Apartments.com
Reviews and Complaints

I put a request for rent an a property on your website 420 Spray lane, Port Charlotte, FL 33954 and some one named Jodi R Boardwell claim to be the owner and we start the process to Rent to Own we signed a lease and I paid $3500 .She gave me the code so I got into the house and see it. Everything looks so real so after I paid she told me she will send me the keys by mail. The lease was signed on 10/18/23 and I suppose to be moving on 11/1/23. Until today I decided to call her at the number she was texting me [protected] and the phone number is not in service. And of course I didn't receive the keys. So I will take this to the authorities to find out who is involved with all this.

Hillco Properites rents apartments in Highland Park, Deerfield, Wilmette, Barrington ILLINOIS should be AVOIDED like the plague. Any good reviews you read are posted by staff, one manager told me secretly. The owner is unethical. Does not respect female renters. Plays favorites with tenants. Everything is rosy until you sign lease. Managers only care about rent quotas, never address issues because they have no power. Every issue goes through owner, who is unresponsive and couldn't care less. Repair work takes forever and shoddy. Updated looking apartments cover up poor building structure in all the buildings they own. Walls so thin you can hear your neighbors breathe. In the summer, ants & mice. In the winter, mice.

During big snow events, good luck getting car out of the parking lots before 3pm. Single pane windows freeze shut with interior ice. You have zero control of heat in winter and single pane windows assure you of a cold apartment. We had to use space heaters. Their hook is slightly lower rent in the area, but you get what you pay for, or less.

I don't want anyone to make the mistake we made by renting from Hillco. Keep looking. Trust me, wherever you rent will be better than what they offer. Hillco is UNETHICAL. Don't be fooled by their fancy website or their ads. They are not what they seem. If you want to avoid a nightmare, stay away from Hillco.

I had the misfortune of renting from Hillco and it was a terrible experience. The staff is unhelpful and unresponsive. They only care about collecting rent and meeting their quotas. They don't care about the tenants or their needs. The owner is even worse. He is unethical and disrespectful, especially towards female renters. He plays favorites with tenants and ignores everyone else.

The apartments may look nice at first glance, but they are poorly constructed. The walls are so thin that you can hear everything your neighbors are doing. In the summer, there are ants and mice. In the winter, there are mice and the single pane windows freeze shut with interior ice. You have no control over the heat and the apartments are always cold. We had to use space heaters just to stay warm.

During big snow events, it's impossible to get your car out of the parking lot before 3pm. The repair work is shoddy and takes forever to complete. The updated look of the apartments is just a cover-up for the poor building structure.

Their hook is slightly lower rent in the area, but it's not worth it. You get what you pay for, or less. Don't make the mistake we did by renting from Hillco. Keep looking for a better place to live. Trust me, anywhere else will be better than what Hillco has to offer.

I lived at Village Place for about 3 years and let me tell you, it was a rollercoaster ride. When my hubby and I first moved in, we were over the moon, but that was when Amy was the boss lady. We stayed in our first apartment for 10 months, but the rent increase was insane, like $100 more every year. So, we had to downsize to a smaller apartment when our lease was up. That's when the new property manager moved in, and things went downhill from there. We've been living here for 2 more years, and I still can't believe the things we have to put up with.

If you're into toga parties, murder in the parking lot, and having felons as neighbors, then this is the place for you. But, if you're not a fan of black mold, being talked down to, and being discriminated against, then you might want to look elsewhere. Now that we've finally moved out, they're trying to hit us with bogus charges and collect on their mismanagement. Their staff is always changing, and maintenance is hit or miss. They claim to have night patrol, but they don't. And their security gate is a joke, it's broken more than it works.

This is one of the worst places to live, and they don't care about your right to enjoy peace and quiet. If you're planning on moving out, be careful because they'll try to hit you with any charges they can. Overall, I wouldn't recommend living here unless you're into all the craziness that comes with it.

I gotta say, I wouldn't recommend living here. The apartments themselves are pretty nice, but the management is just awful. When I first moved in, it was pretty clear that they hadn't done a great job cleaning up after the last tenants. The floors were dirty, there were missing knobs on the kitchen cabinets, and there were cigarette butts all over the back patio. Not a great first impression.

And don't even get me started on the "emergency maintenance number." It's a total joke. If you have an emergency outside of business hours, you're pretty much out of luck. And even during business hours, it can be a struggle to get anyone to actually do anything.

But the real kicker is the heating situation. This is my third winter here, and for the past two years, the heating unit has broken down in the cold. This year, it broke in November and then again in December. And now, I'm on day three with no heat. When maintenance does show up, they don't really seem to know what they're doing. They'll turn the unit off and back on again, which will keep the heat on for a little while before it goes out again. And every time we call for an update, the staff either doesn't answer or acts like we're being totally unreasonable for wanting heat in the winter.

And if you express any frustration or emotion, they'll accuse you of threatening them. One of my roommates even got banned from the leasing office for getting upset about the lack of heat. I didn't even know that was a thing.

So yeah, I wouldn't recommend living here. The apartments might look nice, but the management is just not worth it.

I used to live at Puckett Pointe for a long time, like 12 years. But then, in December 2021, some new company took over and raised my rent by a ton of money. They said it was because they had refurbished some of the apartments, but they didn't do anything to mine. I still had the same old appliances, paint, and carpet that I had for 12 years. It was really unfair.

The security at Puckett Pointe was really bad too. They tried to fumigate the place, but it never worked. And the management was super unprofessional. They didn't care about the residents at all. One time, maintenance even took my parking cone! I had to make them give it back to me from the back of their truck.

But the worst thing that happened was when my elderly mom got an eviction notice. She was short $1 on her rent, and they gave her an eviction notice! And then, the water heater in the laundry room flooded her apartment. She had to use my towels to soak up the water, and they refused to fix the damages. Instead, they mistreated her and gave her a 60-day eviction notice for "unsafe living conditions." And they charged her $300 for the machines they brought in to dry out the walls and carpet. It was so unfair.

The whole situation was really stressful and traumatizing for my whole family. My mom lost sleep and weight because of it. We had to come up with moving money really quickly because she's on a fixed income. But luckily, we were able to find her a clean and safe apartment to live in.

I really hope that no other family has to go through what we did at Puckett Pointe. It was a terrible experience, and I wouldn't wish it on anyone.

I'm a landlord and I signed up for the 3 months gold plan on Apartments.com to advertise my apartment for rent. I was excited to get my apartment rented out and was happy to pay for the ad. Two weeks before the ad agreement was to end, I contacted the representative that had handled the ad and informed him by email that I had indeed rented the apartment and would no longer want to renew the ad. He responded to my email and said ok that he "submitted the cancellation and everything was set for the ad not to renew".

The following month, I received a statement from Apartments.com billing for the months ad. I was confused and contacted the representative to tell him about the bill. He stated that he would look into it and that it must be an error on their part. I was relieved to hear that it was just a mistake and that it would be taken care of.

However, this month I received another bill now for 2 months of ads. I was shocked and contacted the representative again. He said the ad had gone another month, that it will cancel at the end of these next 3 months and that I was supposed to cancel 60 days prior to the new billing cycle. I was frustrated because he never mentioned the 60 days to me... ever.! In all of our conversations, this was never discussed.

I asked to speak with his boss, but of course, his boss was in a meeting. I left a message for his boss to discuss this with me and I am still waiting. This scam will end up costing me 1600.00 roughly. Not good business practices and I feel that I have been more than scammed.

I want to warn others to beware of this company and their shady practices. It's not fair to take advantage of people like this. I hope that they will take responsibility for their mistake and make things right. I would not recommend using Apartments.com for advertising your rental properties.

Apartments.com is a website that claims to offer rental management services, but in reality, it's just a fancy URL. They recently acquired Cozy.co, which was a fantastic rental management company, but since the migration of Cozy accounts to Apartments.com, the site has become useless.

Cozy had some great features like rent collection and credit checks, but Apartments.com only has buttons with labels that correspond to these features. If you try to use them, you'll only get a server error.

If you call customer support, you'll be connected to a representative after a few hours, but they won't be able to help you. They'll just refer you to some other magical tier of support, and that person will never return your call.

You might think that people get busy, and you'll call back, but it won't make a difference. You'll call back again and again for months before finally giving up.

Apartments.com is like a dystopian future promised in all dark sci-fi movies. It's like a technological emperor with no clothes. It will remind you of everything that's wrong with the world.

I gotta say, I spent a good chunk of my time trying to get my ad up on Apartments.com. I mean, we're talking over 5 hours spread out over 5 days. And let me tell you, it was not a smooth ride. They got all these "verification" steps that you gotta go through, and even then, my ads kept getting rejected.

Now, don't get me wrong, the customer service folks were helpful enough, but overall, I don't think it's worth the time and effort. And let me tell you, there were some real head-scratching moments during the process.

For one thing, if you're using a VPN, they'll reject your ad. I had to call customer service and get verified all over again. And get this, they even asked me if I was located in the US. Like, come on, man, I'm trying to post an ad for an apartment in the US, what do you think?

But the real kicker was when they asked me to submit the actual deed proving ownership. I mean, what the $#*! is that about? And then they had the nerve to question the authenticity of the document. Like, are they in the legal document verification business now? Do they think they're the CIA or something?

And let me tell you, the system is slow as molasses. It takes at least an hour or two for them to update anything, and even longer if it's after-hours. And if you do end up having to call customer service, they'll ask you to send an email so they can generate a ticket number to troubleshoot your issue.

Oh, and don't even get me started on the bugs in the system. My ad got listed as "furnished" even though I didn't tick that box. And every time you call, they ask you the same stupid questions to verify your identity.

Honestly, I wouldn't recommend opting for any applications, payments, or other services through this website. It's just not worth the hassle. There are plenty of other sites out there that are way easier to deal with.

This website, Apartments.com, is a real piece of work. I tried to post my review of the Eddison apartment, which is located in an area that is known for environmental racism. They knowingly rent out apartments that are infested with roaches and have water leaks in the walls. This can have a serious impact on the health of people of color, but they don't seem to care. They also engage in false advertising, posting pictures of a clear and clean pool when in reality it's a dirty, green mosquito pool that's like a bird bath for the pigeons in the area.

But when I tried to post my review, the website kept saying it couldn't be posted. This happens on all of these types of websites because they're trying to control the narrative. They don't want black women to have a voice against injustice. And to make matters worse, they have bad management that blacklists black women after they get evicted. They know that black women are the most blacklisted group affected by evictions, making it extremely hard to find a place to live. And yet, they don't seem to care about mental health awareness day or the fact that people are homeless because of their actions.

The trash is always out, attracting flies and maggots. Dogs pee on the balcony, and there are dumpsters and soaking wet, moldy furniture set out that can have a serious impact on people's health. This place only cares about profits. They'll evict you for not paying during hard times, getting you blacklisted because you've been evicted. But they don't care about the health or well-being of people of color or those from low socioeconomic backgrounds. It's a real shame that this website is allowing these types of apartments to be rented out to people who deserve better.

Apartments.com is a website that helps you find apartments to rent. I recently rented an apartment through this website and I have some things to say about my experience. Renter beware! Make sure to save all your receipts and document any agreements you make with the landlord. My landlord lied and claimed I owed past due debt at the end of my lease, even though he never mentioned it before. He would give me sticky notes or small pieces of paper as receipts, so I had to keep everything. He was unorganized and very forgetful.

The maintenance was also a problem. My landlord was the maintenance person and he attempted to fix issues cheaply. He used quick fix solutions from Home Depot or Lowe's. For example, my broken water heater wasn't fixed until two weeks later. He forgot he gave me a discount on rent because of it and is now claiming I missed a payment. The balcony also held large pools of water.

Pests were also an issue in my apartment. I had to put everything in writing and send it to my landlord. I recorded how long it took for action to be taken. I also had to look along the floor perimeter for openings to have them sealed. This is how pests travel through the apartment. Pest control only came once a month and sprayed only the kitchen. I encountered mice, nutes, roaches, spiders, and sinapede.

As for amenities, what amenities?! The bathtub was painted white so each time I used it, I had small sheets of plastic paint on me. The fridge leaked water, so I had to keep a towel under it. The toilet leaked water, so I had to keep a bowl under it. The bathroom sink also leaked water, so I had to keep a bowl under it. The stove underside was filthy with built-up food and grime on the surface. The air conditioner stopped working, most likely because there was no filter in it. There were also openings where light shone through the wall near the air conditioner.

Overall, my experience with Apartments.com was not great. I had to deal with a lying and forgetful landlord, poor maintenance, and pests. The amenities were also lacking and needed repairs. If you decide to rent through this website, make sure to document everything and be prepared for potential issues.

Don't even think about renting an apartment at 11 Grant Street in Cohoes, NY. My friend, who is the cousin of the homeowner, told me about an available apartment at this address. The homeowner called me multiple times and offered me the apartment, saying that his current tenant would be moving out in April or May of 2016. He wanted to know if I wanted to take a look at the apartment while his tenant was on vacation in Florida during early February. I checked out the apartment and decided to take it when it became available in the spring. I talked with the owner for over an hour in his house and on the phone, and we planned everything out. I even hired a moving company and started packing boxes because I live alone and it would take me a while to pack everything up. After three months of planning, packing, and moving money around, I received a text message this week that read, "My daughter is taking the apartment, look elsewhere." He didn't offer any explanation, phone call, or apology. He acted like nothing had happened, and I was left with all my belongings packed up and a moving company waiting. It was a huge slap in the face. I can't believe I trusted this man and that he wasted my time without even an apology. If you ever have the chance to look at this apartment in the future, I would definitely steer clear of this owner, the property, and the three daughters who control his life. I feel like I was kicked to the curb like garbage.