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CB Administration and Services AN & Associates item received is not the item which was ordered
AN & Associates

AN & Associates review: item received is not the item which was ordered 120

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Author of the review
1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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I ordered 3 magnetic phone cables from an Ad on Facebook in January. The address on the page has a contact address of 3200 North America Drive, West Seneca NY, 14224 - [protected]@magnetic phone cable.com.

I received an email on Feb 9, 2017 at 12:M advising my order was on the way.

Upon receiving the package, enclosed was a generic white USB cable which can be bought at any Seven-11 store, not the magnetic cables advertised and ordered x 3. The package had a label with a return address of AN & Associates, 2740 Slough Street, Mississauga L4T 1G3.

I have sent an email to the [protected]@magnetic address requesting a full refund ($34.92 USD) and where I can return the cable to as well as a complaint to the company in Mississauga requesting the same and an offer to return the cable in person.

When I queried AN & Associates a number of BBB complaints came up so I am filing one with regards to this particular instance as well.

I googled two addresses in the US - 3200 North American Drive, West Seneca NY and 1711 Cudaback Ave, Niagara Falls NY. The first address appears to be a vacant field or lot and the latter is actually a company located at 1683 Cudaback called CBI which is a mailbox rental service that I am assuming is for online orders to the US and Canada (both flags adorn the sign on the building). Not impressed.

Thank you - Shannon Noel

Original Magnetic Phone Cable
ORDER #CABLE18807

Your order is on the way
Your order is on the way to you. Track your shipment to see the delivery status.
View your order

or Visit our store

Items in this shipment

Original Magnetic Cable for iPhone and Android Devices × 1
iPhone / Silver

Original Magnetic Cable for iPhone and Android Devices × 1
Android / Rose Gold

Original Magnetic Cable for iPhone and Android Devices × 1
Android / Gold

If you have any questions, reply to this email or contact us at [protected]@magnetphonecable.com

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120 comments
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Carol Coates
US
Mar 26, 2019 11:16 pm EDT

2 Knitting Lamps ordered 18th January 2019, Invoice id:- #[protected].1, Transaction id:- 06Y37818CX800043Y, total cost $30.95, still not arrived. Refund requested to be paid in full for non fulfillment of contract.

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Robert bailey jr
US
May 01, 2019 10:59 am EDT

So I received my earbuds 4/25/19 and they look real nice except one of does not light up or at all, I like the product if only you could replace the gold earbud that's not functional. My name is robert Bailey jr, 951 w. Northbend rd h7 cinti Ohio 45224...[protected]

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Robert bailey jr
US
May 01, 2019 5:38 pm EDT

So I received my earbuds 4/25/19 and they look real nice except one of does not light up or at all, I like the product if only you could replace the gold earbud that's not functional. My name is robert Bailey jr, 951 w. Northbend rd h7 cinti Ohio 45224...[protected]

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bmkoon
US
May 18, 2019 10:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

4/21/2019 18:39:51 PDT I have not received any information on shipment and the phone number has been disconnected. So I can't try to get in touch with them...

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PCole
US
Jun 04, 2019 7:08 am EDT

Ordered size 12. After waiting almost 2 weeks I receive the color ordered in size 5. I was extremely disappointed and need to figure out how I can get a refund. I will not order from this company again. How do you mix a size 5 with a size 12?!

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Mjahrling
US
Jun 08, 2019 10:19 am EDT

It's a piece of junk it only works for about 2 minutes and doesn't then doesn't work at all I need my money returned to me or I'm contacting the Better Business Bureau email me at Mjahrling1127@yahoo.com

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Andrea Yoakum
US
Jun 16, 2019 3:38 am EDT

Dear Sirs,

I purchased this product on 4-15-19 for $24.95. I received it a few weeks later. When I connected the earbuds to my phone, they did not work. I misplaced your company's name until today. I would like to return them for a credit. Please advice me how I may do that.

Thank you,
Andrea Yoakum
andiyoaum68@yahoo.com
[protected]

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Joseph Helmetag
US
Jun 27, 2019 2:44 am EDT

I purchased a pair of shoes and paid for them with pay pal on June 6th.I never received the shoes and the phone numbers list are not valid. jhelmetag@yahoo.com.I contacted pay pal and they are trying to help me.What kind of business are you running that does not live up to their responsibilities? Please contact me.

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kerry shaffer
US
Jun 30, 2019 1:21 am EDT

the shower head is stuck between full shower and full power or single spray and won't go back i just bought this, i have bought 4 of them this one was broke in the first 2 showers trying to get a hold of your company or customer servive is terrible

can you send me a new one

Kerry Shaffer
4568 Hamilton ave #2
San Jose, ca 95130

[protected]

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Celia So
US
Jun 30, 2019 1:47 pm EDT

I have ordered comfort sandal thru casualcomfortsandals.com with pearlyo confirmation#1120 on May 26, 2019. I still do not receive the products. This is to be a gift for guest arriving on July 1. Will you tell me when it will arrive.

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Θανάσης Μαϊκούσης
GR
Jul 10, 2019 3:01 pm EDT

I oredered a dark gray T-Shirt with buttons, made of cotton, from www.comfyshirts.com. One month later I received a light gray synthetic t-shirt with buttons of the lowest quality possible. I have asked for a refund and I've got no answer so far

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jun MR
US
Aug 10, 2019 4:30 am EDT

on line order July 28, 2019
transaction no. EX22881PX617483C
PayPal Invoice ID [protected].1 for $37.94

Have had no message of delivery or delivery date.

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TracyKiefer
US
Sep 30, 2019 8:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Have not received, nor have I heard about, my order placed over 2 months ago. An original paint-by-numbers picture from the company Original Paint By Numbers. My PayPal has been charged $38.94.

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Murdar
AU
Oct 07, 2019 2:18 pm EDT

Hi there..
I have ordered airpod of rec colour on September 11. I havenot received the item yet.. I had made the payment through paypal.

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Debby Jackson
US
Oct 12, 2019 12:55 pm EDT

Did not receive the purse I ordered.

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Luanne Gagliano
US
Oct 14, 2019 12:22 pm EDT

I bought a solar powered fountain a few months ago and it does not work, it worked when I first received it and I thought it was great but it no longer works. Operation instructions say guaranteed for 12 months, could you please send me another or a refund.
Thank you
Luanne Gagliano
106 Sea Terrace Way
Aptos Ca 95003

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Debby Jackson
US
Oct 20, 2019 12:38 am EDT

Around July 29 I ordered a purse I never received it. Paid thru Paypal and complained thru them also. The order # 4R612804C2167323J. I would really like the purse. I have sent several request thru Paypal and still no resolution. I should have done more research on the company before I placed my order.

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R1chard D
US
Nov 11, 2019 12:38 am EST

i got my order from you invoice number [protected] it was for a Android i needed one for a I phone so how do i send it back so you can send me the one i need, Richard Deering at earthmasterrick@hotmail.com

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Greg60
US
Dec 10, 2019 12:48 pm EST

I see a charge of $65.86 for clothing and can't find where i bought anything here are Trans.#2B4421168T653544C and invoice#[protected].1 would like to know what was purchased through PayPal.

Thank You
Greg Ronto

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Pet beds
US
Dec 25, 2019 7:52 pm EST

seller info is An & Associates Co.Inc. I never received them order date 11/24/2019.

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Janice patchett
US
Dec 28, 2019 11:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Never received . Number won't work in my area. No reply from email # 9HC21139SA88771U I have tried the [protected] to be told not able to use. 65.00 with no answer really!

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Pet beds
US
Jan 01, 2020 10:23 pm EST

Invoice # c12186127925297.1 Comfy Calming High Stretch Soft dog beds in pin. Transaction ID 20058643HU0711154. I have never received them! Price was $34.93 were are they?

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Vasso
US
Jan 07, 2020 11:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased the item on 10/12/19 through PayPal, they got paid but I never reserved a trucking number for it and I don't think I will. I want either the item, (that I was hopping to get for Christmas) or a full refund.
I thought paying through PayPal was more safe to avoid scam companies but I guess it's not!

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Michael Langmead Sr
US
Jan 11, 2020 6:51 pm EST

Invoice ID c12012262883427.1
Transaction ID OXM712631A679631N
December1, 2019 3:26PM

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Alfred Williams
US
Jan 12, 2020 2:13 am EST

I ordered a pair of heating gloves on 12-23-19 and I haven't heard anything since then.Please advise me when they will arrive.

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Antoinette Morris
US
Jan 20, 2020 8:24 pm EST

I had ordered I phone ear buds two days after Christmas on December 27 th and it's the 13 th day of the new year and STILL have not received them. I know they have been payed for with my Pay Pal account because I have a receipt on my pp account.. so I'd really like to get the ear buds or my money back Thank you

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Leticia_diana
US
Jan 26, 2020 11:35 pm EST

I have purchased a few items from this Company.
Haven't received an email confirmation or tracking number.
The only assurance I have is PayPal... i will complain through them

Don't Have Tracking Number - No way to reach the company.
both of their phone numbers are out of service. I need to know when/if ill receive my orders

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Ishaq Williams
US
Jan 27, 2020 3:06 am EST

I ordered a guesture remote control car from y'all I haven't received the order yet I want to cancel the order

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Carmen5
US
Feb 01, 2020 7:05 pm EST

I ordered the skin tag and acne patch on January 4th 2020 and never received a confirmation email or tracking number this is definitely a scam! Do not nuy from this company. I want my money back! The links on pintirests are scam.
I cant believe this company is still in business.

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Joe Garcia
US
Feb 10, 2020 4:33 am EST

Hello,
My name is Joseph Garcia.
I received the wrong item. I did not get the mini polisher. Instead I received 9HR MR FIX.

PLEASE HELP,
Joseph Garcia
Joeyjade888@hotmail.com
[protected]

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James Thompson
US
Feb 11, 2020 2:04 am EST

I have not got my order jan. 23 2020 this no. I call has been disconnected [protected]

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Cliff ereira
US
Feb 19, 2020 2:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ordered on 29th jan 2020
No word about delivery no notification of order, what is going on?..
Please reply to ereirac@tiscali.co.uk at earliest please.
Invoice Id c12503132668001.1
Bed brought for my pet who has some problems settling down and sleeping, so bed needed as soon as possible.

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Franco Rivola
US
Apr 18, 2020 10:37 pm EDT

My name is Franco Rivola, from Ravenna - Italy, I placed my order on January 22th 2020, you company AN &Associates charged my paypal $ 23, 95 which you collected in full. At the time I did not receive the goods ordered.
Thieves are not only in Italy !
[censored] AN & Associates

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Jerry Brousseau
US
May 16, 2020 6:18 am EDT

I have not received this unit i bought. can you help? Order number is 4FD525923A725635N ordered on Friday January 24 @ 10:06am. Shipped to Jerry Brousseau and paid with Pay Pal. Total: $24.94 to An & Associates Co, Inc. Mini DYI belt sander not received yet.

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jana dehart
US
Jul 17, 2023 11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Junky cheaply made piece of crap! See photos below!

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Otismaggie2
Mt holly, US
Dec 25, 2023 4:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jeans purchased 11/27/2023 not Judy blue that I ordered and extremely short! Need to return. I have contacted chat line with no help! 65F40470H880592 Order number

  1. AN & Associates Contacts

  2. AN & Associates phone numbers
    +1 (905) 448-8729
    +1 (905) 448-8729
    Click up if you have successfully reached AN & Associates by calling +1 (905) 448-8729 phone number 0 0 users reported that they have successfully reached AN & Associates by calling +1 (905) 448-8729 phone number Click down if you have unsuccessfully reached AN & Associates by calling +1 (905) 448-8729 phone number 0 0 users reported that they have UNsuccessfully reached AN & Associates by calling +1 (905) 448-8729 phone number
    +1 (800) 400-0388
    +1 (800) 400-0388
    Click up if you have successfully reached AN & Associates by calling +1 (800) 400-0388 phone number 0 0 users reported that they have successfully reached AN & Associates by calling +1 (800) 400-0388 phone number Click down if you have unsuccessfully reached AN & Associates by calling +1 (800) 400-0388 phone number 0 0 users reported that they have UNsuccessfully reached AN & Associates by calling +1 (800) 400-0388 phone number
  3. AN & Associates emails
  4. AN & Associates address
    2740 Slough St., Mississauga, Ontario, L4T1G3, Canada
  5. AN & Associates social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024