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P.O. Box 3544
Portland, ME 04104-3544

United States
Customer Care
Web: aaa.com
Hours Monday-Friday 7:00 A.M.-6:00 P.M., Saturday 8:00 a.m.-4:00 p.m.
New Membership Information 1-866-892-1162 or 1-207-780-6840

Customer service hours Monday-Friday 8:00 a.m.-8:00 p.m., Saturday 9:00 a.m.-8:00 p.m.
New quotes hours Monday-Friday 8:00 a.m.-9:00 p.m., Saturday 9:00 a.m.-9:00 p.m.,
Sunday 11:00 a.m.-7:00 p.m.
Insurance Quotes and Information 1-888-210-3478

Founded in 1902, AAA is North America's largest motoring and leisure travel organization and provides its members a full range of travel, insurance, financial and automotive-related services through a network of 1,100 offices.
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AAA Complaints & Reviews

AAA - Michigan, Coldwater / Refused insurance

Reviewer84142 on 2015-12-16
I was given an insurance quote of $145 online. When I went into the office they wanted $360 to insure the car so I gave the car to my mother who needed a car. She was refused insurance. She is a member of AAA. The car was a 2003 Chevrolet Cavelier LS. My name is William A Shaw. 505 W...

AAA - Georgia, Marietta / Auto Service

Reviewer95978 on 2015-11-30
I brought my Ford truck in for repair but the technicians were unable to figure out what what the problem was so they asked if they could keep my truck -- for a week. I complied and left my truck in their care with a full tank of gas (about 25 gallons). When I came back I was not only told...

AAA - Colorado, Denver / Towing

Reviewer10881 on 2015-11-27
My 78 year old mother and I were in a car accident tonight. It was snowing. I called Triple A right way. They told me it would take about 75 minutes for a tow truck. After 85 minutes and no tow truck, I called Triple A. I find out that triple A gave the tow truck driver the wrong addre...

AAA - Maryland, Annapolis / Questionable repairs, inspection, and pricing and failure to replace items removed and more...

scotty410 on 2015-11-18
On 11/6/2015, I took my 2004 Cadillac Deville, with the North star Engine, to AAA, Annapolis, Maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then Service Manager, Chris, that AutoZone, on the way over, performed a free diagnostics for me and gave me printout...

AAA / Membership

photosuperman on 2015-10-14
I really like the services that AAA offers. And for the most part, the customer service is about as good as it gets. Then I got this... Due to recent budget cuts, I had to allow my membership to expire. I have done this before. And when I get flush, I go and buy another year. Today I get a...

AAA / Repairs

Reviewer93088 on 2015-09-24
I used triple a to get my vehicle towed to and from a repair shop. When it first was towed it made it to the shop fine. When it was towed back, it arrived with a broken window and glass in the back of the towers truck. My spouse had a conversation with owner of the company which wa...

AAA - California, Hemet / Lied to about insurance coverage

Reviewer36678 on 2015-09-10
I was rear ended at a stop sign. That is when I found out the full coverage I thought I bought was not present. I went to the Hemet, office to another copy of my insurance. The woman told me that She could not answer my questions about anything, due to me having a claim. Then, I am really...

AAA / sanded us for 3 days before tow truck came

Renee nitti on 2015-08-28
SHAME SHAME SHAME ON AAA Over 12 days ago I broke down in yosemite national park in California. I have a RV anf was with my 2 children. I live in New Jersey. It was about noon. I had no cell service. A ranger shows up and drives me to cell service spot. We call AAA. The park ranger gives my...

Triple Aaa / driver ran stop sign triple aaa refused to pay me

roberto diaz on 2015-06-09
One of driver run over stop sign and customer service really rude They don't want to pay for damages of my car. Claim number 011746705 I'm trying to avoid lawsuit Roberto diaz 3104085361

AAA / Service

Prather2000 on 2015-05-25
AAA didn't honor our premium membership 200 mile tow stating that the membership wasn't 24hrs old yet. We requested a tow truck for our vehicle to be towed the 199 miles to our mechanic, they refused stating they would provide 5 miles of toeing free! They would not honor the...

Aaa Insurance / Bad service

mussolini on 2015-04-13
All around bad service. Customer service, insurance agent never to respond, no courtesy, no cooperation. No claims, premium keeps going up and up Call center, too busy to answer phones due to high volume... Every negative comment I see on AAA Insurance appears to be accurate Potential new...

AAA / refused to tow car under premium service

i referred customer to a repair shop to help save him money. Customer had called his AAA to take the vehicle and they refused to take it. The package included 1 250 mile trip. Account holder was member for YEARS and never once used the service. AAA denied him because the repair shop wa...

Triple Aaa / screwed me cost me more money n aggervation

rebecca harpe on 2015-02-25
Used them 2 24 2015. Was told i had to prepay even after i said i always pay tow company. Gave my card number. Than my car was impounded for non payment. Well we all now those calls recorded. so i call n triple aaa has forward complaint n of course customers cannot contact dept directly...

AAA / Road Service Did Not Come Nor Follow Up

M. Nosal on 2015-02-20
I contacted triple AAA at 8:39 A.M.. My car was caught in an edge of a snow bank at the end of my road. The front passenger tire was stuck in a small indented area of ice. I contacted them online. I received a confirmation stating that help would arrive in 180 minutes. At 12:30 P.M. I...

Aaa Mt. Pleasant, Sc / Sold the wrong battery and did not back it up

Marc Retchin on 2015-02-05
Had a dead battery in my SUV. They drove out and replaced it. Within a year, it was dead again. I went to my regular mechanic thinking I had a bad alternator or electrical drain. They checked it and found that the battery provided by AAA was too small and did not meet the car...

Www. Bestwholesaleaaa.com / Company is real scam – they overcharge and didn’t return money back

T3nt on 2015-01-20
I purchased two items from the company www.bestwholesaleaaa.com. I paid about $450 for the order and postage, but after 2 months, they started to take money from me. They took for $150 more as my order cost. WTF? I called to the company and asked to return my money back, which they took...

Www. Aaautoshipping.com / These bastards stole my boat

MetalHeart on 2015-01-08
I transferred my boat with the help of the company www.AAAutoshipping.com. I was so disappointed, ‘coz they took my boat and money, and told to wait about several days. After 7 days I heard nothing from them as well as they started to avoid me and my emails. They are liars and...

Aaa Battery Roadside - California, Los Angeles / AAA Battery SCAM

Rohitpriti on 2014-12-16
So this is what happens, you are AAA member, you are on the road and batteries goes bad, you call AAA Roadside Assistance & you have to replace your car’s battery & you are stuck with very poor quality AAA battery. Few years back I was in same situation and I got my car battery...

AAA / Discriminating and Late Towing Service

Liz Rivera on 2014-12-06
I have been a member for 14 years and in the last month I experienced two of the worst service I have ever had with you. Today 12/6/2014 you got into my limits! I'm writing this to inform other customers of how terrible of a company AAA is lately. I called for towing service and they...

Aaa Trip Interruption / Rejected claim

lewisb001 on 2014-11-29
Very disappointed. We were on a road trip in August 2014. Left FL home, up east coast to ME and then over to Syracuse NY and then back to FL. Our first night in Portland ME we were caught in a flash flood. The hotel parking lot had four feet of water. Next morning our car was towed to...

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