WestJet Airlines
reviews and complaints

Hi.. I have been a westjet customer for 21 years... I just flew to alberta to visit children & grandchildren... On the flight back to comox I showed up at the airport to check in... It was not working so I rechecked my ticket and realized that I had booked pm instead of am... I waited in line to try to get on an earlier flight.. I am 70 years old and did not want to spend 14 hours in the calgary airport... When I talked to the woman at the desk she said if I run I could get a flight leaving in 15 minutes... Stressful but I booked it... Was shocked when I did not get any refund for the flight I had already booked but had to pay $500 dollars to fly to comox... This seemed so expensive... There are flights for under a $100 from calgary to comox so why would a ticket be so much and after I had already paid for one... I am a loyal westjet customer but there are other options flying out of the comox valley... It was so very stressful and made the trip very pricey... I am hoping there is something you can do to make this experience a little less painful... My westjet number is #[protected]... Westjet flight ws3315 was the original flight booked... May 10, 2022...Confirmation number tvrpis

April 13/22

Our original direct flight from Puerto Vallatra to Saskatoon which we were booked on was changed by West Jet to go thru Calgary with a stop over of less than 2 hours. Flight was supposed to arrive in Calgary at 9:15PM and then depart at 11:25PM for Saskatoon. When we arrived in Calgary we sat on the plane for 10-15 minutes waiting for a gate to deplane. We went thru customs then we had to wait for our luggage to be offloaded(which was delayed) because we had go to customs secondary with 2 cats we had with us. When we cleared secondary customs we had to get back into a security line up with several other passengers for our next flight which West Jet knew we where in the airport for. At no time did any announcement come over the intercom or any West Jet agents come to security to look for us. We learnt from another passenger on our same flight that the gate had been changed also and that we never received any form of notification via email etc.

When we finally cleared security heading to our new gate only to learn from the people coming back from the gate that West Jet did not hold the plane for any of us.

I requested the call-back option but it prompts you to press 1, 2, or 3 which is not registered on your mobile devices. So after being rejected to be answered while on hold for over 2 hours, you are also unable to speak to anyone because the prompt doesn't listen to voice commands and is not sensitive to mobile device keys (which almost every other service I use has options for voice or registers the keys you press).

There seems to be something wrong with your system when you have two seniors told to come to the airport at 430 for a 7 oclock flight and its delayed till 9 oclock but the problem i have is they told me there was room on a earlier flight for the two of us but we would have to pay extra to get on that flight so i declined because they said it was only delayed for 30 minutes at that point and then it got delayed till 915 Gary and Gayle Stewart flight 275 out of halifax on may 4th

Flew April 1, 2022 Calgary to Toronto then to Halifax. Flight to Toronto was delayed due to medical issues which is understandable however during flight they changed Halifax flight to five hours later. Calgary flight arrives in to Toronto one hour before originally flight to Halifax. On both flights we paid for seats that we never got. Totally frustrating to. say the least have not received any response to complaints form sent in over two weeks ago. Not impressed with this service.

On April 18, 2022 I arrived in Vancouver, BC after flying with Qantas QF75 from Sydney, Australia. I picked up my luggage in order to transfer to a red eye flight QF3589 on West Jet to Toronto, Ontario. When I picked up my luggage in Toronto I noticed a huge hole with bent metal sticking out of it in one of my large pieces. That damage was not present when I sent my luggage through at the airport. The luggage is not reparable and is now not usable any more. I think a replacement piece of luggage by West Jet is in order.

Our flying experience was one problem after another. My husband and me were supposed to depart St. John's, NL airport at 5:45 am on April 12th. Flight got changed and we were informed of the change less than 12 hours before the time of our flight. New flight given to us for 9:30 am (instead 0f 5:45 am) caused us to miss our connecting flight in Toronto to Dominican Republic and we had to take a flight the next day. This meant we lost one day of our DR vacation, and spent over $300 in hotel and food also.

Our return flight to Toronto on April 20th got delayed by 2.5 hrs leaving Punta Cana for Canada so we missed our connecting flight in Toronto for Nova Scotia and then on to NL the following morning. We were told we would be stuck in Toronto until Saturday but we got a 4pm flight to Halifax on Thursday. Finally, we got home to NL yesterday, Tuesday at 5pm. instead of at 10 am on April 21st. Out of all of the cancellations, delays and even a bird striking our place and breaking the windshield, we were left to sleep in he airport and only one day got $30 of food voucher. These 5 days trying to get home meant we both lost our income for those days because we weren't home to work.

Our April 9th,2021 flight from PHX to YYC was changed by WestJet from the Premium Class we had booked and paid for to Economy without refunding the price difference involved with this downgrade that was not approved by us.

Flight documentation is available for submission to you to prove booking and subsequent change

Because the flight was late and we were placed at the rear of the aircraft, we literally had to run to clear customs and catch our connecting flight

We were not happy and I had to calm down before submitting this complaint in order to not get nasty.

I also can't attach my scan as it is in the wrong format.

I was a passenger on April 9, 2022. I departed St. John’s, NL on a direct flight to Orlando, Florida. As we started to depart the gate in St Johns, the flight attendants were introduced and the training for seat belts, oxygen masks and life jackets began as usual. We only use Westjet as our airline as the staff are very friendly and are always there to help. During flight WS1048 to Orlando there was 1 particular flight attendant who was not very nice. She seemed to have an attitude with not only us but everyone on that flight. I understand that the first couple of rows are upper class seating and the curtain is pulled across but when you have a bladder issue and you have to go to the washroom but you can’t get there because the cart is in the isle what options do you have but to go to the bathroom that’s behind the curtain only to be stopped and told to go back to your seat. When we tried to explain the situation she didn’t have time to listen and we were told that if we didn’t cooperate we would be given a yellow card that would prohibit us from flying for a year. The flight attendant ( her name was Natasha) moved on without any apology or follow up. Westjet is by far the best airline to travel on. The cleanliness, customer service and friendly atmosphere is why we choose not to fly with anyone else. On returning to St Johns on April 22th we got that same service that we always expected from Westjet. Our flight to Orlando was definitely not a good one but returning to St Johns the attendants aboard outdone themselves as usual. I guess you’ll always get 1 bad apple out of a bunch.

My husband and I booked travel on WestJet in December 2019 to travel from the US to Calgary for summer 2020. Because of Covid and travel restrictions, we cancelled our trip in April 2020. We received credit for our travel. WestJet has had our money for over 2 years, but we have been unable to use our credit. We would like a monetary refund as this travel cancellation was beyond our control.

On Friday, Jan 7, 2022 WestJet flight WS 2644 departing Toronto for Liberia, Costa Rica, my husband and I did not bring food onto the plane thinking that we would purchase in flight. There was only Tim Hortons open in the airport at that time with a huge line up. Once we were up in the air it was announced that they were unable to aquire food due to staffing shortages. We were seated in 14E and 14F. The staff were very nice and offered juices, water etc.

We met lots of Canadians that flew West Jet during the 2 months we were there and did not hear about any issues, so we thought it was an isolated incident.

Upon our return flight Mar 7, 2022 WS2645, again we thought we would purchase food in flight. For the first time ever, we had drank our water enroute to the airport and thought we would purchase in flight as well. Again, no advance notification until we were up in the air that they could not acquire food and beverage in Toronto. That meant that they only were able to offer about 3 oz of water and 1 pckge of a snack for the entire flight. Needless to say some people were livid and caused a commotion to the staff.

Why were we not notified in advance? Is this an acceptable practice?

Our journey home took over 17 hours and all we had was breakfast and very little water.

On october 2nd, 2021 my flight was cancelled, I checked-in the night before and had my seat, when I arrived at Dorval airport at 7:30asi was told my 9AM flight was cancelled due to mechanical failure and that westjet booked an Air Canada flight for me: Montreal to Toronto then Toronto to Edmonton, I refused as my flight was a direct flight Montreal to Edmonton with further travel arrangements which also had to be cancelled, I was on the phone with Wesjet on Oct 2nd for about two hours, they were able to cancel the air canada flight from toronto to edmonton but so far and it is now april 11, 2022 I have not received my 262.74 $ credit for ticket no [protected] issued sept 21, 2021 KZIMSX reservation code ITLHRF.

I was told a the dorval airport that the flight was cancelled due to mechanical failure.

Patrick McDonough

My Itinerary # is [protected]

Before my departure to Las Vegas, after I paid $31.50 for my Bag fee the machine broke down, it did not print the luggage label then I had to

print another one.

As you see in the picture and paid $52.50 extra

When I documented my luggage they had to delete one bag, because I only documented one bag

I need you to please returned the extra $52.50 to my MasterCard

Attached below pictures of receipts and Itinerary

any more questions please let me know please

Javier Mora Zamarripa

[protected]

103-7111 Linden Avenue

Burnaby BC.

Canada

Email. [protected]@yahoo.com

Dear Team

I am highly disappointed to see that there is no response to my request dated 8th March 2022, despite a follow up reminder.

I had written to both travelbank and westjet rewards email id regarding my request. It is hard to believe that there is no regard for a client email and no response at all.

Due to limited travel for last two years, we have not been able to travel and utilize my travel bank credit of USD 900. I have submitted a request for extending this further as these expire in coming month. However, there is no response at all. Now I am raising a complaint, looking forward to receiving your support.

Travel Bank: [protected]

Regards

Varsh

Westjet continually delayed a flight from a Friday morning to Sunday Morning but did it 1 hr before each delay. They delayed Friday morning to afternoon, from afternoon to Friday night, to sat morning to sat night to Sunday morning when they actually flew. They wasted 3 days of family vacation. Tell me they only have access to one plane. I don't believe it.

They say they are not responsible or accountable due to mechanical issue. They are supposed to notify customers of that but didn't. My family filled in the compensation. form-all denied.

This airline has gone from one of the best to one I do not recommend anyone use. Customer service is crap. If you wanted to change your flight 4 or 5 times over 3 days see how much they would charge you for that. I guarantee you couldn't say you are not responsible to compensate west jet

with fees.

I am an ordinary Canadian citizen with no criminal record, yet because I am refusing on the basis of my libertarian principles to comply with the Covid 19 guidelines, I am being discriminated against by your airline and by the Canadian Govt by not being allowed on your planes. I am filing a complaint about this. It is illegal for a business to engage in discrimination, this is against the UN Charter of Human Rights and Freedoms. I am requesting that WestJet lift the mandatory vaccine restrictions, working with the Canadian govt to end these illegal measures.

Flight 3168 3:55pm YLW-YYC 03 March 2022

I had several pieces of ornaments, in my 2 pieces of baggage that were marked fragile. One came through the oversized and fragile pick up area, the other came through the normal conveyor belt. The ornaments in this bag, two candle holders, both broke. Three exotic African elephants-two of the tusks broke. I spoke with the baggage customer service agent who said She would rite a report. She was non empathetic to my distress as these are family heirlooms.

I was very disappointed with the lack of customer service

March 2020 westjet vacations: we were forced to take rewards dollars for cancellation of our westjet vacation due to covid - there was no notification of impending expiration. rewards dollars were only valid for 2 years.

we are out the total cost of the trip.

west jet vacation was part of a group booking which we have been trying to get refunded as a group since July 2021 when westjet changed their minds on refunds.

the total cost of the trip was 3816 which expired on feb 22 2022 - again with no notification.

March 4/22 Flight #WS1517 Phoenix to Calgary - original departure 6:45 pm

Flight delayed due to flight crew member availability.

Connecting flight Cal to Edm not made.

The next flight to Edm - 9:00pm March 5/22.

Receive vouchers used 1 - $15.

Hotel voucher authorized - no rooms available.

West Jet counter closed - open 4:00 am March 5/22. Therefore, I was left to wonder the Calgary Airport aimlessly. 4:00 am checked - WJ counter - told no earlier flights available. I was disparate to get home - animals needed to be cared for. Counter WJ suggested Red Arrow - seat booked - 12:30 bus to Edmonton. Informed WJ Counter - I could not wait till 9:00 pm for a flight - made my ticket available for another traveler.

My daughter called to change flight time for her dying father. His name is Ken Buckley. My daughter’s name is Holly Buckley. He is stage for Liver Failure.

He has to fly from Edmonton to Toronto, then wait 5 hours before taking the bus to Belleville. He has a terrible infection(acites) in his leg.

There was one flight that connected with a short wait time. When Holly got the call back from West jet she tried to arrange this. Told there would be a cost difference. She asked to speak to an executive member regarding the price difference and was disconnected. West Jet had her number in case of this happening. No one returned her call. Her father leaves tomorrow. This was the final visit from her father who she hadn’t seen in 3 yrs. To see his first and only grandchild before he dies. Meet his grandson and son in law.

I think it is appalling that the call was purposefully dropped. I think it is appalling that West Jet wouldn’t try to accommodate for an ill, dying person.

She will get to the executive team, but doesn’t want to waste her last day with her dad. They will be reviews land somewhere, news outlets etc. I am her mother, I felt I had to try. We have flown numerous times through West Jet, very disappointed in the service.