Menu
For Business Write a review File a complaint
Arrow Restoration Customer Service Phone, Email, Contacts

Arrow Restoration
Reviews and Complaints

Learn how the rating is calculated

5.0 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Arrow Restoration Complaints 2

ComplaintsBoard
G
10:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arrow Restoration They don't pay their subcontractors!!!

I am a flooring installer who subcontracted quite a bit of work from these crooked guys this past summer. Not only am I great at what I do, I am also compassionate and trust someone until they prove me wrong.
Remember "Do unto others as you would want done unto you"? Well, needless to say, after REPEATED calls and finally a lien put on them to attempt to recoup a fraction of the money owed to me, I have still not received a dime for these jobs that I completed! I am talking $thousands$ as well as over two weeks of my work life at 10-16 hours a day, 6 days a week...yeah, if you are a subcontractor asked to work for this company, DO NOT WORK FOR ARROW RESTORATION (311 28th st. SE Grand Rapids, MI)!
If you are a potential customer, DO NOT HIRE ARROW RESTORATION!

Read full review of Arrow Restoration and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
PAS19
Grand Rapids, US
Apr 28, 2014 1:02 pm EDT

Broke several items in my home and I am still waiting for them to reimburse me. They also add items to your estimate that they actually do not do- So essentially you pay more for work that was never intended on being completed.

ComplaintsBoard
D
6:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arrow Restoration Services

This company does a terrible job. Instead of repairing the damage to your home they cover it up. They are completely mismanaged. Arrow Restoration aka First Response is the worse contractor I have ever come across.

Read full review of Arrow Restoration and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
PAS19
Grand Rapids, US
Apr 28, 2014 12:59 pm EDT

Completely agree that this company does cheap work by trying to cover up damage instead of fixing it. Awful company to work with and would not recommend them to anyone. They do not meet deadlines, broke several items in my house, and left paint splatters and scratches/scuff marks on my new floors. They did not install my cabinets or dishwasher (was leaking on my new floors) correctly. Close to impossible to reach anyone via email or on the phone and it's like pulling teeth to get them to do any work. Horrible, horrible experience with this company.

E
E
EmilyBouwens
Rockford, US
Sep 07, 2010 7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had nothing but great things from Arrow. They repaired three rooms removing mold, replacing studs, drywall, flooring, putting in vanity and much much much more. Everyone I have dealt with has been nothing but professional, kind, and responsive. Even the sub contractors have been outstanding. One drove all the way to Greenville twice to pick up the vanity and counter for our bathroom. They are coming out and are going to show us how to clean the furniture and other things before we out them back in the office and family room. In addition, they have been responsive after hours and weekends. Again - ABOVE AND BEYOND! Our sincerest thanks to Jason, Rick, Mike, Shawn, and all the others! God Bless

Arrow Restoration Reviews 0

Looks like Arrow Restoration has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Arrow Restoration, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Arrow Restoration complaint handling

Arrow Restoration reviews first appeared on Complaints Board on May 1, 2010. The latest review They don't pay their subcontractors!!! was posted on Nov 26, 2013. The latest complaint They don't pay their subcontractors!!! was resolved on Nov 26, 2013. Arrow Restoration has an average consumer rating of 5 stars from 2 reviews. Arrow Restoration has resolved 2 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Arrow Restoration Contacts

  2. Arrow Restoration phone numbers
    +1 (616) 247-9111
    +1 (616) 247-9111
    Click up if you have successfully reached Arrow Restoration by calling +1 (616) 247-9111 phone number 0 0 users reported that they have successfully reached Arrow Restoration by calling +1 (616) 247-9111 phone number Click down if you have unsuccessfully reached Arrow Restoration by calling +1 (616) 247-9111 phone number 0 0 users reported that they have UNsuccessfully reached Arrow Restoration by calling +1 (616) 247-9111 phone number
  3. Arrow Restoration address
    311 28th St SE, Grand Rapids, Michigan, 49548, United States
  4. Arrow Restoration social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.