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P.O. Box 3544
Portland, ME 04104-3544

United States
Customer Care
Web: aaa.com
Hours Monday-Friday 7:00 A.M.-6:00 P.M., Saturday 8:00 a.m.-4:00 p.m.
New Membership Information 1-866-892-1162 or 1-207-780-6840

Customer service hours Monday-Friday 8:00 a.m.-8:00 p.m., Saturday 9:00 a.m.-8:00 p.m.
New quotes hours Monday-Friday 8:00 a.m.-9:00 p.m., Saturday 9:00 a.m.-9:00 p.m.,
Sunday 11:00 a.m.-7:00 p.m.
Insurance Quotes and Information 1-888-210-3478

Founded in 1902, AAA is North America's largest motoring and leisure travel organization and provides its members a full range of travel, insurance, financial and automotive-related services through a network of 1,100 offices.
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AAA Complaints & Reviews

AAA - Colorado, Denver - Towing

Posted: 2015-11-27 by    Reviewer10881
Complaint Rating:  0 % with 0 votes
My 78 year old mother and I were in a car accident tonight. It was snowing. I called Triple A right way. They told me it would take about 75 minutes for a tow truck. After 85 minutes and no tow truck, I called Triple A. I find out that triple A gave the tow truck driver the wrong address and...

AAA - Maryland, Annapolis - Questionable repairs, inspection, and pricing and failure to replace items removed and more...

Posted: 2015-11-18 by    scotty410
Complaint Rating:  0 % with 0 votes
On 11/6/2015, I took my 2004 Cadillac Deville, with the North star Engine, to AAA, Annapolis, Maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then Service Manager, Chris, that AutoZone, on the way over, performed a free diagnostics for me and gave me printouts and...

AAA - Membership

Posted: 2015-10-14 by    photosuperman
Complaint Rating:  0 % with 0 votes
I really like the services that AAA offers. And for the most part, the customer service is about as good as it gets. Then I got this... Due to recent budget cuts, I had to allow my membership to expire. I have done this before. And when I get flush, I go and buy another year. Today I get a letter...

AAA - Repairs

Posted: 2015-09-24 by    Reviewer93088
Complaint Rating:  0 % with 0 votes
I used triple a to get my vehicle towed to and from a repair shop. When it first was towed it made it to the shop fine. When it was towed back, it arrived with a broken window and glass in the back of the towers truck. My spouse had a conversation with owner of the company which was Robinson...

AAA - California, Hemet - Lied to about insurance coverage

Posted: 2015-09-10 by    Reviewer36678
Complaint Rating:  0 % with 0 votes
I was rear ended at a stop sign. That is when I found out the full coverage I thought I bought was not present. I went to the Hemet, office to another copy of my insurance. The woman told me that She could not answer my questions about anything, due to me having a claim. Then, I am really worried...

AAA - sanded us for 3 days before tow truck came

Posted: 2015-08-28 by    Renee nitti
Complaint Rating:  100 % with 1 votes

Over 12 days ago I broke down in yosemite national park in California. I have a RV anf was with my 2 children. I live in New Jersey. It was about noon. I had no cell service. A ranger shows up and drives me to cell service spot. We call AAA. The park ranger...

Triple Aaa - driver ran stop sign triple aaa refused to pay me

Posted: 2015-06-09 by    roberto diaz
Complaint Rating:  0 % with 0 votes
One of driver run over stop sign and customer service really rude
They don't want to pay for damages of my car. Claim number 011746705

I'm trying to avoid lawsuit

Roberto diaz

AAA - Service

Posted: 2015-05-25 by    Prather2000
Complaint Rating:  0 % with 0 votes
AAA didn't honor our premium membership 200 mile tow stating that the membership wasn't 24hrs old yet. We requested a tow truck for our vehicle to be towed the 199 miles to our mechanic, they refused stating they would provide 5 miles of toeing free! They would not honor the rental...

Aaa Insurance - Bad service

Posted: 2015-04-13 by    mussolini
Complaint Rating:  0 % with 0 votes
All around bad service. Customer service, insurance agent never to respond, no courtesy, no cooperation.
No claims, premium keeps going up and up

Call center, too busy to answer phones due to high volume...

Every negative comment I see on AAA Insurance appears...

AAA - refused to tow car under premium service

Complaint Rating:  0 % with 0 votes
i referred customer to a repair shop to help save him money. Customer had called his AAA to take the vehicle and they refused to take it. The package included 1 250 mile trip. Account holder was member for YEARS and never once used the service. AAA denied him because the repair shop was near...

Triple Aaa - screwed me cost me more money n aggervation

Posted: 2015-02-25 by    rebecca harpe
Complaint Rating:  0 % with 0 votes
Used them 2 24 2015. Was told i had to prepay even after i said i always pay tow company. Gave my card number. Than my car was impounded for non payment. Well we all now those calls recorded. so i call n triple aaa has forward complaint n of course customers cannot contact dept directly nit...

AAA - Road Service Did Not Come Nor Follow Up

Posted: 2015-02-20 by    M. Nosal
Complaint Rating:  0 % with 0 votes
I contacted triple AAA at 8:39 A.M.. My car was caught in an edge of a snow bank at the end of my road. The front passenger tire was stuck in a small indented area of ice. I contacted them online. I received a confirmation stating that help would arrive in 180 minutes. At 12:30 P.M. I called...

Aaa Mt. Pleasant, Sc - Sold the wrong battery and did not back it up

Posted: 2015-02-05 by    Marc Retchin
Complaint Rating:  0 % with 0 votes
Had a dead battery in my SUV. They drove out and replaced it. Within a year, it was dead again. I went to my regular mechanic thinking I had a bad alternator or electrical drain. They checked it and found that the battery provided by AAA was too small and did not meet the car manufacturer's...

Www. Bestwholesaleaaa.com - Company is real scam – they overcharge and didn’t return money back

Posted: 2015-01-20 by    T3nt
Complaint Rating:  0 % with 0 votes
I purchased two items from the company www.bestwholesaleaaa.com. I paid about $450 for the order and postage, but after 2 months, they started to take money from me. They took for $150 more as my order cost. WTF? I called to the company and asked to return my money back, which they took without...

Www. Aaautoshipping.com - These bastards stole my boat

Posted: 2015-01-08 by    MetalHeart
Complaint Rating:  0 % with 0 votes
I transferred my boat with the help of the company www.AAAutoshipping.com. I was so disappointed, ‘coz they took my boat and money, and told to wait about several days. After 7 days I heard nothing from them as well as they started to avoid me and my emails. They are liars and scammers,...

Aaa Battery Roadside - California, Los Angeles - AAA Battery SCAM

Posted: 2014-12-16 by    Rohitpriti
Complaint Rating:  100 % with 1 votes
So this is what happens, you are AAA member, you are on the road and batteries goes bad, you call AAA Roadside Assistance & you have to replace your car’s battery & you are stuck with very poor quality AAA battery.

Few years back I was in same situation and I got my car...

AAA - Discriminating and Late Towing Service

Posted: 2014-12-06 by    Liz Rivera
Complaint Rating:  100 % with 1 votes
I have been a member for 14 years and in the last month I experienced two of the worst service I have ever had with you. Today 12/6/2014 you got into my limits! I'm writing this to inform other customers of how terrible of a company AAA is lately. I called for towing service and they have...

Aaa Trip Interruption - Rejected claim

Posted: 2014-11-29 by    lewisb001
Complaint Rating:  100 % with 2 votes
Very disappointed. We were on a road trip in August 2014. Left FL home, up east coast to ME and then over to Syracuse NY and then back to FL. Our first night in Portland ME we were caught in a flash flood. The hotel parking lot had four feet of water. Next morning our car was towed to Lexus....

AAA - California, Rancho Cucamonga - NO M/C Insurance

Posted: 2014-11-12 by    Erico13
Complaint Rating:  0 % with 0 votes
I have been a member for 24 yrs. In Oct. 2014, my husband's motorcycle would not start and he was on the side of a road with my granddaughter. Some man stopped and tried jumping it, the man took them to buy a battery which the store didn't have, so he then called AAA. He was advised...

Aaa Financial Services - Fraudulent charges without authorization

Posted: 2014-08-31 by    Odecos
Complaint Rating:  0 % with 0 votes
I never heard about the company AAA Financial Services. I was shocked, when I checked my account. They charged me for $56.99 and when I found their website, they charged me again for the same sum. I haven’t bought from them, so it was really strange, but I want to stop this scamming company....

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