WorldRemit review: Shut down account without notice

Two weeks ago I decided to use my World Remit account to send money to my mother. I initially created the account about ten years ago to send money to my sister in West Africa. After that I didn't need it again. So now ten years later, I'm no longer a struggling college student and can send my parents funds I decide to do so. I log into my account with no issues, add all the necessary information and submit the transaction. Less than 5 minutes later I receive an email saying my account was on hold and it was shut down.

I emailed back and waited 4 days, I never received a response. I decided to call. I spoke to an agent who verified my information and said they would send it to the appeal process. They said it looked like because I had not used my account in a long time that's why it potentially flagged in their system. I said that was fine, I understood it had been a very long time afterall. I said I was willing to go through any verification process they require, including sending my government ID to ensure I am the account owner. He said he would include all of that information. He said he was waiting for an answer arnd had not received one but we could hang up and they would email me their answer. I hung up and not less than two minutes later I got the SAME email, saying my account was on hold and shut down. I thought surely this has to be a mistake and system generated email because it didn't even say anything about the appeal.

I waited a week for what I thought would be another email to come. Nothing. So I called again and waited again. Got on with an agent, explained everything that happened. She said ok, looked in the system and said there was nothing I could do. My account was suspended and for the time being I could not use their services. I said ok, if it's suspended how long is the suspension then she said no my account was shut down. And I could not use their services. I asked why, she said legally they cannot disclose it. I requested to speak to a supervisor or the appeal team. She refused both requests. She said neither could help me and there was nothing to be done. I could never ever use their services again. She was absolutely NO help and did not seem interested in helping, just repeating that I could never use their services.