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Allheart Reviews 8

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12:00 am EDT

Allheart Mixed Experiences with AllHeart.com

As someone deeply involved in the medical field, I understand the importance of reliable scrubs and medical supplies. Looking at the reviews for AllHeart.com, it's clear that customers have had mixed experiences. While some have praised the quality and comfort of the scrubs, others have expressed disappointment in the sizing, material quality, and customer service. It's essential to consider these varied perspectives before making a decision. As you navigate through your options for medical uniforms and accessories, keep in mind the diverse feedback shared by fellow healthcare professionals.

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4:55 am EDT
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Allheart I wish I could give 0 stars!

I wish I could give 0 stars! I was given a visa gift card for Christmas that I used to buy some new scrubs. It turned out that the pants I got were too long. I asked allheart cs if I could do an even exchange since I got the pants on sale. They said I would have to return and repurchase. I explained that I used a visa gift card so the return would need to go on a different card. They said they are unable to change the card the return goes to but could place a credit on my allheart account instead. They told me to let them know when UPS delivered my return so they could process the credit for me. I let them know when I sent it and checked in once they received it. When they replied they told me they processed the refund to the original form of payment. I reminded them of our agreement and told them to look back through our email thread. They absolutely refuse to give me the credit we agreed to because they forgot and already processed it to the gift card that I no longer have. Who keeps an old used gift card? They told me to reach out to visa, but how are they supposed to help me with a gift card I no longer have or know the card number for. Worst customer service I have ever delt with. I would understand if we had not arranged the credit before I sent the return, but we did and there's proof.

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Illestopn
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The worst customer service ever. Every time I called I was told a different story about my order. When I asked to speak to a manager I was put on hold for long periods of times or disconnected. It took almost a month for them to ship out my order. I will never order from them again.

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D. Greenwald
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I had to go through 3 pairs it took several months and I couldn't even get a refund for shoes that I payed more for because of shipping costs to ship back. I refuse to ship them back a 3rd time this company doesn't take care of customers or show Competency on the phone . I would not recommend this company to anyone.

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C. Ogden
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Needed royal blue scrubs. Sent purple tops and WAY too big pants. Refused to exchange- except for same color and size...

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IneedNot
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I purchased a stethoscope back in May. It was charged on my credit card and I received it. I have been using it for almost 5 months now. Two weeks ago, I received an email saying that they were having trouble with my payment method so I looked at the order number they sent to see what they were talking about, as I haven't made any more purchases with them. I sent an email saying that I had already paid for that because it was bringing up my order from May. I never got a response. Then my credit card has been charged again. When I bring up the order number it is still from May. So I contact them again and they are trying to tell me the purchase from May is a preauthorization. I have requested they refund my money as I have not made a second purchase. have also contacted my credit card company to dispute the transaction. If they do not refund, I will be filing a formal complaint through here and using social media to encourage others not to buy from them.

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3:58 am EDT
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Allheart I placed an order for several sizes of scrub jackets that I needed for our office we were trying to open and I paid for

I placed an order for several sizes of scrub jackets that I needed for our office we were trying to open and I paid for expedited shipping (next day shipping). After taking my money they shipped 1/3 of my order, but it took a week to get to us in Colorado. They said it was because of "processing" before the next-day shipping. When more than half my order did not show up I called, waited on hold, and was told that part of my order was on back-order (despite the fact that the website indicated it was in-stock, otherwise I wouldn't have purchased). I was told it would be shipped in 4-6 weeks after the final item came in stock (because some of the items were going to be in-stock sooner than that, but customer service said they would "probably" wait until everything was in-stock before shipping any of my additional items). I called back after the expected in-stock date and customer service told me that indeed the items had come in-stock but that they were "processing" before shipping. I asked how long they would process, or what that even meant, and customer service said that there was no way to know because "that all happens in the warehouse". The shipment "processed" for 5 days before I called back and was told the same thing. I sent multiple emails but only got one response and it was a form letter with no actual information regarding my order other than that when the order shipped I would receive a tracking number. 5 days after that I called again, waited on hold, talked to customer service and was told my order had shipped four days previous. I asked why it wasn't shipped "next-day" like I had paid for and why I never received a tracking number. Customer service told me (you guessed it!) that it had been "processing" and that they would be happy to send a tracking number to me now that I was on the phone with them. As of this date I have not received the rest of my order, but they did refund half of the amount I paid for shipping, hence the 2-star review instead of 1. I've been told I'll receive my items "soon" so my fingers are crossed.

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GreyMint
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I ordered unisex scrub tops and 1 pant. I had the tops embroidered. That was my first mistake. I should have ordered one plain top to try the sizing. Because I was way off. The XL fit like a 3XL on me. My order was for 10 tops and 1 pant. I received the package. Everything was great until i put them on and saw how big they were. And shaped in such a way that tucking them wasn't an option because then the armholes exposed my sides. And guess what? Because they are embroidered, no returns. Ok, I get that. My mistake. So imagine my surprise when, 3 weeks later, I get notification that my "order" has been shipped. What? That's odd. And that's when I realize I never received a receipt. I looked at the previous packing slip and the order on that was correct. I contact them and ask then to send me a copy of the original receipt and see that they DUPLICATED MY ENTIRE ORDER. So 20 tops and 2 pants over what will be 3 more shipments. I immediately contacted them through email and it's been nothing but going in circles. I was so afraid that they would try to charge me for the duplicates so I checked my card and fortunately I had not been charged so I froze the account. No I have 20 awful tops that I cannot wear with my name on them. I am gonna get to work with a seam ripper and remove the embroidery and then hopefully donate then or sell them.

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GlitzPeak
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I placed an order for several sizes of scrub jackets that I needed for our office we were trying to open and I paid for expedited shipping (next day shipping). After taking my money they shipped 1/3 of my order, but it took a week to get to us in Colorado. They said it was because of "processing" before the next-day shipping. When more than half my order did not show up I called, waited on hold, and was told that part of my order was on back-order (despite the fact that the website indicated it was in-stock, otherwise I wouldn't have purchased). I was told it would be shipped in 4-6 weeks after the final item came in stock (because some of the items were going to be in-stock sooner than that, but customer service said they would "probably" wait until everything was in-stock before shipping any of my additional items). I called back after the expected in-stock date and customer service told me that indeed the items had come in-stock but that they were "processing" before shipping. I asked how long they would process, or what that even meant, and customer service said that there was no way to know because "that all happens in the warehouse". The shipment "processed" for 5 days before I called back and was told the same thing. I sent multiple emails but only got one response and it was a form letter with no actual information regarding my order other than that when the order shipped I would receive a tracking number. 5 days after that I called again, waited on hold, talked to customer service and was told my order had shipped four days previous. I asked why it wasn't shipped "next-day" like I had paid for and why I never received a tracking number. Customer service told me (you guessed it!) that it had been "processing" and that they would be happy to send a tracking number to me now that I was on the phone with them. As of this date I have not received the rest of my order, but they did refund half of the amount I paid for shipping, hence the 2-star review instead of 1. I've been told I'll receive my items "soon" so my fingers are crossed.

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FairyTwo
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Ordered weeks, never shipped order despite saying 1 business day shipment. Run away from these***artists. Only hoping I get my refund.

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HiroVod
Verified customer This complaint was posted by a verified customer. Learn more

/placed order on 7/30/20 with Website said 4 day shipping. On 8/11 called customer service, who said items had not shipped, I told them to cancel order. 8/12 email that order has shipped. Again, called customer service and asked for a supervisor, would not get on phone. Said they would send a free ship return and would credit my credit card at that time. Finally, got them to contact the shipper themselves to pull the shipment. Horrible, deceptive practices.

  1. Pros
    1. Wide selection of medical apparel
    2. Frequent discounts and promotions
    3. High-quality brand offerings
    4. Personalization services available
    5. User-friendly website navigation
  1. Cons
    1. Limited Brand Selection
    2. Higher Pricing Compared to Competitors
    3. Inconsistent Product Sizing
    4. No International Shipping Options

Allheart Complaints 5

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5:38 am EDT
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Allheart Placed my second order on December 09 2020 and knowing it was close to Xmas, I made sure I picked items that said were

Placed my second order on December 09 2020 and knowing it was close to Xmas, I made sure I picked items that said were in stock. On Dec 15 I have yet to get a tracking number, I called allheart and spoke with a rep that told me 2 of the items were on Back order and there for they are holding up my order, asked why I had not been notified of that and would it be possible to just send out the rest of the items. They stated they could send request to warehouse but they do not know if it was possible to expedite the shipping.. I asked for a call back if they could not expedite to let me know so that I could cancel my order as now it wouldn’t be on time for Xmas.. I received an email same day stating they are shipping the back order item.. (1 item). I called yet again to ask where is the rest of my order is and they give me the run around it’s processing and that they don’t understand why only now 1 item shipped instead of the order, they explained they don’t have answer and there office and warehouses are in two different locations.. they promote on there site same same day shipping on all in stock items! Well? Holidays deadlines have been met on my end..

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C. Mack
Mar 29, 2024 3:52 am EDT
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Before I purchased a top that was embroidered I looked up the return policy "Are there any items I cannot return or exchange?". Nowhere does it state that embroidered items are not refundable/exchangeable. When I went to return the item because it was too large it directed me to "Under What is allheart’s return & exchange policy" section. Under this section, it states that embroidered items are not refundable. I feel this company has a misleading policy on what is refundable/exchangeable and what is not. I would not have ordered an embroidered item if I knew it was not refundable/exchangeable.

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Goldervi
Mar 28, 2024 4:51 am EDT
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I ordered 2 scrub jackets, for myself and a co-worker, personalized, after checking the size chart and reading the description. I ordered a size smaller than the size chart indicated as it said generous sizing. The product when arrived was almost 2 sizes too large. I asked to have an exchange or credit, aware that they were personalized. They have refused to do anything.

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3:06 am EDT
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Allheart I ordered a Welch Allyn diagnostic set along with other supplies on Allheart.com in December 2019

I ordered a Welch Allyn diagnostic set along with other supplies on Allheart.com in December 2019. The product description shows the diagnostic set comes with panoptic ophthalmascope, otoscope, handle and USB charger for handle. I also paid for engraving of the diagnostic set handle which I received without the engraving. All the items in the diagnostic set in the product description I received, EXCEPT the USB charger for the handle. Allheart.com customer service was alerted and asked me to send pictures of what all items were received and I sent them these pictures. They said they would refund me for the lack of engraving on the diagnostic set handle that I paid for which they still have not done, as no refund ever came through on my credit card. They told me to contact the manufacturer- Welch Allyn about the USB charger that was missing. The manufacturer (Welch Allyn) replied they cannot assist me because they deal with warranty issues on the product and the retailer (Allheart.com) failed to send the product. I then copied the product description from the Allheart.com website and highlighted which product was missing and sent his to them. After some back and forth, customer service apologised and said they would locate the item and send. It has been over a month that I am waiting on them to contact me RE: sending the missing USB Charger part. Therefore, I feel they said this with no real attempt or intent to send the missing part. This issue is still unresolved and I spent over $1,000 on this diagnostic set. Therefore, I expect all the components to be present. The remainder of the items I purchased were fine. I truly just want the missing USB charger I never received that was a part of the set. If they can't send it, then I would appreciate it if they compensated me so I could purchase it somewhere else.

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Extraph
Mar 26, 2024 3:16 am EDT
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I bought a statoscope that arrived defective They made no effort to help It didn’t work from the moment I got it And they insist I will resolve the issue with the manufacture that dose not have service in Israel

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Driveri
Mar 26, 2024 1:56 am EDT
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Order was placed with All Heart almost 20 days ago and I am still awaiting tracking information. The only thing they can tell me from customer service is that there is a delay. A confirmation email was sent as well as a shipping email saying my order shipped 13 days ago and it is still not here and actually has not even arrived to the UPS facility. The shipping confirmation seems to be a lie. I have spent $100 on scrubs that seem like they will never arrive to me. If they are not coming, I am requesting a refund. BEWARE OF ALL HEART. Would not recommend.

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Diarylaps
Mar 23, 2024 6:02 pm EDT
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I have not received my package for two months. I have been charged for the items and have reached out to customer service multiple times and have received zero help in the matter.

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11:41 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

11/19/2015 my invoice number is [protected] my tracking number that is invalid is 9261290100142963591662 which when i try to track it says NOT FOUND the postal service could not locate the tracking information for your request! my order # is AH006431977. i so wish that i could take a screen shot of the emails and the summary in order for you to see! I ordered...

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Is Allheart Legit?

Allheart earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: Allheart stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Allheart's reputation as a trustworthy leader in their field. Customers can rely on Allheart's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Allheart. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Allheart has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Allheart has claimed the domain name for allheart.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Allheart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allheart.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Allheart as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Allheart and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Allheart.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Allheart. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:09 am EDT
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Allheart Order not complete and overcharged

Following is my sixth correspondence trying to resolve a discrepancy. They offer no phone support - email only:
I hope this will be my sixth and last e-mail to you. If this problem will not be resolved, I'll just have to report to the Better Business Bureau my dissatisfaction about the way your system handles errors in your business transactions with your customers. I don't think false advertisement should be tolerated. As I have mentioned in my previous email to you, there was an error in the amount charged to me for two items I ordered from Jasco/All Heart Uniforms. I saved a copy of the 2 items below which I purchased online on 1/30/09 advertised at clearance price. I'm sure you know what I'm talking about as I have emailed you a couple of times about it before. If you can't handle it, can you please give me the name of the person who is better able at handling these kinds of situations?
The $2.29 refund is not enough. My total purchase price should be $43.49 if we follow the correct original price and the appropriate S&H should be $10.99. Therefore my total charges should be $54.48 but I was charged $74.37. Could you please rectify this error.
I'm getting frustrated for the inefficiency of your staff and your system in dealing with this situation. I believe that Customer Service should try their best to help and satisfy their customers. That hasn't happened yet in my dealings with you. I hope you will be able to help and live up to your job description. I've already sent you, in my past email to you, a copy of my saved original purchase price and a copy of the wrong price charged to me. If you want another copy, I'll email them to you again. Thank you for your attention to this matter.

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8:50 am EST
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Allheart Bad service

I am so upset with AllHeart! I ordered a gift certificate for a family member on 12/7/08 as a Christmas gift. I was to have received a copy of the certificate in an email AND by snail mail. I never received the email or letter though I did get confirmation of the order AND the deduction from my bank account. I called on 12/20/08 to say I had never received anything, nor did the recipient, and they promised to email it the following business day. It's now 12/29/08, and I had no gift on Christmas for my daughter, nor have I got the problem resolved yet. I highly suggest NEVER USING ALLHEART to make your scrubs purchase. They have lost 3 customers as a result of this problem.

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Tatiana Ferraz
US
May 10, 2016 5:31 am EDT

they ignore me allheart ...
It is the third email en io requesting cancellation and you will want repondem, I would like to resolve this issue amicably so I could keep a good impression of the company you. Please cancel my order request AH006658962

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EyeDoc88
Sacramento, US
May 17, 2011 11:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Terrible, terrible, terrible customer service. I ordered 6 lab coats embroidered on both sides. I the special requests I asked that the name be embroidered two inches above the pocket instead of the usual one inch. I asked if that was a problem to call or email me and gave both my phone number and email address. I received no call or email. I received the lab coats and instead of two inches or even one inch they embroidered the name one half inch above the pocket. I immediately called spoke with customer NO SERVICE and was told somebody would call me within 24 hours. No call No email. NO SERVICE. NO RETURN BUSINESS. STAY AWAY!

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cab007
Brownsville, US
Jun 12, 2010 6:15 am EDT

Dear Allheart,
I am writing this letter to let you know how very displeased I am with your company. I just spoke with your RUDE customer service representative regarding my order. I was informed that I could not return the uniform tops that I ordered, nor would your company do anything to try and send me corrected uniforms. She stated that I specified that the embroidery be placed on the right side. I DID NOT! After reviewing my "click history", she admitted that I HAD indeed initially clicked "LEFT side embroidery" script for all of the uniforms. However, she states that when asked what I wanted the script to say, (which was my name) that I typed it under the "right side embroidery box". All I know is that I DID indeed choose LEFT side embroidery for the uniforms. The next box to choose was a box asking what I wanted the embroidery to say. And I typed in what I wanted the information to say. If there was a conflict showing that the person wants "left side" embroidery but the name they want entered shows up under the "right side" embroidery text column, then someone should have contacted me to clear up the question of where the embroidery should actually be placed. No one ever did. And she did say herself that my click history shows that I specified "LEFT SIDE EMBROIDERY" although the name was typed under right side text box. (Which I did not select I might add . I was told that it comes up as the default. That is not my error then but yours. If I have specified that I want LEFT SIDE EMBROIDERY, then the embroidery should have been placed on the LEFT SIDE, not the right!)
And even if I had wanted right side text, I would be sending these back to you because the text on the right side is NOT visible. The lettering is SO far over to the right that it runs into the armpit of the shirt. At the very least, if you are not willing to correct the issue of changing the text over to the left side as I originally specified, you should AT LEAST be willing to move it over more towards the left of the shirt so that it is not hidden in the armpit! You say that 100% customer satisfaction is guaranteed but you have not offered to do anything to help correct these issues. I am very upset because I have been ordering from you all for YEARS, have spent A LOT of money with your company and have encouraged my fellow co-workers and employees that I have supervised to do the same! I guarantee you that all of that is about to come to an end. My company is in the process of switching over to color specific uniforms for each department. Over three hundred employees here are searching for a good place to buy decent, quality uniforms at a low price. Just recently the nurses had asked our therapy department where we would be ordering our uniforms from. I had mentioned that I had placed a test order with your company and would show her the products when they arrived. Sadly, my story now will not be one singing your praises but I will be informing them of the error that has been made and how your company refuses to offer any assistance in correcting errors (even with customers who have placed countless orders with you over the years on behalf of herself and her employees.) Due to your inability to try and make sure your customer is 100% satisfied, this will definitely be the last order that I place with you. Also, as an additional show of my dissatisfaction, I will be returning every item that I bought that is not embroidered. Maybe one day you will learn that customer satisfaction DOES matter!
Sincerely,
An EX-customer

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Displeased Customer 1
Mannford, US
Mar 14, 2013 11:56 am EDT

I purchased a stethoscope on March 7, 2013 and the tracking number they gave me is invalid. They are lying to me telling me that Fedex is having a problem with their tracking system but when I called Fedex they said they were not and that no package was ever scanned from allhearts company but yet the took my money out of my account. VERY DISPLEASED. I will not shop there again and I do not advise anyone to purchase anything from them.

allheart
allheart
Camarillo, US
Jun 28, 2010 1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We sincerely apologize for the error and your experience with our company. Our records indicate this matter has been addressed and resolved. If we can be of any further assistance please call and speak with one of our customer service representatives at [protected].

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Sbark
Jersey, US
Feb 03, 2010 3:58 pm EST

I ordered over 175 in scrubs. I returned 3 items which were unworn with tags still on. They were too big. I sent them via USPS regular first class mail. After two weeks I followed up with a call when credit was not applied to my account. When I reached someone on the phone, they asked me for a tracking number. I did not send them in a tracked package (my fault), but i paid 7 dollars to mail 1st class. When I said that I did not have a tracking number, the rep said they probably never received since it was not logged in the system. I never had a 1st class package go missing and find this very suspicious. I am waiting another week to follow-up again. It looks like I am out almost 40 dollars. Best to buy local!

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MsNurse
US
Mar 13, 2009 10:57 am EDT

Allheart 's service is terrible! They have no call center anymore, you cannot talk to a live person. They must have fired their customer service reps. allheart treats their people just as well as they treat their customers! They never respond to emails so you are just out of luck if you have a problem with allheart.. . I will never order from allheart again and tell all my friends and coworkers not to order from allheart again. Care with all your heart, give me a break allheart!

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germeen
Staten Island, US
Feb 28, 2009 1:41 pm EST

they have the worse service ever...i ordered blood pressure equipments to practice for my practicum exam and i paid more money to receive my order within 2 business days and i never received it or received any tracking number..my order status said it was delivered and i never received anything...there is no number to call for customer services, its all about emails with no respond...i will make sure not to deal with them again and tell every one that they r just professional ... who know how to rape people very well.

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Clovisguy
Clovis, US
Feb 25, 2009 10:55 pm EST

I was actually on hold for more than 3 hours, that was the 4th call on hold for greater than 1/2 hour. 4 emails, one returned (the initial) telling me they would contact the outside vendor and get back to me, then nothing. Would highly recommend nobody using their service. Oh, and the original order was placed and charged to my credit card 12/17/08...still no product!

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kay
Cedarville, US
Jan 27, 2009 6:14 pm EST

The most horrible customer service! Can not reach a live person-waited on hold for93 minutes! In this economy customer service is key.

About Allheart

Screenshot Allheart
Allheart offers a variety of medical apparel, including scrubs, lab coats, and shoes, as well as medical devices like stethoscopes and blood pressure cuffs. They cater to healthcare professionals seeking functional and comfortable workwear and equipment.
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Overview of Allheart complaint handling

Allheart reviews first appeared on Complaints Board on Jan 23, 2009. The latest review Mixed Experiences with AllHeart.com was posted on Mar 29, 2024. The latest complaint Order not complete and overcharged was resolved on Mar 12, 2009. Allheart has an average consumer rating of 3 stars from 8 reviews. Allheart has resolved 2 complaints.
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  1. Allheart Contacts

  2. Allheart phone numbers
    +1 (866) 947-5684
    +1 (866) 947-5684
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    +1 (818) 914-2480
    +1 (818) 914-2480
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    +1 (573) 754-3988
    +1 (573) 754-3988
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    +1 (800) 700-5400
    +1 (800) 700-5400
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    +1 (660) 263-1239
    +1 (660) 263-1239
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    +1 (800) 323-2329
    +1 (800) 323-2329
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  3. Allheart emails
  4. Allheart address
    P.O. Box 352, Louisiana, Missouri, 63353, United States
  5. Allheart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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