Aegis Sciences Corporation’s earns a 1.0-star rating from 24 reviews, showing that the majority of clients are dissatisfied with laboratory testing services.
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It's been 80 hours since my test and I still haven't heard anything from *** or Aegis/Labcorp
It's been 80 hours since my test and I still haven't heard anything from *** or Aegis/Labcorp. I told Medicare that maybe they shouldn't work with Aegis anymore since they're not very dependable. Everyone should tell their insurance company too, and maybe they'll cut ties with this terrible lab. It reminds me of ***, with all their fake promises. I've taken 8 PCR tests from different places and got the results back quickly...but not from Aegis!
Don't trust Aegis and *** for your Covid test
Don't trust Aegis and *** for your Covid test. I did a Covid PCR test at *** and it was sent to Aegis Labs. The test needs to be done within 72 hours before travel. They said they would send the test to the lab overnight, but it's been 3 days and still no update from Aegis. I called them many times to get an update, but they said it hasn't been scanned at the labs. It's pointless to get a test done within the 72-hour timeframe if they can't deliver it on time. We had to do a rush test at an urgent care to continue with our travel plans.
These guys lost my test
These guys lost my test. They told me the number I was given was wrong. Then they gave me a new number, but the test never came. It's been almost two months. We've been emailing back and forth, and I've called three times, but no one has responded. The people at Aegis Labs don't even say sorry. No one is responsible. It's weird that I got two numbers but no results. Do they get money from the government for these "free" tests? My information is now at risk, and Aegis will hear from me again.
I took a test on Feb 10, 2022
I took a test on Feb 10, 2022. The Aegis patient portal website didn't work. First, the website said "Sample *** was found and testing is complete. Enter the following as they appear on the requisition." After entering the information, it said "System alert: Requisition not found." I tried calling someone several times. I called *** and they directed me to their website management department, who sent me to Aegis with a phone number that was their insurance billing department. I'm very disappointed with *** and Aegis. I would tell everyone not to waste their time. I'll contact Medicare to let them know the job wasn't done.
I got a ua done
I got a ua done. I never got a bill. 2 months later they sent me one for 89 dollars. Apparently I had to call within 72 hours to save 39 dollars. So I gotta pay a bill that I never get charged for but just give them 50 dollars. On top of that if you call them all of their employees that I got were outside of the United States. I called and paid the 50 dollars and they stopped the recording. Honestly it just seems a little weird to me. How can a company demand you pay them money and not send you a bill. I got a confirmation number but now I'm worried if I have to cancel the card as I'm not sure I can trust them. To be honest I wish someone would investigate them as it just seems to be a giant scam.
Horrible experience!
Horrible experience! I took the test for travel and they took way too long to give me the results. I called Aegis and it was like talking to a robot. They said they take up to 48 hours to give results and no one can help. I told them that others in my group got their results but they didn't care. I asked for a boss but they said they would call back in 24 hours (they didn't). I got my results in the middle of the night and they were POSITIVE! I took a home test and it was NEGATIVE. I took another test in the morning and it was also NEGATIVE. We went to Orlando and I took another PCR test and it was NEGATIVE! This happened to me before but I didn't know how bad they are! Don't trust this lab! They're giving false info!
We did a PCR test 'cause Jamaica said we had to before we went on our trip
We did a PCR test 'cause Jamaica said we had to before we went on our trip. We did it on Wednesday, 8/25, 'cause that was the earliest we could do it. Jamaica said it had to be no more than three days before we left. We gave it to the lab at 4:15 pm on Wednesday, 8/25. They said it would take about 24 hours. It's now Saturday at noon, 8/28, and we still don't have the results. We missed our flight at 5am 'cause we didn't have the results. We missed the 8:15am flight and the last flight at 9:45am. We can't get to Jamaica today, and if we did, the results would be no good 'cause it's past the three-day window. We had to pay $225 per person to do a PCR test at the airport, and we had to change our flights and our resort stay. We had to extend our travel insurance and find a way to get home. All 'cause the lab didn't give us the results. We're so upset, and we don't want anyone else to go through this. Don't trust this lab.
Bad lab. Impossible to obtain COVID result 72 hours later, unable to speak with anybody for customer service
Bad lab. Impossible to obtain COVID result 72 hours later, unable to speak with anybody for customer service.
Lost our COVID test
Lost our COVID test. We submitted our COVID tests to *** on 12/31 with a 3-5 day turn around guarantee. They sent the samples to Aegis Labs. Close to the 5 day window we received results for 3 of the 4. The 4th test does not show up on their system & they claim it was never delivered them. This is unlikely as ***s sent all of the samples in the same *** delivery. When I contact customer service - there was no attempt to try to locate the sample - a flat, we never received this test. Poor customer service & unethical conduct - would not recommend.
Lost our COVID test. We submitted our COVID tests to *** on 12/31 with a 3-5 day turn around guarantee. They sent the samples to Aegis Labs. Close to the 5 day window we received results for 3 of the 4. The 4th test does not show up on their system & they claim it was never delivered them. This is unlikely as ***s sent all of the samples in the same *** delivery. When I contact customer service - there was no attempt to try to locate the sample - a flat, we never received this test. Poor customer service & unethical conduct - would not recommend.
This is why people stop trying to do the right thing
This is why people stop trying to do the right thing. Visited Tennessee last week, not a lot of social distancing and definitely not any mask wearing. Upon returning home to New Jersey, decided it would be smart to get a Covid test and work from home until I get results. Scheduled test at a local pharmacy, and it was performed on 8/15. As of the writing of this review, 8/18 @ 7:30pm, I still do not have any results. Tried calling Aegis customer service, sat on hold indefinitely, was given the option to leave a callback number and of course that never happened. Funny thing is that I now come to find that Aegis is based in Tennessee, wouldn't surprise me in the least if the whole company has Covid based on my visit to the state. The Aegis website says they are averaging 24 hour turnaround on testing, that's a lie. Looks like I'm back to the office tomorrow potentially infecting others, can't say I didn't try to do the right thing.
0/5 stars I had a similar experience as one of the reviews
0/5 stars
I had a similar experience as one of the reviews. When I pulled up my requisition number it told me my test was complete, however, when I entered my personal information- the system could not pull up my results. I called *** and they let me know that I had a different requisition number, tried the number, still didn't work. I called Aegis, employee said my name was spelled incorrectly on the first number and on the second number the collection date was wrong therefore unable to pull up results. When asked to escalate to determine who input my profile incorrectly and created two profiles and lack of email follow up for completed results- I was simply given an email to file a complaint and was told there was no one I could verbally talk to. I was able to receive an email of my results after speaking to the Aegis employee with a 3rd requisition number? I am not even sure if my test is reliable at this point with 3 requisition numbers made up under my name.
I am leaving feedback so that this doesn't happen to future customers. Covid test is an important test and results should be madeavailable in a timely manner without multiple instances of inputting errors in instill trust in the process.
My family and I took a COVID-19 test for traveling purposes on 4/3
My family and I took a COVID-19 test for traveling purposes on 4/3. We were told that we would receive our results within 72 hours. We were given the wrong requisition numbers that were needed in order to check our results. I had to call *** and Aegis each day. A representative assured me that they had our tests, but I later learned that wasn't true. I asked to speak to a supervisor or someone that could help me locate our tests and was told that the supervisors were in a meeting and that they would return my call...it must be a really long meeting because fast forward 2 weeks and no one has even bothered to call me.
The consequences that we experienced as a result of our results being delayed that we were ordered into a mandatory quarantine, threatened with jail time and/or a large fine and had to check in each day like we were on parole. We were treated horribly as a result of not having our COVID-19 test results in hand (which is another issue in itself). I lost thousands of dollars and had to change my vacation plans that I spend over a year planning. To say that I'm frustrated is an understatement. *** promised a 72 hours turn around but our results weren't given to us until 5 days later.
Aegis Sciences Corporation Complaints 12
I got some testing done with my doc's office and they sent the sample to Aegis for testing on 8/1
I got some testing done with my doc's office and they sent the sample to Aegis for testing on 8/1. I paid the bill already in 2021, but now I got another bill from them. It's been 3 years now, so someone's not doing their bookkeeping job right.
This company don't wanna bill the right insurance provider even after I told them about the mistake
This company don't wanna bill the right insurance provider even after I told them about the mistake. They should bill ***, not ***! They sent me a last notice after I told them about the first bill mistake. If this goes on my credit report, I'm gonna call my lawyers.
I took a test on the 27th, but the Aegis patient portal website didn't work
I took a test on the 27th, but the Aegis patient portal website didn't work. It seems like a scam to take public funds. The website said my sample was found and testing was complete, but when I entered the information, it said the requisition wasn't found. It's frustrating that these companies are unreliable during a crisis. Someone should sue them.
Is Aegis Sciences Corporation Legit?
Aegis Sciences Corporation earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Aegis Sciences Corporation. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Aegis Sciences Corporation has registered the domain name for aegislabs.com for more than one year, which may indicate stability and longevity.
Aegislabs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Aegislabs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Aegislabs.com you are considering visiting, which is associated with Aegis Sciences Corporation, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While Aegis Sciences Corporation has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Aegislabs.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The aegislabs.com may offer a niche product or service that is only of interest to a smaller audience.
I went to Aegis Sciences Corporation for a PCR test on 9/20/2022, 48 hours before my airline departure
I went to Aegis Sciences Corporation for a PCR test on 9/20/2022, 48 hours before my airline departure. Aegis lab did the test but said it was collected on 9/17/2022. This has caused troubles at the airport and might get me rejected when I arrive in Korea. I'm departing today, 9/22/2022. This company doesn't care about dates, and they're very important when flying internationally. If I get rejected, I'll sue *** and Aegis.
This company is terrible!
This company is terrible! They said they'd give us our covid test results in 72 hours, but they were backed up and couldn't deliver on time! It messed up our travel plans! Their customer service is awful! I emailed them over 15 times and didn't get a response! I finally got in touch with someone, but it was too late! They lied about when they received the test because another Aegis representative said when they actually got it! So they had the test, but delayed in doing it! Our overseas plans were ruined! They didn't care! This is seriously the worst company ever, and I'll make sure to tell everyone not to use them for covid tests!
I got 3 bills from Aegis Sciences Corp for $198.74 (CASE NUMBER ***)
I got 3 bills from Aegis Sciences Corp for $198.74 (CASE NUMBER ***). They took my "pee sample" on 8/13 at ***(Emerge Ortho). Aegis charged $745.00 and we owe $198.74. I never paid more than a co-pay. When I got the first bill, I called Aegis and they said to call my insurance company. I called *** of NC. The rep said we don't owe this amount. She called Aegis, but they didn't help. The next bill was the same, but this time they gave the rep the supervisor's number. His name is ***. We both left 3 messages each for ***. I got another statement yesterday [protected]) with Final Notice. I want them to remove this bill per *** of NC. Aegis Sciences Corp *** Nashville TN 37228 *** Supervisor *** Thank you *** DOB [protected].
I had a sample collected on 4/14 and it was supposed to be delivered on 4/15 with a *** tracking number and ***
I had a sample collected on 4/14 and it was supposed to be delivered on 4/15 with a *** tracking number and *** requisition number. I called them on 16/17/19/20 and they told me that *** was late delivering. They said they would escalate and call back, but I didn't get any response. I kept calling them on 20/21/22 and they told me that the package was delivered on 4/14, but my sample was not found. I think they say this every time a sample is not reflected in the requisition portal, which seems to be a problem based on online complaints. They blame everyone else (***, ***) except themselves, which is not fair. Their negligence for something as important as Covid-19 testing is terrible. They give the runaround and make up stuff to avoid being liable. This is not right. I hope they actually escalate my issue and resolve it because apparently a ComplaintsBoard.com complaint might push them into action. From my experience, their customer support is non-existent.
Me and my hubby went to *** pharmacy on 2/15 for a covid test
Me and my hubby went to *** pharmacy on 2/15 for a covid test. They said we'd get the results in 24-48hrs. But it's 2/26 and we still don't have them. We wanted to go to *** for our 20th anniversary, but the island needs the test done within 72hrs of the flight. We called the 3rd party agency many times, but they kept saying 24-72hrs for results and they were pending. I got scared and told Delta to change our flight, but they said we had to buy first class seats again for $1700.00! We hoped to get the results before we landed, but we didn't. We had to quarantine the first night and then leave. We wasted our time and money for nothing.
I got a bill from Aegis Science Corp on 12/10 for lab tests done for a DOT physical for CDL license almost 3 years prior on 1/22/201
I got a bill from Aegis Science Corp on 12/10 for lab tests done for a DOT physical for CDL license almost 3 years prior on 1/22/201. The bill had the wrong insurance and my insurance never got an invoice. I called them to give them the right info and they said they would look into it. Three months later they sent another bill. I called the billing number and an employee said our insurance wrote a check and we probably threw it away. That's not how it works! After much time on the phone with the billing department, they finally admitted the invoice was too old to send to our insurance. So I finally got the truth. No one knows where the bill was for 2 years and 11 months. They won't let me speak to anyone in authority to let them know this happened. My insurance company never got an invoice. I emailed Aegis and no response. I called the Doctors office and they said they stopped doing business with them.
I got a bill from AEGIS on 9 Jan 2021 for $89.00
I got a bill from AEGIS on 9 Jan 2021 for $89.00. They said it was for services from 11 Feb 2020 when I lived in *** WA and had a different primary care manager. The bill was dated 29 Dec 2020, almost a year late. They said they couldn't find my insurance, but that's not true. They billed me for the same thing on 22 Mar 2019 and my insurance company paid it. I sent AEGIS my records, but they didn't respond. I had to change my *** plan from ***/*** to Prime when I moved from *** WA to *** WA. This is the second time this has happened. It's called balance billing and it's illegal in WA. *** has a contract that says they only pay what they owe, so any balance billing is against the contract.
Aegis Sciences Corporation charged me $89 for lab testing services on July 24, but when they found out I had insurance, they billed my
Aegis Sciences Corporation charged me $89 for lab testing services on July 24, but when they found out I had insurance, they billed my insurance company, Golden Rule, a whopping $829 for the same service on the same date. I got an invoice from Aegis on August 12, and I emailed them my insurance info on August 18, asking if they could submit a claim to my insurance company. Golden Rule sent me an Explanation of Benefits showing two claims from Aegis Sciences, both dated July 24. One claim was for $587.00, repriced to $100.00, and the other was for $242.00, repriced to $31.07. That's a total of $829.00 charged to my insurance for the same lab testing services that Aegis charged me $89.00 for. Even after repricing, the amount is still $131.07, which is $42.07 more than the original invoice from Aegis. This is why healthcare costs and insurance coverage in our country are fraudulent and unreasonable. It's not fair that uninsured patients get discounted rates while insured patients get charged over nine times as much. Regulations need to change to protect both insured and uninsured patients.
I'm having a hard time getting my Covid results from Aegis Sciences Corporation
I'm having a hard time getting my Covid results from Aegis Sciences Corporation. I've called them multiple times, but they haven't been able to help me. I got tested for Covid with my kids on 12/17, and my results were ready on 12/18. However, I can't seem to pull my report. I've tried different browsers and devices, but it still wouldn't work. I called customer support on Friday, and they said I would receive an email in 24 hours. But I didn't get anything. I tried again on Monday, but I still couldn't get my results. I emailed their customer service department, but I still didn't get any help. I've been out of work for a week now, and I can't return without my results. I've lost a week's worth of wages because of this. I find their lack of communication unprofessional and ridiculous. I understand they're busy, but they should at least respond to my emails. I've attached a screenshot of the error message I'm getting.
About Aegis Sciences Corporation
The company's state-of-the-art laboratory facilities are equipped with the latest technology and staffed by highly trained professionals who are committed to delivering accurate and reliable results. Aegis offers a comprehensive range of testing services, including urine drug testing, oral fluid testing, hair drug testing, and blood drug testing, among others.
In addition to its testing services, Aegis also provides consulting services to help healthcare providers and employers develop effective drug testing programs and policies. The company's team of experts can assist with everything from policy development and implementation to employee education and training.
Aegis is committed to staying at the forefront of the industry, and invests heavily in research and development to ensure that its testing services are always up-to-date and effective. The company also maintains a strong focus on quality, and is accredited by the College of American Pathologists (CAP) and the Substance Abuse and Mental Health Services Administration (SAMHSA).
Overall, Aegis Sciences Corporation is a trusted and reliable partner for healthcare providers, employers, and government agencies seeking high-quality laboratory testing and consulting services. With its commitment to innovation, quality, and customer service, Aegis is well-positioned to continue leading the industry for years to come.
Overview of Aegis Sciences Corporation complaint handling
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Aegis Sciences Corporation Contacts
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Aegis Sciences Corporation phone numbers+1 (615) 577-4554+1 (615) 577-4554Click up if you have successfully reached Aegis Sciences Corporation by calling +1 (615) 577-4554 phone number 0 0 users reported that they have successfully reached Aegis Sciences Corporation by calling +1 (615) 577-4554 phone number Click down if you have unsuccessfully reached Aegis Sciences Corporation by calling +1 (615) 577-4554 phone number 0 0 users reported that they have UNsuccessfully reached Aegis Sciences Corporation by calling +1 (615) 577-4554 phone number+1 (615) 577-4509+1 (615) 577-4509Click up if you have successfully reached Aegis Sciences Corporation by calling +1 (615) 577-4509 phone number 0 0 users reported that they have successfully reached Aegis Sciences Corporation by calling +1 (615) 577-4509 phone number Click down if you have unsuccessfully reached Aegis Sciences Corporation by calling +1 (615) 577-4509 phone number 0 0 users reported that they have UNsuccessfully reached Aegis Sciences Corporation by calling +1 (615) 577-4509 phone numberCLO+1 (412) 818-4208+1 (412) 818-4208Click up if you have successfully reached Aegis Sciences Corporation by calling +1 (412) 818-4208 phone number 0 0 users reported that they have successfully reached Aegis Sciences Corporation by calling +1 (412) 818-4208 phone number Click down if you have unsuccessfully reached Aegis Sciences Corporation by calling +1 (412) 818-4208 phone number 0 0 users reported that they have UNsuccessfully reached Aegis Sciences Corporation by calling +1 (412) 818-4208 phone numberManager Marketing Communications
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Aegis Sciences Corporation emailsjoel.galanter@aegislabs.com99%Confidence score: 99%Executiveregina.sweeney@aegislabs.com98%Confidence score: 98%Executiveclinical@aegislabs.com97%Confidence score: 97%ar@aegislabs.com97%Confidence score: 97%covidtest@aegislabs.com96%Confidence score: 96%jobs@aegislabs.com96%Confidence score: 96%Hr
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Aegis Sciences Corporation address515 Great Circle Rd, Nashville, Tennessee, 37228, United States
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Aegis Sciences Corporation social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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0/5 stars
I had a similar experience as one of the reviews. When I pulled up my requisition number it told me my test was complete, however, when I entered my personal information- the system could not pull up my results. I called *** and they let me know that I had a different requisition number, tried the number, still didn't work. I called Aegis, employee said my name was spelled incorrectly on the first number and on the second number the collection date was wrong therefore unable to pull up results. When asked to escalate to determine who input my profile incorrectly and created two profiles and lack of email follow up for completed results- I was simply given an email to file a complaint and was told there was no one I could verbally talk to. I was able to receive an email of my results after speaking to the Aegis employee with a 3rd requisition number? I am not even sure if my test is reliable at this point with 3 requisition numbers made up under my name.
I am leaving feedback so that this doesn't happen to future customers. Covid test is an important test and results should be madeavailable in a timely manner without multiple instances of inputting errors in instill trust in the process.
My family and I took a COVID-19 test for traveling purposes on 4/3. We were told that we would receive our results within 72 hours. We were given the wrong requisition numbers that were needed in order to check our results. I had to call *** and Aegis each day. A representative assured me that they had our tests, but I later learned that wasn't true. I asked to speak to a supervisor or someone that could help me locate our tests and was told that the supervisors were in a meeting and that they would return my call...it must be a really long meeting because fast forward 2 weeks and no one has even bothered to call me.
The consequences that we experienced as a result of our results being delayed that we were ordered into a mandatory quarantine, threatened with jail time and/or a large fine and had to check in each day like we were on parole. We were treated horribly as a result of not having our COVID-19 test results in hand (which is another issue in itself). I lost thousands of dollars and had to change my vacation plans that I spend over a year planning. To say that I'm frustrated is an understatement. *** promised a 72 hours turn around but our results weren't given to us until 5 days later.
This is why people stop trying to do the right thing. Visited Tennessee last week, not a lot of social distancing and definitely not any mask wearing. Upon returning home to New Jersey, decided it would be smart to get a Covid test and work from home until I get results. Scheduled test at a local pharmacy, and it was performed on 8/15. As of the writing of this review, 8/18 @ 7:30pm, I still do not have any results. Tried calling Aegis customer service, sat on hold indefinitely, was given the option to leave a callback number and of course that never happened. Funny thing is that I now come to find that Aegis is based in Tennessee, wouldn't surprise me in the least if the whole company has Covid based on my visit to the state. The Aegis website says they are averaging 24 hour turnaround on testing, that's a lie. Looks like I'm back to the office tomorrow potentially infecting others, can't say I didn't try to do the right thing.
Bad lab. Impossible to obtain COVID result 72 hours later, unable to speak with anybody for customer service.