WoodSprings Suites
reviews and complaints

Stayed at the Quantico VA location for 2 weeks today, on the 3rd day of my stay the ac unit started to make a terrible noise which woke me up in the middle of the night I reported it to the front desk the next day to the young lady that was working the she wrote up the ticket and stated that it would be taken care of i asked her if she could switch my room but was told no other rooms were available. Today 10-9-23 i go to the front desk to pay the bill and i meet GM Tyree Davis for the 1st time i told him about the issue he wrote up the ticket to address the issue his whole vibe was fake and he lacks the customer service skills for the job he calls me to tell me that i gave false information on my review note 10-9-23 was the 1st time i ever seen Mr Davis he was over talking me so i hung up, obviously there is a lack of communication with his management team and his listening skills cause he took my communication with the young lady who i originally reported the issue to as if i said my statements to him. I am certain that Mr Davis has other Compliants on him because am not the type to write reviews or contact Corp. but in this case i had no choice you are not going to call me over talk me and tell me what words came out of my mouth.

Hi I been living there for over year and half and I had just payd for week and and they don't want to give my money back they saying I went into a room that was unauthorized room igot roll toilet paper for my mom my mom is very sick has heart problems and treated us like if we broke the law they kick me mom out and kept my money for getting roll toilet paper they said I was told not to go in the room the door was un lock and lot people go in there I'm not only person that went in there

I have been residing at Woodworking suites in Topeka Kansas since 07/13/2023 until present.I initially paid a week and have been paying daily since.I spoke with the front desk receptionist at least 3times explainng that the payment would be paid around 5pm-6pm due to my husband being at work and he gets paid daily.The Manager/front desk clerk agreed to this yet deactivated the card every day after 07/20/23.I would have to go get the card re-activated after I spoke with him.I had to wait outside for 15 mins the last occurance with my 1yt old child in weather of 107.00 Kansas has been in a heat wave.I am at a point where.I am making Corporate aware of the inhumane treatment that I have been subjected to here at the Woodsprings suite.And also asking for compensation because of this .Or I will pursue Legally the maximum amount of.compensation available for human rights violations of this nature.I was intentionally locked out of the hotel consecutively in a heatwave for 5 days and the card I was given was defective.

THE PROBLEM:

I was dropped off at WoodSpring Suites Chesapeake-Norfolk South by the Cab driver, at 1:45 am. There was no one available!

No one was on the desk. There was no bell to ring. I was able to come into the waiting area but you had to have a key to get into the lobby. There was a phone in that waiting area to call. I was waiting on that phone for 15 to 30 minutes and no one was available to assist.

There were business cards on the ledge and I called and left messages at each number, no response.

I had to go to the restroom. Some residents let me into the lobby area only to find out ALL DOORS IN THE LOBBY AREA WERE LOCKED. So I returned to the Waiting area and used the phone on the wall again.

There was no help!

IT IS NOW 3:00 AM.

I had nowhere to go. I had No Transportation, and everything was closed. I left this hotel to walk to the main road to see if I could see anything that was open that I could walk to.

I called Booking.com several times but they are a third party so they could not help. They apologized for the situation I was in.

I was walking down a major highway, trying to get near the areas where I saw lights. I was crying, pulling my suitcase, and trying to balance my bag on my shoulder. I cannot walk long distances because of my back problem but I was trying to get somewhere where I could get assistance.

I finally saw a police car and flagged the officer down. He rolled down the window and asked if I was ok and I responded NO. He told me to stay right there, and he would come to me. I broke down when he reached me. He said he was concerned as to why I was walking done that main highway at that time in the morning.

The officer was very kind and allowed me to collect myself so that I could explain my situation. Another officer joined him in his car. The officer put me and my bag in his car and took me to a Quality Inn where he knew there was a gentleman on the desk that would be able to get me a room. He told Bob to take care of me,

The room at the Quality Inn was unbelievable. No air, broken blinds, and the room faced the Waffle House, so privacy was a challenge.

In a few hours, I was with my cousin.

I followed up with Booking.com who said they were “escalating” the complaint and would get back to me. I called back every two days and I was told they were still addressing it.

I was told on 4/22/2023, that my 15.99 would be refunded and I would receive an email. The refund would take 8 to 10 days.

I was also told that they had spoken to WoodSpring Suites on my behalf and registered a complaint. I asked if anyone planned on calling me and giving me an apology. I was told NO.

The janitor/ maintenance man for your establishment i-10 houston approached my husband & I while we sat enjoying the beauty, the weather & our date night as we've done for almost 18 yrs. James" approached me mrs. Cynthia b. Baylor - cade & told me that I was parked wrong & I was on the line! & if anybody! Hit your car! U gonna be talk'n! He tried to back his car beside my bmw x5 with his * music so loud! Guest were looking out of thier windows. James had been going around the parking lot several times tonight as if he was intoxicated. He talks to guest as if he doesn't want them here & he intimidates everyone.

I am sending this email on behalf of my wife spencer who was removed from room 124 on May 23, 2023, because she complained multiple times about the noise that was coming from above in room 224. My wife and are both senior citizens. Furthermore, we stay at this location in the past year for nearly 3 months without any incidents. If we complained about a problem, it was fixed, like the fridge that wasn't working or the noise issue that resulted in us being moved to another room. But what happened on May 23, 2023, at approximately 8:30 PM is that the front desk receptionist calls the police on my wife to have her removed from the property because she complained about the noise above her. My wife in fact after several failed attempts to get the matter resolved she tapped on the ceiling after someone dropped something loud on the floor. Consequently, the receptionist ended calling the police and she was given 30 minutes to vacate the property. This is a shame and a miscarriage of justice. My wife did not deserve this, she paid for her room in full for one week and was removed on the fourth day because the complaints she made. She was scapegoated because is you have someone who is disturbing another guess and you can't discipline them but instead choose to remove the patron who is complaining you are not solving the issue you are excusing bad behavior and dismissing decent patrons for asking for help. My wife deserves an apology and a refund. Please refund the remaining three nights that are outstanding. Please address the receptionist who removed my wife from her room in such a rude manner. There needs to be more training in conflict resolution you can't remove someone because they complain about the noise. This behavior is unacceptable and must be dealt with immediately. My wife is owed an apology for being throwing out and force to find another hotel close to the Stafford Hospital to manage her medical appointments.

Thank you,

Mr. Spencer

My wife and I stayed at a Woodpsring Suites for one night in August 2022.$127.00 on my credit card. I had to provide picture ID.

In May of 2023, I received my credit card bill and there was $667.00in charges for several rooms and several nights at this same hotel. I was 1800 miles away those days.

This hotel is the only place in that town where I used my card. When trying to contact the hotel itself no one answered the first day I tried. A few days later someone answered but said the manager would call me back. Never happened. Called again , promised the same thing, never happened.

After many attempts to get in touch with Woodspring higher ups and no luck, I was routed to Choice Hotels who is the parent company. Very poor VOIP connections to a foreign country. When asked could I be forwarded to a member of management i was sent to a line that auto-disconnected me after ringing for a minute.

i have since canceled my card and am awaiting a replacement and now am going through the hassle of updating all my recurring accounts .

This hotel either has a very flawed IT system or an employee who accessed my personal information from its system to either charge up a few rooms for someone on my nickel or to pocket the cash from the till.

I would think something like this would be something management would want to fix and solve immediately but this company is extremely non communicative and has no clear complaint resolution procedure. Because of this experience , I certainly will never stay at a Woodspring and it is very unlikely I will stay at any of those owned by Choice either.

I'm complaining about the front desk service. There is none. We have 2 desk clerks that do not stay at the desk. They share a room together and are romantically involved. They put the sign up saying they are helping other guests. That's a lie. They are in their room. I have been to the desk 5 time's today to get my mail that's by now 3 days old. There a lot of people staying here that are very angry. We need some help.