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Account Assure
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1.2 1 Review 123 Complaints
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Account Assure Complaints 123

ComplaintsBoard
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10:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had a Giant Eagle Credit Card for years, with no issue. I called to change my address and the girl said to me, "you pay your balance off every month, you're a prime candidate for this service". It's this service to pay off your credit card if you are laid off or disabled. She said that it cost's 1.99 for every $100 of your outstanding balance, and...

Read full review of Account Assure and 43 comments
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2:47 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up for a Avenue account and specifically told the salesgirl I did not want insurance on my card. I got my letter today stating that I was instated in their plan on the day I signed up for the credit card. I assume I am in for a fight from all the complaints all over the web. I am fortunate that I paid my bill immediately after shopping so I had no...

Read full review of Account Assure and 9 comments
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1:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure rip off consumers without merit

I cannot stand bad customer service. This company has no tact and their supervisors lack service skills.
I have had my Victoria Secrets account for over 10 years. I have just cancelled. This Account Assure charged me $3.99 over a service I did not subscribe for nor requested to join.

When I received my bill, I called them to let them know I was not going to pay for something I had not subscribed to. Their answer was "you must have because that's the only way we would have charged you. I tried to tell them I had not done it but they wouldn't listen. I requested a credit and told them an investigation needed to be done. They told me "THEY WOULD CREDIT ONLY IF I DID NOT OPEN AN INVESTIGATION". I told them NO, I would want an investigation as they had charged my VS account w/out consent. Rude customer service comments were uncalled for.

I cancelled my VS account when I called them and they said "they will investigate and if they do not have the recording they will issue a credit". THAT WAS NOT MY POINT!

Yes, I did receive 2 months later a letter where they said "as a customer courtesy they would issue me a refund" BULL! This company had to issue me a credit because I HAD NOT ORDERED THEIR USELESS SERVICES!

When I asked for a supervisor, her comments were "I do not understand what else you want, they are issuing you credit". Idiots with a name tag is what I consider them and it is a shame that they can get away with this behavior. Useless spineless and I will let everyone know that they do not care, they simply feel that returning the fees THEY STOLE to begin with is enough. Not to me.

Read full review of Account Assure and 19 comments
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God Is Agape Love 41
US
Jan 16, 2024 4:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Do not waste your money on account assure. They will give you the run around when you file a claim.

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Esther Gutierrez
Fountain Valley, US
Oct 23, 2022 2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company is messing around with me they keep asking for more information I have sent them everything what do I need to do who do I need to contact to get back at this company

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Tina Currier
US
Oct 10, 2022 8:36 pm EDT

All I want to do is cancel the service! Right NOW!

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Sama Campbell
Cornelius, US
Oct 11, 2022 2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

my BJ mastercard onr bill of .43 on 9/9/22 and another on on 8/11/22 for 15.30

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Amanda Pierce
US
Dec 10, 2019 3:36 am EST

I am being charged 4.39 a month on my victoria secret credit card and would like to cancel this service imedeadtly

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Amanda Pierce
US
Dec 03, 2019 3:58 pm EST

Pls cancel this

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Carol Omahen
US
Jul 28, 2019 9:21 pm EDT

Hi, I just learned that I was charged assurance fees on my Kingsize credit card since 2013 which I never authorized.

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Carol Omahen
US
Jul 22, 2019 2:10 pm EDT

Hi, like I mentioned above I was charged unauthorized fees on my Kingsize credit card since 2013.

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Jaylen Martinez
US
Jun 05, 2019 8:20 pm EDT

I was told when I signed up it would be a dollar or 2 a month. Why am I being charged that and another 40 every month? I was not told that.

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Kimberly Marie Burkhart
US
Mar 11, 2019 1:44 pm EDT

hey Guys, Im just getting on here now. March 2019. I had my herbergers card since July 2016. It seems this scam didn't stop back in 2014 with the lawsuit. Who do we call or contact to get our money back or open a new lawsuit? I never agreed to Account Assure and its now put me over a thousand on this stupid card that I make my payments to. To my knowledge I didnt authorize it. Guessing I cant be the only one who this is still happening to?

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Overview of Account Assure complaint handling

Account Assure reviews first appeared on Complaints Board on Feb 21, 2010. The latest review Charges on my account that I didn’t know about. was posted on Feb 16, 2024. The latest complaint theft was resolved on Aug 30, 2014. Account Assure has an average consumer rating of 1 stars from 124 reviews. Account Assure has resolved 7 complaints.
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  1. Account Assure Contacts

  2. Account Assure phone numbers
    +1 (866) 293-9210
    +1 (866) 293-9210
    Click up if you have successfully reached Account Assure by calling +1 (866) 293-9210 phone number 0 0 users reported that they have successfully reached Account Assure by calling +1 (866) 293-9210 phone number Click down if you have unsuccessfully reached Account Assure by calling +1 (866) 293-9210 phone number 0 0 users reported that they have UNsuccessfully reached Account Assure by calling +1 (866) 293-9210 phone number
    Benefit Request
    +1 (855) 401-7684
    +1 (855) 401-7684
    Click up if you have successfully reached Account Assure by calling +1 (855) 401-7684 phone number 0 0 users reported that they have successfully reached Account Assure by calling +1 (855) 401-7684 phone number Click down if you have unsuccessfully reached Account Assure by calling +1 (855) 401-7684 phone number 0 0 users reported that they have UNsuccessfully reached Account Assure by calling +1 (855) 401-7684 phone number
    Technical Support
  3. Account Assure address
    406 N Prospect Ave, Park Ridge, Illinois, 60068, United States
  4. Account Assure social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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