Altitude-Sports
reviews and complaints

This company happily charged me $8.00 for next day shipping, then decided it would be acceptable to ship my order via regular shipping. The incredibly rude customer service agent then lied to my face telling me the tracking number had simply not updated yet, and that i would receive my order on time. The now updated tracking number shows that, as expected, the order was not even shipped until the expected delivery date. The tracking number now shows the order will arrive in THREE DAYS. That's not a next day delivery service. That's false advertising. They have just pocketed the $8.00 shipping fee. I ordered something that was supposed to be for a gift, and now it will not arrive on time. This company has completely wasted my time and money. I will never be placing another order with Alititude sports, or their subsidary The Last Hunt. Totally unacceptable.

I won't be ordering from Altitude Sports again. I have issues with sore feet and read about the Altra shoe brand on Reddit so thought I'd give it a shot thinking I could return the shoes if i didn't like them. Found their Olympus womens shoes on Altitude Sports, a bit steep of a price around $200, but thought they'd be worth it if they made my feet feel better. The fit was fine, but they are honestly pretty ugly and look like clown shoes. I wasn't a fan, so I decided to return them. After paying a return shipping cost of $12 and waiting two weeks for my refund, I got an email saying the return was non compliant because there was some dog hair on the shoes. I took these shoes out of the box to try them on and put them right back. The pictures they sent back showed a bit of dog hair, but this wasn't damage to the shoes. What if I had tried these on in store and happened to have dog hair on my pants that got on the shoes? It's not like they'd make me buy them. They then said I would not get a refund and would have to pay an additional $16 in shipping to get the shoes back. So now I've paid shipping on these shoes two additional times. Don't order from this place unless you're really sure you'll keep the gear. Not worth losing all that money in this economy.

Altitude Sports sent my package to the wrong address, in the wrong town, in a place where I have never lived. They refused to take responsibility for this. Jennifer in customer service was incredibly unhelpful. They are now going to make me wait for probably a month or two while the package is returned to them, and then they may or may not issue a refund. Who knows. I don't think I've ever experienced worse customer service.

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I have been shopping at Altitude-Sports (altitude-sports.com) for years, and unfortunately, I have noticed a significant decline in their customer service recently. I encountered a situation where my package went missing, and the process to resolve the issue and get my money back took an unbearable two months. During this time, I had to make numerous phone calls and emails to the customer service department and received multiple promises of resolution, which sadly did not come to fruition.

What was even more frustrating was the fact that the staff I interacted with were extremely rude and unhelpful. Consequently, I was unable to escalate the issue to a supervisor, despite my numerous attempts. It appeared as though the higher management was well buffered by their employees, which left me feeling disappointed with Altitude Sports.

It is particularly disheartening as Altitude Sports was once a great online store that I could rely on for exceptional customer service. However, this experience means that, currently, they are one of the worst online stores that I have ever shopped at.

Overall, while I hope that this was an isolated incident, I would advise anyone who might be considering shopping at Altitude-Sports to err on the side of caution, given the current state of their customer service.

Last Christmas, I had a rather unfortunate experience with Altitude-Sports, which has left me feeling rather bitter about their services. I had purchased a jacket from them in September as a gift, and unfortunately, it turned out to be the wrong size. Now, ordinarily this would be an easy issue to resolve, except this was during the holiday season, and the company's policy was that they do not accept returns for any items purchased earlier than mid-November, which meant that I could not return the jacket.

I was hopeful that I could appeal to their customer service support, and I quickly got in touch with them asking if there was any way to negotiate this policy. However, their response was incredibly disappointing, as they didn't even attempt to make anything possible for me. Essentially, I was left stuck with an expensive Patagonia jacket that was of no use to me in the size that I had mistakenly ordered. It was a terrible experience overall, and it's one that I'm not quick to forget.

Needless to say, this experience has left me feeling disillusioned about using Altitude-Sports again in the future. I understand that sometimes policies need to be in place to ensure things run smoothly, but it was disappointing that they weren't willing to make an exception for me in this one instance, especially considering the unique circumstances of the holiday season. As a result, I'm now left in a lurch - I have a jacket that doesn't fit and unable to return it to the company for a different size. I will now have to try and sell the jacket on the side, which is a massive inconvenience, and then purchase a new one elsewhere - a process that will take up more of my time.

Overall, I would caution anyone who is planning on shopping with Altitude-Sports to consider this experience before making their purchase. While they may have some great products on offer, the lack of customer support and the company's strict return policy leaves little room for error. I believe it's important to consider all aspects of the company's policies before purchasing, as you don't want to end up in a similar situation to mine.

I cannot speak highly enough of Altitude Sports and their exceptional customer service. From my first purchase to my most recent, I have been thoroughly impressed with their willingness to go above and beyond to ensure that their customers are completely satisfied with their shopping experience.

On one occasion, I ordered a pair of boots in what I thought was the correct size, but when they arrived, they were too small. I returned them and ordered the next size up, but once again, they were too snug. I decided to request a refund, which was processed quickly and with no issues, including covering the shipping fees.

However, when I checked my bank account, the refund had yet to be processed. This could have been a frustrating experience, but I was able to reach out to Altitude Sports' customer service team and they were quick to rectify the situation. I received a response within minutes of reaching out, and the issue was resolved and my refund processed promptly.

I highly recommend Altitude Sports to anyone looking for high-quality outdoor gear. While they do not manufacture shoes, their selection of footwear is extensive and top-notch. That said, I do have to agree with the reviewer that something needs to be done about the standard shoe sizing in Canada.

Overall, Altitude Sports is a standout in terms of customer service, and their commitment to providing an exceptional shopping experience has kept me coming back time and time again. I have every confidence that any issue I encounter will be handled promptly and professionally, and I look forward to continuing to shop with them in the future.

Altitude-Sports is an online store that sells a variety of outdoor gear, clothing, and accessories. Recently, a customer had an unfortunate experience with the company after purchasing Oakley antifog spray, only to receive a generic version with all-French instructions two weeks later. After contacting customer service, they were informed that it was a "warehouse error" and were given the option to return the item. However, upon sending the product back, the customer only received a partial refund for 95% of the item cost, and the company did not refund the $8.99 for shipping. This situation left the customer feeling taken advantage of, as it seemed like the bait-and-switch routine was being used, and the company would not respond to further inquiries.

As a consumer, it's understandable to feel frustrated and disappointed when companies don't meet expectations. It's important to trust in the companies we do business with, particularly when purchasing products online. The customer has emphasized that Altitude-Sports falsely advertised their product and warns others to avoid making purchases from them. It's important to do your research, read reviews, and make informed decisions when choosing the companies you do business with. So, while Altitude-Sports may offer a wide assortment of merchandise, customers should exercise caution when considering a purchase.

I have had the pleasure of shopping at Altitude-Sports (altitude-sports.com) for many years now, and I can confidently say it is one of the best online shopping experiences out there. The level of service given by the company is simply unmatched by any other store I have ever shopped at. From returns to exchanges, Altitude-Sports has proven to be a reliable and trustworthy company that truly values its customers.

Most recently, I had the pleasure of dealing with Ana from the email service. I had actually changed my email address and encountered an issue in getting a free return label for an item I had purchased. However, Ana was quick to solve the problem like a true professional. She took down my order number, investigated the issue and sent the label to my new email address. I was blown away by her level of service and attention to detail. She truly went above and beyond to make sure I was taken care of!

I firmly believe that the level of service that Altitude-Sports provides sets them apart from their competitors. I will continue being a customer for life and I am happy to tell all my friends about this wonderful company! I even had the chance to visit their physical store in Montreal many years ago, and the experience was just as amazing.

Although Altitude-Sports is a Canadian store, I am sure shoppers worldwide will be impressed by their level of professionalism, customer service and quality products. I highly recommend Altitude-Sports to anyone who is looking for a hassle-free online shopping experience. Keep up the great work Altitude-Sports!

When I recently had an unfortunate experience with Altitude-Sports, I was extremely disappointed and would not recommend their services to anyone. I had placed an order with the expectation of it being delivered promptly. However, my shipment kept getting delayed time and time again, and the final expected delivery date was after I was leaving Toronto for good as I had planned. Naturally, I was concerned and contacted Altitude-Sports for assistance in resolving the issue, but unfortunately I received next to no help from their customer service representatives. To make matters worse, when I asked to cancel my order, they refused to do so, citing company policy. Needless to say, this was a terrible experience that left me feeling frustrated and cheated of my money. I would strongly advise anyone thinking of doing business with Altitude-Sports to avoid them entirely and go elsewhere for their needs.

Altitude-Sports is a stellar online retailer that boasts high quality products. While the prices may be slightly higher than other retailers, the quality of the items they offer more than make up for it. In fact, every product I have purchased from them has exceeded my expectations in terms of quality. As a loyal member of Altitude-Sports for the past year, I have been blown away by the wide variety of products they offer.

As someone who relies on public transportation to get around, I know just how important warm clothing is during the colder months. Fortunately, Altitude-Sports has a fantastic selection of Canada Goose jackets that look great and offer plenty of warmth. I particularly love their selection of stylish and fitted purple jackets, as opposed to the oversized, bright red variety that seem to be everywhere else. I've also purchased some top-quality waterproof boots and merino wool tops from them as well, and have been impressed with the durability and comfort of each item.

One thing that really stood out to me about Altitude-Sports was the fact that some of their products are actually made in Canada, as opposed to in China like so many other retailers. That kind of attention to detail and commitment to quality is hard to find these days.

In addition to their incredible products, Altitude-Sports also boasts excellent customer service. They typically ship products within 48 hours and my packages have always arrived within two days. As a member, I also appreciate the convenience of their easy and free return policy. One thing to be aware of is that Altitude-Sports uses Canadian sizes, which run a bit larger than what you may be used to. I suggest going down one or two sizes, depending on what you typically wear. For example, if you wear a medium, try a small or even an extra small. The same goes for small or petite individuals looking for a great fit.

Overall, I can wholeheartedly recommend Altitude-Sports to anyone in the market for quality outdoor gear and apparel. While the prices may be a bit steep, their products are well worth it in the long run. After all, you get what you pay for, and in this case, you're paying for quality items that will keep you warm, dry, and comfortable for seasons to come.

Altitude-Sports is without doubt one of the best online destinations for outdoor enthusiasts and adventurers looking for high-quality, durable gear that will keep up with their active lifestyle. The website offers an impressive selection of products that cater to a wide range of outdoor activities and has something for every outdoor lover out there. From hiking, camping, and climbing to skiing, snowboarding, and biking, there's no shortage of high-quality, top-notch gear available on this website.

One of the things that sets Altitude-Sports apart from other online retailers is their commitment to sourcing only the best products from reputable manufacturers and brands. The website stocks trusted and reliable brands such as Patagonia, The North Face, Marmot, and Arcteryx, among others. This ensures that customers receive only the best products that have been tried and tested and have proven to be reliable and durable.

However, while the product selection is fantastic, the delivery service leaves much to be desired. Despite placing orders on multiple occasions, the delivery services from Xpedigo have always left much to be desired. The delivery drivers are occasionally late, and the packages are left at the main entrance to the building instead of being delivered directly to the customer's doorstep. This is quite problematic since it leaves the package vulnerable to theft and damage. Additionally, on one occasion, a package that was supposed to be delivered in one day was not delivered on time, forcing the buyer to cancel plans and wait for the next day.

Overall, the products on offer speaks volumes, and the product selection is undoubtedly worthy of praise. However, the delivery service should be improved to ensure customers receive their packages on time and in good condition. Until such improvements are made, it may be best to buy from other retailers that can guarantee safe and timely delivery of orders.

On the 1st of December, I decided to purchase a boot from Altitude-Sports as a possible gift for my wife's Christmas present. The purchase experience went quite smoothly with no hitches encountered. However, after a week had gone by, I noticed that there were no updates on the delivery process. This delay got me slightly concerned, and I decided to contact their customer service team for some clarification.

To my surprise, when I tried the phone numbers exclusive to Montreal, none of them seemed to be working correctly. I then opted for the chat service and ended up waiting for more than 30 minutes to connect with an agent. Eventually, when I managed to connect, I was informed that my package had not been delivered yet, and they could not guarantee that it would arrive before Christmas. This news was received with disappointment, as I had made my purchase at the beginning of December with lots of time to spare.

I jokingly commented that I hoped it would arrive before Christmas, as it was intended to be my wife's gift, and to my disappointment, they replied that they could not guarantee that it would arrive in time. Honestly, I found it quite disheartening that an online company like Altitude-Sports, which specializes in products that customers purchase as gifts, could not guarantee in good faith that an item bought at the beginning of the month could arrive before Christmas.

Consequently, I am now left with nothing to do but cross my fingers and hope for the best. However, given this experience, I don't think I'll be returning to Altitude-Sports for my shopping needs again. Overall, the delivery experience was disappointing, and their customer service was not up to par.

I recently had an experience with Altitude-Sports, an online retailer that focuses on outdoor clothing and equipment, and it left me feeling disappointed and disrespected. I purchased a pair of Blundstone boots from the site, and after just five days it was clear that the boots had manufacturer issues. Upon further investigation, I discovered that they were actually produced five years ago and were breaking down.

When I reached out to Altitude-Sports to utilize the warranty on the boots, I was not met with the respect and support that I expected. The representative I spoke with accused me of being dishonest and refused to accept that there had been a mistake made by their store. The email response I received was poorly written and frustratingly unsympathetic. They denied me a replacement pair, even going so far as to twist my own words and misquote my description of the problem to use against me.

In the end, I was left feeling like nobody had even read my email. It was a frustrating and disrespectful experience that left a sour taste in my mouth. I would not recommend Altitude-Sports to anyone looking to purchase Blundstones; instead, I suggest going directly to Blundstone.ca to avoid dealing with this type of erroneous customer service in the future.

It was especially disheartening since I had purchased three pairs of Blundstones from Altitude-Sports in the past, each within the last four months. Despite this repeat business, they were quick to disregard my concerns and accuse me of lying. Thankfully, Blundstone themselves were much more responsive and understanding, ultimately sending a replacement pair with both friendliness and promptness.

Overall, I'd advise others to save themselves the frustration and simply pay the extra $20 to purchase their Blundstones directly from the source, rather than deal with the BS from Altitude-Sports.

I recently had an experience with Altitude-Sports and I have mixed feelings about it. On one hand, I was pleased to receive a response from the company after expressing my concerns regarding an order. They offered me a $25 credit, which was a nice gesture on their part. However, my positive feelings quickly dissipated when I attempted to use the credit. Imagine my surprise when I learned that the cost of shipping a simple pair of socks would set me back $22! Needless to say, I declined the offer as the shipping cost was simply unreasonable.

It's unfortunate that Altitude-Sports couldn't provide a more reasonable shipping option, especially for such a small item. I think most customers would agree that paying more for shipping than for the item itself is not ideal. That being said, I have to appreciate the effort made by Altitude-Sports to address my concerns. It's refreshing to see a company take the time to acknowledge and address customer complaints, even if their solution wasn't quite what I was hoping for.

In general, I think Altitude-Sports has a good selection of products and their customer service is responsive. However, I would caution anyone making a purchase to carefully consider the cost of shipping and factor that into their decision-making process. As much as I appreciate the credit offered to me, it just wasn't worth it to pay such an astronomical shipping fee.

So, I recently reached out to the customer service of Altitude-Sports to obtain a return authorization. However, I was left feeling highly disappointed and dissatisfied with the response I received. The representative failed to inform me about their policy on partial refunds of 9% of the purchase price on all unsatisfactory merchandise returns.

In light of this unpleasant experience, I am forced to rethink my patronage of this company in the future. As a customer, I believe it is essential that a company is transparent about their policies and procedures, especially when it comes to returns and refunds. Unfortunately, Altitude-Sports failed to meet this expectation during my interaction with their customer care team.

While many customers may overlook such small details, I believe that it is imperative for companies to address them adequately and proactively to provide an exceptional customer experience. Therefore, based on my encounter with Altitude-Sports, I would hesitate to recommend them to anyone in need of purchasing from an online sports store.

I am extremely disappointed with my recent purchase from Altitude-Sports.com. Unfortunately, I must add my voice to the chorus of dissatisfied customers when it comes to their customer service. In my experience, the staff members were not only unhelpful but downright discourteous.

To make matters worse, the shipping company that Altitude-Sports.com uses managed to lose my package, causing me no end of frustration. Resolving the situation took multiple attempts and an unacceptable amount of time. I would have expected more efficient and effective handling of this kind of issue from a company of Altitude-Sports.com's stature and reputation.

What really concerns me is that it seems that the company has taken a turn for the worse recently when it comes to the quality of their service. I can only imagine how much more frustrating it would be for someone who encountered similar problems and had to deal with the same poor level of customer service.

Overall, I cannot recommend Altitude-Sports.com based on my personal experience. Until there are significant improvements to their customer service, I would advise anyone considering making a purchase through their site to proceed with caution.

As a customer who recently shopped at Altitude-Sports, I want to share my honest feedback regarding their services and policies. If you reside in the USA and are considering purchasing from this e-commerce website, I strongly suggest you think twice.

One of the first issues I encountered was their claim of "free returns." Unfortunately, this statement did not hold true. Even with a lifetime membership, my returns were not free, and I had to go through a grueling customs process, which was a headache in itself. It appears that Altitude-Sports does not offer any label or invoice within their packages, which only added to my stress trying to navigate the returns process.

While I appreciated their attempts to make things right, it still caused me a great deal of unnecessary hassle. Honestly, I believe you should save yourself the time and money and opt to shop from some top-notch brands located within the United States who have a reputation for excellent customer service.

In conclusion, I must caution against shopping at Altitude-Sports if you are a US resident. Their free return policy is not what it seems, and you will likely have to g through a frustrating customs process without even having the proper documentation at hand. It's better to avoid these issues altogether and stick with a reputable US-based company.

As a customer of Altitude-Sports, I was excited to purchase two pairs of Karpos shorts from their online store. Before placing my order, I reached out to Karpos to inquire about sizing. They provided a recommendation, which I followed, but unfortunately, the shorts didn't fit as expected.

I promptly returned the shorts to Altitude-Sports, expecting a smooth and hassle-free process. However, to my surprise, I received a bill for two shipping fees - one for each package the shorts were sent in. I reached out to a customer service representative, hoping for a resolution, but was told that nothing could be done.

I was extremely disappointed with the customer service at Altitude-Sports. It felt unfair to be charged for two separate shipping fees when the shorts were returned together in one package. This experience has left a lasting negative impression on me and I will likely not shop with Altitude-Sports again in the future.

As someone who values exceptional customer service, this experience fell far short of my expectations. While I understand that mistakes can happen in any business, how they are handled can make all the difference in retaining a customer. Unfortunately, my experience with Altitude-Sports was not reflective of the level of service I expect as a patron.

As a concerned consumer, I wanted to share my recent experience with Altitude-Sports. While browsing their website, I came across a pair of boots promoted as vegan-friendly. However, upon receiving my order, I discovered that these boots actually contained wool material. This was quite misleading, and left me disheartened by the company's lack of transparency.

Naturally, I reached out to the customer service team in hopes of obtaining a refund. Unfortunately, this process was far from straightforward. The representatives seemed hesitant to recognize their mistake and honor my request. In fact, I had to put up a fight just to receive the compensation I was entitled to.

Furthermore, I was shocked to learn that Altitude-Sports holds the right to deny refunds for nearly any reason - even for finding a single hair in the product after trying it on. This is quite unreasonable, and definitely something to keep in mind before making any purchases from this company.

Overall, I must say that my experience with Altitude-Sports has left me feeling rather disappointed. As a consumer, I believe it's important to support honest and trustworthy businesses. Unfortunately, this particular Quebec-based company was not able to live up to those standards.

When it comes to online shopping, getting your orders on time and receiving excellent customer service are essential. Unfortunately, my experience with Altitude-Sports left a lot to be desired. I ordered a pair of Salomon shoes worth $300, expecting them to arrive promptly. However, much to my disappointment, my order remained inactive for more than a week.

After growing increasingly frustrated with the lack of communication and updates on my order, I had to reach out to their customer service team multiple times. Unfortunately, they were anything but helpful. Their responses were brief and did little to reassure me that my order was on its way.

In the end, it took multiple attempts at communication before I found out that my order had not even been shipped yet. This experience was incredibly frustrating, and I cannot recommend Altitude-Sports based on this interaction alone.

On the other hand, I have found Fleet Feet in Buffalo to be an excellent alternative for purchasing high-quality outdoor gear. While it may be more expensive, I have found that the level of customer service they offer is worth it. In the end, I would much rather take the time to drive to their store and enjoy the peace of mind that comes with the reassurance of excellent customer service.

I must say that my experience with Altitude-Sports has been less than satisfactory. The customer service is virtually non-existent, leaving me with an extremely unpleasant impression of the company. In my experience, if there is any problem with the items you have ordered and received, you are in for a nightmare of a time.

The company provides the lame excuse of blaming the shipping carrier for any lost packages, but they refuse to refund or replace the order, which is quite frustrating. In addition, the customer service representatives who attend to your calls are incredibly rude and not helpful at all. Even worse, they seem to lie constantly in their responses to get you off the phone.

Moreover, the timeline for receiving your items seems to be a hit or miss, with the promised delivery dates changing frequently. First, it's one week, then suddenly it's ten days, only to have the timeframe then reduced to 48 hours, and yet nothing ever arrives. Unfortunately, these are clear signs that you are about to be ripped off.

Based on my experience, I would certainly not recommend this company to anyone looking to make a purchase online. Overall, it is best to steer clear of Altitude-Sports and look elsewhere to ensure that you receive the quality customer service, products, and delivery experience you deserve.

As a regular shopper on altitude-sports.com, I recently had a not-so-great experience with their delivery service. My order, which was placed well in advance of the intended delivery date, was expected to arrive on December 1st. However, the package did not show up on the expected delivery date and was still not delivered by December 3rd. It was at this point I decided to contact their customer service team and was informed that the problem could be due to an incorrect tracking number. I was told that they would investigate and come back to me the following Monday.

Unfortunately, despite their initial assurance, I did not receive any update or follow-up from Altitude-Sports and was left completely in the dark. A few days later, on December 6th, I received a note from the delivery driver stating that he was unable to deliver my package as he did not have it with him. I found this confusing, to say the least, and was even more frustrated when I attempted to contact the company again, but nobody seemed to be available to take my call or respond to my emails.

Overall, I have to say that this experience has left me feeling disappointed, and I hope that the company takes steps to rectify their service. While I have had good experiences with Altitude-Sports in the past, this particular incident has soured my opinion of their customer service. I would still recommend them to others, but with some reservations given the experience I've had.

I recently had a less than stellar experience with a purchase I made from Altitude-Sports (altitude-sports.com). After placing an order on November 26, my frustration began to mount as I was met with a series of unhelpful responses when inquiring about the status of my package. Each time I reached out, I was told that the delay in my order was due to issues with the shipping company. I understand that external factors can impact shipping times, but it was frustrating to feel like my package was being held hostage with no resolution in sight - especially given that my order included Christmas presents totaling $700.

Unfortunately, it seems I wasn't alone in this predicament. Other customers were having a similar experience, making it seem like these shipping delays were not an isolated incident. To make matters worse, I was unable to cancel my order due to the shipper's hold on it. In my opinion, this lack of flexibility on Altitude-Sports' part was unacceptable, given the circumstances.

Ultimately, I decided I didn't want to wait any longer and plan to do in-person shopping next week. If my order from Altitude-Sports finally arrives, I'll return it. However, as things currently stand, I find it hard to recommend Altitude-Sports to others based on this experience.