BioLife Plasma Services’s earns a 2.1-star rating from 789 reviews, showing that the majority of donors are somewhat dissatisfied with donation experience.
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Staff member
My appointment time was at 12:15 I was done with the first part of my appointment at 12:30 for exactly I went and sat down at the green station at 12:31 and was waiting for a phlebotomist to come and draw my blood several people who were behind me had got the process started on them before me I felt some type of way and this is the second time this happened...
Read full review of BioLife Plasma ServicesRefusal due to surgery 20 years ago
These nurses are idiots. I had a surgery pre Katrina 2004 and they expect me to get records from a hospital destroyed in the storm 20 years ago. They hadn’t even heard of my diagnosis and kept calling it the wrong thing, these nurses probably barely made it through nursing school. Both I saw were idiots. And rude. And half the people that donate are junkies. Yet I’m healthy besides a 20, year old back surgery. Enjoy paying for your meth plasma. I will go elsewhere.
Desired outcome: Have them track down 20 year old records medical records I provided them the information the nurse said she would contact them months ago. Because they are dumb af both or rhem.,
I wanted to have my normal appointment today as I was promised.
Truthfully, do not even do it to yourself. I was there the first day for 6 hours! I didn’t complain and made the best of it, only for the nurse to say to me they are giving snacks so people stay off their [censored]. Pretty unprofessional but I laughed. After that went back for donation, didn’t work out and I was deferred, totally fine. They told me come back in two days only for the same thing to happen and for someone else to tell me I should’ve waited longer! Still, I was patient with the lack of communication and the different answers you get from the staff. Ok, I’m still fine and patient with all of this. I waited and went back again and expected me to wait another 3 plus hours for a physical. Meanwhile I was there for 40 minutes before they even told me. Basically they were like oh well sorry! I’ve been that that center total about 9 hours, without compensation, and expected to wait another 3 today (that would’ve been 12 hours) and they keep telling me oh just reschedule. What?!?!?! Not one person cares and it is really really sad. I wasn’t going to come back the last time and they said please don’t give up, I liked them and figured I would try again, and the time I qualify they are like oh sorry and expect me to be there for hours. I wouldn’t have had an issue with it if it was communicated. When You’re a new donor it is the responsibility, especially of the nurses, to remind you every-time you come in. The point is there is NO communication and you bring it to someone’s attention and their response is basically “oh well”. This place could’ve had a lot of potential. Just be aware of the wait times and lack of communication so make sure you know what you need to do and don’t rely on them telling you. I did speak to a manager and she didn’t give a SH”& either.
Desired outcome: Not asked to wait another 3 hours. I should’ve been compensated for their lack of communication to me after them asking me to keep coming back.
Help with your app
Can't reach Anyone on phone to help me make an appointment. No one will respond and call me back cannot reach anyone on Cooprate level nothing but wrong numbers on Google
Desired outcome: Just want to make appointment but App not working. My number [protected]
Service speed
I had An appointment at 2:30 pm arrived at 2:22 got all of my finger stick and prework out of the way was in chair waiting for a bed by 235 finally got a bed by 3 still haven’t been stuck at 3:45 I have A limited time available to donate between classes and I’ll miss my next class now. Why allow over scheduling if you can’t staff for it! All this for $20
Read full review of BioLife Plasma ServicesBlood plasma donation
I went to go donate plasma filed the paperwork and was at the end of my physical after answering the medical questionnaire when she offered me crackers. I turned them down because I have celiac‘s disease. She publicly he told me that I cannot donate plasma due to my autoimmune disease. I feel embarrassed and lied to as well as discriminated against because...
Read full review of BioLife Plasma ServicesCompensation
I donate regularly at my local site on Finger Road in Green Bay Wisconsin. On March 24th I donated at this site and asked that the returning customer coupon code be entered (offer code [protected]). The offer was for six visits paid out at: $20, $100, $20, $100, $20, $240. On March 24th they entered the code, I donated and received $20. This wa...
Read full review of BioLife Plasma ServicesNo Masks
Multiple workers and people donating were not wearing masks. This is a "medical" facility. I shouldn't have to worry about my health because others are careless.
Desired outcome: Everyone should be wearing a mask🙂
Discrimination
I followed all the instructions for the application process and had my doctor fill out your paperwork and approve me. But since I was hospitalized in September 2021 biolife rejected me today 3/29/2022 till September 2022. The hospitalization was not for depression or suicide and should have nothing to do with my application process.
Desired outcome: Would like to be approved
Banned for no fault of my own
August 8 2021 I was on the machine for way longer than I normally am and had had two adjustments already. Was told when I intially came that my left arm did not have a good enough vein so my right was always used. Gm proceeded to tell me that she was going to try my other arm. My plasma bottle was about 80% full and even though i was on the machine for...
Read full review of BioLife Plasma ServicesWrongfully Deferred from Donating
I was deferred from donating plasma due to history of Retinoblastoma cancer, 40 years ago! Never received any chemo or radiation, been in remission since with zero restrictions, even able to donate blood. I then found a “testimonial” on donatingplasma.org website of people with EXACT same history able to donate! They didn’t care and basically told me to leave.
Desired outcome: Reversal of deferral
Denied records expungement
Greetings! My name is Heath Garrard and I have just been denied as a donor due to my type 2 diabetes and high A1C, which makes sense. I’m interested in having all record(s) of me expunged. I just spoke to the manager of the Cheyenne, Wy, Biolife center, I couldn’t make out her name, and she coldly and rudely told me there is no way to delete my...
Read full review of BioLife Plasma ServicesBloomington bio life
I was 10 minutes late and there was no line of people and they denied me after I drove 30 minutes to get there.
Desired outcome: I want to be paid for the trip down
Medical assistant made donor cry
At the biolife location in Mankato I had a medical assistant ask me a personal question in the lobby in front of others when I told her it was personal she forced me to tell her with others watching. She then very rudely said "we need to have a talk " and finally brought me to a private room and then proceeded to be rude and make me cry. She made me feel terrible about my self and continued to make me cry.
Read full review of BioLife Plasma ServicesTreated very poorly at Biolife Omaha, Ne-Banned from donating without reason.
I became a new donor at Biolife in Omaha, Ne in early 2021. I had never donated plasma before and this was my first experience doing so. The first few times were fine. The 3rd time, however, I became very dizzy and almost fainted. I had to stay after the clinic closed. I stayed with the nurse and told her that I had not eaten enough or drank enough water and that I took my blood pressure pill later that day which all contributed to my low blood pressure. She was extremely rude and demanded that she have my doctor's name and contact information. I gladly gave it to her and she sent a form to my doctor to fill out, which she did and approved me for plasma donation. At the time I was with the nurse, I mentioned that I had broken my right wrist in the past and sometimes felt it go numb but dib not think I had any nerve issues. Based on that, she said if it went numb, I must have nerve issues and that she would send this information to my doctor? She had a major power trip and pretty much stated that I would not be able to donbate if I did nit have good veins in both arms becasue of nerve damage in my right wrist which again I NEVER told her I had and my doctor apprived me for plasma donation. She was very excited and happy to tell me that. So, I went back in later that week to have my arms checked for good veins and I only had good veoins in my right arm. I was told the doctor said I needed good veins in both arms. So, I said fine and went on to another plasma clinic where K have been donating since with no issues and using my arm that I supposedly can not use because I have nerve damage, (which I don't have)! This particular nurse seemed to have mental issues, as well. It was a very starnge experience. She was very happy to tell me I could not donate poer the doctor because of nerve damage.. lol.. I don't have nerve damage and this clinic was much closer to me than the one I have been going to for a year now, without incident, using my right arm only. I would like someone to contact me if possible. I am sure that others have had similar experiences with this nurse and you are losing a lot of donors. I can not remember the nurse's name but I believe it was Karen. Thank you!
Desired outcome: I would like someone to contact me and I would like to be able to donate at this clinic again.
The complaint has been investigated and resolved to the customer's satisfaction.
Terrible
Hi, I would like for someone to reach out to me pertaining to me taking my precious time to come after a hard day of work to come and donate my plasma that God has bless me with, I don’t want anyone mistreating me because of my skin color, I spoke with the supervisor about my promotion that will end on 3/28/22, I share with her that I came on Sunday and they doors where locked before three o’clock. I share with the assistance manager about my promotion and she stated too me that this is not a source of income, I was truly offended and I had to politely excuse my self because I didn’t want to say anything rude towards her. This is a place to give your plasma to help people not too be put down, I have been told by my Caucasian counter partners that they have received extension on their promotion,
I here other Biolife workers tell the Caucasian patients when there next visit is for there promotion.
Desired outcome: Please call me [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
BioLife donation center in San Bernardino inexperienced phlebotomist
I went to donate at BioLife in San Bernardino California on March 12th 2022. They had this girl named Stacy stick which was not experienced at all I could tell by the way she was handling the vacuum tubes and needles. When she stuck me she went way too far and then continued to push the needle in even more. She started the machine and a huge hematoma formed where the needle was stuck. I was in so much pain.
Desired outcome: Send all the phlebotomists back to school to be retrained. Hire phlebotomists that have had two plus years experience not right out of phlebotomy school. And lastly get compensated for the money I could have earned had not this happened.
The complaint has been investigated and resolved to the customer's satisfaction.
Payment
03/19 /2022 Good homes road location 1030 appointment time Full donate and return session... $20.00 payment ...that seems low for payment
Read full review of BioLife Plasma ServicesDonating plasma
Checked in at the center in Baton Rouge at 1:03 pm for a 1:00 appt. I was told I could not donate because I was 3 minutes late. I have donated over 60 times in the last 2 years and never have had any complaints. However, the last month I have had to spend close to 3 hours donating because of a bed wait. So the fact that I was turned down for 3 minutes is totally unacceptable and disrespectful of my time. They are even working on the parking lot at the center so the three minutes could be blamed on looking for a spot and walking farther! I scheduled this appt three days ago. Why would they continue to accept appointments if they don’t have enough staff to do the work?
The complaint has been investigated and resolved to the customer's satisfaction.
BioLife center 1960 & Eldridge
Good morning, for about a little over a week the restrooms in this public center have been out of order, as a returning donor the wait times can be very long and as a person needing to be hydrated using the restroom right before donating is pretty much needed. I hope this issue is resolved as needing to use the restroom is essential to some who have full bladders.
Read full review of BioLife Plasma ServicesBioLife Plasma Services Reviews 0
About BioLife Plasma Services
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Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 6 6 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 4 4 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 17, 2024
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