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Big Toys Direct
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3.0 4 Complaints
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Big Toys Direct Complaints 4

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11:18 am EDT
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Big Toys Direct Kids go karts poor quality

Ordered the go karts for my kids last Christmas. Go kart came broken. Send replacement part. Them another part broke. Filed them and received new part. And now the go kart isn’t working. Beyond frustrated. Seems as though it was cheaply made and wish I knew then what I know now. Never would have ordered. Ans just wish I would have gone with something else or another company

Desired outcome: Money back.

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Big Toys Direct I order a kid car form them and never received it

I order a kid car form them and never received it. Contacted them and there was no response for quite awhile. Then I said I report them and got a call informing me that the issue will be resolved by replacement or refund. Neither has happened and now I just want my money back. I order the car 5/15. I called a few times asking for a return call and emailed several times and no response since the call came from a representative of theirs. Please help. Thank you.

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B. Renner
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I order a kid car form them and never received it. Contacted them and there was no response for quite awhile. Then I said I report them and got a call informing me that the issue will be resolved by replacement or refund. Neither has happened and now I just want my money back. I order the car 5/15. I called a few times asking for a return call and emailed several times and no response since the call came from a representative of theirs. Please help. Thank you.

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Big Toys Direct Received kids 12 volt ride in land rover on may 7,2020

Received kids 12 volt ride in land rover on may 7,2020. Put it together, charged it for 12 1/2 hours. On the morning of may 8th,2020, I tried the car out with the remote, it ran for 12 minutes in low gear, then wouldn't go. Plugged back in to charge, called big toys direct and they said they would trouble shoot it with me friday, may 8,2020. Just call them and they would help. They would not answer or call back, tried 6 times to contact them and left messages to call for trouble shooting, they did not respond back. I payed $359.00 for the kids land rover ride on suv/ truck with remote. The charge should have lasted longer then 12 minutes.

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Is Big Toys Direct Legit?

Big Toys Direct earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Big Toys Direct stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Big Toys Direct's reputation as a trustworthy leader in their field. Customers can rely on Big Toys Direct's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Big Toys Direct. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bigtoysdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bigtoysdirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Bigtoysdirect.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Big Toys Direct.

However ComplaintsBoard has detected that:

  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Big Toys Direct, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Big Toys Direct has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Big Toys Direct I have been contacting Big Toys Direct in regards to an order I placed on May 3rd for a battery powered car

I have been contacting Big Toys Direct in regards to an order I placed on May 3rd for a battery powered car. When we received the car the battery did not have a voltage that it said to have before using this car. We tried to charge it and nothing happened. It was also missing a couple parts as well as a damaged part. I started calling and sending messages and it took over a week to hear back . The person who called back was very nice and said that he would send the parts missing and a replacement for the damaged part. After troubleshooting the battery problem he said he would be sending 2 batteries that they would send a charger that was tested also right away . After over a little over a week we received the missing parts and replacement part but no batteries or charger . I started calling and emailing again nothing I then got on the ComplaintsBoard.com website and got a contact there and emailed about the batteries and chargers and received a email back saying that they were waiting for batteries to come back in stock and that then this would be sent. After a week I reached out again and asked this had been shipped I received a tracking number and the package came on time. It was only the batteries. We put the batteries in and went to charge them to voltage it needed and they would not charge I then started calling and emailing the company again and also reached out to the ComplaintsBoard.com contact that I had reached out to before. I also asked if someone could tell me which charger I needed and I would order it myself and see if that is the problem. I have received no response from anyone . I have continues calling and leaving messages as well as email messages and nothing. I did take a guess and ordered a charger that I am not sure is the right one for the car since I can not get a response to that either . I have not received the charger I ordered yet but it has not been more than a week so it may still be coming. I have a 2 year who is so bummed that this car she got she can not even play with. I am going to purchase a battery operated car from Walmart since I know I can take the car back to them if it does not work. I want a refund and I do not think I should have to pay shipping since I have been working on this issue for over a month now and it is defective product. I had read good reviews on this company which is why I chose to go this way and now I am wondering where these reviews came from. I am very disappointed but not as much as the little girl who can not play with her car.

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About Big Toys Direct

Screenshot Big Toys Direct
Big Toys Direct is one of the leading online retailers of electric ride-on toys and accessories. Established in 2010, the company aims to provide high-quality, durable, and affordable toys for children of all ages. The website offers a wide selection of products, ranging from electric cars, go-karts, ATVs, dirt bikes, scooters, and much more.

The popularity of electric ride-on toys has been on the rise for several years, and Big Toys Direct has capitalized on this trend with its extensive selection of products. The company has established itself as a reputable source for electric ride-on toys by working closely with the manufacturers to ensure strict quality control measures are taken. All of the products sold on the website are thoroughly tested to meet or exceed safety standards set by the industry.

One of the reasons why Big Toys Direct has been successful is it's affordability. Unlike its competitors, the company offers reasonable prices without sacrificing quality and durability. Additionally, the website provides various financing options, making it easier for customers to purchase their desired toys. The website also provides excellent customer support, with knowledgeable staff available to answer any queries or concerns about the products.

The company is customer-focused, offering a hassle-free return policy. They have earned a reputation for quick delivery and excellent service. Their products are shipped within two to three business days of the order being placed, and the company keeps its customers informed of the delivery process.

In conclusion, Big Toys Direct is an established company offering a vast selection of high-quality electric ride-on toys and accessories at reasonable prices. The company is committed to providing excellent customer service, safe and durable products, and hassle-free returns. They have earned a reputation as one of the best online sources for electric ride-on toys, and it is no surprise that they continue to receive praise from their loyal customers.

Overview of Big Toys Direct complaint handling

Big Toys Direct reviews first appeared on Complaints Board on May 3, 2023. The latest review Kids go karts poor quality was posted on Aug 5, 2023. The latest complaint Received kids 12 volt ride in land rover on may 7,2020 was resolved on May 05, 2023. Big Toys Direct has an average consumer rating of 3 stars from 4 reviews. Big Toys Direct has resolved 2 complaints.
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  1. Big Toys Direct Contacts

  2. Big Toys Direct phone numbers
    +1 (888) 505-5960
    +1 (888) 505-5960
    Click up if you have successfully reached Big Toys Direct by calling +1 (888) 505-5960 phone number 0 0 users reported that they have successfully reached Big Toys Direct by calling +1 (888) 505-5960 phone number Click down if you have unsuccessfully reached Big Toys Direct by calling +1 (888) 505-5960 phone number 0 0 users reported that they have UNsuccessfully reached Big Toys Direct by calling +1 (888) 505-5960 phone number
  3. Big Toys Direct emails
  4. Big Toys Direct address
    800 Kiernan Ave Ste B, Modesto, California, 95356-8720, United States
  5. Big Toys Direct social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Big Toys Direct Category
Big Toys Direct is ranked 1 among 1 companies in the Ride-On Toys and Wagons category

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