Air France review: Bad behavior and lack of customer service

Dear Sir/Madam,

I am writing to express my disappointment and frustration regarding my recent experience with Air France on my flight from Paris to Beirut on March 10, AF 566. As a loyal customer who has chosen Air France for its reputed quality of service, the events that transpired during this journey have severely undermined my trust and confidence in your company.

To provide a comprehensive overview of the incident:

Booking Details: I had booked a round-trip ticket, encompassing travel from Beirut to Paris and back, from March 8 to March 10, respectively. The outbound flight ​ on March 8 proceeded without any issues, and I duly arrived at Paris Charles de Gaulle Airport on March 10, aiming to check in early to ensure a smooth journey back to Beirut. Booking Reservation SNHX8Q

Check-in Experience: Upon reaching the check-in desk, I opted to interact with a staff member rather than utilizing the self-service machine, as I wanted to inquire about the possibility of selecting a preferred seat. However, I was met with resistance from the employee, who insisted that I use the machine instead. Reluctantly, I complied, only to discover that my status was placed on the waiting list, indicating uncertainty about my ability to board the flight despite having a confirmed and paid ticket.

Lack of Assistance: Despite expressing my concerns and emphasizing the urgency of my situation, I was left waiting for resolution for an extended period from 6 AM to 8 AM without any staff members addressing my predicament. This lack of assistance left me feeling frustrated and helpless, especially considering the importance of my travel due to personal and professional commitments awaiting me in Beirut.

Unsatisfactory Resolution: When boarding commenced, I was informed by a member of your staff that my flight had been overbooked due to the transfer of passengers from a canceled flight the previous day. This revelation, coupled with the absence of an apology or adequate explanation, only exacerbated my dissatisfaction. Furthermore, the proposed alternative solutions were illogical and failed to acknowledge the inconvenience and distress caused by the situation.

Perceived Discrimination: I couldn't help but feel discriminated against when observing how other passengers with similar issues were promptly assisted, while my case seemed to be neglected or treated with indifference. This discrepancy in treatment further compounded my sense of frustration and disillusionment with the handling of the situation.

In conclusion, the entire ordeal was not only stressful but also deeply disappointing, tarnishing my perception of Air France and its commitment to customer satisfaction. As someone who values quality service and reliability, I had chosen Air France over other options, only to be met with a substandard experience that fell short of my expectations.

I trust that this incident will be thoroughly investigated, and appropriate measures will be taken to prevent such occurrences in the future. As a gesture of goodwill, I kindly request a formal apology and assurance that steps will be taken to address the issues raised.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,