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2.7 42 Reviews

Arbonne International Complaints Summary

18 Resolved
24 Unresolved
Our verdict: Dealing with Arbonne International, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Arbonne International reviews & complaints 42

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11:22 am EDT
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Arbonne International DermaResults

I bought Arbonne’s derma results with 15% vitamin C because the rep told me it was fantastic.

On Fourth of July 2022 I broke out with a very hot, itchy rash with bumps on my cheeks and my neck, I went to Urgent care because it was so bad. I scheduled to see the dermatologist. He prescribed an anti-inflammatory topical for my face because I could not rule out what was causing this. Last night I decided I would try the derma result product again because I took off about five days from it,,and boy was I sorry I ever did ! my face is on fire this morning itching and burning like crazy

this is expensive as are most of the products

I realized it is this product. I’m going to return it

Desired outcome: Refund

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1:16 am EDT
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Arbonne International True Hair Daily Shampoo

Please bring back your FC5 Daily Nourishing Shampoo and FC5 Daily Nourishing Conditioner. I was a loyal customer of these products for ten years.

Your True Hair Daily Shampoo simply does not get my long hair clean. It leaves my hair greasy. I have watched your video about using a lot of water. I use a tremendous amount of water and am unsuccessful in getting the shampoo rinsed out.

Desired outcome: Bring back your FC5 Daily Nourishing Shampoo and Conditioner

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10:12 pm EDT

Arbonne International RE9 firming set

I purchased this set less than a week ago I have boxed it up and returned it have not heard anything back or seen a refund.

My face is still red and sore and I'm starting to become concerned about the patch on my forehead being permanent. I have bumps and weird blisters all under my nose and chin as well.

I have never reacted to anything like this before and I'm extremely upset.

I am not getting any response from the website and email I ordered from I would like this dealt with from head office ASAP.

Alanna deHaan

(You will find the order information in one of the photos attached.)

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Mr. Helpful
Los Angeles, US
Aug 03, 2020 12:54 am EDT

Hi Ms. deHann.

I'd like to reach out and help. Did you receive an RA (return authorization) number prior to sending the product back? Do not post the number here, but it's important for you to have.

Is Arbonne International legit?

Our verdict: Arbonne International has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Arbonne International's position as a benchmark of trust and quality within its industry. Users and clients of Arbonne International can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Arbonne International earns 100% level of Trustworthiness

Perfect Trust Endorsement: Arbonne International achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Arbonne International. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Arbonne International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Arbonne.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Arbonne International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Arbonne.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Arbonne International.

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  • There was some difficulty in evaluating or examining the information or data present on the arbonne.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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3:10 pm EST
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Arbonne International Arbonne Detox Lotion

I received the Arbonne detox lotion as a gift recently. I put it on my arms before I went to bed. I woke up the next morning with red/itching/burning/swollen/ &extremely dry skin on my face and arms. It has been 6 days since initial application, I discontinued use immediately. The rash has not changed, in fact it seems to get worse every day. I am an Esthetician and Take very good care of my skin. I have never had sensitive skin, nor am I allergic to anything I know of. I am beside myself at the reaction my body had to this product. I am also leaving for Mexico in a week and After reading reviews, I have a feeling this won't be going away prior to my trip. I have avoided Arbonne use for over a decade (I don't believe in Promoting pyramid schemes, and I especially Don't promote "consultants" that are not licensed in skin care) with that said, it was a gift and against my best judgement I gave it a try. Lesson learned I suppose. Never again

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3:11 pm EST

Arbonne International r9 advanced

I'll join you in a lawsuit! I had a severe reaction for the r9 advanced line last week. I woke up with my eyes swollen and the rest of my face was red, bumpy and severely dry. 5 days later my once fine lines are now deep wrinkles and even after slathering on a face oil and a very expensive cream, my skin is still dry! I just pray this does not do permanent damage!

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3:31 am EDT

Arbonne International re9 advanced skin products

I used the lotions and potions from the Re9 advanced range and after two days my face has a burning sensitive rash over it and spots that look like burns. I have put sudo cream on my face and it's really helped. Trying to look for the ingredients for these products is near impossible. A night cream in the box has the ingredients on the back but the rest of the creams i had were without packaging. The problem is that Arbonne claim go be all natural products but their not and that needs to be stated. If my face was any worse and there was potential scarring this wouldn't be left i would take it further. You need to change the packaging so every item has the ingredients listed on it. If my consultant took them out of their boxes then this needs to be addressed by the company.

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1:29 am EDT

Arbonne International body cleanse

I'm on the 28 days to health program for weight loss. I'm 3 weeks in. As soon as I started on the body cleanse... taken during week 3. It's a powdered contents are mixed with room temperature water. 2 days in and I have hives and rashes all over. It progressively got worse. It's day 3 and I didn't consume it today but my rash and hives are all over. I'm wondering if anyone else has experienced this?

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3:53 pm EDT
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Arbonne International re9 line

Date of the incident was january 23rd, and the product (eye cream) created a huge allergic reaction, my eyes swelled up like balloons, and the under eye skin was bright red, scaly, peeling, and had a leathery texture.. This lasted about a month and during this time all of my acquaintances and clients thought I was dying, I looked so terribly sick, and literally nothing helped it. No natural products like coconut oil, or aloe vera, or anything. It has since been perpetually reacting to literally everything I put on it so I can no longer wear makeup and prior to this arbonne product exposure and chemical burn/allergic reaction, my skin was never sensitive to anything. Anyhow, my skin still reacts to everything now, five months later and I must use corticosteroid creams to manage the contact itching, burning, redness and puffiness... Which is horrible because you can not use steroid creams on the most delicate skin on your entire body without destroying it... Which means that not only did the reaction and the scarring it created age me by about ten years within a few weeks, but on top of that, the steroid cream I must now use on a regular basis to manage it, is also aging me prematurely. So I look forty now all of the sudden and i'm only thirty. Because of this theft of my youth and the fact that the company has known about these reactions for a decade and yet refuses to investigate why the product destroys so many womens faces, nor give warnings on the bottles, I would like to start a class action lawsuit against them and am collecting people who want to join. If a quick google search is any indication, you all have had similar experiences. Its a terrible product line. And they must take it off the shelves or at the very least pay for how much they've destroyed my face and thus my life. I'm in the holistic health industry so I can't look deathly ill or prematurely aged if I want to sell my services. Yet that is what they did to me. Please email me at conscious touch 88 @gmail.com if interested in joining. There are no spaces in the email, however they would hide the email address if I didn't space it out.

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10:36 pm EST

Arbonne International it’s a long story mascara

I purchased a new it's a long story mascara late last year & have just started to used it . It's one of my favourite products. I noticed a small crack in the plastic & now the casing has snapped completely at the top. It is now ruined & unusable. It was clearly damaged to begin with. I am very unhappy as it's not a cheap product & one of my favourite items. I would like a replacement.

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Tracy DeHoff
, US
Apr 19, 2019 12:21 pm EDT

Have you gotten a response? I would contact your consultant or Arbonne customer service directly if you haven't. I had the same issue and Arbonne immediately replaced the mascara with a new one!

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7:58 am EST
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Arbonne International both products and services

I was super excited to meet new people as I was new to the neighborhood and wanted to make friends. The first new friend in town I met pitched me a sales pitch... surprisingly not to buy products but to quit my regular job and become a consultant. Although I despise my work I despise selling stuff even more. I declined but said I may be interested in purchasing some overpriced products just to leave and avoid the hugely uncomfortable and awkward situation. Seemed to smooth things over although a few more attempts were made to pressure me into becoming a consultant again. She continued to list me as a client and things went on for a bit with no more pressure. Then another friend hooked up with her and became a consultant. Now I had two friends pressuring me to become a consultant. I totally totally suck at sales. They assured me that the products sell themselves and that I didn't need to anything. If products sell themselves why do they need consultants? Smelling BS from a mile away and not wanting to lose two new "friends" I made in town I reluctantly agreed to throw a party...I though great opportunity to make friends. I threw a party and it went well although was more of a sales pitch to become a consultant (following a script) then selling products. The party was a success and I received a bunch of stuff for cheap which was awesome. I realized though that my family and friends must have spent a fortune for me to get such a discount so I call and message them the next day apologizing for pressuring them to come and buy stuff. Let's face it you go to these parties and buy stuff so you don't hurt friends feelings. After my successful party I made it clear it was fun and glad I could help the two consultants get some clients but never in this lifetime would I become a consultant. That subject has never been brought up again.

Now on to the actual product. Thank goodness I got most of the stuff for very cheap as I am not happy with much of it. The lip balm at $24.00 a stick is the worst chap stick I have ever owned. I like the energy fizz sticks but I am reluctant to actually use them as it's like using and wasting gold it was so expensive. Dont get me started on shipping costs $13.00 for shipping a small tube of chapstick? You got to be f'ing kidding me? I ordered a bottle of shampoo back in November and still have not received it in January. I call the company and they say they have no order on file. There is nothing they can do. I remind them that I can go to a salon buy a cheaper bottle of shampoo and walk out with it that day. They tell me I am Purchasing chemicals and it's not natural etc. I say "you missed the point...I can get it the same day". I had put it on my credit card so after 4 months of no product decided to call credit card compy to reimburse me for. Product I did not receive then they can fight with Arbonne.

Lastly aside from this being an obvious pyramid scheme (don't say otherwise my work does not ask me to find more employees so I can make more money). The return policy is 45 days but return products have to go through your consultant and no one wants to upset their friends. So I am sure friendships have been lost over this etc...infact I could very well be losing friends just for posting this. Be aware of this company...say no to purchasing (honestly I have tried a ton of their products and they really aren't that great). Say no to parties. ...who needs that guilty feeling amongst friends and family and most of all say no becoming a consultant. The top execs clearly make their money by consultants buying samples. Hence why neither consultant cared too much if I bought product or not they were more pressuring for me to become a consultant.

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11:56 am EDT

Arbonne International service

One of your Consultants
Christine Dickson is trying to get me to drop my consultant whome I am very happy with. She is very presistant in telling me how bad other consultants are and to go with her. I think it is very poor business for Arbonne to allow consultants to overstep their boundaries by trying to steel other clients from other consultants.
This is very underhand and I certainly will make this public on social media if this isn't corrected.

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10:54 pm EST

Arbonne International loss of consultant status

I have been a consultant since approx 2006 and have been grandfathered in at the 35% level.

I received an email approx. 6 weeks ago stating I needed to renew to keep my grandfathered 35% status. I went in to the website and saw no banner or prompt that my renewal was due. Nothing came up saying it was due. I attempted to go in anyhow to multiple places to renew, putting in my credit card number several times. It just didn't seem to be going through like it usually had in the past and nothing was reflected with my credit card statement. I then called customer service over my lunch hour the next day and spoke to a gentleman who checked and said I was up to date and no further action was needed on my part. I asked him multiple times, and each time he gave me the same answer that everything was fine and up-to-date. I reminded him about the email that I had received and he informed me that is a random email that goes out to all consultants regardless if they're up-to-date or not. He told me to disregard the email. I tried to verify over and over informing him that I did not want to lose my status and he assured me everything was fine and up-to-date. So I hung up and did not pursue any further action.

The end of last week, I received an email stating that I needed to renew my preferred client status to keep my 20% discount and update my credit card information.Why am I at a preferred client status and only a 20% discount?

So for a second time, today I took my lunch break and made a phone call to Arbonne customer service. This time I spoke to a woman who was very helpful, was able to see the phone call that I had made in December and stated that the notes regarding that phone call verified my story. However, she said she was unable to do anything for me, she could not reinstate my 35% grandfathered in status. She gave me the name and email address of Ann Wandishin and told me that she would be the one to contact to be able to reinstate my 35% grandfathered-in status. I sent her an email and heard NOTHING back from her. So today I tried to get in to my account to update information and at least get my 20% discount until this mess can be straightened out. I cannot get in, cannot reset my password, cannot update my credit card information...NOTHING! It continually says nothing is valid. What the heck is going on? I have been with Arbonne for over 10 years and this is how I am treated. I was lied to by the initial Arbonne rep and then ignored by my upline. I am someone who has always paid renewals in a timely manner, used Arbonne product for over a decade...and am being completely ignored. If mu business is not wanted, the decent thing to do would be to be upfront and honest instead of this run around I have been getting.

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7:23 am EDT

Arbonne International the company sent wrong items and still hasn't changed them

My sister told me that she bought beauty products from the company www.arbonne.com. She told me that it was easy to navigate the website and the description was clear. But the seller mixed the orders and sent completely wrong items. She returned all products and asked to change them as soon as possible, but the owner still hasn’t done it. Suspicious attitude and work.

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9:53 am EDT

Arbonne International scam

Arbonne is ripping you off on sales tax because they are charging for the full price before the " supposed" discount and not on actual dollar amount which they remit payment on. They are also collecting way too much on their shipping charges . Shipping doesn't cost that much, therefore its going in someone's pocket. In addition to that the consultant pitch for $79.00 is a scam.

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Rovertx
, CA
Apr 30, 2018 6:12 pm EDT

I purchased a product from arbonne recently and it does not live up to its promise. The shipping charges are astronomical as well. I would give this company one star.

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3:07 pm EDT
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Arbonne International crappy customer service

All in all arbonne has great products. Buuuut they are so expensive and always adding on extra fees. The last time i made an order they messed it up so gave me a customer service voucher worth $32. 50. You can only use it on items $32. 50 and less (So if you want to use it on another more expensive product and pay the difference you can't) . And if you don't use all the voucher it doesn't go towards taxes or shipping. So my "free" voucher costs me $18 to ship my product. $18 isn't that much but if something is free stop adding extra taxes! I've spent a ton of money with arbonne and am sick of the crappy customer service. They take your money and then they're good. They get all these people amped about easy way to make money and they are just fooling people. I once tried to cancel an order (And did so within the hour) and said there was nothing they could do. I ordered that with the speedy delivery option and my roommate ordered something with normal delivery time. With the order they wouldn't let me cancel that i paid extra for fast delivery came 3 days after my roommate's order with normal delivery made the same day. . . Garbage. Done with the company. Treat your loyal customers better or don't plan to be around too long.

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11:52 am EDT
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Arbonne International arbonne re9

I have been using Arbonne products for 13 years. I was introduced to Arbonne by my daughter who previously used Arbonne products. Her complexion was gorgeous. I was hooked on Arbonne UNTIL they changed the ingredients in their RE9 Restorative Day Creme. I always made sure I was fully stocked with the day creme because (besides the facial lift) I considered it the most important of morning ritual of washing my face and doing my Arbonne products (6 of them). Then the bottom fell out when Arbonne changed the formula for the facial restorative RE9 creme. Tiny white crystals invaded my face after the application of this product. It took me $100 to finally come to terms with the fact that the ingredients have changed for the WORSE. I still use Arbonne facial wash, Arbonne Toner, Arbonne Facial Lift, Arbonne Night Creme...It's costly, but it's worth it. No more RE9 Restorative Creme. Arbonne...all of the executives who decided to change the ingredients in the restorative creme have made a really big mistake.

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8:46 am EDT
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Arbonne International face mask

I used the Arbonne Celluar Renewal Masque for the first and last time yesterday! The box states "slight transient tingling or redness may be experienced and is normal for a masque this type". Applied the product as instructed, left on less then 7 mins, and it wasn't just redness I experienced! It burned my face, and was extremely red. My face has been red for over 24 hrs, and is painfull, as well. The box doesn't stated why there would be redness, and how long it could last. Also, doesn't state that it may cause burning. I do not have sensitive skin, which is why I tried this product in the first place. There needs to be more warnings on this product. Use with extreme caution.

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8:01 pm EDT
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Arbonne International ridiciulous &return& policy

I went to a party and was convinced by the presentation how good the foundation was so I spent $45 on it. After using it for about two weeks (not every day) I wasn't happy with it. I contacted the consultant via Facebook message. She responded and said she was sorry I didn't like it and did I want a refund or a replacement? I asked her what the policy was and then didn't hear back for two weeks so I messaged her again. She messaged me that she was so sorry but now it was too late to return it. Are you kidding me? I messaged her in PLENTY of time. I contacted her upline who defended her and basically told me I should have called her instead (even though Facebook showed her reading my messages and she'd been responding originally). So now she's going to "act" like she's returning someone else's order and I have to fill out all this paperwork to send it back, and then wait FOUR-SIX WEEKS for a refund. I'm not holding my breath. Will not buy from this company again. I was a Partylite candles consultant for years. This is not how I nor Partylite takes care of customers.

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1:19 pm EST
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Arbonne International rashes and hives

My sister and I attended a arbonne party and felt oblige to buy something to encourage our host
I ordered shampoo, conditioner and body cleanser, nothing bad but nothing great happen
My sister got skin care product with sun protection, she got rashes and hives all over her face, stop for couple days and tried again same thing happened, so we spoke with the rep/host and were told that she returned all products and got reimbursed but that it was to late for my sister to do anything... Never buy arbonne product

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Update by sisterhood
Dec 11, 2012 1:19 pm EST

Gatineau, Quebec, Canada

My sister and I attended an Arbonne party and felt oblige to buy in order to encourage the person; I felt I would be safe in ordering shampoo, conditionner and body wash, well nothing bad happen but nothing extraordinary happen either; as for my sister, she bought a facial spf cream and got rashes every time to the point that her face got swollen and very red...has not been able to get any information nor reimbursement...so NEVER again will we buy from ARBONNE

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7:18 am EDT
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Arbonne International severe skin reaction

Severe skin reaction. Beware! I have been to my dermatologist twice now. First time was 72 hours ago and received a steroid injection. No reduction in severe face swelling as of this writing. Paid us$230.00 to fry face and spend money on visits to dermatologist! Buyer beware. Don't say you weren't warned!

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malibuatty
Los Angeles, US
Jul 10, 2019 11:35 pm EDT
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Ive had a reaction to the retinol for two months now. How long did ypurs last?

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