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I searched this company and found there are several complaints concerning this company’s bate and switch policy and the cancel order policy. I placed an order and called the next day requesting cancellation. The company refused. I and my husband expressed our complaint concerning the fraudulent practice of this company. I was not surprised to find several had also complained about this company’s trickery when it comes to its wording in advertisement. As one stated in another complaint, "their wording is dishonest" I agree. I am surprise they consider themselves to be a Christian company, with such horrific practices. They lure you in offering giant discounts and free books only to over charge you and then discount the outrageous price. As you can see in the email I was charged for the so called 25 free books. Once I brought it to his attention, I was sent another email with the 25 removed, but the price for each book is now more. If the books are free then the price should have not changed... ... I plan on writing my elected officials as well.
My published book possesses all the tangible assets I wanted, (ie. graphics, binding, etc.). Unfortunately, after the publishing (which I paid for up-front), seemingly, there's nothing else they desire to, or can do without additional monetary charges. That's where my disillusionment began; the constancy of, 'book fair inclusion' or 'insertion into publications', etc., notifications, but all for a (hefty, in my world) price. Again, the quality of the finished book was thoroughly acceptable, the publishing process was smooth with helpful representatives...and then it ended...and I sense a disconnect, unless I have money in hand. It's unfortunate when Christian companies don't strive to be revolutionary among their competitive peers...instead of mirroring prevailing secular practices. I'm not in the publishing business, however, I'm inclined to believe there's more to be afforded Christian authors that don't threaten the bottom line. Do I seek a free ride ?...perhaps in my dreams, but, No! Albeit, I DO expect a Christian publisher to think/act outside of the fettering, and proverbial 'this is how we've always seen it done' dusty box. I rest assured there's the most needed, mission filling, informative, entertaining, and quality books available today...not being read because of that ol' chainer himself, ...money.
Among all Book Publishing companies, I chose Xulon press because it's a Christian Publishing company.
Your comments above seem to be a replica of what I am experiencing with Xulon Press since Jan. 2017!
I am still patiently working with this company...and hoping all of us can exercise the God's message even through this kind of business leading to a successful delivery of Christian love. My book is linked to a mission foundation: My Journey to Wholeness through which I am advocating Holistic Health care with the emphasis on Jesus healing principles.
I too have been had by Xulon Press. I have kept a positive attitude and TRUST they would be up front, honest and match their hype.
Today, nearly 5 months later; I am sooo disappointed, disgusted, frustrated and regretful that I went with Xulon Press.
I jumped through all the hoops to get my book published to meet the Christmas sales deadline. Through numerous neglectful, unprofessional, to the point of being nearly laughable if it weren't for the reality of : "This is my book and I want to get it done, and done RIGHT, and PROFESSIONALLY. . . . " . I can't find the words to describe how unbelievably disgusted, disappointed and frustrated I am. Yes, they insist the client PAY fully up front, before the book can go to press: Once paid. . . FORGET ABOUT IT!
And the ridiculous excuses they make! sounds like the same excuses they made several years ago. . . this clearly shows the company is not even trying to walk it's talk. "the company is growing too fast."
Well, with any luck at all; that won't be a lasting response. . . . as it has been for the past couple of YEARS!
and the employees, can't even do an adequate follow up!
CLEARLY, the left hand doesn't have a clue what the right hand is doing.
HELLO, is there any management who cares?
When I got Jarad, supposedly management: I question HOW he got there: but he keeps telling me "He's the one that makes the BIG BUCKS!" like that's what I want to hear . . . after 5 months of screw-ups!
Please, do yourself a favor and Look ELSEWHERE if you're wanting to publish your book!
It is not to my liking to post a complaint, I feel in this case, the company drove me to this.
I cannot comment on Xulon's practices to be non-christian. I never had a negative feeling about them except two issues. One was addressed in another person's comments. They admit that they have grown too fast to handle the business they have. According to their rep., they were in the process of hiring more staff.
However, we have major disagreements about royalties and the retail price of my book. It is hard to believe that if they drop the retail price to a more considerable cost to consumers, that I have to buy my own book (which I own the copyright to) at their original price. Yes, greed may have a part of it. But I know God has laid this book on my heart to publish and felt that Xulon was the publisher to do it.. So ultimately He is the one who controls it's destiny. So, I must trust Him to bless it no matter how the forces of evil try to discourage it. Maybe if we complain enough something will be done. If we pray more, We will receive the results God desires. Brothers and sisters, lets commit to pray for Xulon as we struggle with this company that those in authority will be convicted of the "less than Christian" business practices. That our books will reap all that God has intended for them to reap in-spite of what Xulon does or does not do for us. And that we trust Him more to know that He is ultimately in control.
Amen, like your testimony. If we put God First he will give you clear direction if you're welling to listen.
Go with a smaller company that will care about your book. Xulon is just too big to have time to care about the customer. It's all about the $$
After being invited to participate in a writing contest with the winner receiving "FREE Xulon Press Elite Publishing Package (valued at $7, 754) and a professionally-crafted press release to announce their win to the media, to bookstores, and on Xulon Press’ website, " and spending several hours editing my submission, I discovered at the end of the entry process that they wanted $39 to complete the submission! What a deal! If every hopeful sends $39 they can surely rack up a nice purse on this one!
Woefully disappointed in this "Christian" publisher!
Kim Davis
Xulon Press does represent Christian values as they advertise. Once you send them your fee, there is absolutely no help from them in helping you getting your book published. I made the mistake of publishing with them and will never do so again. I warn others considering Xulon not to publish with them.
Xulon press is on a watchlist
DO NOT TRUST THEM
https://selfpublishingadvice.org/self-publishing-watchlist-christian-publishers-december-2018/