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American Signature Furniture / Value City Furniture (VCF) Logo

American Signature Furniture / Value City Furniture (VCF) Customer Care Service

American Signature, Inc.

4300 E 5th Ave
Columbus
Ohio
United States - 43219

Customer Support Phone Numbers

Phone:
+1 813 769 0700(American Signature Furniture) 0 0
+1 813 315 1120 0 0
+1 614 221 9200 0 0
+1 614 449 6107 0 0
+1 636 397 9002(Value City Furniture) 0 0
+1 888 751 8552 0 0
+1 614 276 5157 0 0
+1 260 482 9641 0 0
Fax:
+1 813 769 0705 0 0
 
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American Signature Furniture / Value City Furniture (VCF) Complaints & Reviews

Value City Furniture (VCF) - Maryland, New Carrollton / Warehouse switching newly purchased items for returned and damaged merchandise.

Di
disgruntled disception on Aug 16, 2016
On Monday, August 15, 2016 we went to the VCF in New Carrollton MD to purchase a recliner. I have mobility and balance issues which make me very sensitive to height and spacial points. After sitting in all their recliners, I decided one that turned out to be discontinued. We were offered...

American Signature Furniture - Georgia, Atlanta / Bonded Leather Sectional Sofa

Na
Nana51 on Jul 6, 2016
I purchased a bonded leather sofa in August 2014. It started pealing and bubbling in March 2016. Started tearing 2016. Contacted my warranty company and filed a claim was denied on the first cushion. Second cushion started peeling and tearing in April, filed a claim again denied. Arm...

Value City Furniture - North Carolina, Charlotte / Living Room set

Eu
Eugenia Miller on Apr 15, 2016
I purchased my first home Feb 2015. I decided to go to Value City Furniture to furnish this new home. Boy was I in for a world of trouble. The first set I purchased was a choc brown sectional. I loved it but the problem was it started breaking within 3 months of me having it. Mind you no...

Value City Furniture - Pennsylvania, West Mifflin / American Signature leather sofa and 2 matching love seats

De
Deborah Bujdos on Dec 29, 2015
I purchased 2 white leather theatre loveseats and a matching reclining sofa in fall of 2012 from Value City Store in West Mifflin PA after the first year the leather started showing signs of peeling and cracking it got worse and now there are spots on the arms and all over the seats where...

Value City Furniture / They refused to replace the protector and I had a stain

Re
Reviewer20133 on Dec 25, 2015
I purchased fabric protector for a sofa from Value City Furniture. I got the stain and of course I emailed the company, but the seller said to fill the form on their website, which they would check and call me back. The form was filled and within 2 weeks I heard nothing. When I emailed...

American Signature Furniture - Pennsylvania, Plymouth Meeting / Simmons Beautyrest Mattress

Mr
Mrs_Williams on Nov 15, 2015
Like most middle-class people, my husband and I work very hard to maintain a living. We're not rich by any means so, we can't afford high-end purchases just for the sake of splurging but when it comes to quality, we make the sacrifice. That's exactly what we thought we were getting when we...

Value City Furniture - Maryland, Catonsville / Sectional sofa

Ya
yaku1 on Oct 1, 2015
First name william last name washington address 120 violet hill white way city baltimore state md zip code 21201 best telephone number to use during the day 443-415-7713 e-mail address yaku1@verizon.Net business name value city furniture business address 5840 baltimore national pike...

Value City Furniture / Very BAd Customer Service. sales person James Lied about delivery date.

To
Tondra Watkins on Aug 13, 2015
on August 3, 2015 my family and I went into Value City Furniture to Purchase a Bedroom Set For my son. there were only 3 people working store was very bust. waited about 1hr-just for someone to help. finally a salesperson by the name of James help us out. to make a long story short we...

Value City Furniture - Illinois, La Grange / Quality of furniture & warranty was voided because of personal damage (cigarette burn)

Jo
Joe Curtis on Jul 24, 2015
1 yr warranty on furniture, table & mirror. Purchaced in December. Reported problems last month (june) vaule city associate confirmed problems that i addressed & store told me they voided the warranty because of cigarette burn. I told them i dont want a new set of furniture. Just repaired...

Value City Furniture - Ohio, Columbus / Warranty interpretation

Wy
Wytoshi on Nov 26, 2014
When moving our recliner accross the floor the fabric was torn, unfortunately at the seam. We've had the chair for 25 months and accept the fact that it's out of manufacture warranty, but we did purchase the fabric warranty (7years for $64.99). When we called the warranty service...

Value City Furniture / Misleading Warranty

Ja
janjen on Nov 21, 2014
I bought a poster bed from Value City over 2 years ago, and I purchased the extended warranty. A few weeks ago my bed broke, so we called Value City and a repairman came out a week later to look at it. He said that he couldn't fix my bed and had to order parts, and that I would be...

Value City Furniture - Minnesota, Virginia / bad service and bad quality

Ca
Cathy.dby on Nov 9, 2014
I bought recliner-sofa from Value city furniture. The recliner sofa didn't work right. I called for repairing. With couples of comversation, on oct 7th, I was told that someone will contact me in 2 days. There is no one. I called again Oct 30 for repairing, I was told will be contact in 2 days. Today is Nov 9th, Still, I am waiting ...

Value City Furniture / Warranty Scam

Cw
C. Walter on Nov 7, 2014
I am very displeased, disgusted and disappointed in the fact that I was sold a warranty plan that, according to you, does not cover the product that I purchased, because the product is not top grain leather. That would have been nice to know at the time of purchase, since leather is bound...

American Signature Furniture / Dual Reclining Sofa

Ma
Mary Katynski on Mar 14, 2014
Purchased American Furniture dual reclining Sofa in Florida 3 years ago. I live in Florida 6 months so sofa was actually used for 1 1/2 years. The saleswoman said the fabric was blended leather when fact it was bonded leather The bonded leather is now peeling off. I called the store and...

American Signature Furniture / Poor quality and no service

Jo
Joseph Bell on Feb 20, 2014
I purchased furniture July 19, 2010 from American Signature Furniture in Morrow, Georgia. The dinning room table required servicing upon delivery. since then I have made numerous requests for service. The stain, pigment, coloring, whatever you want to call is so weak that your fingernail...

Value City Furniture - Ohio, Centerville / Over 2 months without furniture

Jo
Joya Smith on Apr 18, 2013
My Husband and I have a new house, and was looking to furnish the ENTIRE house. We budgeted each room of furniture. We went to Value City, Centerville on Valentines day and bought a Bally Bedroom set, and a 5 piece dinette. We were supposed to get everything on March the 8th. Every week...

American Signature Furniture - Florida, Pinellas Park / Terrible Merchandise

Am
Amanda Bonilla on Mar 14, 2013
I initially purchased a Mattress, Futon and what appeared to be an amazing Living room Set. When delivered my living room set was dirty, I had to call the fabric insurance to come out an clean it. In a matter of 3 months my living room set had looked as if it was 5 years old. The ottoman...

American Signature - Florida, Tampa / disaster

As
AshleyPerdue on Feb 20, 2013
My husband and I ordered a couch and a chase on Monday 2/11/13 to be picked up on Sunday 2/17/13 I get a phone call on Saturday night 2/16/13 at 8:00pm telling me the couch will not be in until wednesday but I can come pick up the chair. After much frustration they agreed to deliver the...

Value City Furniture - North Carolina, Charlotte / Wrong furniture order

Pr
Priscill Meade on Dec 8, 2012
I want on Monday Dec. 3, 2012 i order a bed and paid cash for it they said it will be in on Thursday. I said OK but couldn't pick it up until Saturday because i couldn't get anyone to pick it up until then. The store would deliver but they wanted to charge 141.00, who has that...

Value City Furniture - Illinois, Gurnee / Lemon Couch

Ni
nimmi03 on Dec 5, 2012
My family purchased our very first couch together at VCF in Gurnee. The sales person was great.A few months later, we noticed that the couch cushions had gone bad, which was odd because we did not sit on the couch that often. We were basically sitting on wood. Because we purchased a 7 year...

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