Acai Berry review: Crooks 931

The a/m website does not help AT ALL..ive tried going in there and putting my information and its confirming that i have not ordered anything or have any products pending..if thats the case then why do i still have this 89.93 charge on my credit card?!

Bonnie,
My experience was WORSE...received the trail offer and the correct amount was charged to my CC, $5.95 but approximately 14 days later I noticed a $88.62 charge to my credit card by ACISUPREME. I went back to the web site and scrolled down to the bottom of the page and clicked on "TERMS". If anyone is considering order a trail I STRONGLY recommend you read the Terms. This is a BIG...RIP OFF

oh i had the same thing happen to me. Here is a strand of e-mail that was sent to the company.

From: Darcy
To: customerservice@nubodi.com
Sent: Tuesday, November 25, 2008 7:26 PM
Subject: refund... very upset customer... bad customer service

hello my name is Darcy XXXXXXX. XXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
I ordered your myeztrim product for a free trial for only shipping of $3 something. and had attempted 2 times to call your company when I was off of work or on a break. I waited 10 min and hung up the phone waiting for a customer service provider. today I have received your product and have trough it away because I did not want to use ur product and have decided I didn't want to risk putting this into my body. I have called customer service and have gotten employee
XXXXX XXXXXX
she told me that she could not help me because I have through away the product I was on the phone with this lady debating about how was it my responsibility when I have tried to contact the company before the product come to fix this problem. After a while I felt that she has gotten frustrated and I could tell through her voice. I do not appreciate being talked over but this employee and had told many times not to talk over me... I did keep my calm and did not curse at this lady and did not yell at this lady.
after you could tell that she was frustrated she proceeded to me to just LIE to the COMPANY in an e-mail and tell them that I had not received this product and that I would like my money back. then I was curious why she couldn't refund me at that point because no matter what way you looked at it there was going to be a lie. I do not feel that I should lie to any that is why I told the lady what had happened. Therefore all I am asking is that I need to receive my $89.31 back in my account. because I have 10 day to report to my company with this dispute or I can cancel this disputed with my credit card company with in these 10 days. I would like to know by phone at XXXXXXXXXXXX from 3:30pm to 5:00 between wed 11-26 to fri 11-28 because I have work off at these times. if u let me know I will then be able to make a decision if to follow through this dispute or to cancel this dispute.
thank you
Darcy XXXXXXX

(i went down stairs and found the product next to the trash can and sent this e-mail)

On Tue, Nov 25, 2008 at 8:55 PM, Darcy wrote:
I have sent an e-mail earlier about a refund... I found the product and I am sending it back on 11-26-08 it is open. Darcy XXXXXXX

(then i got this e-mail in return)

From: Customer Service
To: Darcy
Sent: Wednesday, November 26, 2008 3:29 PM
Subject: Re: refund... very upset customer... bad customer service

Ms. XXXXXXX,

I have listened to the recording of your phone call and I find it not necessary to reprimand our customer service agent. The moment she referred you to email our corporate email address there was an immediate misunderstanding as she did incorrectly word what she was asking you to do. Unfortunately at that moment when she was also explaining the ACTUAL necessary steps to request a refund you spoke over her. You weren't lied to, from the very beginning there was a failure to understand on both ends.
Our representative handled your concerns appropriately and as trained to do as you agreed to the terms and conditions of your order. I pulled our records, our hold times have not exceeded 10 minutes and especially not the 20 that you claim. Our hours of operation are 6am to 9pm MST which is what we do to cover schedules across the nation.
You were not asked to lie to the company, that was the interpretation you insisted on hanging onto throughout the duration of the call. I do not appreciate how you insulted my agent by calling her a stupid person.

According to the call, you said the product sent to you is at the dump...

Nonetheless, your account has been refunded.

(and sent this in return)

Thank you for the return of the money. But overall I am not happy with the service I have received and I am not happy with you saying that I called Mary stupid. If you re-listen to the recording, I did not call Mary stupid I stated that she had inferred that I was stupid. I was not in anyway trying to harm this lady's career, but I did want it to be known that I felt as if I was told to lie to the company. I am sorry that you have not decided to listen to the concerns of your customers. Therefore I feel that this was not handled appropriately in any way at all. I am not happy with this company in any way shape or form. Furthermore if you would take the time to look online at other upset customers concerns that have been posted over the internet your company might find it fit to change how you treat individuals. in addition, this e-mail you have sent me would have been fine if you would have left out "I do not appreciate how you insulted my agent by calling her a stupid person." As i had stated i did not call her stupid. And if XXXX feels that i did call her stupid i will write an e-mail of apology to this lady.

Darcy XXXXXXX

You know the main reason that i am mad is the customer service... i feel that this company needs to get their customer service fixed. i do not think we need additude when we get our money taken from us. And i did send an e-mail to Oprah

i also have been ripped off but $138 dollars.. its unbelievable.. and as many emails as i have sent they just said that i am not in there system..

They charged $91 to my credit card though I called and cancel my order. A week later another $9 is being charged. I called them to cancel both and still they have not refunded. Its been 2 weeks since this happened and I whenever I call there is no response. My credit card is now charged for $100 and I have not received any product and I don't need any.

can someone suggest me how to work on this and get the money reimbursed.

I called the company that charged my card and got one credit of two identical charges of 29.95 and then I called the credit card co. and explained to them and they seem to know about all these false charges, but, they refused to credit my account fot the other charge, so, guess what, the credit card company, just lost a valued customer.. the company is L.L. BEAN.
the customer is always right, they knew the crooks and what they are doing, but, refuse to satisfy customer.

what number did you use to cancel?

Hi Mdunn,

The same thing just happened to me. I have tried calling their customer service number 4 and 5 times and I'm getting no where. I am disputing this charge with my bank account because I did not charge this and this should not be allowed to happen! Not only did they charge me the $88.62 but my account is negative because of this too. I'm living paycheck to paycheck and can not afford this money to be deducted from my acccount. I will sue them if I have too because this is insane! I agree with you, they need to be taken off of the market! Let me know if you find anything out! Are you working with your bank too? What did they say?

I took one pill and I felt funny, this stuff doesn't work!

This company is ridiculous. Like others I could not get in touch with them to cancel my order before it was charged to my credit card. The live chat suggested in a post (go to https://www.whiteteaacai.com//checkout1.aspx?bid=7ca05dec-76ce-443f-b578-185381d3c114 and at the bottom there is a live chat button) did work. Thank you posters! The company had no good answers (they were in fact the same excuses others who have posted on here have gotten). When I expressed this, they had nothing to say back to me. They are, however, refunding my credit card. Thanks for your help to those who figured this out!

I too ordered the "5.95" free trial. When I tried to cancel I called the number on the order form. Apparently it's not the same company - or so they say. I called that number for a week with no answer or staying on hold for 30 plus minutes. They referred me to another company who might have the correct number. I tried the number that company gave me and behold - you're on hold for 30 plus minutes. So - now they've charged my credit card $88.62. I am absolutely contesting the charge and WILL NOT PAY IT.

So basically - they trick you by putting the way small print about "automatically" joining then give you the wrong number to call and cancel the account.

Oh and by the way - I took two of the pills and they made me so sick I couldn't go to work.

Who can we contact with the FDA or other authorities that will shut this down?

false charges without permission.. it's needs to stop...

same thing happened to me, they overcharged me, plus the product does'nt even work. The Opra Winfree Show should be held responsible for backing this product!

try [protected]...it was the # on my credit card statement and i got a live person within 2 minutes to cancel.

I ordered a 'free' trial of acai berry (paid s&H), was then charged $88.82. I have been unable to reach SFL Nutrition, LLC of Boca Raton, FL through their 866.938.4832 number. No company listing in Boca Raton, no listing with 411 at the address given.

I've tried to call you I was on the phone for an hour and 50 min. I want you to please credit my acct. for 90.70

I was charged 90.70 without my authorization because of you my bank acct. is overdrawn I want my refund everything is sent back to you unopened please I beg of you please replace my refund I need the money I will never order anything from you again this is a rip off all I want is my 90.70 back

http://sflnutrition.com/default.aspx
Use LiveChat to cancel

Berry Powder # - [protected]
Price Limbo #- [protected]
Fit Factory # - [protected]

Call in the evening!

When you call(obviously the same place since the wait music is the same), you may be on hold for many minutes. I did talk to three different people who assured me my order was cancelled. I received a confirmation of cancellation from Fit Factory. They will ask why you want to cancel and make you feel stupid for not reading the "terms" which is a very small click button at the bottom of the berry powder advertisement. I have contacted my credit card company to make them aware that if any charges are made to my account, I will ask that the charges not be processed. However, I have to wait until actual charges are made. This is a nightmare and something needs to be done about these preditory companies who offer "Free trail samples", then add other companies to the deal.

I ordered the trial and never received it. I called the number and it was only a message so I had left 3 messages and then went to their email and emailed several times without hearing back from anyone. I emailed the appropriate cancellation email address and cc'd myself to it so I had a copy of it. I then called my credit card company to dispute the charge. They removed it and said to watch for any further transactions from them on my credit card as if they tried to add a charge to call the credit card company again and they would remove it, but also that their bank would then fine them for trying to charge me since I have cancellation proof! Do NOT buy from them!

You probably need to cancel the card. We had the same thing after ordering a free sample of Extreme Acai Berry(89.31) and Pure Acai Berry(79.76, so we were hit twice. We did not see the fine print concerning auto send feature which starts the day you click the send button. The Extreme Acai Berry arrived one day after the charge for $89.31 was placed on my card. The Pure Acai Berry charge was there seven days after the sample arrived. The only recourse I had was to cancel the card I used. They will start sending other products, they will sell your info, we started to see newsletters in our email account which they will charge you a another monthly fee. These folks go under many names that all seem to go back to www.gohelpnow.com, not much help, doubt if you'll see your original charge returned. I have seen some postings in which people have reported their cards stolen, I couldn't do it so I canceled my credit card. Good Luck.

THEY CHARGED MY ACCT FOR A FREE TRIAL TO AND NOW I AM GETTING A MONTHLY CHARGE TO MY CHECKING ACCT I CALLED THE BANK AND NO MORE CHARGES CAN GO AGAINST THIS ACCT FROM THEM.

I saw the Acai Berry product claims and thought that it looked like somthing that I wanted to try, I then learned that it is a SCAM. I tried calling the number at least 20 times, it is NOT a working number. The product is FAKE! I had to go through the process of cancelling my Visa card, and getting a new one so that I would not be charged monthly. Needless to say, I felt incredibly foolish. Please, please, please, do not let yourself be sucked into this scam. If it sounds too good to be true, well i'm sorry to say that it is. =C

Once again, THIS IS A SCAM! IT'S NOT REAL! YOU WILL BE CHARGED UNFAIRLY AND NOT GET A PRODUCT!

I hope this helps innocent people out there save their money, and I understand why this is easy to fall for, I did.

By ordering from www.acaislimdiet.com, you automatically agree and are bound to the following terms and conditions.

The 14-day trial includes one bottle of Acai Slim (30 capsules taken twice daily). After placing an order on www.acaislimdiet.com, you will automatically be enrolled in our 30-day auto ship continuity program. You have 14 days from the day you place an order to evaluate and decide if this product works for you. Once you see results with Acai Slim, simply do nothing and we will ship you a 1-month supply (2 bottles) for the low price of $79.98, plus $9.99 for Shipping and Handling. With this service you will never have to call and re-order a new bottle of Acai Slim. You can always call or email to cancel your membership. If you don't cancel your membership within 14 days from the day you placed the order, your credit card will be charged and you will be shipped a 1 month supply. All sales are final for monthly shipments.

Product does not work. ordered the trial size they
automatically billed my credit card for $88.67 and
then an additonally $79.76 I just saw on my credit
card today.
all of this without authorization. When you call
the toll free number the phone is dead no answer
so how are you going to cancel further shipments
if they phone is disconnected?

i got hit also, id love my money back but i dont think thats going to happen. all calls i have made have been busy signals. then i stumbled across this place. i had to cancel my card which was another ten bucks, im losing money left and right over this scam!

I totally got scammed too. The customer service department is awful. I've been hung up on three times. I am a single mother with two children and can't afford to lose $200. I am sick to my stomach and cannot believe there is nothing I can do to get my money back.

Tell the bank these are fraudulent charges never authorized by you. Tell them you have attempted, repeatedly, to get thru to these people to cancel your "account" (whether you have or not) and they keep hanging up on you. You might also consider changing your bank account and/or card info, since it has likely been compromised and you will probably start seeing charges from other companies such as Fit Factory or Pricelimbo.com or several others that have been named in similar complaints to yours.

Good luck.

I did the same thing and have one charge for 88 and one for 94 charged to my account. These are unauthorized and all the numbers provided do not work! I am canceling my credit card before more charges show up and calling my bank tomorrow to see what can be done about these charges. This is really frustrating!

YES! I want to thank the person above for posting the phone number to cancel it... i cant believe that companies do this sort of stuff to innocent ppl - it turns away business if anything!

If you have the same problem - call the number above and also ask if there is any other way you can be charged for anything... they should give you another number... i signed up for the free acai berry thing - and fit factory is the number above.. im currently on hold for the acai berry thing... and gettin more pissed by the minute!

I did the same thing as you. I tried getting in contact with the company before my 14 day trial ends. However, no one picks up. Did you ever got in contact with them? If so, how? Thanks

i cannot believe that i fell for this scam! i DID get an answering machine @ the last # on your email, but who knows? my plan is to send this junk back and to notify my credit card. good luck. let me know if you think of something better

is there anyway to cancelle by phone or by writing them, i am aboout to take this to my lawyer and press charges.

Has anyone had any luck with the cancelling your Acai Berry procuct.. I cannot get through to them and it's been 7 days. Can anybocy help me. Thanks..

I just had the same thing happen to me today and I called my credit card company to put it into dispute since FULLFILLMENT won't answer the phone. Also, my c.c. company cancelled my card and reissued me another one, therefore, FULLFILLMENT can't get anymore money from me.
Good Luck!

I WANT TO CANCEL MY ORDER. I ORDERED THE FREE TRIAL & ONLY PAID SHIPPING. BUT I DO NOT WANT TO BE CHARGED FOR ANYMORE PRODUCTS. PLEASE STOP ALL FURTHER CHARGES AND ORDERS...SONIACH7@SBCGLOBAL.NET

i got scammed by these Acai companies too. I ordered the free trial, however, they charged my card 3 times. After i submitted my order then i began reading all of the scam reviews. I immediately contacted my bank and cancelled my credit card so they can only charge me for the trial, but not for anything else. It has only been 2 days. The phone numbers are bogus, as are the email addresses. When u call, the automated rep says theres a live chat option on the website---yeah sure----that's a lie. There are many sites that u can get this bogus product and theres no live chat. If u click on the terms link then the scam is quickly realized. I feel like a fool because i should've known better. But at least they cannot bill my credit card any further. The worst thing that can happen is that they'll bill me directly and send the product-then i'll sue.

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product.  We look at it as a great opportunity for us to share our vision and see it only as a positive.  We understand your issue and acknowledge there have been others who have shared your same frustration.  We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample.  We offer (Acai, Hoodia, Green Tea, Colon), a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance.  In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis.   If they like the product, they do nothing and the product continues to come each month.  If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product.  This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers.  In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button.  We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

Received trial pills which were NOT ordered. Somehow my cc was charged 3.95 on 10/06/08 by "diet offer stores", also had two additional charges by "Research Grant", one on 10/06/08 for 1.95, second on 10/12/08 for 58.61.
Gotta watch out.

i ordered free sample of acai berry for a 15-day free trial...tried to call to cancel way before the trial period ended. i have 3 MAJOR complaints:

1. they included in my free sample "Colon Cleanse" which i didn't want at all and didn't order

2. when i tried to call to cancel at this number, i couldn't get thru: [protected]

3. my credit card has *already* been charged over $89.00 for a product i don't want and can't even cancel!

i'm getting really angry and hope someone can help. The original website i ordered from is: acaiberrysupreme.com

Here is the number I called to have my money credited back to my account. [protected].

I asked for the name of the person I spoke with, plus a confirmation number and a letter in writing confirming that the company would no longer charge my account. I am still waiting for the letter.

Hope this helps.

Donna