Auto-BodyParts
reviews and complaints

Ordered new rear bumper for my 2000 Monte Carlo. Paid for the painting service to have it painted the same color as the original. (cars color) Well, for some unknown reason they only painted about 2/3 of it and left the bottom portion unpainted. To make a long story short; I tried to work out getting at least half my money back, so I could get it finished painted, locally. Well, I didn't get any response back no matter how I tried to communicate my proposition, as it were. So; since there customer service is a abysmal joke, I had to go locally and get the bumper finished out at extra expense. With that, I assure you I will never use them again. I'll see them go out of business first.

I recently purchased a front bumper cover for my HHR from Auto-BodyParts in April of 2016. However, by June 21st, I noticed that the paint was already peeling off. I immediately called their customer service and was told that they would call me back. Unfortunately, I didn't receive any call from them, so I decided to follow up on June 27th.

To my dismay, the customer service representative I spoke with was very rude and unhelpful. They insisted on sending me a replacement, but I told them that I just wanted my money back. The representative then suggested that I bring the part back to their store for a refund, but I explained that I lived 1 1/2 hours away and that it was not my fault that they did a poor job with the paint. I suggested that they pay for the return shipping, but they refused.

Feeling frustrated and disappointed, I told them that I would call my credit card company to file a dispute. The representative then warned me that if I did that, they wouldn't be able to help me any further. I was shocked and outraged by their response. In my opinion, this place is a complete rip-off, and I strongly advise everyone to stay away from them. I wish I had read the reviews before making my purchase.

Overall, my experience with Auto-BodyParts was extremely disappointing. The quality of their products is subpar, and their customer service is terrible. I would not recommend them to anyone, and I will never do business with them again.

I really wish I had read some reviews before I ordered from Auto-BodyParts. My experience was absolutely terrible. I could go on and on about it, but it's just too much to handle. From the very beginning, it was a complete disaster. They lied to me, deceived me, and committed fraud. It was a total nightmare. And the worst part is that I still haven't received my refund. I'm out about $100, and I'm just hoping that I'll get my money back at some point.

The website looks like it's legit, but it's actually a total scam. I would strongly advise against doing business with these people. The lies and deception are so outrageous that it's almost comical. For example, I spoke with a customer service representative named "Martha" who could barely speak English. And in the same conversation, she told me three different lies. It was unbelievable.

And if you're lucky enough to actually get someone on the phone, you'll find that they're completely unresponsive to emails. I sent multiple inquiries and didn't receive a single response. It's just ridiculous.

Overall, I would say that Auto-BodyParts is a complete disaster. I would never recommend them to anyone. If you're looking for auto parts, you're better off going somewhere else. Don't waste your time or your money with these people.

I recently had an experience with Auto-BodyParts and it was not a pleasant one. I waited for six long weeks for my bumper cover to arrive, and during that time I had to make several phone calls to their customer service department. Let me tell you, those agents were the rudest people I have ever spoken to. They acted like they were doing me a favor by even answering the phone!

When the part finally arrived, I was disappointed to find that it did not fit properly on my 2016 Dodge Challenger SRT 392. The quality of the part was absolutely terrible. It was supposed to be a "CPA" quality component, but it was anything but. The color did not match my car at all, and the part was full of orange peel. To make matters worse, the edges of the bumper cover showed the black bottom of the part. It was a mess.

I spent $700.00 on this part, and I feel like I wasted my money. I would not recommend buying from Auto-BodyParts. Their handling time is terrible, and the overall quality of their parts is abysmal. If I could give them negative stars, I would.

This company is the worst I've ever dealt with. Their customer service is non-existent and I would never buy from them again. I ordered a bumper cover and it arrived with broken plastic and the paint was done wrong. They shipped it in a box with no labeling that said fragile, handle with care, or this side up. They won't let me talk to a manager and won't give me my money back. They're blaming the shipping company, but there was no way for them to know what was inside or how to handle it. It wasn't even padded with anything. I'd avoid this company at all costs. I had to order the part from someone else and now I'm out $800 two weeks before my wedding. I've never had a company refuse to let me talk to a manager. Please don't use this company!

This company is the absolute worst! I cannot stress enough how terrible my experience has been with them. I ordered a bumper and had it painted, but unfortunately, it was painted the wrong color. I immediately contacted them and they told me to send pictures of the bumper alongside my car. I did as they asked, but I never heard back from them. I have been calling and emailing them non-stop, but I am never answered via email and always hung up on or put on hold when calling their number. It's been a nightmare!

For the past two days, I have been on hold for over 2 hours and 30 minutes, and every time they say they will get right back to me, I am hung up on. It's incredibly frustrating. As I am writing this review, I am currently on hold with them. I was finally able to speak to someone, and I explained my difficulties and how many times I have been on hold and hung up on. The gentleman on the other end of the line put me on hold, and I have been waiting for over 21 minutes and 13 seconds now. It's ridiculous!

I cannot stress enough how terrible this company is. If you are thinking about using them, please don't! Save yourself the headache and go somewhere else. The lack of customer service is appalling, and I wouldn't wish this experience on anyone.

I have to pay even more money just to get it delivered. It's ridiculous!

But, I have to say, the actual product I received was pretty good. The hood fit perfectly on my car and looked great. It was definitely worth the money I paid for it.

Overall, I would say that Auto-BodyParts is a decent company to order from, but be prepared for some rude customer service and unexpected shipping costs. If you're willing to deal with that, then go ahead and order from them. But if you want a hassle-free experience, then maybe look elsewhere.

One thing I would suggest to the company is to improve their communication with customers. It would be nice to receive confirmation emails and shipping updates without having to constantly call and ask for them. It would also be helpful if they could be more upfront about any additional shipping costs, so customers aren't caught off guard.

But all in all, I'm happy with my purchase from Auto-BodyParts. The product was good and it arrived in a reasonable amount of time. Just be prepared for some bumps in the road along the way.

I have to say, I'm not impressed with Auto-BodyParts. I recently ordered a painted part from them and offered to pay by electronic payment, but they couldn't do it. Reluctantly, I gave them my credit card information over the phone and was assured that my order would be shipped in 10-15 business days. However, after 10 days, I decided to give them a call to check on the status of my order. Every time I called, I was put on hold for an average of 5-10 minutes, which was frustrating. When I finally got through to customer service, I was told that they never received my credit card information and therefore never began processing my order. The call ended with the customer service rep hanging up on me, which was not very nice.

I tried calling again, but every time I was put on hold and then hung up on. I thought maybe they were having technical issues, but after four weeks of trying to get through, I finally spoke to someone who told me that my order had been cancelled. I was shocked because I never received a cancellation notice. When I asked who cancelled the order, the customer service rep fumbled with some papers in the background and then the line went dead - they hung up on me again!

I can't believe the level of customer service I received from Auto-BodyParts. It's unacceptable to be put on hold for so long and then hung up on repeatedly. And to not receive a cancellation notice for my order is just ridiculous. I would not recommend this company to anyone.

My experience with Auto-BodyParts was terrible. I ordered my parts but never received an email confirmation. I had to call them to get the email, which was a little scary. They claimed that they needed 2-3 days to ship the items, but it has been 6 days and my order has not shipped yet. I called on the fourth day and was told that it would ship that day, but it never happened. The following day, I was put on hold for 40 minutes. They gave me a FedEx tracking number that doesn't exist, which means that it was never shipped.

I called the next day, and they gave me a fictitious story about how the package was returned by FedEx because it was oversized, and that was why I had not received my package. They blamed the problem on FedEx when all the ultimate responsibility falls on the site. The only solution I got was that the package was going to be sent via Greyhound, and I would have to wait another four days and drive a half-hour out of my way to the nearest station to pick it up.

I asked them to pay for the shipping, whatever the cost, since that was what they advertised on the site: packages ship free to your doorstep in 5-10 business days. This was not the reality and could not be farther from the truth. In the end, it took 14 days and a one-hour round trip drive to the Greyhound station. The customer support lady, Leanne, was incredibly unhelpful and rude on the phone.

I strongly advise you to stay away from this website! The experience was terrible, and I would not recommend it to anyone. The customer service was terrible, and the shipping was a nightmare. The website needs to improve its services and take responsibility for its mistakes.

I recently made a purchase from Auto-BodyParts and unfortunately, my experience was not a positive one. I ordered a painted fender and the price was clearly displayed on their website. I received a confirmation email that clearly showed what I ordered and the price I expected to pay. I was informed that I would receive an email when the item shipped. However, that was back in February of 2016 and I still had not received my part three weeks later.

After contacting them, I was informed that they did not have the part in stock and that it would ship when they did. Unfortunately, it is now April 7, 2016 and I still do not have my part. When I contacted them again to inquire about the status of my order, I was told that they did have the part in stock. However, I was then informed that the price had increased by $80.00 and that I would now have to pay $303.00 instead of the $130.00 that I had originally ordered it for.

When I pointed out that the website still showed the part for $175.00, they claimed that there was a mistake on the website and that the correct price was actually $303.00. As a customer, I felt that my order should have been placed on back order and shipped to me for the price that I was originally quoted and confirmed in my email. However, the customer service representative that I spoke with was extremely rude and unprofessional. I was yelled at, called a stupid woman, and told to get a job.

Furthermore, I was threatened that our conversation was being recorded and that it would be used to prove that I had threatened to write a bad review. I would strongly advise anyone to steer clear of this company. They are extremely unprofessional, disrespectful, and do not deserve our hard-earned money. It is my belief that they realized that they had made a mistake on the price and did not want to stand behind their confirmation.

However, they still do not have the correct pricing on their website, at least according to them. It seems that they are not an honest company and I would caution anyone against doing business with them.

This company is just terrible! I had to order a bumper skin for my car after my wife slid off the road. I filled out the online order form and it showed shipping for around $18. I was planning to pick it up at their site originally, but the shipping was very reasonable. There was a 5% discount if paid by check. I was in no big hurry for the part since the car still ran fine. So, I sent a check for the amount indicated on the order form. I waited a couple of weeks and didn't hear anything so I contacted them via live chat. They said that I didn't pay enough for shipping and they would not process the order. They said that they emailed me about this, but I checked again and never received anything from them. They asked me what I wanted them to do with my check. I decided to make a trip to the Chicago area and pick it up on Good Friday. I contacted them with my intentions. I also called to confirm this and be sure that they would be open that afternoon. The man said the order was being taken care of, there was just enough time to get the check cleared, get the part and get it painted, and he personally would be there.

I got to their unmarked building on that Friday afternoon. The man that I had spoken to was not there, just one poor fellow in the office who had no clue what was going on. He checked and said they did not have the part and would have the man that I talked to call me Monday. He said that the bumper was coded in as a bracket and that was why the shipping was so far off.

I waited two days for the return call and never heard anything. I contacted them via live chat and they got very rude like it was my fault that they didn't process my order two separate times. They said that the check was returned after the first issue, but I still haven't received it. I told them that I drove almost 250 miles each way to pick it up. Their response was that they were sure that I was in Chicago for other business as well, not just to pick my bumper up. Like that is a reason to not fulfill their end of a business order.

I filed a complaint with the BBB and they are ignoring them too. It's just ridiculous! I mean, how can a company be so unprofessional and rude to their customers? It's just unacceptable! I would never recommend this company to anyone. There are plenty of good painted car parts companies out there. So, save yourself the hassle and avoid them at all costs!

I should have read some of the reviews before I bought from Auto-BodyParts. The parts I received were damaged, as you can see in the pics. I had to wet sand and buff all the parts, and I even had to pay to have the hood repainted. I called them, and they said they would send me a check for 400.00 on [protected] to help pay for the repairs. However, I have called them multiple times since then, and I just get the run around. I will never do business with them again.

I was really disappointed with the quality of the parts I received from Auto-BodyParts. The damage was obvious, and it was clear that they had not been properly inspected before being shipped out. I had to spend a lot of time and money fixing the parts, and it was a real hassle.

When I called Auto-BodyParts to complain, they were initially sympathetic and promised to send me a check to help cover the cost of the repairs. However, I have been waiting for months for that check to arrive, and every time I call to follow up, I just get the run around. It's really frustrating, and it makes me feel like they don't care about their customers.

Overall, I would not recommend Auto-BodyParts to anyone. The quality of their parts is poor, and their customer service is even worse. If you're looking for auto body parts, I would suggest looking elsewhere.

This company is just terrible! I mean, seriously, the customer service is a joke. They hang up on you or put you on hold for ages until you just give up. And don't even get me started on the manager and the boss - they're never around when you need them. I honestly think this business should be shut down.

I ordered some parts a month ago and I'm still waiting for them. It's ridiculous! And when I try to cancel my order, there's always some excuse. It's just the worst.

Honestly, I wouldn't recommend this company to anyone. Save yourself the hassle and go somewhere else.

I gotta say, this Auto-BodyParts place is a real doozy. I ordered a front bumper for my ride, gave 'em all the deets - year, model, and even the Vin number - and what do I get? A bumper for some other car entirely! I mean, come on now, that's just plain sloppy work. So I called 'em up and let 'em have it, told 'em where they could stick that bumper. But you know what? They didn't give a hoot. Didn't even try to make it right. And when I tried to dispute the charge with my credit card company, no dice. So let me tell you, folks, if you're thinking about using Auto-BodyParts, you better think twice. They don't care about doing things the right way, and they sure don't care about their customers. So use 'em at your own risk, but don't say I didn't warn ya!

My experience with Auto-BodyParts was absolutely terrible. I would not recommend this company to anyone. I ordered a part and waited for three weeks, which is 15 business days, but I received no information or tracking order. When I contacted them on the 15th day, they lied to me and said that the part was drying. They told me to contact the manager after the weekend, which was the 16th business day. However, when I contacted the manager, I received extremely rude customer service. The manager even threatened to cancel my order! I was also hung up on and put on hold for 15 minutes. I was so frustrated that I canceled my order right then and there. However, even after a day, I still did not receive a refund into my account. I am now out $267.00 because of this terrible experience.

I was really disappointed with Auto-BodyParts. I had high hopes for them, but they let me down. The lack of communication and the rude customer service were unacceptable. I understand that mistakes happen, but the way they handled the situation was completely unprofessional. I would not recommend this company to anyone, and I will never use them again.

I done bought from this here company twice now. Once back in March of 2019 and then again in August of the same year. The first time I ordered, my credit card got all kinds of charges from places I ain't never even heard of. I mean, they was tryin' to charge me for stuff all over the dang country! I was pretty ticked off about it, but I figured it was just a fluke or somethin'.

So then I decided to give 'em another chance and ordered from 'em again in August. This time, I had a brand spankin' new credit card that I had never used before. And wouldn't ya know it, the same dang thing happened! I started gettin' charges from all sorts of places that I ain't never even been to. I mean, who the heck orders a pizza from Domino's in New York City when they live in Texas?!

I'm pretty sure that some low-life scumbag over at autobodyparts.com stole my credit card info and either used it themselves or sold it to some other crook. I mean, what else could it be? Ain't no way that this is just some coincidence. I'm tellin' ya, stay away from this company if you don't want your credit card info stolen!

I've been waiting for a whole month for my car part from Auto-BodyParts and I never got a call or email from them. I had to email them myself and they told me that it's not dry yet and to give them a week. I waited for two days and still nothing. I decided to cancel my order and I never got a confirmation that it was canceled. I called them again and they told me that my order was canceled but they didn't tell me when they were going to give me my money back. They said it will take 5 to 10 business days. I was very disappointed with their unprofessionalism and I wouldn't recommend them to anyone.

I recently made a purchase from Auto-BodyParts for a painted hood for my BMW on September 1st. They said it would take 15 business days for them to ship the product, but unfortunately, they never shipped it. I was disappointed and frustrated with their lack of communication and professionalism. Every time I called, they gave me excuses and the runaround. It was a month before I finally asked for a refund.

I was disappointed with the way they conducted business. They never even processed my order, which was a huge inconvenience for me. I was left waiting for a product that I never received. It was a frustrating experience, and I wouldn't recommend doing business with them.

I would rather pay full price at my local body shop than deal with Auto-BodyParts again. Their lack of integrity and unprofessionalism is unacceptable. If you're considering doing business with them, beware. It's not worth the hassle and frustration.

I recently had an experience with Auto-BodyParts that left me feeling frustrated and disappointed. As a retired individual who spends time in both Nevada and Denver, I often make purchases using the same card, depending on where I am at the time. When I attempted to make a purchase through this site, I was informed that it was not their company policy to allow purchases to be split between different locations. I was also told that this was a bank policy, which I found to be untrue when I contacted my bank to inquire.

After attempting to resolve the issue with Auto-BodyParts, I ultimately decided to cancel my purchase altogether. I was left feeling like I had been treated poorly and that my business was not valued by this company. It was truly the worst experience I have ever had with an online retailer.

If you are looking for a company that values its customers and is willing to work with you to resolve any issues that may arise, I would recommend looking elsewhere. Auto-BodyParts simply does not seem to care about its customers or their needs. Save yourself the frustration and find a company that will treat you with the respect and consideration you deserve.

I gotta tell ya, Auto-BodyParts ain't no good. I checked out Yelp and BBB and it seems like a whole bunch of folks got taken for a ride by these guys. They're nothing but a bunch of con artists, so you better watch out. They'll send you anything just to make it look like they're legit, but when you get the part, it's gonna be all wrong or messed up. I bet they just go to the junk yard and grab whatever they can find that's kinda like what you ordered, then they ship it to you all busted up. I had to dispute my purchase right away, cancel my credit card, and get a new one. Thank goodness these guys are only running a small-time scam and not risking going to jail by running credit cards.

So, I recently made a purchase from auto-bodyparts.com, which I later found out is also known as autobodypartsdeals.com. I haven't had any issues with the site yet, but I can't give a full rating until I receive my order and see how everything turns out.

One thing that did concern me was that I didn't receive a confirmation email after placing my order. I waited for a bit, but before I could call the site to inquire about it, they actually called me first. They asked for the security code on the back of my card, explaining that their website hasn't been processing the codes properly and they need to confirm by phone instead. I provided the code and everything seemed to be in order.

However, I did some research online and found some posts about scams related to auto body parts. I really hope that these posts are just rare occurrences and not the norm for this company. I'll update my review once I receive my order and can fully evaluate the site's performance.