America's Best Contacts & Eyeglasses
reviews and complaints

So, me and my daughter had an appointment at America's Best today and let me tell you, it was not a good experience. The manager, Diane or Diana, I can't remember, was just plain rude and disrespectful. I've lived in Arizona for 44 years and I'm a proud citizen of the United States, but I've never felt so ashamed of someone's behavior. She talked to us in a way that was just plain disrespectful and then laughed as we left to go somewhere else for glasses. She even talked about us as my daughter went back in to get the number for corporate. We were the only Hispanics in the store and it was clear that she treated us differently than everyone else. It was just disgusting and disrespectful. I've never felt racial profiling and discrimination until today and I still can't believe it happened. I've worked in customer service for over 20 years and I've never treated anyone this way because of their race, skin color, or circumstances. This woman has hatred in her heart and she deserves to be fired for the way she treated us. I wasn't even looking for a discount or coupon, I was paying 100% out of pocket. But this woman is just a horrible person and I'm going to contact the Better Business Bureau and her direct supervisor to make sure no one else has to go through this. She's in the wrong line of work and I hope she gets a taste of her own medicine someday. I'm just so angry about the treatment we received. I'm never going back to that store again. Never.

I gotta say, I had a mixed experience at America's Best. On one hand, there were some real gems working there who went above and beyond for customer service. Shoutout to Travis and Holly, who were an absolute pleasure to work with. On the other hand, I had a pretty rough time with one of the optometrists, Mark Meyer. It's a factory-style experience, so you don't get to choose who you see, and unfortunately, I got stuck with him.

Now, I'm not one to complain, but this guy was really dismissive and unfriendly. I had some questions about my eye exam, and he seemed like he couldn't be bothered to answer them. It was clear he just wanted to get me in and out as quickly as possible. I left feeling pretty upset, and I don't think I'll be going back unless they get a new optometrist or send this guy to some kind of customer service training.

That being said, if you do end up going to America's Best in Lynnwood, I highly recommend seeing Travis for your eyeglass fitting. He was super friendly and really seemed to care about his customers. Holly was great too - she checked me in on the eye chart before I saw the optometrist.

Overall, I think the glasses I got were a good value for the price. The contacts were a bit confusing, but unfortunately, Dr. Meyer prevented me from getting the information I needed to make an informed decision. If he wasn't there, I think my visit would have been a lot better. It's a shame, because I really don't like writing negative reviews, but this guy made my entire experience uncomfortable.

I went to America's Best on June 20th, and boy was it an experience! I visited the Midtown location on 56th Capitol Drive in Milwaukee, hoping to find some stylish glasses that fit my prescription. I walked in with high hopes, but was met with a rude and disrespectful woman named Brittany. She told me that my prescription was too strong for their glasses, but I didn't believe her. The next day, I decided to give America's Best another chance and went to a different location. This time, I was greeted by a lovely woman named Andrea who took great care of me. I shared my experience with her and she gave me a business card to call and complain.

Before I could call, I decided to give the first location another chance and called them up. To my dismay, Brittany answered the phone and her attitude had not changed. She still insisted that I couldn't get glasses with my prescription. Frustrated, I decided to purchase glasses from Andrea instead. I paid $288.00 in cash and went home feeling relieved.

However, my relief was short-lived. When I contacted America's Best customer service to voice my concerns, I was met with yet another rude woman. I couldn't understand why consumers weren't treated better. I decided to take matters into my own hands and contacted the Better Business Bureau (B. B. B.). I filled out a complaint online and received a call in regards to my complaint. Unfortunately, the person who called me was also rude and disheartening.

On June 22nd, I decided to go back to America's Best to get my money back and go elsewhere. Unfortunately, there wasn't enough cash in the store to reimburse me. I had to wait until the next day, June 23rd. When I called the store where I purchased my glasses, I was told to call back in the afternoon to see if they would have enough cash to reimburse me. I'm still waiting to see how this turns out.

Overall, my experience with America's Best was disappointing. While Andrea was great, Brittany and the customer service representatives I spoke to were rude and unhelpful. I hope that America's Best can improve their customer service in the future.

I had a not-so-great experience at America's Best. The receptionist was not very friendly and there was no sign on the door about the mask policy. I had to go out and buy one before they would let me in. When I came back to pick up my glasses, no one called me to let me know they were ready. I had to call myself and the receptionist was not happy about it. She said they would call me when they were ready, but they never did. When I finally called again, she told me they had been ready for a week. I was frustrated because I had been waiting for four weeks and no one had bothered to let me know they were ready.

When I went to pick up my glasses, I was not happy with the way I was treated. The receptionist acted like I had the plague and made me feel very uncomfortable. She gave me my glasses in a bag and told me to leave. I understand the need for safety protocols, but I think they could have been handled better.

One thing that bothered me was that the mask guidelines were not clear on their website. I had to search for them and even then, I wasn't sure if I had the right kind of mask. I saw other people in the waiting room with homemade masks, so I don't think it was a big deal.

Overall, I think America's Best needs to work on their customer service and communication. They should have signs on the door about their mask policy and they should call customers when their glasses are ready. They should also provide masks for customers who don't have one. I hope they take this feedback seriously and make some changes.

I will be returning again, this time for a complete refund. Two pairs over $750 plus I am forfeiting my company insurance portion. Been buying from America's Best for 25 plus years. Quality has gone way down. NEVER AGAIN. LESSON LEARNED. Even my Dr's. Office stated, "you get what you pay for."

Wasted time out of my busy work day going back and forth to my Dr's office not to mention the additional $40 my doctor charged to check the Rx. Rx was correct, glasses made wrong. After second time made, the frames are bent up. I checked the stock number and the glasses changed shape.

My wife & i had an appointments with your store in martin plaza in (Essex/

Middle River ) In march of this year March 15th ( 2023 ). When we gotwe were told that the doctor was not in as of yet & they did not know how long the wait would be. (4 people ahead of us so 2 to 21/2 hour wait.They asked if we wanted to wait. I said no. as 2 -21/2 hours wait is not acceptable. I then ask the simple question of why did you not call the people to let them know? That would be the logical thing to do. She gave me no answer. We made another appointment for 4/5/23 11;45 am. We got their filled-out paperwork & were sent to the back. Once there we sat for a total of1/2 an hour before i saw the pre-exam lady I went into the pre exam room and asked why they were behind? Again i am sorry. Sorry does not help. It's not like we don't have other things to do.. She said again the magic # 4 people were ahead of us. \ & the wait was once again more than 2 hour's. Once again we said no & we will not wait +2 hours.. This place needs all new people working in the store & maybe the others are the same way? I don't know. All i know is we will not be back again. The least these people could do is call the customer & let them know the wait time. That way you could at least call & see if your time was coming up or they could call &give you 1/2 to hour notice to come in.Thank you. I might try 1 more time, I am not sure though as your service needs alot of help.

I had an appointment at the Americas Best Store in St. Joseph, Mo on Feb. 15th at 10:00. I got to the store at 9:45 and was told that the doctor had called in sick. No big deal except that I have to drive 45 miles to get there. They told me that they tried to call but I might have given them a wrong phone number. I thought that was strange since they had sent me text messages reminding me of the appointment just the day before. Didn't want to get into a pissing argument since no one wins at that. They said they could reschedule the appointment but it would have been in March. I told them to forget it I would find somewhere else to go since people are not appreciated by your employees. Or is this your company policy?

My company gave me the option of using your company for my new glasses. I came in with a previous prescription and my previous glasses (an appointment). I had an eye exam which I asked for a pd measurement also. That did not occur.

2 hours later and no service from a representative to pick out frames. I indicated I have petite glasses and s very small bridge so no heavy frames.

46/17/135 previous frames. As indicated, I showed my current glasses and frame. (see photo)

I chose frames and indicated they were too big. No problem.. We will get them to fit with your lens. All will be ok!

I picked them up and way to big and heavy. Fell off my face. Now they started to bend the frames to fit my face., they are still crooked.

I have never had frames being bent to fit. Incorrect. Also, in photos you will see how crooked they are. So heavy on bridge and makes back of my ear red, from the bending. (see photo)

Terrible not professional staff in glasses, fitting and customer service.

This place is awful! I went to the American Best at 9156 Mentor ave in Mentor, ohio.I bought the glasses that are 69.95. was told I get the other one free.Had my husband pick them up due to I had back issues. I asked him where was the other pair? Called them and was told after they looked at my order it may come on the truck that day. Will that was a week ago havent heard a word. Call back today and after waiting a hour on the phone was told I only get one pair! I was told If you have insurance you have to pay for both pairs! A real rip off! Will never go back! Telling all my family and friends!

I visited the Summer Ave store in Memphis, TN today. After calling the phone number first 7 times and each time was no answer. For 2 weeks I have tried to get my eyeglasses replaced, I dropped them and accidentally stepped on them scratching them up bad and bending them. I went into store and was told that tech was not in today and there wasn't anyone that could help me. On 10/13/2022 I was told the same thing when they finally answered the phone.

I have a warranty, so why is it so hard to get my glasses replaced.

I visited the Smyrna Georgia office on July 22nd . My appointment was at 11:4. My Medicare Uber driver went to the wrong address. I called and spoke to Carol and explained I was running a few minutes late and told her why. She said in a very ugly tone well I might be to be seen today but they would have to work me in. Now I have epilepsy and I had just spent 45 minutes in an Uber that went to the wrong place and she was acting like it was my fault and she could care less. I went into the office and said I had called and told them I was late it wa by the way 11:41 and someone had been very rude she snapped at me I wasn’t rude if you’re late you have to wait. I got her name. That upset me so much I was crying. I said to the eye doctor sitting there if I have a seizure there is medicine in my pocketbook to bring me out. He said oh don’t do that we will take you. After my exam I spoke to Kim I picked out the cheapest frame and asked for single vision now I have a $400 allowance from eyemed and was told I couldn’t use all that I still had to pay $69 I left that store I called eye-med and they said that was completely I should t have had to pay anything . I have read many reviews since then most of them about Carol being Rude. This store gives America’s Best a bad name.

Sent from my iPhone

This place is horrible, they lie and file fraud claims. They said they fitted me for contacts on my insurance and they did not. I paid for a test, and was never given the results or asked for a follow up visit. They told my eye insurance that this was given to me when it was not.

I had scheduled an appointment online for my elderly parents. My father has dementia, so appointments are an orchestrated event. When we arrived, the manager told me we did not have an appointment. I not only showed her my confirmatory text message, but I also showed her the email verifying location, date and time. She told me that there are glitches in the system, and it may have cancelled the appointment. I informed her that the medical information had been completed for the appointment online and where did that information go too, and she responded she didn't know. I expressed to her how concerning that is since it has PHI and can be a violation of HIPAA if his information is not kept confidential. She asked if I wanted to reschedule him, in which I responded not with this company. I quickly turned around and made an appointment with Eyemart.

As a employee I'm disgusted in how they encourage bullying to a dr by techs amd other employees as well as management, they got rid of a dr because the management sided with a tech. The tech has no business giving out advice surgery advice to patients telling them they are good candidates for certain procedures and when the dr says something the dr gets in trouble! The store is not run well the dr should not have to come to work feeling like she has a target on her back from management and employees and how and what's going to after her that day as she is the one who went to medical school and if she screws up it her license. The tech is the sea right hand as it says in the book! The tech is suppose to help the dr not make things worse to where the dr cannot do her job ! The tech is responsible for taking the drs garbage out making sure the dr is stocked in her things and ready for the day not have to do her own stuff that's not what it says in the book. Shame on you americas best! and to the dr boss for not having the drs back! Maybe management needs to be looked into

BUYER BEWARE.
This company uses "bait and switch" tactics when a customer is using any eye-care insurance with this company.

See the following details involving my experience with "America's Best Contacts & Eyeglasses".

1- I brought in my own prescription and DID NOT NEED an eye exam.
2- I selected a frame style for bifocal lenses advertised as $99.95 for 2 pair.
3- I used my eye-care insurance with Blue Cross/Blue Shield to make the purchase.
4- My share was only $10 after insurance.
5- I returned to pickup my glasses and was given only 1 pair instead of the
2 pairs that were advertised.
6- I was told that the 2-for-1 deal was not available for customers using
eye-care insurance.
7- I protested - to no avail - that
(a) the advertised price was a 2-for-1 deal AND that
(b) there was nothing posted in the store to indicate that the 2-for-1 deal
did not apply if eye-care insurance was used to make the purchase AND
(c) I was never advised of this store policy at any time while being fitted with the frames or at the time I was paying my share, which was only $10 AND
(d) the receipt did not indicate that I was only getting 1 pair of glasses instead of the 2 pairs that were advertised for $99.95.
8- The store did offer to sell me a 2nd pair for 40% OFF, but I declined since
the advertised price was for 2 pairs (with a free eye exam that I did not use).

I'm very disappointed with my experience
AND do intend to share my story with anyone needing to buy eyeglasses,
as well as, with Blue Cross/Blue Shield AND any government agency that deals with fraudulent business practices.

It is not about the money out-of-my-pocket since it was only $10.
My issue is with the deceptive business practice of offering a deal which they would not honor: "2 pairs of glasses for the cost of 1 pair" - especially since their company policy regarding the use of insurance was not prominently posted anywhere in the store and was not relayed to me either verbally of in writing.

I ordered 3 pair of glasses
One for me
And the other two
For my sons In los Vegas
I gave all info when I ordered and was assured that they would be shipped out
Two weeks later glasses come and my sons glasses weren't shipped out so I gave info again
Two later I call for a tracking number
My sons. Glasses still hadn't been sent out
Was told they would be overnighted
Only to find out they only shipped one pair
I've been waiting on the phone for over and hour
Just be told they find my sons glasses
This totally unacceptable

I ordered my glasses on the website for 215 dollars. It took me forever to save that up. I was informed that they were delivered and handed to an individual. But I haven't been given a package of any kind yet. Clearly they delivered them to the wrong address. I need glasses. What the hell am I supposed to do? Do I get a refund at all? Photo of receipt is provided as well.