original reservation. The best offer given now - for the entire room booking cancelled by Booking.com (now at 2 instead of 3 nights) is over Euro168 more than the same two nights in the original reservation.

It is unreasonable for us to be penalised for the higher costs incurred through Booking.com's error.

Desired outcome: I expect your commitment to reimburse the cost difference between the original booking and any revised booking we'll now have to make directly with the hotel. Within the next few days, not weeks.

Booking.com - never give your credit card details to booking.com 235

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