Belk review: online order and servicing

This is the first time i have ordered on line with belk .Com and also my last .I hate the ideal that there was a hold put on my bank account to secure funds.I still havent recieved my funds back yet its been 5 days since iv, e recieved my order, which im not satisfied with .The zipper on the boots were ripped and the clothles i or dered were color faded.I shop my local belk store quite often and never had a problem with my merchandise.If i can buy quality items at store level then why not on line?