Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Airlines and Air Travel WIZZ Air Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026
WIZZ Air

WIZZ Air review: Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026

A
Author of the review
2:06 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir/Madam,

Flight date: 2024-03-04 Flight number: W68025

Flight date: 2024-03-13 Flight number: W68026

I am Antanas Jasiūnas writing this letter to express my deep dissatisfaction with the inconvenience, stress, and unfair financial charges encountered during our journeys with your airline. The experiences of myself, my family, and our friend Sigita Grunduliene are unacceptable and warrant thorough investigation and appropriate actions.

Departing from Vilnius airport, I was charged a 55 EUR fee for my registered luggage, which I was informed at check-in could be carried as hand luggage due to its small dimensions and weight. Despite having prepaid for checked luggage, airport staff suggested carrying it as hand luggage, explaining that its small size allowed this. However, upon attempting to board the plane, Wizz Air representatives determined that my luggage exceeded the permissible dimensions by a few centimeters and applied an additional 55 EUR charge.

This additional charge was both surprising and unfair, especially considering that I had followed the airport staff's recommendations and had already paid for checked luggage. I also emphasize that the situation was highly stressful, and I was required to pay the fee without sufficient time to consider alternative actions as the gates were closing.

The second case relates to my return journey from Eindhoven (Flight date: 2024-03-13, Flight number: W68026). Due to circumstances beyond my control, including a significant traffic jam caused by a gas leak in Eindhoven that led to part of the city being closed, my family and I were forced to disembark from the bus and hire a taxi to make our flight on time. Rushing through, overheated and exhausted, stressing whether we'd even make our flight, we ran past masses of people at the checkpoint. Despite our efforts and clear evidence why we could not check our luggage in on time, I was again issued a 50 EUR charge for hand luggage, which was previously considered acceptable to carry. A similar charge was also applied to my parents' friend, Sigita Grunduliene, even though the luggage met all standards on the outward flight. This mockery of people, inducing such stress, is unacceptable. She paid for both of us with her card as I had no cash left.

Furthermore, I am very disappointed with your online check-in system, which differs from other airlines, such as Ryanair, where check-in can be done up to a month in advance. Despite paying 17.99 EUR for automatic check-in with Wizz Air, this service did not work, and I was forced to complete check-in at the last minute via my mobile phone, causing additional stress and inconvenience.

These three incidents not only caused significant financial and emotional stress for me and my family but also highlighted deficiencies in your company's customer service. Compared to other airlines like Ryanair, with which we also flew and encountered no problems with the same luggage, your company's policies and their application seem highly inconsistent and unfair.

I demand that the improperly issued charges for luggage and the unjustified fee for automatic check-in, totaling 173 EUR, be refunded to me and Sigita Grunduliene. Additionally, I request that our experienced emotional discomfort be duly considered and actions be taken to prevent similar situations in the future.

Enclosed are the necessary documents, including bank statements for the paid luggage fees, photos of the traffic jam in Eindhoven, notification of the gas explosion, and flight tickets.

With all due respect,

Antanas Jasiūnas

Sigita Grundulienė

Vida Jasiūniene

Lithuania, Klaipėda

Tel. +[protected]

Claimed loss: 173euro

Desired outcome: Please refund our incurred financial damage and manage your service personnel so that they do not demean people and do not treat us like animals.

Confidential Information Hidden: This section contains confidential information visible to verified WIZZ Air representatives only. If you are affiliated with WIZZ Air, please claim your business to access these details.

WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 1
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 2
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 3
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 4
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 5
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 6
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 7
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 8
WIZZ Air - Flight date: 2024-03-04 Flight number: W68025 Flight date: 2024-03-13 Flight number: W68026 - Photo 9
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More WIZZ Air reviews & complaints

WIZZ Air - payment error
WIZZ Air - ignoring requests and take money from credit card 13
WIZZ Air - payment unsuccessful, but funds deducted from debit card 2
WIZZ Air - online booking 3
WIZZ Air - luggage payment 1
WIZZ Air - poor recruitment team
WIZZ Air - inflight purchase
WIZZ Air - feeling of being robbed
WIZZ Air - customer service / wrong information provided.
WIZZ Air - No response/refund received after sending email after email for a cancelled flight
View all WIZZ Air reviews and complaints

  1. WIZZ Air Contacts

  2. WIZZ Air phone numbers
    +36 690 900 555
    Click up if you have successfully reached WIZZ Air by calling +36 690 900 555 phone number 90 90 users reported that they have successfully reached WIZZ Air by calling +36 690 900 555 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +36 690 900 555 phone number 65 65 users reported that they have UNsuccessfully reached WIZZ Air by calling +36 690 900 555 phone number
    16%
    Confidence score
    Hungary & International
    +44 330 977 0444
    Click up if you have successfully reached WIZZ Air by calling +44 330 977 0444 phone number 72 72 users reported that they have successfully reached WIZZ Air by calling +44 330 977 0444 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +44 330 977 0444 phone number 76 76 users reported that they have UNsuccessfully reached WIZZ Air by calling +44 330 977 0444 phone number
    United Kingdom
    +43 900 373 729
    Click up if you have successfully reached WIZZ Air by calling +43 900 373 729 phone number 1 1 users reported that they have successfully reached WIZZ Air by calling +43 900 373 729 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +43 900 373 729 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +43 900 373 729 phone number
    100%
    Confidence score
    Austria
    +32 90 315 005
    Click up if you have successfully reached WIZZ Air by calling +32 90 315 005 phone number 3 3 users reported that they have successfully reached WIZZ Air by calling +32 90 315 005 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +32 90 315 005 phone number 5 5 users reported that they have UNsuccessfully reached WIZZ Air by calling +32 90 315 005 phone number
    Belgium
    +359 90 063 949
    Click up if you have successfully reached WIZZ Air by calling +359 90 063 949 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +359 90 063 949 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +359 90 063 949 phone number 1 1 users reported that they have UNsuccessfully reached WIZZ Air by calling +359 90 063 949 phone number
    Bulgaria
    +385 60 502 022
    Click up if you have successfully reached WIZZ Air by calling +385 60 502 022 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +385 60 502 022 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +385 60 502 022 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +385 60 502 022 phone number
    Croatia
    +357 90 019 009
    Click up if you have successfully reached WIZZ Air by calling +357 90 019 009 phone number 1 1 users reported that they have successfully reached WIZZ Air by calling +357 90 019 009 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +357 90 019 009 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +357 90 019 009 phone number
    100%
    Confidence score
    Cyprus
    +420 900 140 809
    Click up if you have successfully reached WIZZ Air by calling +420 900 140 809 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +420 900 140 809 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +420 900 140 809 phone number 1 1 users reported that they have UNsuccessfully reached WIZZ Air by calling +420 900 140 809 phone number
    Czech Republic
    +45 90 111 114
    Click up if you have successfully reached WIZZ Air by calling +45 90 111 114 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +45 90 111 114 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +45 90 111 114 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +45 90 111 114 phone number
    Denmark
    +372 609 4141
    Click up if you have successfully reached WIZZ Air by calling +372 609 4141 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +372 609 4141 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +372 609 4141 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +372 609 4141 phone number
    Estonia
    +358 60 019 053
    Click up if you have successfully reached WIZZ Air by calling +358 60 019 053 phone number 3 3 users reported that they have successfully reached WIZZ Air by calling +358 60 019 053 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +358 60 019 053 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +358 60 019 053 phone number
    100%
    Confidence score
    Finland
    +33 899 860 729
    Click up if you have successfully reached WIZZ Air by calling +33 899 860 729 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +33 899 860 729 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +33 899 860 729 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +33 899 860 729 phone number
    France
    +49 302 178 4016
    Click up if you have successfully reached WIZZ Air by calling +49 302 178 4016 phone number 14 14 users reported that they have successfully reached WIZZ Air by calling +49 302 178 4016 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +49 302 178 4016 phone number 30 30 users reported that they have UNsuccessfully reached WIZZ Air by calling +49 302 178 4016 phone number
    Germany
    +30 901 140 0693
    Click up if you have successfully reached WIZZ Air by calling +30 901 140 0693 phone number 10 10 users reported that they have successfully reached WIZZ Air by calling +30 901 140 0693 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +30 901 140 0693 phone number 12 12 users reported that they have UNsuccessfully reached WIZZ Air by calling +30 901 140 0693 phone number
    Greece
    +354 539 0620
    Click up if you have successfully reached WIZZ Air by calling +354 539 0620 phone number 1 1 users reported that they have successfully reached WIZZ Air by calling +354 539 0620 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +354 539 0620 phone number 2 2 users reported that they have UNsuccessfully reached WIZZ Air by calling +354 539 0620 phone number
    Iceland
    +39 895 895 4416
    Click up if you have successfully reached WIZZ Air by calling +39 895 895 4416 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +39 895 895 4416 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +39 895 895 4416 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +39 895 895 4416 phone number
    Italy
    +371 90 200 953
    Click up if you have successfully reached WIZZ Air by calling +371 90 200 953 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +371 90 200 953 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +371 90 200 953 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +371 90 200 953 phone number
    Latvia
    +31 202 625 762
    Click up if you have successfully reached WIZZ Air by calling +31 202 625 762 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +31 202 625 762 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +31 202 625 762 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +31 202 625 762 phone number
    Netherlands
    +47 82 059 032
    Click up if you have successfully reached WIZZ Air by calling +47 82 059 032 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +47 82 059 032 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +47 82 059 032 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +47 82 059 032 phone number
    Norway
    +48 703 703 003
    Click up if you have successfully reached WIZZ Air by calling +48 703 703 003 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +48 703 703 003 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +48 703 703 003 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +48 703 703 003 phone number
    Poland
    +351 707 500 209
    Click up if you have successfully reached WIZZ Air by calling +351 707 500 209 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +351 707 500 209 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +351 707 500 209 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +351 707 500 209 phone number
    Portugal
    +40 900 310 020
    Click up if you have successfully reached WIZZ Air by calling +40 900 310 020 phone number 14 14 users reported that they have successfully reached WIZZ Air by calling +40 900 310 020 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +40 900 310 020 phone number 8 8 users reported that they have UNsuccessfully reached WIZZ Air by calling +40 900 310 020 phone number
    27%
    Confidence score
    Romania
    +7 499 500 5676
    Click up if you have successfully reached WIZZ Air by calling +7 499 500 5676 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +7 499 500 5676 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +7 499 500 5676 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +7 499 500 5676 phone number
    Russia
    +34 807 403 359
    Click up if you have successfully reached WIZZ Air by calling +34 807 403 359 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +34 807 403 359 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +34 807 403 359 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +34 807 403 359 phone number
    Spain
    +46 900 111 2029
    Click up if you have successfully reached WIZZ Air by calling +46 900 111 2029 phone number 0 0 users reported that they have successfully reached WIZZ Air by calling +46 900 111 2029 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +46 900 111 2029 phone number 0 0 users reported that they have UNsuccessfully reached WIZZ Air by calling +46 900 111 2029 phone number
    Sweden
    +41 900 000 178
    Click up if you have successfully reached WIZZ Air by calling +41 900 000 178 phone number 2 2 users reported that they have successfully reached WIZZ Air by calling +41 900 000 178 phone number Click down if you have unsuccessfully reached WIZZ Air by calling +41 900 000 178 phone number 2 2 users reported that they have UNsuccessfully reached WIZZ Air by calling +41 900 000 178 phone number
    Switzerland
    More phone numbers
  3. WIZZ Air emails
  4. WIZZ Air address
    BUD International Airport, Building 221, H-1185, Budapest, Hungary
  5. WIZZ Air social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  7. View all WIZZ Air contacts
WIZZ Air Category
WIZZ Air is ranked 10 among 218 companies in the Airlines and Air Travel category
#08 Aeroflot Aeroflot #09 Lufthansa Lufthansa #10 WIZZ Air WIZZ Air #11 Emirates Emirates #12 Air Canada Air Canada

Most discussed complaints

ignoring requests and take money from credit card
1
(opinions to this review)
WIZZ Air Alternatives
JetBlue Airways 403 reviews Air Arabia 223 reviews Oojo.com 34 reviews Aer Lingus Group 27 reviews Sheraton Addis 2 reviews