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AN & Associates

AN & Associates review: item received is not the item which was ordered 120

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Author of the review
1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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I ordered 3 magnetic phone cables from an Ad on Facebook in January. The address on the page has a contact address of 3200 North America Drive, West Seneca NY, 14224 - [protected]@magnetic phone cable.com.

I received an email on Feb 9, 2017 at 12:M advising my order was on the way.

Upon receiving the package, enclosed was a generic white USB cable which can be bought at any Seven-11 store, not the magnetic cables advertised and ordered x 3. The package had a label with a return address of AN & Associates, 2740 Slough Street, Mississauga L4T 1G3.

I have sent an email to the [protected]@magnetic address requesting a full refund ($34.92 USD) and where I can return the cable to as well as a complaint to the company in Mississauga requesting the same and an offer to return the cable in person.

When I queried AN & Associates a number of BBB complaints came up so I am filing one with regards to this particular instance as well.

I googled two addresses in the US - 3200 North American Drive, West Seneca NY and 1711 Cudaback Ave, Niagara Falls NY. The first address appears to be a vacant field or lot and the latter is actually a company located at 1683 Cudaback called CBI which is a mailbox rental service that I am assuming is for online orders to the US and Canada (both flags adorn the sign on the building). Not impressed.

Thank you - Shannon Noel

Original Magnetic Phone Cable
ORDER #CABLE18807

Your order is on the way
Your order is on the way to you. Track your shipment to see the delivery status.
View your order

or Visit our store

Items in this shipment

Original Magnetic Cable for iPhone and Android Devices × 1
iPhone / Silver

Original Magnetic Cable for iPhone and Android Devices × 1
Android / Rose Gold

Original Magnetic Cable for iPhone and Android Devices × 1
Android / Gold

If you have any questions, reply to this email or contact us at [protected]@magnetphonecable.com

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120 comments
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Julie Moore 0701
US
Aug 24, 2018 10:45 am EDT

I ordered the kids gps watch from an add off of Facebook. The watch I received was broken. I have no way of contacting them or returning the item. I have sent messages on their website and still no response.
jmoore0701@aol.com

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Gone to the Dogs
US
Aug 26, 2018 5:17 pm EDT

I ordered the solar powered foundation pump earlier this year and just got around to opening box and putting together. There is no piece B1 to install and the center piece does not fit snuggly enough to operate properly without B1. How can I get the "B1" part? Any suggestions on how to proceed? Thank you very much!

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tommy newlin
US
Aug 29, 2018 3:47 am EDT

did not receive complete No phone attach

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Teri Shideler
US
Sep 01, 2018 12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received my double EarPods that I ordered however I only received ONE EarPod and not TWO. Please send me what I ordered or REFUND my credit card.

Ivar and Theresa Shideler
64 Overlook Drive
Farmingville, NY 11738

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Simonce
NZ
Sep 11, 2018 3:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish I had checked reviews before ordering a product from them. SCAMMERS!

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Marlfields
US
Sep 13, 2018 4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Another better pic of original ship label.

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Marlfields
US
Sep 17, 2018 12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please a return shipping label or alternative information necessary to return arm rest for refund. Thanks much. Marlene Fields-Kingman, 13682 Paradise Villas Grove, Colorado Springs, CO. [protected]

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sue connors
US
Sep 18, 2018 8:28 am EDT

The car does not work. It cost $30.00
I want my money back. It doesn't do a thing.
The advertising was misleading. Where and how do I get help?
SusanConnors

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Mkes
US
Oct 15, 2018 9:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The flash drive does not work. I have no receipt to return it. All I have is the package that it came in. I'm afraid to send it back to the address that is on the package. I'm afraid I won't get my refund back. Doesn't look like this is a legitimate company. I never order things on line but I thought I would try. Never again! Learned my lesson.

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Jill Brubaker
US
Oct 15, 2018 2:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Where and how do I return the umbrella for a refund? 1x smart umbrella- purple
for: JILL BRUBAKER
14410 SANDALIN DR
CYPRESS TEAS [protected]
[protected]
received from: AN & Associates
3200 North America Dr
West Seneca NY 14224
This is all the information I have. Please reply as soon as possible.

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Marlfields
US
Oct 16, 2018 5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Will not work to mount where I need to use it.
Want info necessary to return item. Please send shipping label to return the item.

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Michel Vincent
US
Oct 27, 2018 3:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Am looking for my order place in beginning of may. Tracking number # RF453720756SG.
I would like to know where are they or qive me a refund.

Michel Vincent

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Rosalind Kenfield Compton
US
Oct 30, 2018 2:29 pm EDT

same here that's why I am on here looking to see what I can do with these USB's that don't fit. Looks like I own them! :(

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Felipa Save
US
Nov 07, 2018 1:48 pm EST

I googled the name on the package and it took me to you. There is no number on my the day you charge my account.

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Felipa Save
US
Nov 14, 2018 4:12 am EST

Received my product on Monday 5th. The right earbud does not stay on. Can you please replace them, thank you. You posted transaction on my card ending#1540, October 22, 2018. I will appreciate for some one to give me a call. My number is #[protected], thank you for your time Felipa Save.

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John Knoll
US
Nov 20, 2018 4:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a 32 gb flash drive to download photos from my android phone. When it arrived with no invoice and no paperwork, I find that the connection to the phone is not a standard phone USB size and it will not fit my phone - rendering this expensive flash drive useless.
How can I contact the company and/or return this useless product?
John Knoll

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Dennis Carter
US
Dec 12, 2018 5:37 am EST

Order# 159664. Heated Gloves advertised on Facebook. Ordered 11/6/18. Stated item would ship between 14 and 21 days. Has now been 28. I have sent 3 emails inquiring as to the status. Not 1 single response.

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ANA12470
US
Dec 12, 2018 8:43 pm EST

I order 3 hoodies and paid with paypal on october 18 after payment i received no confirmation email no one ever answers the phone.

I launched an inquiry with paypal and are waiting on a resolution. There are several complaints against this company this company is a scam

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Cindy Calton
US
Dec 24, 2018 11:58 pm EST

FB ad got me too. Ordered two of those new umbrellas that are supposed to be easier to get into a car or front door with. As soon as I opened one a piece popped off that wouldn’t go back on and one of them wasn’t the design I picked out. Don’t bother calling the 905 number under customer care. It says, “number not assigned” whatever that means. Christmas Eve wrapping presents and no present for someone now. Lesson learned I guess.

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Bradley Bishop
US
Jan 05, 2019 9:05 am EST

I ordered two sers of lights for a total of 4 lights from this company and they only sent me two indivdual solar lights in one packagefrom an

did not receive full order in mail odered two sets of two solar lights only received one set paided 65.95.My argon lights.

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Vongnaleth Bouapha
US
Jan 05, 2019 11:25 am EST

The advertising said 4 solar motion lights. Only 1 came in the box?

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Peggy Kempker
US
Jan 05, 2019 12:49 pm EST

I am returning my order this is not as I thought it was advertised. Would appreciate a refund thank you so much peggy kempker shipping date was nov 15 2018.
Tracking number is GM2851173229025427. Can you possibly send a shipping label if not will use address on bag. Thank you but not happy with order. Email is kempkerpeggy@yahoo.com

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Chucky 125
US
Jan 05, 2019 2:44 pm EST

Received the water Jet was broken when it got here. No way to contact anyone no phone# or way to reach anyone Charles. Potter. 5374. Peacock Drive. Holiday Florida 34690

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TracyO
US
Jan 05, 2019 4:51 pm EST

I am still waiting for my orders that I have already paid for well over a month ago. I didn't receive and shipping or tracking information on my order at at. Please let me know when my products will arrive. They were meant to be Christmas presents and that is only a couple days from now. Please help!

Sincerely,

Tracy Otter

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Judy Dallavalle
US
Jan 22, 2019 8:27 am EST

I ordered a flash drive for my IPhone and they sent me a Android Flash - 32 GB Gold which will not work on my IPhone

I never received an invoice or bill from them.
Tried calling no one ever picked up the phone. I do not know what else to say That this is a scam

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Angie117
US
Jan 22, 2019 10:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a charger for my android phone weeks ago. It finally came & it doesn't work. It won't even fit into the phone. There wasn't any invoice or paperwork in the package either. I'm going to dispute this with my charge card company. This company's products are beyond inferior!

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Pete Hoff
US
Jan 26, 2019 9:45 am EST

im still waiting for my car camera its been weeks and i dont hear nothing were is it when am i going to recieve it please give me some ansewers

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Jimmy Beall Sr.
US
Jan 31, 2019 1:53 pm EST

I even had help from friends to try & make it work without changing my whole system...

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Jimmy Beall Sr.
US
Jan 31, 2019 1:56 pm EST

I Need to send it back for a refund to my Pay Pal Account ...

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Jimmy Beall Sr.
US
Jan 31, 2019 2:00 pm EST

I Have nothing else to say !

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Peachy2420
US
Feb 11, 2019 10:48 am EST

Does not work. Major part missing. I received only the cord no base to plug it in. I want a refund.

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Jimmy Beall Sr.
US
Feb 11, 2019 2:43 pm EST

Order # 22927 Dated: 12/30/18...I have tried repeatedly since then to make it work
on my system...It Does Not work on my system. Would like to return it for a refund,

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Esther Swank
US
Feb 11, 2019 5:55 pm EST

Unisex compression socks size S/M ordered L/XL... You have my contact info please rectify the situation... You can have the smaller sizes back.. please contact me to fix this these are too expensive at medical places and I really need them as soon as I can get them! ...
...
Sincerely,
Esther Swank

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rfitz317
US
Feb 11, 2019 11:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am trying to return a pair of electric heated gloves that were shipped from your West Seneca NY facility. I purchased through Free Ship Deals. No response from my emails sent. Could you please help me?
Russell Fitzsimons
Smithfield RI
[protected]
Thank you.

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Pete Hoff
US
Feb 12, 2019 4:46 am EST

i have not recieved a traking number or any thing where is a when am i going to recieve it iv ordered it 2 weeks ago this is the second time i haved had this problem why do thy pull thi crap i dont under stand it im just going to have to quit ordering over the internet i just dont trust it any more

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William Mace
US
Mar 13, 2019 1:42 pm EDT

I mistakenly ordered 2 sets and i meant to order only one. I wish to return the second pair and request a refund. I was out of state when the first pair arrived and did not relialise that i had ordered two sets by mistake.

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Gary Schulze
US
Mar 13, 2019 6:07 pm EDT

I purchased the above Genius Voice Recorer for $ 86.94 on February 14. I found out about it from an advertisement on Facebook. The # is [protected].1
There was also an ID listed - 1JP291079238505D

I never received a receipt email for the purchase and to date the Recorder never arrived.

Please let me know what is happening.

Gary Schulze

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Gloria Gribble
US
Mar 18, 2019 8:22 pm EDT

Weeks and weeks ago I ordered a 1Oft. Power cord in Black, today the power cord finally arrived but instead of black it was a very bright green, not what I ordered. I am very disappointed and would hope that you will send the black power cord I originally ordered and not have it takes so many weeks to arrive.

Thank you for your immediate attention to this matter.

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raymo81
Dromore, GB
Mar 23, 2019 10:07 am EDT

order no 55g609316A492601P cost $48.95 + return postage £13.35 their web site would not accept details of postage and still awaiting reimbursement after 3 months.
tried to resolve through PAYPAL without luck tried to resolve via e mail no luck.

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Wesley Simmers Sr
US
Mar 24, 2019 6:55 am EDT

I need it to work with Windows 10.Vista and the others are obsolete.And it won't work with my phone.Would like software that is compatible or to return it for refund.

  1. AN & Associates Contacts

  2. AN & Associates phone numbers
    +1 (905) 448-8729
    +1 (905) 448-8729
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    +1 (800) 400-0388
    +1 (800) 400-0388
    Click up if you have successfully reached AN & Associates by calling +1 (800) 400-0388 phone number 0 0 users reported that they have successfully reached AN & Associates by calling +1 (800) 400-0388 phone number Click down if you have unsuccessfully reached AN & Associates by calling +1 (800) 400-0388 phone number 0 0 users reported that they have UNsuccessfully reached AN & Associates by calling +1 (800) 400-0388 phone number
  3. AN & Associates emails
  4. AN & Associates address
    2740 Slough St., Mississauga, Ontario, L4T1G3, Canada
  5. AN & Associates social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024