A&W Restaurants’s earns a 1.2-star rating from 199 reviews, showing that the majority of diners are dissatisfied with meals.
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Nasty Burger
I got a mozzarella burger with mushroom as well as my husband, but his was a double. My was nasty but his was fine. Would never eat there again. Why did my burger taste so different. Also hard to communicate with person at drive through. It was Dec 29 at 2.30PM approximately. Location was 50 street in Millwoods at Millwoods Town Centre. Ave is around 25 Avenue.
Recommendation: Eat somewhere else.
Our local A&W is giving the company a very bad name.
This A&W at 6640 N. Viewpoint Dr in Prescott Valley AZ has been open just over a year. I read all of the reviews dating from when it opened all the way up to today, 12/12/2023. 3/4 of them are VERY NEGATIVE. The "canned" Management response is the same thing. Nothing has been corrected after a year. I implore you to go to that A&W online and read the complaints . I hope someone at Corporate can investigate this place. It is Very Disgusting.
Recommendation: Complaining to the Manager is a waist of time. They are loosing customers fast.
A&W Restaurants Complaints 197
Poorly ran restaurant
Poorly ran business,no one ever seems to know what ia going on or how to correctly handle things. There is no person dedicated to be in charge, each time I have been there management nor owners have been seen. Employees seem to be over worked and don't care, why would they? They are not getting what they deserve. They are hiding issues to keep their company...
Read full review of A&W Restaurants and 1 commentOnline use of gift cards
The only way to get your online offers is if you order online but online does not let me pay with my giftcard. WHY? This is not right. Unless when I pay with giftcard they will give me the online offers. I got a teen burger today. Tried to order online so I could get my $2 off but could not find where I could pay with A&W giftcard which is wrong. I ended up using my giftcard but had to pay full price instead of the online deal
Claimed loss: $2.10
Desired outcome: Credit back on my giftcard for over charge
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I paid for cheese but wasn't given it
Feb 18, 2014 in Rideau Centre, Ottawa, 2:49pm I ordered three double Buddy burgers wrapped in lettuce and paid an extra dollar for each one for a slice of cheddar cheese. But as I was eating them, I realize none of them had cheese on them. I filmed a video of them to show you. Can I have a coupon for a free burger or something to make up for it? I don't wanna bother this staff here. It's a busy mall.
Read full review of A&W RestaurantsIs A&W Restaurants Legit?
A&W Restaurants earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for A&W Restaurants. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Awrestaurants.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Awrestaurants.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Awrestaurants.com you are considering visiting, which is associated with A&W Restaurants, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for A&W Restaurants have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
A&W Restaurants website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While A&W Restaurants has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 197 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- A&W Restaurants protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Refused service because only had aw gift cards
It was feb 14th in Ottawa 10 pm I have been homeless 2 years living here and there struggling I found a 24 hr aw restaurant on Queen Street wanted to treat my fiance to dinner since I had saved an aw gift card when we finally got there at quarter after we were told we couldn't order with gift card only debit or credit I was and still an really upset we have to basically wait until morning to get something to eat
Claimed loss: Just bitter to b treated that way
Desired outcome: Would like some type of compensation that I could make it up to my fiancee maybee couple frosted mugs to take home next time we go to restaurant my e mail is [protected]@gmail.com or phone number [protected]
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Still haven't gotten response yet. I've been loyal customer since the franchise opened always loved their root beer expected at least apology and explanation
no discount with coupon
I ordered 2 bacon and egger combos had a coupon for $10.99 + tax . was told no hash browns sub.fries .not my fault your suppliers cannot supply hash browns. I was billed a total of $22.38.even though I supplied valid coupon.
I have been a customer for over 60 years and you may have just lost a long time customer due to incompetence.
this happened at appx 9.30 am on sunday the 21 jan.2024.
thank you for reading.
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Service
Just left the A &W restaurant on 12 Mile in Berkley Michigan. I use my debit card to pay for my bill around $13 dollars. the waitress's name was Day. I skip the tip and pull out about 4 quarters and put them in the jar? Miss Day viewed that with her own eyes and smile.. But on returning home I only had a drop of coney sauce on my 3 coney dogs...Covid i...
Read full review of A&W RestaurantsPoor customer service
Two days ago, I ordered two burger combos at A&W through the takeout window. The first combo was a chicken burger with fries and a Coke, and the second one was a beef burger with fries and a drink. The person at the window seemed fixated on the beef burger, assuming my nationality prohibits beef consumption. I clarified that it was for my husband. However...
Read full review of A&W RestaurantsWorst employment experience at A&W
I was working at A&W since last week of March 2023. I completed my probation period also. I did overnight shifts during summers from May-August. Recently, there was a change of company from KB Holdings Ltd. to a new Operator, so we were asked to sign on a paper which had a letter written on it. I signed. I was told that 27th November, 2023 would be the last...
Read full review of A&W RestaurantsQuality and always out of items
Since the new ownership at the A&W on hespler rd in cambridge the whole service and food quality is terrible. They never have hashbrowns. Don't have bacon for the burgars. Can't take your order as the computors are down. Run out of salt. When u do get food it is thrown together falling out of packages. I have been a A&W customer to this location for many years. The Quality and service has become the worst I have ever seen. Hopefully someone can check in at this location and Hopefully improve it. Thanks
My order
Hi, my name is Corey I ordered two buddy burgers without cheese fries, and a root beer I get back to my room buddy burgers onions were raw they were uncooked the way they should never be. I bought Buddy burgers because of the fried onions and there were lay on my burger without being fried. Not very happy. The reason why I bought Buddy burgers is because of that reason not happy with A&W right now, and there’s no excuse for the person making the burger should do that .
I I am in Edmonton Alberta, A&W address where I bought my meal
1703 – PC Nisku 208 19th Ave., Nisku Alberta
T9E 0w8 my email [protected]@hotmail.com
[protected]
2023– 11–10 time 3:27 AM
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Unpleasant environment inside the restaurant
Every day there is incredible enoying high pitch sound emanating every few seconds. Sometimes prolonged for few seconds. How they play music inside if also this music is disturbed by this sound? What stup*d manager is there who do not see this?! How employees are working there? Today was my and my wife's last day in any A&W "restaurants". One day in the past I believed something was broken what caused this noise. But this is EVERY day!
Desired outcome: A&W already decided. I will NEVER go back to this prymitive canadian restaurant
Garbage food service
Don't do it! Don't order here! For years the tonkawa a&w was awesome! Now, the tonkawa ok. A&w is complete garbage! Do not waste your money there! This was a normal american good food but the tonkawa a&w has not even 1 american employee now and they can't cook nor know what/how to cook or what it's supposed to be like (not even close)! The people there...
Read full review of A&W RestaurantsMama burgers x 2 and root beer
After a long drive we stopped at the En route on the 401 near Cambridge…store #4211.
It was very slow service, which I get, but the food was horrible. Our mama burgers were dry meat on a stale hard bun. The root beer was 1000% flat. The kiosk was too busy to go back and complain. Our supper cost $25.91 and it was worth $5. Terrible. Will not eat at an A &W en route again.
Our order number was 273 and our receipt # [protected]. Purchased at 5:47PM on Sat Oct 21
Tammy Bossy
[protected]
Desired outcome: Refund
Refund owing
We used a coupon for 2 teen combos for 16.49. We don’t drink pop so changed to 2 small chocolate shakes. We waited awhile for our food. Got the food no shakes. So we waited another long while. Somewhere between 7-7:30pm we waited. Then told shake machine is broken. So we asked to be refunded for the shakes. The manager was doing something but getting...
Read full review of A&W RestaurantsBurgers and fries, onion rings
Store : 401 and HWY 15 Kingston Ontario. Just brought home 2 Papa burger combos. I entered the store, ordered and picked up the order. I should have been suspicious when my order was handed to me about 1 minute after paying, but I didn't and when I got home) 3 minute drive), we found the most disgusting meal that we had ever purchased. It was all cold, and the onion rings were so greasy that they were totally limp and grease-filled, and over-salted. My wife dried them with paper towel and then put them in the air fryer, and still couldn't eat them and ended up throwing them in the garbage can. The fries were cold and soggy as well. The two burgers were cold. We paid $35+ for this and it was disgusting.
Most FF places in Kingston, ON are now staffed with Immigrants from East India, please train them properly. They have also just about destroyed the KFC business at 401 and Division street. Over the past year, the food there has become non-edible as well.
Desired outcome: We want a refund and an apology, I wasn't given a receipt-I am too trusting and the reason they didn't give me a receipt is now obvious...it was stale food and they did not want me asking for a refund.
customer service
I am writing to express my disappointment with the customer service. I recently visited your location A&W Vaughan Mills and was extremely dissatisfied with my experience.
I request for kids combo but goes wrong.
Overall, my experience at A&W was extremely disappointing and I am unlikely to return in the future. I hope that you can take steps to improve the quality of service and food at your restaurant.
please find attached file
Sincerely,
Customer service
My husband and I often go to the A&W for breakfast at 300 fourth avenue in st. Catharines Ontario. We were quite shocked at the lack of professionalism today (august 12, 2023) when we were ordering breakfast and the person taking our order was very quiet and we couldn’t hear over the loud drink machine right beside her. My husband said to please wait until...
Read full review of A&W Restaurants and 1 commentSoda
I went to have dinner yesterday, August 6, 2023, at approximately 4:45pm @ A & W in Yorkdale Mall, Toronto, ON.
I had a chubby chicken burger combo. When I went back to the A&W counter to get my soda refilled, I was denied a free refill.
I will never be returning to A&W again.
Unfortunate I won’t be returning over a soda!
Social media is a wonderful thing-I will be posting my experience online as its important people know what a rip off this restaurant really is!
Meal purchased at the Woodstock, Ontario store July 31,2023. 5:00 p.m.
Today I went to the A&W for the third time in the past 3 months. Each time was a huge disappointment but I decided to give it one more try. I ate in so the meal didn't get a chance to get cold with taking it home. I had a Teenburger and a small Frozen Root Beer. The burger was barely warm as has been the case on all occasions. It had so many condiments on it, not to mention a large chunk of lettuce that it kept slipping out of the bun and the condiments kept running down my fingers. Once upon a time I worked at A&W while I was in college. That was back in the days when they still had car service. Every meal was made to order and delivered to the customer piping hot. While I didn't expect that to be the case these days it's obvious that your burgers are premade and sit under a very poor salamander that doesn't keep them moderately warm, let alone hot. My total bill was $13.00 as I rounded it up to make a small donation during your MS Canada campaign, which is commendable on your part. $7.99 of the bill was for the poor quality Teenburger, At this price your food should at the very least be delivered hot. After giving you several chances at various locations with the same results I'm afraid I won't be going to any A & W any time in the future.
A & W bathrooms
Your bathrooms are already vile and disgusting. The only thing that makes it worse is when you go in to wash your hands and both soap dispensers are empty. You think I'm going to eat the food I ordered after going in that bathroom and making my hands dirty to find our the soap is empty?!
How hard is it to fill a soap dispenser. Clearly the employees here are making minimum wage and don't care about anything.
Desired outcome: Refill Soap Dispensers
Overview of A&W Restaurants complaint handling
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A&W Restaurants Contacts
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A&W Restaurants phone numbers+1 (859) 219-0019+1 (859) 219-0019Click up if you have successfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number 0 0 users reported that they have successfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number Click down if you have unsuccessfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number 0 0 users reported that they have UNsuccessfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number
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A&W Restaurants emailsebazner@awrestaurants.com88%Confidence score: 88%floatafriend@awrestaurants.com79%Confidence score: 79%mugclub@awrestaurants.com78%Confidence score: 78%
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A&W Restaurants address1648 Mcgrathiana Pkwy #380, Lexington, Kentucky, 40511, United States
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A&W Restaurants social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 18, 2024
Most discussed A&W Restaurants complaints
They were not clean, they did not serve me the way I wantRecent comments about A&W Restaurants company
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