WIZZ Air
Reviews and Complaints

My name is Rodica Băltescu, I am a European citizen and a person with a disability. I want to share two extremely traumatic experiences I had with Wizz Air, both at Craiova Airport. Romania
The first incident happened on May 23, 2024, when I requested water for a passenger who felt unwell. I was treated with disdain and aggression by the steward Andrei Păun, who shouted “GET LOST” at me and was about to hit me, being held back by a colleague. The entire scene happened in front of the PMR (reduced mobility assistance) staff from Belgium. This incident deeply affected me both physically and emotionally. I filed a complaint in Belgium, but Wizz Air NEVER replied.
The second incident happened on March 30, 2025. A Wizz Air staff member at the counter forced me to pay €73 for my hand luggage – a bag I have used for many years without any issue. The bag is soft and flexible, and because it was handled at the security check, it appeared slightly bigger. I explained the situation and moved a few clothes into another backpack. Still, I was repeatedly told I HAD to pay. Nothing else mattered – they just wanted the money.
Then, a young male colleague came and threatened me, saying I would NOT be allowed to board the plane if I didn’t immediately hand over my boarding pass. I felt intimidated, panicked, and humiliated. Due to the stress, I had a nosebleed. If it hadn’t been for the Border Police, I wouldn’t have been able to board. I am thankful to them.
This was the second time I was threatened like this, even though I am a paying passenger and a person with disabilities. This is not just disrespect – it is a direct attack on my dignity and health. It is unacceptable for any airline to behave like this with impunity.

I have sent multiple emails to Wizz Air and received NO reply. No explanation, no apology, no action taken.

I am asking for urgent and concrete measures against this kind of abuse and that Wizz Air be held accountable for the way they treat their passengers, especially vulnerable ones. Please make these facts public and official. It is NOT normal to fear boarding a plane, afraid of being humiliated, threatened, or even attacked. Baltescu Rodica Bruxelles

The website kicked me out when I tried to checkin and then would never allow me to get back online for checkin. At the counter prior to flight, I was charged 60 euros per person for in person checkin. It was the faulty website and they are charging me. I tried to file a complaint and then was told to pay euros with my credit card to be able to file the complaint and I could cancel at anytime! The biggest fraud company out there. Do not ever fly with them!

Sehr geehrtes Wizz Air Kundenservice-Team,
hiermit beantrage ich die vollständige Rückerstattung meines Tickets für den Flug von Basel nach Skopje, da der Flug um mehr als 1 Stunde und 30 Minuten verspätet war und ich laut Ihrer Richtlinie Anspruch auf eine Rückerstattung habe.
Aufgrund der erheblichen Verspätung bitte ich um die schnellstmögliche Bearbeitung der Rückerstattung.
Ich freue mich auf Ihre Rückmeldung.
Mit feundliche Grüßen
Amar Djeladini‬

Sehr geehrtes Wizz Air Kundenservice-Team,

hiermit beantrage ich die vollständige Rückerstattung meines Tickets für den Flug von Basel nach Skopje, da der Flug um mehr als 1 Stunde und 30 Minuten verspätet war und ich laut Ihrer Richtlinie Anspruch auf eine Rückerstattung habe.

Hier sind meine Flugdaten:

• Flugnummer: W64732

• Flugdatum: 02.03.2025

• Buchungsreferenz: YD6T5B

Aufgrund der erheblichen Verspätung bitte ich um die schnellstmögliche Bearbeitung der Rückerstattung. Falls Sie weitere Informationen benötigen, stehe ich Ihnen gerne zur Verfügung.

Ich freue mich auf Ihre Rückmeldung.

Mit feundliche Grüßen

Amar Djeladini

‪+[protected]‬

Request for Reimbursement Due to Check-in Error

Dear Wizz Air Customer Service,

I was unable to access my booking and complete the check-in process on the Wizz Air website despite multiple attempts using the provided booking information (confirmation code: IWFUNX, surname: NANAYAKKARA BADUNGODAGE) approximately 24 hours prior to the flight. I consistently encountered an error code that prevented me from accessing the booking.

As a result, when I arrived at Bucharest Airport in Romania to check in for my flight to Dubai, I was informed that I had to pay a check-in fee due to this issue. I was advised to request a reimbursement from Wizz Air, as this error was not caused by me.

I kindly ask for a refund of the €48 check-in fee that I was charged due to the inability to complete the online check-in process.

Thank you for your assistance in resolving this matter.

Best regards,
Madhuranga

Hello,

I was unable to access my booking and check-in on wizzair.com despite multiple attempts using the booking information I received (confirmation code: CLIYGN, surname: SAENZHERRERA) around 24 hours in advance. I kept receiving an error code that wouldn't allow me to open the booking. Upon arriving to the airport in Malaga to check in with WIZZAIR for London flight, I was told to pay a check-in fee and request a reimbursement from yourselves due to this error.

Many thanks,

Diana

I remitted 12 Emirati dirhams for the automated check-in service on the 6th of June 2024, with the confirmation number YMVG4K for my Kutaisi to Abu Dhabi flight. However, I solely received a receipt via email and not a boarding pass. Consequently, I resorted to manual check-in on the 8th of June 2024, at approximately 10:55 pm, precisely 24 hours prior to my scheduled flight. Kindly advise on the procedure to request a reimbursement for the automated check-in fee.

Wizz

1. Wizz gave me 120% WIZZ credit or 100% refund convert to credit.

2. I chose money refund, but had technical difficulties converting it.

3. I have sent emails and mad phone calls, and talk to chatbots, but I did not receive any help (have email documentation)

4. Now that the one year deadline have expired at no fault of my own, what should I do. Now do I get a human being to help me out of this two year nightmare!

5. besides the refund, my other compensation issues have not been addressed. (I am have kept thorough documentations)

HELP ME PLEAS! HELP ME PLEASE!

Davi’s Woo

Dear Sir/Madam,

Flight date: 2024-03-04 Flight number: W68025

Flight date: 2024-03-13 Flight number: W68026

I am Antanas Jasiūnas writing this letter to express my deep dissatisfaction with the inconvenience, stress, and unfair financial charges encountered during our journeys with your airline. The experiences of myself, my family, and our friend Sigita Grunduliene are unacceptable and warrant thorough investigation and appropriate actions.

Departing from Vilnius airport, I was charged a 55 EUR fee for my registered luggage, which I was informed at check-in could be carried as hand luggage due to its small dimensions and weight. Despite having prepaid for checked luggage, airport staff suggested carrying it as hand luggage, explaining that its small size allowed this. However, upon attempting to board the plane, Wizz Air representatives determined that my luggage exceeded the permissible dimensions by a few centimeters and applied an additional 55 EUR charge.

This additional charge was both surprising and unfair, especially considering that I had followed the airport staff's recommendations and had already paid for checked luggage. I also emphasize that the situation was highly stressful, and I was required to pay the fee without sufficient time to consider alternative actions as the gates were closing.

The second case relates to my return journey from Eindhoven (Flight date: 2024-03-13, Flight number: W68026). Due to circumstances beyond my control, including a significant traffic jam caused by a gas leak in Eindhoven that led to part of the city being closed, my family and I were forced to disembark from the bus and hire a taxi to make our flight on time. Rushing through, overheated and exhausted, stressing whether we'd even make our flight, we ran past masses of people at the checkpoint. Despite our efforts and clear evidence why we could not check our luggage in on time, I was again issued a 50 EUR charge for hand luggage, which was previously considered acceptable to carry. A similar charge was also applied to my parents' friend, Sigita Grunduliene, even though the luggage met all standards on the outward flight. This mockery of people, inducing such stress, is unacceptable. She paid for both of us with her card as I had no cash left.

Furthermore, I am very disappointed with your online check-in system, which differs from other airlines, such as Ryanair, where check-in can be done up to a month in advance. Despite paying 17.99 EUR for automatic check-in with Wizz Air, this service did not work, and I was forced to complete check-in at the last minute via my mobile phone, causing additional stress and inconvenience.

These three incidents not only caused significant financial and emotional stress for me and my family but also highlighted deficiencies in your company's customer service. Compared to other airlines like Ryanair, with which we also flew and encountered no problems with the same luggage, your company's policies and their application seem highly inconsistent and unfair.

I demand that the improperly issued charges for luggage and the unjustified fee for automatic check-in, totaling 173 EUR, be refunded to me and Sigita Grunduliene. Additionally, I request that our experienced emotional discomfort be duly considered and actions be taken to prevent similar situations in the future.

Enclosed are the necessary documents, including bank statements for the paid luggage fees, photos of the traffic jam in Eindhoven, notification of the gas explosion, and flight tickets.

With all due respect,

Antanas Jasiūnas

Sigita Grundulienė

Vida Jasiūniene

Lithuania, Klaipėda

Tel. +[protected]

Bonjour

ref CIHZ4T

Vous ma vais facturé 40 € fd frais d enregistrement a l embarquement a Grenoble! malgre mes protestations.

Votre site m a bien invité a m enregistré en ligne sauf qu apres au moins une dizaine de tentatives infructueuses, votre site ne fonctionnant pas, j e me suis présenté evidemment sans carte! je demande le remboursement immediat de ces 40 € merci Mr Vache

J ai evidemment une quitance de 40 euros payé en espece.

On 10th of February, 2024 my parents were scheduled to fly on Wizz Air W46116 from Tirana Airport (TIA) to Rome Fiumicino. I booked and paid everything online for them including the Airport Parking at Tirana Airport.

The payment was done and everything was fine until on 13th of February, 2024 when they departed in Tirana Airport coming from Rome Fiumicino Airport flying with Wizz Air W4388, they went to the parking lot to take the car and had to pay the airport parking fare again at the airport!

Once I paid online (you will find the confirmations on the attachments), and second they paid at the Tirana Airport even though they were showing them that the payment was done through you Airline Website Wizz Air.

I made an inflight purchase on my flight from Bucharest to London Luton. They charged me the wrong amount and said they would refund the transaction. She also assured that the incorrect amount wouldn't even leave my account because the transaction wasn't live or immediate or something along those lines.

After she issued a refund receipt, she put the transaction through again and we paid.

I have now seen my bank statement and I have not been issued a refund and the incorrect amount has debited account, therefore I have multiple debits for the same transaction.

Flight confirmation number is CJHN6A. Flight time was 6:30am on the 25th of December 2023 from Bucharest to London Luton.

I live in Abu Dhabi and this flight was my connecting flight to the UK which is why my card has been charged in AED.

Good morning,

I would like to complain and ask for refund on my last flight Sofia - Catania - Sofia

On the way from Sofia to Catania there were no option online to make the check in so I have tried more than 10 time with the app, we are group of 6 people so I had to input the ID information for all 6 people about 10 times. In the check in desk at the airport the lady was kind and didn't charge us as she understood us that there was a problem.

on the way from Catania to Sofia, I again had problem online and app so we went to Catania airport where we have been charged 50 eur per person (288 EUR in total) for airport check in.

Could you please accept my claim and refund us for the amount of the airport check in as the problem was not that we didn't want to do online check in, the problem was that Wizzair software was not working for me. Browser account didn't have option at all for online check in, The App check in problem was that the confirmation button (after I have put all details) was not active to click and confirm / accept / complete the check in.

Attached you can find the receipt for the payment done.

My complaint is to convey my profound dismay and frustration with the ongoing lack of resolution concerning the claims I submitted on July 24th and July 26th, 2023. After reviewing my account status, I was disheartened to find that both of these claims are still marked as "active with work in progress." It is alarming that nearly three months have passed, and there has been no tangible progress or resolution regarding these matters.

I am still awaiting reimbursement in the amount of 116 euros for an incident dating back to 22nd August. I have received an email saying this reimbursement would be refunded. Additionally, I am seeking clarification on two passenger delays, each lasting 2 hours and 35 minutes, as well as a detailed explanation as to why Wizz Air decided to operate our flight with four unidentified passengers on board.

Under a separate case I am waiting for an outstanding taxi fare discrepancy of £19.86.

A hotel fee of 284 euros.

Two instances of flight diversion, rerouting to Rome instead of Naples, affecting two passengers.

A thorough explanation regarding the unexpected diversion to Rome, the last-minute notification provided just 10 minutes before landing, why we were left stranded at 1.30am with no overnight accommodation or any form of transportation. Notably, there was no Wizz Air representative available to assist during this distressing situation.

Furthermore, I would like to draw your attention to the two emails I forwarded on September 11th and 12th, which remain unanswered.

I reserved the flight and paid fully on 28/6/23, flight date 2/10/23, 13:00 through GoToGate:

Confirmation; Order number: MCE6M2, Booking references: Flight: QFGZTP

On 11/8/23 I received via mail a change in schedule- flight departure was delayed to same date 16:55.

In notice checkin was scheduled to 30 days before flight.

I tried to checkin - also tried through the wizz app. Checking was not possible.

See attached screenshots.

When arriving to airport, tried again and again, check in was not available.

After standing in line to check in for 55 minutes, desk attendant sent us to pay for checkin and with no choice - we paid 42 euro per person (we are a family of 5) to checkin. No possibility of assistance.

Flight was delayed to leave for more than 30 minutes.

This is a theft in daylight! Please refund this money, for which I work very hard. The problem is on Wizz side. Not me!

I am filing a complaint about the situation that happened to me on 25/08/2023 at Burgas airport. I had purchased three tickets to return from vacation from Burgas airport to Katowice flight W61262 via Booking.com. On 24/08/2023 I tried to do checkin-in through the page that sent me to my e-mail Booking.com and directly from your website Wizzai.com but it was not possible because the site was blocked at the time of selecting places. In this situation, I decided to leave the hotel early to be 4 hours before the flight at the airport. The proof is the bus tickets, the road from Varna to the airport in Burgas is not the whole 2 hours. I was at the airport in Burgas around 11 o'clock and NOBODY WANTED TO HELP ME with checkin-in! I was told to wait until 13.10 when the check-in would start and then approach the service again, which I did, but then for our check-in and printing 3 tickets we were asked 48 euros per person! It lasted maybe 5 minutes and we were deleted very unhonestly because it was not our fault that we could not do checking-in and we made every effort to do it because we arrived earlier at the airport and did not get help. In my opinion, it was a deliberate action to get extra money from the client, I traveled around the world and this situation happened to me for the FIRST time, at every airport the staff was helpful but not here. It was my first time with WIZZAIR and it will probably be the last, because it is better to choose a slightly more expensive option and not have stress for a few days because I do not go on vacation to get nervous and be humiliated. The proof of my situation are the photos I am sending you. In this situation, I ask for reimbursement of the costs I wrongly incurred, I, for my part, will also inform my bank that I was a victim of blackmail and I had to pay this amount because I would not be allowed to board the plane. I hope my bank will block the funds. The last proof is that I have to write my complaint to this e-mail address because I can not file a complaint directly through you because when I give my e-mail address and password it gets a message that something is incorrect. And when I ask you to send a page to my e-mail where I can reset everything, I am ignored anyway. I have my e-mail and password but I'm treated like an idiot.

THIS IS HOW YOU TREAT CUSTOMERS.

Sebastian Wojciech Raczka - flight W61262 25/08/2023 Burgas BG to Katowice PL

Good afternoon,

I would like to bring to your attention the fact that I was asked to pay 114 euro as check - in fees for your Heraklion - Tel Aviv flight (#W4 7504) on Aug. 4th for three flight tickets, even though I have tried to check in online 24 hours in advanced, following an email prompting me to do so, but this option wasn't available at the time.

Furthermore, please kindly note your flight was late for more than three hours and after further investigation, I've discovered that your check-in fee is 13 USD per person, which does not amount to 114 euros. Moreover, after further consulting his supervisor, your cabin crew member advised us to contact you (similarly to the airport billing desk's advise, by the way), as it turns out- we shouldn't have payed these fees in the first place.

I would much appreciate your advise and respond on the matter.

I made a reservation between 14-16 February 2023 and bought the tickets through the wizzair application with the YMR8PH reservation code. While dreaming of a holiday with great excitement, 2 earthquakes with a magnitude of 7.4 and 7.6 occurred in my country, Turkey, on February 06, 2023, covering 10 provinces. Numerous aftershocks have occurred while dealing with the devastating effects of the earthquake. Unfortunately, these aftershocks felt in my family and my eldest son was hospitalized due to a fall. He was banned from traveling by plane for 1 month by the neurosurgeon and an official medical report was issued regarding this situation.

Subsequently, I created a claim on your website. First, on March 22, 20233 ( claim İd 7a4289d7, d2ce5501, 0cf9ea16) on the subject. Beforehand, I reached the customer representative by phone and was told that if I create a claim, the issue will be resolved. Than Wizz air offered a 100% refund to my wizz air account by your customer representative, Besa M.. I accepted this. But they didn't. Then on April 04, 2023, they offered a 50% refund by your customer representative, Anilla DAshi. They also said that this refund is not only for the sick passenger, but also for the accompanying person. But they did not return it again. Then they said that would refund 159.89 Euros for all passengers, I accepted, but they didn't again. Even though the earthquake disaster alone should have been a force majeure, wizzair did not refund my fee despite all kinds of commitments.

I keep all correspondence and e-mails on the subject. I look forward to your understanding and support regarding this attitude and behavior that does not suit a corporate and respected organization.. I trust your understanding and expect your support..

Regards..

İlker ASLAN

[protected]@email.com

I booked a return ticket for an emergency family issue the flight booked for 8th July 2023, when was my turn to give them the ticket for checking to get in the plane the person on checking was holding me and another 4 people looking on our faces and how we dressed up and told us that we have no more seats available, shocking as I have done my checking on time and I had allocated seat. I asked for the reason why this is happening and to give me a reason why I don’t get in the plane and person on the checking started shouting and raising her voice said that there was over booking tickets, I am a well educated person and I had everything with me passport and checked in ticket kept my calm and respect, I feel discriminated against apparently by this person.

Extremely poor customer service.

Awaiting compensation claim payment that they have been ordered to pay, have provided all bank details and confirmation that payment would be made within 14 business days, yet no payment has been received in the allocated time.

Email states to let them know if payment is not received, but no one is interested - no replies from claims handler, call centre says they are unable to help and tells me to start a new complaint!

Absolutely ridiculous that you are unable to talk to someone on the phone regarding this.

On 22nd June 2023, we contacted customer service to ask for a change of flight from 26th June to 23rd June. We were advised to make a payment online to make the changes. The first time my card was declined, we called back & again we were told it didn’t go through but we can try & make the changes the card payment didn’t go through. My bank holder never allowed the card payment to go through. We contacted customer services & clearly stated with no payments no changes can take place. We then decided just to go back on 26th June 2023. We never received an email of change of flight only today to be informed our flight is delayed. He contacted customer service & told our flight was changed for today. We have tried to explain to customer services as we didn’t pay. We have been told to put in a complaint which will take 30 days.

Dear Sir,

My Wizzair Flight No W43146 which originally was supposed to depart from Rome Fiumicino on June 19th at 16:00 to Bucharest Otopeni has managed to depart only on June 20th at 00:40.

Out group consisted of 2 adults and 2 small children which because of such delay has landed home only at 3:40 AM.

The company has offered us as a compensation only 4EUR/passenger vouchers to be used in few airport stores and for a small selection of goods however all such stores were closed during our stay in such airport.