Blake and Blake Association review: Capitec attorneys

I took a loan by Capitec Bank on 2012, 2015/ 6 they handed my account to their DMC Blake and Blake Association. Last year 28November that is 2022 I paid up their settlement amount of R1650 and some odds till today Blake and Blake Association, they never update the payment with NCR. Even if I ask them to send the paid up letter, they promise to send it via my email address as from the 07/03/2023 till today. I've been calling from Pillar to post noone seems to be willing to help me. It's been over 60 days this account paid up and I really don't know what seems to be a problem with them. Please assist me in the process. Attached is the proof of settlement payment

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