CB Airlines and Air Travel Air Canada Complaint regarding Flight Cancellation on August 27th and Misleading Information by Air Canada Staff

Air Canada review: Complaint regarding Flight Cancellation on August 27th and Misleading Information by Air Canada Staff

Neha Sikri of Brampton, CA

Sep 07, 2023 10:30 pm EDT

Verified customer

Featured review

Dear Air Canada Customer Service,

I hope this email finds you well. I’m writing to express my profound disappointment and frustration with the unfortunate events surrounding the cancellation of our flight on August 27th, from Quebec City.

The most distressing part of this ordeal was the misleading information provided by your ground staff at the Quebec City airport. We were categorically told that all passengers would be eligible for a compensation of $1000 CAD due to the cancellation. However, we have not received any such compensation as of yet.

This cancellation resulted in significant disruptions to our business and personal plans. As a passenger, we trust airlines like Air Canada to honor their commitments and to convey accurate information, especially in unexpected situations like this. The assurance of compensation was a relief to us at that moment, only to realize later that it might have been a false promise.

Furthermore, while I understand that unexpected issues can arise leading to cancellations, the ordeal did not stop at the cancellation. We were rebooked on a flight the following morning, forcing us to incur additional costs. We had to book a hotel room at the last minute, arrange for food, and transportation – all of which were not only unplanned expenses but also a source of undue stress.

To say our experience was unfavorable would be an understatement. We expected better from a renowned airline like Air Canada. I urge you to look into this matter and ensure that passengers are provided with the compensation we were promised. Additionally, I hope measures can be put in place to ensure that such misinformation does not happen in the future, and that better arrangements are made for affected passengers.

Thank you for your attention to this matter. I await your prompt response and a resolution to our concerns.

Sincerely,

Neha Sikri

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