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Acai Berry

Acai Berry review: Crooks 931

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Author of the review
5:09 pm EDT
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I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.

So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.

Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!

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931 comments
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HERBERT
McKinney, US
Jan 13, 2009 4:07 pm EST

THE "ADVANCED WELLNESS RESEARCH INC", OF NAMPA, IDAHO, IS IN MY OPINION A COY BUNCH OF CONFIDENCE ARTIST WHO ARE APPARENTLY PERPUTRATING A "SCAM" WITH THEIR PITCH TO THE INTERNET PUBLIC (NAMELY ME) TO TRY ONE (1) "FREE" BOTTLE OF "PURE ACAI BERRY", WITHOUT ANY MENTION OF A FUTURE "AUTOMATIC" ROLLOVER ORDER/SHIPMENT OF THE SAME PRODUCT EACH MONTH WHILE SILENTLY/STEALTHLY CHARGING MY CREDIT CARD IN THE AMOUNT OF $78.81 FOR SAID SHIPMENT, ALL WITHOUT MY KNOWLEDGE/AUTHORIZATION, WHEREUPON I HAVE BEEN UNWITTINLY "SWINDLED" AND "SCAMMED" BY THESE INTERNET HUNSKTERS. YES, THIS ORGANIZATION HAS DONE THIS TO ME WITH WHAT THEY CONSIDER "IMPUNITY" ...NO FEAR OF ANY LEGAL REPRISALS/REMEDIES FROM THIS DUPED CUSTOMER. I SAY TO YOU ALL OUT THERE IN AMERICA WHERE THESE PEOPLE OPERATE WITH "IMPUNITY", JUST BEWARE! AS IS PROMULGATED IN BUSINESS LAW THROUGHOUT THIS COUNTRY, "LET THE BUYER BEWARE" (CAVEAT EMPTOR). THEY PURPOSEFULLY DO NOT E-MAIL YOU IN ADVANCE TO GET AN AUTHORIZATION FOR THE IMPENDING SHIPMENT...LEAVING YOU IN THE DARK LIKE A MUSHROOM.

IN ATTEMPTS TO CONTACT THIS COMPANY TO CANCEL ANY AND ALL PARTICIPATION I HAD TO SPEAK WITH AN OUTSOURCE CUSTOMER RELATIONS AGENT IN INDIA WHO HAD SOME "CANNED" COMMENT THAT HE REPEATED SEVERAL TIMES IN SOME SORT OF PIG LANGUAGE AND ENJOYED MY FRUSTRATION EVERY STEP OF THE COMMUNUCATION IF ONE COULD CALL IT COMMUNICATION. IF YOU ARE LOOKING TO BE TAKEN AS THOUGH YOU HAVE FALLEN INTO A NIGHTMARE AND WANT SOME REALLY DREADFUL FRUSTRATION IN DEALING WITH THEIR DISPUTE RESOLUTION MARKETING TACTICS OF OUTSOURCED CUSTOMER RELATION SPECIALIST ON THE TELEPHONE IN INDIA...THEN GO FOR THIS SCAM.

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Mary
Plainsboro, US
Jan 11, 2009 11:06 am EST

I need my money back. I only ordered a free trial of Acai-Berry that I have not received, but found out that your company withdrew $39.95 from my account plus $2.20. I never authorized your company to take a cent more that $ 2.20 that was supposed to be for shipping and handling. IT IS VERY SAD THAT AT SUCH AN ECONOMIC STRESSFUL PERIOD, YOU COMPANY HAS DECIDED TO STEAL FROM PEOPLE! I need my money back.

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P Kennebrew
Waycross, US
Jan 11, 2009 10:54 am EST

I have tried the [protected] number listed on the receipt, no answer. The other number I have listed for them is [protected] and [protected]. These numbers were given to me the very 1st time I had the opportunity to speak with a live person about the cancellation policy. Hope this helps. (They even offered me 120.00 in free gas coupons)

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rik hornick
Portland, US
Jan 10, 2009 7:29 pm EST

dispute the charges with your bank and you will get your money back. I did.

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lynandfam
Wichita, US
Jan 07, 2009 7:19 am EST

I have read more and more complaints about the Acai Berry. And I want to thank everyone for putting them up here. I have been trying to call the customer service number to cancel my order before I was billed. I had a feeling in the pit of my stomach when I first agreed to the "trial offer". I can not get thru to anyone at the customer service, so I have cancelled my card and they will not be getting any futher money from me. They were supposed to send me a month supply, but all I got was 10 days worth. Thanks again everyone for posting your comments, you saved me a lot of money.

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Nessa
Stockton, US
Jan 06, 2009 1:13 pm EST

I just called in and made a cancel on my free trial just as well. they told me i would only get back the $2.00 because thats what i paid for in the the S&H. However they said they would not charge me because i canceld my shipment. now i dont knwo if it will stop it. but i guess all i can do is sit and wait. to see what happends. I mean i started to believe that this little pill would help give me the energy that i want. but really i felt tired and wanted to sleep in alot. as i seen more and more stories about how females losted the wait i started to noticed that they would always have the same name word for word same people just a different name. and also they would have just the body shown NEVER the whole face or a real live seen on you tube or something just to prove its really real. i do hope alot of us can come together and really do something about people taking our money for putting our trust in them.

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Donna
Sp, US
Jan 05, 2009 11:44 pm EST

I ordered the "free" trial of this product and the "free" 30 day supply of Colon xR and was ask to only pay shipping. It arrived and I have not used it, but my checking account was debited the shipping charges and an unexpected $78.00 and another $78.00 from the Colon xR (for nothing) and $78.00 from the Acai Berry. I looked online and found this is happening to lots of people and I really feel dumb. I went to the bank and they were able to contact Acai Berry and they said there were a certain number of days to return it and the information was on their website. I went home and searched the website and in my opinion the only way in the world to know it wouldn't be the free product would be to read the "Refund and Exchange Policy" at the bottom of the page. Why would anyone look at a Refund and Exchange Policy unless they had purchased a product and wanted a refund or exchange? I did not purchase a "free product", I paid shipping and had no idea I would have to cover the entire website to see if their were strings attached. If there were stipulations about the free offer it should have been clearly visible in the area that needs to be filled out for the free product. The way this offer was presented in their website seems to me to be fraudulent and/or misleading. When I returned home from the bank the Acai Berry person sent an email that said he will credit my account $20.00, I wrote back and told him I wanted all of my money back and would send the pills back (none were used). I haven't heard anything but did file unauthorized transfers at my bank for all three unauthorized transfers of money from my account and tomorrow I will be contacting the Attorney General of my state and the Attorney General for the state of Florida. I did a little research and found the same person owns both companies and his name is Nicholas Molina and is from Miami, Florida. Next I will contact the better business bureau for both states and the Consumers affairs division for Florida. Oh, and the Attorney General and better business bureau for Nampa, Id. SO FAR that is all I've thought of. I am elderly and this made my banking account overdrawn and I am really mad!

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Lynn B.
West Seneca, US
Jan 04, 2009 7:15 pm EST

The 800# is [protected] Monday – Friday, 8:00am – 4:00pm PST. I am trying it tomorrow. I agree that the website is very deceptive the binding contract is hidden at the bottom in a link you have to open up by clicking terms and conditions and no contract for a diet club is mentioned at all on the homepage itself or anywhere near the free sample application or when you are putting in your credit card info for the purpose of paying the shipping and handling which is what you're led to believe is all they are doing with the credit card info. Upon further research it seems the company Cheshunt Overseas Ltd is owned by British company Tesco which shocked me. You wouldn't think a reputable company like Tesco would be scamming people online but, under another name, apparently they do. If you need the addresses to write to they are: Cheshunt Overseas PO Box 642, Charlestown, Nevis, West Indies, St. Kitts. and Tesco is Tesco, Customer Service PO Box 73, Baird Avenue, Dryburgh Industrial Estate, Dundee, DD1 9NF

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scott
Bristol, US
Jan 02, 2009 2:08 pm EST

I am sorry I have been forced into a complaining catagory because of not having my guard up...nothing is free anymore

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Genevieve Fischer
Houston, US
Jan 02, 2009 12:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I don't know anything about you not receiving the product, but your "free" sample (just pay shipping) works like this...
I was offered the same deal (by another company), but when I called, before accepting their offer, I asked some questions of a most reluctant representative and FINALLY got some answers that might apply to your situation:
When you order their "free sample", they automatically also ship (and charge you) for their full-sized product, (at a 'discounted' price) because you "cannot get the full effect" with just the "sample" and they assume you want more!
Of course you can return the full-sized product to them (at your expense) and they will deduct that portion of what you are billed!

How's that for a "free sample--just pay shipping charge!

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vaboh
Lenoir City, US
Dec 30, 2008 1:30 pm EST

You need to contact the FTC immediately, then continue following up with all the various numbers these "companies" have. If everyone on this who's been scammed by all these various acai berry companies actually filed complaints with the FTC, these scam artists probably would've been shut down months ago. BTW, those reading this: go ahead and complain here but please, please also file a complaint with http://www.ftc.gov and list as many of the company names, addresses, phone numbers as you can find on the "contact us" section of whichever site you ordered from. FTC allows you to list multiple companies on the same complaint and, for instance, acaiberrydetox.com alternates between (at least) two company names/addresses/phone numbers when you click the "contact us" button. The FTC will notify law enforcement if enough people actually complain with them.

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vaboh
Lenoir City, US
Dec 30, 2008 12:57 pm EST

Totally agree. My story is very similar to yours. I just filed a complained on the FTC website for both of the companies/ addresses listed on their site. That company needs to be closed down.

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sue damore
Galloway Township, US
Dec 30, 2008 10:05 am EST

i ordered a free sample and then called to cancel any other orders but the phone # did not work. Then was charged a full amount to my account the next month. THIS IS A TOTAL SCAM, DO NOT GIVE YOUR CREDIT CARD NUMBER

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bubba
Old Orchard Beach, US
Dec 29, 2008 1:50 pm EST

check with your bank, the new debit card should have a different number. That is what my bank told me, they would have no access to the old account number because it was cancelled. If you did this, the bank should reimburse you for these charges.

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bubba
Old Orchard Beach, US
Dec 29, 2008 1:47 pm EST

be very sure that it was cancelled. Watch your account carefully. Not only myself, but my friend each got a cancellation number, but they still charged us after this. I was charged twice for the same shipping and handling fee but with two different company names.

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bubba
Old Orchard Beach, US
Dec 29, 2008 1:45 pm EST

call your credit card company and tell them not to accept any more charges from this company. The best thing to do is to request a new card. They will do this for you, that way this company cannot put any other charges on your account. Some companies use different names each time they charge you, so if you put a hold on one company name, they will just use your credit card number to charge with another name. Cancel that card and get a new one fast before they hit you again.

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Elsie Wiggin
Palm Coast, US
Dec 15, 2008 1:50 pm EST

I am having the same problem.

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Janet Dixon
Detroit, US
Dec 12, 2008 11:56 am EST

the number you need to call is [protected]

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Jules
Littleton, US
Dec 10, 2008 7:29 pm EST

Acai Berry Free trail and the ColonMed 700 are both scams. Not only did the products not do anything for me, but after the 15 day Free? trial they send you two more bottles at $88. When I signed up for the free trial they do not give this information unless you search though the whole site and really dig around for it. They did not even give the information on the packing sheet with the free trial bottle. They were very dishonest and I am going to report the to the Better Business Bureau.

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vivienne ball
, GB
Dec 10, 2008 5:13 pm EST

I also want to cancel my order asap but do not know how to go about this without incurring the next instalment. I have tried ringing the number to no avail. I am livid that I have fallen for this scam and will not order anything like this again.

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Fed Up
, US
Dec 10, 2008 11:52 am EST

For anyone wanting to find the AcaiSlimDiet.com "company" - it is Karlo Nazarian, dba KINETKA LABS, 2807 N. Glenoaks Blvd, Burbank, CA 91504.

On the AcaiSlimDiet.com website, the Privacy Policy and Terms of Service refer to Kinetka Labs. That is how I know it is him. I went to the Los Angeles dba filings to confirm that Kinetka Labs is Karlo Nazarian.

Notice in the link I'm providing, the bottom line says: "Keywords: Online sales of dietary supplements"

Go to www.getafreelancer.com/users/835390.html to see his profile.

User Profile
Username: karlo911
Name/Company: Kinetka
Country: United States
City: Burbank
Area of Expertise: Market Research
Project Management
Telemarketing
Training
Web Promotion
Website Design
Windows

Average Pricing: $25/hour
Profile:
Rating: (No Feedback Yet)
Member Since: [protected]:28 EDT
Skills: Managing large-scale web site projects

Vision: Deliver quality unsurpassed!
Keywords: Online sales of dietary supplements

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Michelle Baxter
Carrollton, US
Dec 09, 2008 4:35 pm EST

I had the same experience. I ordered the trial offer for shipping of $4.99 and was charged $87.13.

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Leanne
Nanoose Bay, CA
Dec 09, 2008 4:32 pm EST

they sent me and unauthorized parcel and charged $119.oo credit card
I called to complain than they pretented to have phone troubles and couldnt hear me.

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mary
, US
Dec 09, 2008 11:35 am EST

there is more then one way to skin acaislimdiet.com cancel the credit card and get a different # but make sure you call your credit card holder. These adds are crooks, I also am taken this to a lawyer! Like most people we want to believe in a diet pill that will shed lbs off and these people use that to hook us all. I will stop payment befor they get one penny from me or my account, got 2 bottles yesterday in the mail and will send them back We can skin this outfit if we all fight them, I'm going to do just that!

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Barbara Doyle
,
Dec 05, 2008 5:50 am EST

I agree these people must be stopped, And I think with as many people as I have found that has been scammed by this company, I think a lawsuit is in order to make these people pay for what they have done to me and others, my story is, I order and free trail bottle for 3.95 S&H ONLY they say, then boom they charge me 87.14 for something I never ask for or did I give them permission to use my credit card.So ladies if you want to join me my e-mail is barbdoyle68@hotmail.com send me your story and I will find a great lawyer that im sure will help.

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Ilse S Meier
,
Dec 04, 2008 11:32 am EST

I have already been charged and have attempted to get a hold of them. The only number I was able to find was [protected], hope you have better luck then I have reaching them.

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Blair
,
Dec 04, 2008 11:22 am EST

I ran into the same problems I have read about here...The only number I could get through on was not the number they have on their site, but the one that was posted on my online billing statement. It was a different number then they offer for the customer service line that no one would ever answer. If the number is not on your bill...contact your bank or credit card company and they should have a contact number. Beware you will have to hold FOREVER!

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andreia
,
Dec 03, 2008 8:14 am EST

HI all...
I ordered my trial, and now I'm trying to cancel the payments by phoning that same number but it is not working.. So the only way to stop it canceling my card? do I need to cancel my account aswell?
Please give me an answer
Thanks

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Lane
,
Dec 03, 2008 7:55 am EST

I want to let everyone know that this IS definitely a SCAM but I have another number that worked. I too thought I was just paying for shipping for the free trial but to my surprise I had a charge of 89.31 on my account. I spoke to my bank and they found another contact number for these scammers. The vendor is The Diet Offer Store #[protected]. Due to some fine print and terms agreement I was scammed out of the one time fee of 89.31 but they gave me a confirmation number stating I will no longer be billed for this product. I just wanted to give everyone the number because the other number [protected] is bogus, you will be sitting in a holding pool and not speak to a human ever. Good luck everyone...its a sham there are scams out there like this.

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HAY
Hayward , US
Dec 03, 2008 2:32 am EST

youre not alone...i am fuming mad . i did report it to BBB and my credit card and put a temp credit. Their investigating it right now. The number i called tonight [protected] was either busy signal, hold u forever and got hanged up. after 6 pm it's the answering services who will take your call and the usual ask for your number email address and will send the msg to the company...they are not connected or working for fx supllements. they only take msgs...horrible...its a big scam they need to pay for this...how...

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chicapee123
,
Dec 02, 2008 10:14 am EST

The same thing happen to me. I went and closed my account. So They wouldn't keep taking money out.I was charged two fees within days. I tired to call all these phone #'s. But you never get a answer! Lesson learned.

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jojo
,
Dec 02, 2008 2:43 am EST

DO NOT ORDER THIS I RECEIVED THE 14 TABLETS FOR EXTREME ACAI BERRY INSTEAD OF THE ONE ADVERTISED TO RECEIVE ACAI 500 OR SOMETHING WE TO HAD TO CANCEL OUR VISA AND AM RELIEVED I DID SO AS YOUR FREE TRIAL IS ONLY TO LURE U INTO GIVING THEM YOUR ACCOUNT DETAILS AND THEN THEY TELL YOU THEY ARE GOING TO TAKE $89.31 OUT OF YOUR CREDIT CARD UNLESS YOU CALL THE NUMBER AND CANCEL WHAT YOU DID NOT EVEN ORDER. THE NUMBER IS AMERICA ([protected] ) MOUNTAIN STANDARD TIME.
IT'S RUBBISH...! DO NOT BE FOOLED INTO THINKING THIS IS A GREAT OFFER. ALSO WHEN YOU DO GO INTO THE WEBSITE AND STUDY IT ABIT U WILL FIND THERE ARE NO CONTACT DETAILS TO MAKE ANY ORDER WHAT SO EVER JUST THIS RUBBISH NUMBER AND TO SIGN UP FOR YOUR FREE TRIAL.
DO NOT PURCHASE ANYTHING ONLINE WITHOUT A PROPER BUSINESS NUMBER AND ADDRESS, ESPECIALLY IF IT IS FROM OVERSEAS.

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Gail Schultz
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Dec 01, 2008 8:17 pm EST

I do not want my checking account debited and I cannot use the product. Order # 601154 came from Boca Raton Florida. DO NOT DEBIT MY ACCOUNT. PLEASE EMAIL ME AND TELL ME THE ACCOUNT WILL NOT BE CHARGED AND NO PRODUCTS WILL BE SENT TO ME...

THIS IS A CANCELATION 12-01-2008 iT WAS A MISTAKE FOR ME TO ORDER THE TRIAL...
gAIL SCHULTZ 27 THATCHER aVE
ALEXANDRIA, KY. 41001

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Mcihelle Callanan
,
Dec 01, 2008 5:56 pm EST

I also did not order the product just the trial sample, and was charged 88.76 the following month. I just canceled my credit card to avoid this from happening, I am presently filing a claim against them through my credit card to get my money back, they are a FRAUD, they cannot be reached by phone to even cancel the process from continuing...
I will never purchase online again!My mistake...

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LuAnn
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Dec 01, 2008 4:12 pm EST

Call [protected] and complain about Fit Factory (the 29.95 charge). It is in small print on the order page where you ordered your "free" trial. Call and cancel that too or you will soon be charged 89 per month. The scam with that is that they count the 14 days from the day you place the order. But do not ship until after the 14 days.

Make sure you tell them that their conduct is disreputable, dishonest and a scam. I also told them they should cease their relationship with extremeacaiberry.com unless this was their intention to scam people.

Make sure you document the date, time, person you speak with as well as recording the confirmation number for the cancellation and refund.

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LuAnn
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Dec 01, 2008 4:08 pm EST

Check the website www.extremeacaiberry.com. Assuming this is the only one scamming. On the order page in fine print, it states that they have given you a 7 day free trial of Fit Factory. If you haven't cancelled after 7 days, they will begin charging you for the membership.

Call and complain at [protected]. Document the date, time and the person you speak with as well as the confirmation number they will give you. Just tell them that you are unhappy with this method and feel is is a scam. They refunded my money and cancelled. I just hope this is the end of it.

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tammy
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Dec 01, 2008 4:06 pm EST

First of all I think that you should go by what you say . Your little charge wont make if this is a charge to my account .God help you if you ripe some one off.
I hope you ask God to for give you.

God bless you!

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LuAnn
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Dec 01, 2008 4:03 pm EST

Contact the Fit Factory website or phone number [protected]. When you ordered you "free" trial of acai berry, there was a paragraph on the order page that said they were giving you a free 7 day trial (check order page at www.extremeacaiberry.com). They also said that they would begin charging you 29.95 monthly after the 7 day period unless you cancelled.

Call. Complain. Tell them this is disreputable, a scam and a horrible way to do business. They cancelled the membership and refunded my money. Make sure to get a confirmation number and document the person's name, date and time of the call. Good luck.

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TRACY WILLIAMS
,
Dec 01, 2008 2:40 pm EST

I WOULD LIKE TO CANCEL MY ORDER, I ALSO ORDERED THE COLON CLEANS BUT NEVER RECIEVED IT EVEN AFTER RECEIVING A CONFIRMATION NUMBER AND MY CARD WAS CHARGED.

TRACY WILLIAMS

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Sherrie Crouse
,
Dec 01, 2008 11:45 am EST

I ordered the trial of the Acai Berry and they charged my account for the trial and ALSO charged me $29.95. I called and when I told them I wanted to cancel any future shipments the rep then became very rude

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