Anne Fontaine
reviews and complaints

Whenever I visit Anne Fontaine's online store, I am immediately captivated by the elegant yet stunning collection of clothing that is on display. The website is easy to navigate, so I can easily find the items that I want to buy. The overall shopping experience is a delight for me because the staff members are always courteous and helpful. They assist me in any way they can, and ensure that I am happy with my purchase before I leave the store.

One of the best things about buying clothes from Anne Fontaine is that the sizes are true to fit. As someone who struggles with finding clothes that fit perfectly, this is a huge relief. The clothes are of high quality and are made with attention to detail. They're exquisite and always look stunning on me. I know that whenever I wear an Anne Fontaine dress or blouse, I am sure to receive compliments from my friends and colleagues.

Another aspect that I appreciate about this brand is their customer service. If for some reason I need to exchange or return anything, the process is always hassle-free. The staff members make sure that my issue is resolved quickly and efficiently. This level of service provides me with the confidence that I need to purchase from Anne Fontaine again and again.

Overall, Anne Fontaine is a brand that I trust completely. From their excellent customer service to their beautifully crafted clothing, this store has it all. I would highly recommend them to anyone who's looking for elegant clothes that are made to last. Shopping at Anne Fontaine is always a pleasant experience for me, and I'm sure that you will feel the same way.

Anne Fontaine has quickly become one of my go-to destinations when I want to buy clothes that are both chic and timeless. The store is absolutely stunning, with its pristine white decor and elegant displays, it's truly a shopping experience like no other.

What impressed me most about Anne Fontaine were the staff. From the moment I walked in, they went out of their way to make me feel at home. They greeted me with big smiles and offered me a warm welcome. They were patient and knowledgeable, answering all of my questions and even offering me style tips that were incredibly helpful.

The clothes themselves are simply stunning. From classic tailored blouses to feminine lace dresses, every piece is crafted with incredible attention to detail. The fabrics are luxurious and the cuts are flattering, making me feel confident and beautiful every time I wear an Anne Fontaine piece.

I appreciate the quality of the clothes, and the care that goes into creating each piece. It's refreshing to find a brand that values craftsmanship and attention to detail, and it shows in everything they do.

The website is also easy to navigate, and I love the online shopping experience too. It's convenient and hassle-free, but still retains the same level of quality and elegance that is synonymous with Anne Fontaine.

In conclusion, Anne Fontaine is a brand I will continue to visit and recommend to my friends. The fantastic shopping experience, exceptional staff, and high-quality clothes make it a true standout in the world of fashion.

As someone who values quality products and exceptional customer service, my experience with Anne Fontaine left much to be desired. Sadly, I can only give a negative review for this online retailer. While I had high hopes for the products offered on their website, my experience has been disappointing.

First and foremost, the products offered by Anne Fontaine were simply not up to par. While the website displays a range of beautiful clothing and accessories, the items I received fell short of expectations. The quality of the fabric and construction felt cheap and substandard, especially given the price tag. I was left feeling unsatisfied with the purchase and expected much more for my hard-earned money.

On top of the lackluster products, the customer service was equally disappointing. The experience I had with their team left much to be desired. I attempted to reach out with a concern about my purchase, and was met with unresponsiveness and an unhelpful attitude. If they are unable to provide basic customer service, I can only imagine the difficulties one would face if they attempted to make a return or exchange.

While I am disappointed in my experience with Anne Fontaine, I do have one piece of advice: save yourself the time, money, and headache by avoiding this retailer altogether. There are countless other shops available that offer quality products and exceptional customer service for similar prices. Do not gamble with your hard-earned money on questionable products and unsatisfactory customer service.

When it comes to fashion, finding unique pieces that stand out from the crowd can be a real challenge. That's why I always turn to Anne Fontaine when I'm on the hunt for something special. This store has quickly become one of my all-time favorites when it comes to everyday clothing that doesn't sacrifice style for comfort.

What sets Anne Fontaine apart from other stores is their unwavering commitment to quality. From the materials they use to the intricate details of each garment, you can tell that they take great pride in their work. I've purchased several items here over the years, and I've never been disappointed with the craftsmanship.

Speaking of beautiful designs, Anne Fontaine's clothing is truly a work of art. Whether you're in the market for a classic blouse or a unique statement piece, you'll find something that catches your eye here. The styles are modern yet timeless, making them a great investment for your wardrobe.

But what really sets Anne Fontaine apart, in my opinion, is their customer service. The staff are always friendly, helpful, and accommodating. Whenever I've had a question or needed assistance, they've gone above and beyond to ensure that I have a positive shopping experience.

Overall, I couldn't recommend Anne Fontaine more highly. If you're looking for high-quality, beautifully designed clothing with exceptional customer service, this is the store for you.

Anne Fontaine is truly a retail experience like no other! I was lucky enough to visit the store twice now, and both times I left feeling inspired and refreshed by the staff and their incredible selection. From the moment you walk in, you're greeted with a welcoming atmosphere and smiling faces, which just sets the tone for an enjoyable shopping experience.

What I appreciate about this store is that the staff really go out of their way to make you feel comfortable and heard. They're knowledgeable about the collection and can help you find unique pieces that fit your personal style and needs. Even if you're unsure about what you're looking for, they'll do everything they can to make you feel at ease and offer helpful suggestions.

As for the clothes themselves, I have to say that they are truly something special. Every piece is constructed with high-quality materials and with a great attention to detail. Whether you're looking for a blouse, skirt, dress, or anything in between, you're bound to find something beautiful that catches your eye.

One thing I particularly love about Anne Fontaine is that they're always adding new designs, so it feels like there's always something fresh and exciting to discover. Even if you've been a loyal customer for years, you're sure to find something new that you're excited to add to your collection.

Overall, I can't recommend Anne Fontaine enough. If you're looking for a luxurious shopping experience with gorgeous clothes and staff that truly care about their customers, this is the store for you. I know I'll be a customer for life!

I recently had the pleasure of interacting with the team at Anne Fontaine, and I must say that it was truly a delightful experience. The customer service I received was exceptional, and I have nothing but positive things to say about the entire process. The concierge was incredibly helpful and efficient in processing my exchange, and I was pleasantly surprised at how quickly everything was taken care of.

But what really stood out to me was the extra help I received from their stylist. Not only was she knowledgeable and professional, but she was also incredibly friendly and personable, which made the whole experience feel even more luxurious. She went out of her way to help me choose the perfect items for my wardrobe, and I felt like I was being treated like a VIP the entire time I was there.

Overall, I would highly recommend Anne Fontaine to anyone looking for high-quality clothing and exceptional service. They truly have a reputation for excellence, and my experience with them only confirmed that reputation. From the knowledgeable staff to the stunning clothing, it is clear that they are dedicated to providing their customers with the best possible experience. So whether you are searching for a timeless piece to add to your wardrobe or simply want to treat yourself to a bit of luxury, I can say with confidence that Anne Fontaine is the perfect place to do so.

I recently had a chance to shop at Anne Fontaine's online store and have to say it did not end well for me. I was excited to browse through the elegant and chic selection of clothing options available on the website. And, true to its reputation, the website had an impressive inventory of fashion choices designed to cater to a wide range of tastes and preferences.

However, my happiness was short-lived. I ordered a dress that I found really appealing but was disappointed to find that the dress did not fit me well. So, I decided to return the dress. Unfortunately, my experience with Anne Fontaine's customer service team was less than pleasant. The representative that I dealt with was in no way helpful and displayed an utter lack of empathy. Not only was she not willing to help me with my exchange request, but she also told me that my dress was damaged, and hence, they could not accept its return.

I was taken aback given that I knew for a fact that the dress was not damaged in any way when I returned it. To be accused of causing damage to an item when I, in fact, did not was beyond frustrating. In an attempt to clarify the matter, I asked detailed questions about the nature of the damage that the representative pointed out, but unfortunately, my questions were met with condescension and rudeness.

All in all, I was left feeling incredibly disappointed with my shopping experience. The lack of empathy from the customer service representative, coupled with the false accusation of damage, made me wish I had never shopped with Anne Fontaine. It's disheartening to see a brand with such a strong reputation for quality products offer such a poor level of customer service. I would strongly advise anyone considering shopping from this brand to think twice before making a purchase.

I had a terrible experience with Anne Fontaine's upper management team. To put it simply, they are not fit to lead the company. It is clear that many of the managers lack the proper qualifications and skills needed to effectively carry out their duties. In my opinion, their incompetence often leads to a lot of confusion and misunderstandings among the employees.

Many of the managers display unprofessional behavior and are known to resort to verbal abuse when dealing with employees. This type of management style is not only harmful but also unacceptable. I believe that communication should be respectful and constructive in any work environment.

To make matters worse, there is a lot of favoritism shown from management towards certain employees, while others are left feeling neglected and unfairly treated. It is disheartening to see that management does not prioritize treating all employees equally and with respect.

Another issue that I observed was a lack of organization within the management team. This caused a lot of disruptions, delays, and confusion in the workplace. With the company’s high standards and demanding clientele, it is vital that the management team is organized and efficient.

Overall, my experience with Anne Fontaine's upper management was disappointing. I believe that there is a definite need for improvement if they are to maintain a positive work environment and keep their employees happy and motivated.

I recently made a purchase on annefontaine.com and unfortunately the size I originally wanted was not available. However, several days after my order, the company reached out to inform me that my size had become available, and so I ordered that as well. After receiving both sizes and trying them on, I found that one fit better than the other, and so I returned the other size. Unfortunately, I was informed that I was a couple of days late past their refund policy.

As a loyal customer of Anne Fontaine and having spent a significant amount of money on my purchase, I reached out to their customer service team to request a refund. I explained that I had waited for the other size to arrive and had a critically ill dog to care for, and begged for some leniency in their policy. However, I only received a form response and was unable to speak to an actual customer service representative as all my calls went unanswered and I was only able to leave messages.

This entire experience has left me feeling incredibly disappointed and frustrated with the lack of customer care and attention to my situation. It is frustrating that they do not seem to value customer service or the satisfaction of their customers once they have received payment. In addition, the item I purchased was not on sale and is still advertised at full value, yet mine were barely touched and still had the paper on the zippers and one bag unopened. To sum up, I strongly feel that the Anne Fontaine company places money over the satisfaction of their customers and are not willing to go above and beyond to support their loyal customers.

I had the pleasure of discovering Anne Fontaine's designer brand about a year ago and since then, have been a loyal customer and spent thousands of dollars on their products. Whenever I am in the US, I visit their Greenwich store and have established a great relationship with the former shop manager, even via phone and email. Despite being located in Canada, I would order pieces from their store and return them for refund or exchange if they did not fit properly. The customer service provided by the former manager was outstanding, and it really made a difference in my overall shopping experience.

However, I recently encountered a problem when I returned two pieces for a refund to the store. Although I received email confirmation from the former manager that the pieces were sent to the warehouse in June 2019, I have yet to receive my refund. When I followed up with the store, I discovered that the former manager had left shortly after sending the pieces to the warehouse. The new store manager informed me that the warehouse has not received the items and there seemed to be a lack of procedure on the former manager's end. As a result, it seems I am being held responsible for the loss of the package, even though I had purchased the items from their Greenwich store and not via their web service. I asked for a credit note at the very least, but it seems that I won't receive any compensation until the warehouse finds the two pieces their former store manager sent them.

Despite my disappointment, I am hoping that the issue can be resolved soon as it has been quite some time since I returned the pieces. I truly appreciate the quality and elegance of Anne Fontaine's designs, and it is a shame that this situation has tarnished my otherwise pleasant experience with the brand.