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Dear Sir/Madam:
We are partners with a rental property under the name Serenity by the Sea, ID No.: 9425780, located on the Island of Bonaire at the Sand dollar Condos.
As such, we have been trying for months now to inform your company that the individual who opened the account, and who is NOT the legal owner of the property, and who has been collecting the rental money, needs to be IMMEDIATELY removed from the account.
As of today, we have spoken with an agent in Lithuania who advised that he has initiated a Change of Ownership process and that said process could take up to two (2) weeks to generate a response. In the interim, we have renters booked from January 4, 2024 thru March 30, 2024, with net proceeds to us, minus booking.com commissions, in the amount of $9,446.25. Should this matter not be dealt with expeditiously, we could lose said rental income. If this should happen, we will have to seek legal counsel.
Again, we have tried tirelessly to make contact with booking.com via messages, email, and telephone only to be told that they can only do so much.
Finally, I ask that someone please immediately contact us at this email as soon as possible. There is not even a recipient to answer the telephone in your New York Corporate office!
Thank you, Lena Peigelbeck, Owner at B-11, Serenity by the Sea, Property ID No.: 9425780.
Claimed loss: Possible upcoming rental money.
Desired outcome: I need to IMMEDIATELY Change Ownership of my rental property so that the individual on my account does NOT receive my upcoming rental money.
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