Wells Fargo Mobile
reviews and complaints

Customer service, especially where current technology stands, should be at its peak when it comes to suiting the needs of the consumer. This app feigns as if it’s the epitome of advancements yet it does NOTHING to make the banking experience easier or more understandable. It’s overloaded with an abundance of packages and plans to make the average person think they need seemingly purposely complicated extras to potentially send the average individual further and further into a downward financial spiral indebted to the bank as an addition to all your other debt (if you have any). The app dupes the consumer into thinking all their banking needs are handled and all that’s needed is to occasionally visit a snapshot of your assets when that’s the farthest from the truth. What the app shows is NOT whats actually a real time account of your bank account. Even though every time you swipe your debit card there is a record taken of the activity the app “pretends” as if you have written a check that it can’t see...even though it DOES see the action. Instead of factoring this activity it gives you a false description of the funds actually available to you causing you to overdraft your account...spending money you no longer have. Then when you call a bank associate regarding the matter they tell you that you should be keeping a physical record of your banking transactions like it’s 1927. Forgive me if I’m wrong but I thought we were in the 21st century and technology like APPS had moved us beyond that era. Then the bank associate will tell you that you should have alerts turned on to alert you to overdrafts. But that’s not helpful because these alerts only alert the consumer AFTER the negative action has hit your bank account. The app should give the consumer the totality of details that the bank has collected in retail time to ensure the consumer is not making grave financial mistakes that only benefit the bank. It’s as if we are being set up to make mistakes that allow the bank to take more preventable fees. This app is predatory which makes the bank out as engaging on predatory practices in my unprofessional opinion. I have been in search of unbiased professional opinion in order to remedy this situation.

Overall, the app is solid. However, there are a few things that irk me and don’t make a lot of sense. I think resolving these would improve quality of life for users immensely.

1) When logging in via my iPhone app, there is always a brief instance where the screen displays my last login. However, it is treating THAT logon as my last login. Honestly that isn’t helpful at all. It should show the login before that. If I haven’t logged in, in a week and I see the last login date as yesterday, this would be more telling for me from a security standpoint. Displaying the current date/time adds no benefit and just slows the login process down. I’d vote it’s either removed or adjusted to display the login prior to the one I am immediately performing.
2) Alerts need an overhaul. I understand alerts are different for different credit/debit cards (though I have no idea why). If this is a nickel and dime approach because I’m using a no fee card, all that results in is forcing me to use a different free card from someone like Discover who does their alerts right. First and foremost, almost EVERY other credit card company offers transaction alerts. I get a push notification to my watch and my phone any time my card is used. There is no option for that with my Wells Fargo card. Additionally, to many of the alerts I want to use are email only. No push notification option available. On the email topic, why in the name of all that is good are you sending me a reminder that my bill is due AFTER I’ve already paid it? This always makes me think I forgot to pay the bill. No one else does this. I’ll get a reminder closer to the due date if I haven’t paid, but if I already have, they stop sending notifications.
3) Last but not least, there should be an option to submit feedback within the app. Maybe it’s a psychological thing, but I feel posting this review here will simply be ignored. Someone using your bank has no choice but to use the app if they want a decent mobile experience so they aren’t going to read these. I’ve no clue why the company would either. At least an in app feedback system would make me think that maybe if you took the time to set one up, you’d have a team taking the time to review and potentially implement feedback.

I've been so happy since I have switched over to Wells Fargo banking for the past 1-2 years to start off! The first mobile app was working fine for me & once I got comfortable/allowed myself to trust mobile depositing! Being a single parent of an amazing 3 year old son with Down Syndrome AND Autism is both wonderful and crazy challenging when it comes to time management. This new application has made my mobile banking that much easier. I haven't done as many mobile deposits lately, as most of my funds and now direct deposit... However, the ease and fluency of this new application is top notch. I've raved so much about not just your mobile app, but the overall customer service I receive at my home branch on West 18th Street in Merced, California, that my best friends who relocated to Lincoln, California are seriously contemplating switching their banking from Citibank to Wells Fargo. Unless something was to change for the worse in a really major way, I plan to be a Wells Fargo customer for life. I've had 2-3 glitches occur in my time with WF. One was that my son's SSI direct deposit didn't set up properly (which may have been an issue on SSI's side). I simply haven't had or taken the time to get that settled as I get it put on a treasury debit card monthly, so it hasn't been too inconvenient... But I will by next month lol. I want all my money handled by WF! Another was that my checks didn't arrive as scheduled (likely a United States Postal System delivery issue as I've had a few since moving back to the area. WF made sure I had checks re-ordered on a rush delivery, free of charge to me and I received them promptly. The third glitch was that we placed a stop payment on the checks not received and somehow the very first check of my new checks was the last check in the missing batch. I happened to use that check to write my rent out. This caused many charges to my landlord for bounced checks. I was refunded all monies to pay my landlord back and remain in good standing, along with a letter of apology from my branch. Excellent customer service?! I think so! Nothing like BofA or Chase who rape you for every penny they can. I can't say enough nice things about my home branch! Love you guys and love the new app!

This app used to be a Great tool for banking, but alas, no more. Since the automatic update with the new “WF” logo (replacing the stage coach on the previous version) the app has gone from a 5+ star app in ease and usability for the account holder (I have checking savings and a linked mortgage account) to a -1 star app for longtime account holders like me (accounts since 2006).

I hope the Wells Fargo people read these reviews (and actually care) about how their end users (ie existing account holders, not internal designers and the marketing department) feel about the updated look and usability of their online banking app.

The update makes it more difficult to get an overall picture of your accounts, look up specific transactions (search for a check number or amount), etc. The only “improvements” I see, only benefit the bank. Meaning, they make it easy to see all the other products and services you can purchase from them (I don’t care) and the discounts you can get from their “partners” (again, I don’t care about getting a flimsy 5% discount on some unnecessary product or service).

I’m using the app to get my existing Wells Fargo banking information, not to be sold a myriad of other products and services I don’t need (or want).

Shame on you Wells Fargo.

Didn’t the company “Leadership,” learn anything from the previous account fraud that you inflicted on existing customers? You remember, when you intensely pressured your Wells Fargo staff to add additional products and services? So much so, in fact, your staff were afraid of losing their jobs if they did not achieve your unrealistic new account quotas. Wells Fargo’s coercive sales tactics created an environment in which your staff began creating fraudulent new credit cards, checking and savings accounts for existing customers. Notably without the knowledge (or permission) of those existing customers.

Didn’t Wells Fargo have to pay a fine for those activities? Perhaps this is insignificant to the top leadership at Wells Fargo. After all, the VPs (top leaders) are personally making so much money (likely millions of dollars in salary and bonuses) that they just don’t care about the needs of end user of Wells Fargo products and services.

Shame on you Wells Fargo. Shame on you.

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It was very frustrating using Zelle. My first time use I needed to send approximately $1741 to a daughter. When I sent the money, first time using Zelle, the automatic system told me I could only send $1000, my daily limit. I thought that was strange because the instructions said I could send something like 2500 or 3500 a day. So, the next day, I sent the remaining money, $741. The automated information was that I had reached my daily limit. I guessed that I had to wait a full 24 hours, not just the next day. So I waited until more than 24 hours had passed and requested the $741 to be sent. I was notified that the payment could not be made and to use another method. I called for help and the payment eventually went through after I had asked for a check to be sent, which resulted in my daughter receiving two payments of $741.

Coincidentally, one of her daughters needed $75 for a school fundraising project. I used Zelle to send $75 to my daughter. About a day later I got a notice that they could not process my Zelle payment “please use another method of payment.”I sent a check instead. I called for assistance to see why it had been so difficult for me to make Zelle payments. The explanation was confusing, something about not making regular payments to my daughter. The person assisting asked me to try making a transfer using Zelle, which I did successfully she said.

The whole experience has been very frustrating over the past few days. Your automated system does not explain things very well at all. There was no explanation that I can only send $1000 the first time to a recipient. Then, there was no explanation as to why I couldn’t send the $741 second payment until I had waited a full 24 hours. Then there was no explanation as to why the $75 payment wouldn’t go through. It makes me reluctant to use Zelle to make payments. If I tell people I will send them a Zelle payment and it does not go through, it makes me look like I lied to them about sending a payment.

Something is wrong about your system. I suggest that, for people using Zelle for the first time, if their payment does not go through, a phone call should be made to personally explain why and information given to explain.The automated system does not explain enough to the Zelle payment user.

I can’t see or search more than 2 months worth of transactions history (if I am lucky). It is supposed to be 18 months of history. It’s been two months and still not fixed. I called twice. It is a known issue, but technical support still does not have an estimate when it will be fixed. There is also now extra steps to see all of your transactions. While the last app wasn’t the most modern, at least it functioned bc I do regularly look at older activity to confirm transactions went through, or look at previous spending, etc.

Now when you login into the new app and select the account you want, it now only shows the most recent 7 transactions and if you want to search for other transactions or even see more you need to select “See All Transactions. This is an added step from before which had pages, but at least the first page had almost two days of transactions for us and I could search from the first page. The initial page of 7 transactions is pretty much useless to us.

The worst part is after you hit “See All Transactions”. To see older transactions now, you need to keep swiping up endlessly until you get to the time period you want. And the oldest transaction I can get is maybe 2 months. Anytime the app has to log me back in, it changes. Today I was only able to get a month of transactions. Ten minutes later it was 6 weeks. And if I need to search for an older transaction, it will not come up if older than 2 months. There is also no way to search or view a certain timeframe. So for older transactions, you either need to search individually for a specific one, or if you want to view an older month you need to swipe up repeatedly to get to them.

The only work around is to use the desktop site. You can use it on your phone but that involves going to your browser, loading the website, manually selecting the desktop site through a browser menu, then waiting for it to load. All that before you even log in.

I am trying to be patient but it’s now two months and as of today there is no estimate at all on when it will be fixed. And while I understand mobile app banking is a modern convenience, it is something that is standard now for banks. And bc they can’t even determine when it might be fixed, they probably haven’t even figured out a fix yet. So at this point, I am considering switching banks bc I don’t have confidence that it will be fixed anything soon.

A while back, Wells Fargo changed the desktop version of their site so it looked more "modern" and mobile. I personally didn't like it, as it's pretty hard for complicated sites to offer the exact same services and features for both mobile and desktop. But I figured they wanted to share the code base and cut them some slack. But the problem with having mobile, app and desktop experiences look near-identical, is that customers expect identical services and features. When we can't find or do what is needed (and no explanations or workarounds are offered), we become upset.

What happened to me: I was closing on the sale of my house and needed the account number for my line of credit. It was $0, so I hadn't supplied it earlier. I logged onto the mobile Wells Fargo app, and was puzzled by the lack of a prominent statement button. I figured it had to be somewhere, so I spent a good 15 minutes systematically going through every account and menu item, only to realize that statements just aren't included in the app.

So, still on my phone (because let's face it, most of us do next to everything on our phones), I go to Safari and log onto Wells Fargo.com. I was surprised to discover that the .com experience is *identicalto the app experience. Meaning, the lack of statements on the app, is also replicated on the mobile phone .com experience.

I admit to being frustrated (understatement) by all of this, but still would have forgiven Wells Fargo if they had done one of three things (preferably all) :

1) Supplied an FAQ of what is (and isn't) offered in the app (and phone browser) sites.

2) Communicated that a truncated version of the website was being shown and given the online phone user the option to log into the more robust desktop version.

3) Supplied a prominent feedback button. It is extremely swarmy of Wells Fargo to make it easy to provide website feedback on the desktop version, but offer none (or at least nothing easy) for the phone or app versions of their product.

I was extremely irked when I did discover both the statements and feedback buttons on the desktop site, only to be told to *notgive feedback for mobile products. How hard would it have been to add a drop down box allowing customers to select their device or platform? WF made it next to impossible to supply feedback for their mobile products and then discouraged mobile feedback from the desktop version. Not cool, WF.

I am having two issues with this mobile app: one old, one new.

First, I can no longer toggle between accounts on iPhone. This is a brand new problem and seems connected to the recent app redesign.

When Personal Accounts is selected, the Filter Accounts menu that pulls up from the bottom of the screen will not stay up and open. It just slips back down again and won’t allow me to select the radio button to switch accounts, so my second account is simply not viewable right now, on the mobile app. I’m glad to send a screen recording of this if you provide an email address.

My second issue is that the oddly constructed navigation frequently causes me to deposit funds into the wrong account. This has been a problem with both the old and the new version of the app, and I’ve mentioned it to Wells Fargo a few times over the years. I’m hoping you can finally resolve this as you update the app.

I see other reviewers here have also mentioned this issue for both old and new versions of this app (see for example the reviews “Some things don’t make sense, quirky” from Oct 31 by gbrandtb, or “Need to improve on the mobile check deposit” by Explorer-dora.)

Most mobile apps will stay in the same account while you navigate through different features. For example, in an email app like Gmail, once an account is selected, you can move from the Inbox to the Sent folder within it, without continually having to reselect the account you wish to be in.

By contrast, Wells Fargo’s mobile app slips in this strange and counterintuitive way. It doesn’t stay in a selected account when navigating between options. When I am in an account I intend to make a deposit in, if I choose the Mobile Deposit feature, the app defaults back to my personal primary account automatically; it doesn’t stay in the account I was just in.

Having to constantly reselect the account is confusing and causes mistakes. Every few months I deposit to the wrong account for this reason.

To go back to the Gmail comparison, this would be the equivalent of having to reselect the account you are sending email from each time you open a composition window. Imagine if your mobile email app constantly defaulted to sending mail from your Wells Fargo email address, even if you were in your personal inbox when you composed the email.

Perhaps there could just be separate logins for different accounts, if the app is not capable of switching cleanly between accounts?

Talk about a disaster. The app pre-facelift was as stable as one would expect from a financial company who wanted to play with tech solutions. But this newest version? I think Pope Francis would need to go to confession after trying to use it.

The app *lookspretty. It's got all the beginnings of a very capable mobile solution. However, the back-end is a mess. Logging in with Touch ID has worked once. ONCE. Logging in with the username and password works if you have made a sacrifice to the Old Gods within the past 10 seconds. I've been able to successfully log in thrice in the 10 times I tried, which was within the past hour of writing this review. The fact that I'm writing a review is probably the greatest litmus indicator of the frustration one avails upon himself or herself during the course of using this app.

Errors received include: "We do not recognize your username and/or password. Please try again.", "We're sorry, we are unable to access your account at this time. Please try again later or call [800-xxx] for assistance", and even just a downright app crash. Mind you, credentials were valid because I *literallyjust changed them for the upteenth time due to a "For security reasons, you must change your username and password." error. Astounding. And let's not forget the random "We're sorry, we're down for maintenance" errors that happen at 8:00 PST (-8 GMT).

In the three instances I was able to sign in, one instance had account information that was blank. Literally blank. Another had my credentials linked to 2 additional accounts...that did not belong to me. I literally had access to someone else's checking and savings accounts, replete with transaction history and desposit slips...which had private customer information. Who manages the back-end?! Come on - unique IDs for ALL entries. Basic data management. The one good instance was mostly smooth - I was able to deposit a check, though I had to take two pictures of the obverse since it wouldn't commit the first one.

Devs - get your act together. However the back-end data is managed, it's a mess. The fact that login data can't verify and connect to the master schema is just ... no. Fix the connectivity issues. Fix the crashing. Fix the credential verification problems. Also, interface with the front-end people and reevaluate how navigation works. Some aspects are smooth. But, overall, everything is so ... clunky. Remember: if a solution is not useful, it's a problem.

Better Security Poor Customer Service in PA Center City Branches; inconveniences consumers and federal employees daily due to unprofessional branch tellers across the region DE PA better in NJ VA!

They lack commitment to shareholders vs sharecroppers; they do not understand customer service but they are the front line and decrease in numbers due to lack of micro management, in which most managers are unaware of the traditional banking standards and deem unethical in the market and monopoly of financial institutions globally!

They should require bank tellers to gain employment with an associates in business vs hire them to perform a job description in which they aren’t educated for; they DO NOT refer us to the correct personal on the platform, which is why their great managers leave and go to PNC (bank w/ease and confidence) or Citizens (diversify your funds online in the market of stocks and bonds) vs speaking to an corporate officer that earn bonuses via consumers ie. Wall Street & FDIC approved!

Your Tellers are crippling your business WellsFargo! How can you compete in the market with other independent financial institutions, if their unable to identity and refer federal employees and business owners to the Platform? Re-Train them and send them to North-Phila branches, Wilmington DE Center or West Chester PA therefore, they can better assist us when we’re present vs us calling an 1-800 # to be identified and we’re in the branch w/legit Identification! HORRIBLE experience 7/3/7 2018 Chestnut St and Market St*** due to branch temporarily closed on 123 Broad St, where the best front line exist;

Poor shame Ray Williams is no longer at WellsFargo! The BEST manager you had in the PA region since 20th street branch. They speak highly of him in DE

Top manager in PA region Ms. Bowden; Top banker in PA region Ms. Glover; Top customer service oriented personnel from Upper Darby to Cheltenham region- Ms. Jenn of the Cheltenham store!

Best and TOP Investment Service Personnel since 20th street branch in PA-Mr. Sean; very professional and able to multitask on every level esp w/business clients

WSFS PNC HSBC CITIZENS FIDELITY ..try these for CUSTOMER SERVICE across the states via Northeast Corridor: VA-DC MD DE-NJ and NY CoreSTATES PSU-Nittany Lion $$$ merge *First Unionthe treaty (DE the first state and the first colonial state)..

Honestly Written,

12 BRICKS + 1 = 13 Colonies
H2O = Globalization (NJ-PA) HUDSON (DE Pier) USMC NAVY ARMY Federal

I paid off my auto loan online. The process was easy; however, the auto department and the banking departments don’t speak to one another. My home address on all my accounts except the auto loan were updated when I moved residences 3 years ago. When the title was sent out, it was sent to my old address. I never received the title I checked with the DMV and they had my correct address. I called customer support who offered no solutions and poor service. I was told customer support would file my grievance. Given my dissatisfaction for the lack of advocacy from customer service, I requested an email address to file a complaint and to also provide feedback to prevent this from happening to anyone else. Customer service told me there is no way to file such a complaint. I requested to speak to a manager. I was told the managers were in a meeting and forwarded to the manager’s voicemail. I left a message around 3pm on [protected]. As I am writing this, it is [protected] at 5:30pm with no return call from a manager.

I went to a Wells Fargo branch on Main St. in Hendersonville, NC. I explained my problem to a polite, customer service trained banker. He was able to assist me with getting a title request document notarized, but was not able to connect me to anyone who could hear me out or offer solutions. He simply told me, “Wells Fargo Auto has not been on site for about of year.” He also told me he used to work with Wells Fargo Auto Department; yet, he was not able to help me. I was also frustrated and voiced that I was concerned with the lack of customer service and care. Also, that I’ve been a customer for 20 years and you would think that might mean something. He responded, “People are just so disconnected nowadays”. While I can’t agree more with him, I was still surprised with the direction of this conversation. He also told me he “wouldn’t be surprised if I took my money elsewhere.” I appreciate his candor, but all the validation in the world wasn’t and didn’t help my situation.

I took my documents to the DMV and paid $21.50 for the title I believe Wells Fargo is responsible for losing. The DMV confirmed that the title was printed and sent out to my old address. As a customer for 20 years, who has various accounts, has paid off loans, major inconvenience of time and whose property information may have been breached; I think Wells Fargo could AT LEAST credit me back the $21.50 fee. The entire situation is unprofessional and I definitely have lost some confidence in the institution.

So far the Wells Fargo mobile banking app has been very helpful and easy to use; for someone that has been using these apps for many years.

I loathe going back & forth to the bank branch and dealing with the nonsense; I much prefer to handle my business and personal affairs from home rather than wasting precious time driving around endlessly consuming fuel and burning through what time I have left.

The mobile was a bit problematic initially because it was not able to “read” a single check out of five; so I had to make a trip to the Wells Fargo bank and it used up 2 hours of time between driving 1.5 miles that took 15 minutes each way and then waiting form hour in the bank due to not enough staff and they were handing front teller duties + drive-through customers and dealing with three people access their safety deposit boxes.

Thankfully, today when I tried to make a mobile deposit using the exact same method to deposit my initial checks this time it worked flawlessly. Within 1 second I got a confirmation message stating that the mobile deposit was completed. Nothing else necessary, just wait for the automatic notification telling me that the deposited funds are available for use.

I highly recommend Wells Fargo over other banks like Capital One, Bank of America or M&T (the this third bank is the worst of all and Capital One being second worst option). I use the Apple MasterCard for any larger purchases online or in-store as it is simple (and get cash back) and will use the Wells Fargo debit card via Apple Pay for any smaller purchases that I have money available in checking account. I prefer to use Apple Pay regardless of what bank or credit accounts I need to use as it is the simplest method rather than the disaster that Walmart or Target uses for their checkout methods as their credit card terminals never seem to be working properly.

Using Apple Pay I can just wave my watch or iPhone over the credit terminal and get the heck out of the store; never need to provide my personal information to the cashier or any funky strangers crowding around you when you’re trying to checkout at the store as people are too ignorant to give a proper & reasonable amount of space to others when in public, during Covid or not people just don’t care about staying out of the way of others. Plus you do not know if someone is using their smartphone to capture images of your credit/debit cards or even have audio recordings to capture any personal information that you may provide to a cashier; such as when verifying age or ID to buy something restricted, etc.

Dear WF Corporate MGMT and Tech Mgmt,
I use WF across a broad array of services, personally and professionally As an SMB user.

First, to all the tech teams for keeping the internal and external-facing IT & products secure and stable over all these years. The app and web based products are almost far enough along that I can soon stop receiving paper statements entirely. The app is far enough along that I only have to go to online full website once a month or so. The mobile check deposit services are working consistently. I would move over to this method full time if I could better understand the differences between check crediting via mobile vs via ATM.

My enhancement request is for your website and mobile app teams. I ask that in addition to the display of past and pending transactions, that you add a column showing the running daily balance. Curiosity drove me to go back and read an anthology’s worth of other user reviews, and I can say without fear of contradiction that if you did this it would alleviate 40% of complaints about balance availability and variability and fees. (I feel the need to underscore that a lot of your users’ negative posts are circling around how your bank credits and debits deposits and transactions over the weekend. You may know this also, but because there is no formal response from WF to people’s posts, it appears to me as J. Q. Public as if you are willfully not listening, which I doubt is the case.)

A follow up second suggestion is for corporate and concerns marketing/ customer service/ communications and would eliminate another frequently heard complaint, posted here: that the web and app products have poor customer service. People: I rolled back over posts going back a quarter and no response from bank? Revisit that policy! You would only need to add four heads to execute.

Take Zelle. It works. People are using it, seemingly. Their complaint? The limits. Right now it appears like it’s a tech dept. problem, when really it’s a success.
But if you share the rationale: “Hi, thanks for using Zelle. We’re glad you enjoyed its immediacy and efficiency and want to use it more. By its nature, banking has to focus on account security. We’re required to keep tight controls on transactions on your behalf. We’re not ready to let that genie out of the bottle yet, but we are evaluating your account for increased limits. Based on our algorithms, it will likely take another X months before you can qualify to be considered for the higher level.” (Or whatever.)

Re: the rolling balance enhancement suggestion above, if you concurrently allocate a budget to marketing and customer support to document and disseminate FAQs that would detail your business rules’ logic, when you put it into development, your support team could direct people to the relevant parts of the FAQ at go live.

Best wishes!

It’s absolutely ridiculous that Wells Fargo is forcing updates to be able to even sign into this app! First off I was fine with the version that I had and most importantly I don’t have the available free space on my phone to be able to do this ridiculous forced update! Now I’m having to delete all kinds of other stuff just to do this so I can log into MY BANK ACCOUNT! Not cool! It says right here in the description that Wells Fargo will be putting out MONTHLY UPDATES…. This is a huge problem for me and obviously if I can’t use the app and login to view my balance etc then I might as well close my account and switch to a different bank that is more convenient to me! I’ve been a LOYAL CUSTOMER since 1998 which is a long time and where are used to live Wells Fargo was the main bank in that state so there were locations everywhere and it was extremely convenient BUT I moved to a different state about 7 years ago and there are NOT many locations at all and it’s a HUGE INCONVENIENCE to have to go out of my way several miles just to get to a Wells Fargo bank OR go to the Wells Fargo ATM which is the same situation several miles out of the way just to be able to deposit money or to pull money out of my account and avoid all the fees which is ridiculous that if I use a non Wells Fargo ATM not only am I charged about $3.50- $5.00 for that ATM fee but then another $3.50 by Wells Fargo because it’s not your ATM which is not okay to have to pay $7-10 just for me to pull some cash out of my own bank! Wells Fargo says “no worries just give us a call or send us a message on the app and we will reverse the Wells Fargo ATM fee for you” and it use to be easy but inconvenient and I would sing into your app and send a message and no problem you would reverse your fee but of course I would still have to pay the other fees to the actual ATM so still having to pay to have access to my own money, but the last 2 years now it’s NOT EASY ANYMORE because Wells Fargo made it to where I have to call and speak with a banker to request the ATM fee back and every single time it’s the same story…. I get DENIED, then have to ask for a supervisor, then I have to explain the whole story about how I don’t live anywhere close to any Wells Fargo‘s banks or Wells Fargo ATMs and on top of it I’m DISABLED and don’t drive and then the supervisor will refund the Wells Fargo ATM fees BUT ITS REALT ANNOYING AND ITS GOTTEN REALLY OLD HAVING TO DO THIS AND TAKE UP 20 MINUTES, WASTING MY TIME! I’m so over having to do all of this and wouldn’t have any of these problems if I just switched to a different bank that’s local here to me but like I said I’ve been a LOYAL CUSTOMER SINCE 1998. This FORCED APP UPDATE is just the line being drawn in the sand for me and I’m probably going to just close my account and get a new bank. I just wanted to express my frustration!

I rarely use the app, but today I'm headed out about 10 miles away and wanted to know which locations I could go to on the way. I looked through the menus a few times, but they buried the locations feature in the customer service link on the menu, which I found after wasting about five minutes. That's not where it should be. Customer service is when you have a problem and something isn't working or you need specific help, not a feature that should be readily available in the app immediately when you open it, like if you're driving &!need to know where to go where the bank is, without too many unnecessary clicks. Second. I finally get into it and put in my city state and zip code and I'm looking at the locations, moving the screen around, the screen is not dormant, I'm clicking on a couple and zooming in just to read the details of each location to see their hours & then the app just shut down on me and said my session was over. What kind of nonsense is this? Is not using the map feature with locations clicking on the screen descriptions of the locations considered activity in this app, and if not, why not? Where did you get these programmers? Third, during my initial search for the locations feature, I see a section called "recurring payments." That's usually when something comes out every month from your bank account etc. that you authorize. Most people think of it that way. However, what's also listed in here which isn't quite clear until you panic and research it is that if you link your PayPal account to your checking account, that's considered a recurring payment Wells Fargo considers worthy of putting in the recurring payments list, not a different section more appropriately called "links to account". I would've figured that out earlier, but underneath it there were three transactions, just listed just like that, transactions… The first two I recognize as things I bought,But the third one was much larger, and I didn't recognize it so I panicked and signed on my laptop to my bank from the credit card only to realize it was the payment I made last month, not a charge. I didn't remember the exact amount because I paid in advance as soon as I get an email bill and then it pays itself a few weeks later, and then there's another few weeks on top of that by the time I saw this. Note that there were no plus or minus signs on these amounts in the list, and no red or green font to indicate credits or debits, just "transactions. Transactions without descriptions whatsoever. Maybe some variation in the font might help people understand a little better, or even just put a debit and credit column, just something! Now I have to go sign in again but realize I cannot leisurely look at all the locations on the map without realizing that there's some secret amount of time that will go by that Wells Fargo doesn't tell you about that's going to knock you off the app if you exceed that amount of time, no warning, no tap tap tap are you still there, just shut you down and sign you out. Boy does this app need a lot of work.

…and ASAP. I bank at three of the largest investment and banking wire houses. From a technology standpoint, WF has fallen its competitors for too long.

Mobile deposit doesn’t let you deposit a check and a reason is not provided. Before you ask—yes, the check is within the daily and monthly deposit limits; a dark background was used for the image scans; the information entered is correct. In fact, the Online Banking team said the check images were clear and there was no system issue on their end to not take the checks. The rep I spoke with simply did not know why my check could not be taken. I deleted the app and redownloaded, but still no luck. What is the point of convenient mobile check depositing if I still have to visit a branch?

Asset Aggregator is a great idea, but why do I need to click on each linked account to choose whether to delink or or hide it from my advisor? I should be able to do both these things on one page, not a billion pages. This is a common theme for WF tech: I have to click several pages for EACH account to accomplish the SAME ask. Just make one page with all accounts so modifications can be done across the board and I confirm one time. One confirmation button for multiple accounts. Also, why can’t I nickname my linked external accounts? I can relabel my WF accounts but not external ones? Some link over with an odd system title so I can’t tell which accounts are which. This makes me not want to use asset aggregator at WF and stick with the one I already have with another bank.

E-Sign/DocuSign is a mess. If I’m sent more than one document to separately sign, there is some kind of delay. If I finish one doc and get back to the list of docs, that completed doc is still on the list. If I accidentally click it, I’m automatically logged out of my account and am forced to log back in! Why! I had to complete a packet of account docs recently and logged back in over five times. Sometimes the docs can only be accessed via an email link too; I won’t see the notification link to that specific doc if I independently logged in.

If there is E-Sign then where is the option to electronically authorize wires or direct deposit transfers? I have to speak with my rep each time I want to make a withdrawal. Fine. I like the security. But then I need to sign a letter if I don’t keep a bank account on file with my account. I have to sign this long letter either by hand or electronically. Just give me a button to tap on my phone. The letter is confusing. Show me the amount I’m taking out, and from where, and to whom. Then given me the CONFIRM button to tap. Don’t give me a letter that is two pages long to E-Sign, or worse, print out to hand sign.

These HELP contact reps need to know the ins and outs of issues. But they don’t. It’s not their fault. The company is too big and no one is talking to one another. That’s where the big hole was created in WF customer service. Employees don’t know the same thing the next employee does and therefore there’s a lot of general talking, but no actual solution provided. Wasting my time waiting on the phones for help.

I like my people at WF. But with the pandemic dynamically disrupting the financial services industry and forcing these big banks to improve, the competitors are starkly ahead of the game in said improvements and more attractive in comparison to WF. Please. Do better for your customers and for the sake of keeping your employees happy.

I would like follow up my claims against , about what happened to my bank acct. when i used my ATM Card in the phils.its happened last january 7, i used my card in Metro Bank Atm and i tried to withdraw $200.00 ,i heard atm machine count the money, but it not showed up and is not gave the money.
And i tried to used the other atm machine ? Same what i did,same figure amount ? Same again ! It will ending of NOTHING at all!
I been trusted Wells Fargo Bank to take of me when i need cash out where ever i go? When i checked my money using my Wells Fargo Apps in my Cell phone ,they deducted immediately a $400.00 came from my debit card. Whats going on? I went inside the Metro Bank to talked to the manager and security said she's on lunch break. Im in hurry on that day so i went next day yo asked what happed to their Atm machine and tell the story!,and she said?" When you have time call and tell the Wells Fargo Bank not supposed to deducted $400.00 + charged to my bank acct. because they said " she review all atm transaction yesterday and the money are exactly equal to all withdrawal transaction" that what the Metro Bank Mngr. Said"
Then i tried my Atm on the day i went to the bank and Dont have money in my pocket and i know my automatic deposit from my work salary $1200.00 is available the atm showed up and gave me the money ,
I though everything is fine now, but it always happened again and again sometimes atm showed and gave money from my bank acct in wells Fargo sometimes is NOTHING at all ?
But my Well Fargo bank acct . All my missed transuction in atm was deducted until my bank acct bevomes empty . All charges at all ...
now i m back to USA Last Jan. 29 2020 , i went ho the bank of well fargo to tell all about my bad experienced using my debit card and the bank er said i need to filled a claim ! And i filled only 3 transaction first and the 2 is the next after thier investigation, im happy because claim dept. Gave and return immeddiatelu the amount of
$ 600.00 and cont. the investigation of my claims,
After 1 1/2 months im stresses what the claim dept. Get $600.00 in my acct. and charges showed in my bank acct . Because i know my automatic bank deposit from my work so spend used my Atm .
And j called claim dept. Said my claims Is closed and sadly heard if you want called the Atm bank in the Phils.
What im the one who make call and negotiate what happened to me...
im very upset and they said your 2 more remaining transuction shoild be the same dont fill a claim it will be the same descision just make a call the atm bank and asked them your money ? So ending the claim dept. Give thier job back to me to call and negotiate metro bank ?
This is the way to take care of your custumer ? Where my money it will be the end nothing my Bank can do km begging to the Executive mngr. of Wells Fargo Bank to help me , to tell uour member just doing thier job to negotiate what happen to me, bacause i dont know what term about bank everytime k calledmetro bank in the pjjils. Said just talk to wells fargo why deducted uour money, because they said always
Their atm is even the trunsuction and the money witddraw on the date ive filled the claims, the year is almost done and it because of vorona birus thats why this claim very slow but my question are ismy money still im waiting or already gone, no body help me only the bank yo bank negohiate e
And talk what the reality of my case im suffering . Thank uou and Hod bless us

Ancient Banking Secret Revealed – How Banks Manufacture Money Out Of Nothing

The Ancient Banking Secret - Suppressed for Centuries - Is About To Be Revealed To You!

This is where you will learn the banking secret that has existed for hundreds, maybe thousands, of years.

Once you learn this secret you will never look at the world in the same light again.

WHAT IS THE SECRET?

The secret is this, and it applies in nearly every country in the world.

All money is based on credit, and all credit is created out of nothing by the banking system, or, more specifically, the people who own and control the banking system.
What this means essentially is that all money comes into existence as a debt repayable to a bank or finance house. The bank or finance house doesn't have the money in the first place, but is allowed by the Central Bank (ie the Bank of England in the UK, Federal Reserve System in the US, etc) to issue credit (ie loans) up to a certain amount. This amount varies from time to time, giving the leading players in this fraudulent business incredible and unaccountable power.

So all money is created by the privately-owned banking system, out of nothing, for its own benefit, not the benefit of the people. And this money is repayable as interest-bearing debt.

Is that ludicrous or what?

Most people think that banks only lend money that is in turn owed by them to their wealthier customers or has been borrowed on the money market.

But this is a subtle deception that banks and establishment economists allow the public to believe. How have they managed to get away with such a collosal deception for so long? You'll find out more about that on our blog, but meanwhile here is what a couple of prominent bankers have said about the system in the earlier part of the twentieth century.

"The modern banking system manufactures money out of nothing. The process is perhaps the most astounding piece of sleight of hand that was ever invented. Banking was conceived in inequity and born in sin . Bankers own the earth. Take it away from them but leave them the power to create money, and with a flick of a pen, they will create enough money to buy it back again . Take this great power away from them and all great fortunes like mine will disappear, for then this would be a better and happier world to live in . But if you want to continue to be the slaves of bankers and pay the cost of your own slavery, then let bankers continue to create money and control credit."

Sir Josiah Stamp, president of the Bank of England and the second richest man in Britain in the 1920's, speaking at the University of Texas in 1927.

"I am afraid the ordinary citizen will not like to be told that the banks can, and do, create and destroy money."

Rt. Hon. Reginald McKenna, former Chancellor of the Exchequer and Chairman of the Midland Bank (now part of HSBC) in Great Britain, addressing a meeting of shareholders on 25th January 1924 (quoted in the 1964 edition of "Promise To Pay" by R. McNair Wilson).

"When a bank lends it creates money out of nothing."

From "Trade, Depression and the Way Out" by R. G. Hawtrey, one time Assistant Under-Secretary to the Treasury (USA).

And in case you're thinking these quotations may be out of date and not applicable in the 21st century, here is another bombshell from Martin Wolf, Chief Economics Editor of the London Financial Times, dated 9th November :

"The essence of the contemporary monetary system is the creation of money out of nothing, by private banks' often foolish lending."

These quotations should be broadcast to the entire world. They should be engraved in stone on the walls of every college, office and factory in every country.

Think about the implications of these admissions. All these men - senior figures in the banking system in their day - frankly admit that the entire financial and monetary system of the world is fraudulent. That it's based on an illusion, a lie.

The lie is that the money the banks lend out to people, companies, corporations, local authorities, governments and international bodies, that this money is real money. Real money that has been earned by work or by wealth creation. After all, this is only a reasonable supposition to make.

But no. This money has not been so earned. It has simply come into being as a computerised bookkeeping entry. In the days of Sir Josiah Stamp it would have been an entry in a ledger, but the principle is the same.

Over 90 years have passed since Sir Josiah's dramatic admission, but the grip of finance over the lives of all the rest of us has not slackened. In fact it has become steadily tighter.

Don't forget to download the 1930s Classic, Promise To Pay, written by Dr. R. McNair Wilson, which explains in simple terms exactly how the fraudulent banking system works. Just complete the form on this page.

“This is Brother London Demond Capers

“The Wall Street Journal Business Financier”
1913 Ridgecrest Ct SE Apt. No. 101
Washington, District of Columbia 20020
+[protected]

My Diligent Promise to Pay Without Crossing any life forms trust and Divine Needs”

“Your Loan Packages are READY”

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By far, the app is better than it’s ever been, however, there are few things I would’ve been on years ago. I really figured you’d have enough complaints by now to change a few things… perhaps I’m the unicorn and didn’t know it.
(Would like to add; I’ve been a member since 1996, I think, Jefferson National, Whachovia and now Wells Fargo. I know my 13-digit account # by heart as well as the routing #. This I love, thank you … AND THE WACHOVIA PH#!.)
20 years ago I was introduced as a temp to First Union and Wheat First Union as an online banking trouble-shooter. It really was a precedent setter in, what are now industry standards, online banking. It was in its infancy at that time, if memory serves me correctly. Unfortunately, I was told I was no longer needed when my immediate supervisor realized I was with-child. I’m probably better off, grateful for the knowledge and experience.

I’m no expert but I have had some training and time in the saddle, so to speak. It’s an heavy burden lifted from my shoulders bc I hate buying checks, only to ruin them to pay bills lol. Not to mention saving a crap ton of money in postage! People who don’t take advantage of the technology really need to challenge themselves more. In the end, if quantified, they probably waste 10 years of their lives and could have been having fun making memories with friends and family. Wells Fargo should pay me millions to use me in their advertising.. I should blog or do a Dear Abby column… I can sell ice to an Eskimo, water to a lake, you get it.

CSR’s are typically very knowledgeable and very helpful and I rarely have to walk into a branch or drive through. With the technology of mobile banking, deposits, and help with fraud in the ever-present world of scammers. Dear lord are they getting good. I’m no dummy and I almost Got GOT like 4 times now. I

Now to the meat. There’s only a couple of reasons I did not give this app 5 stars. It would make more sense if the rating were for a perfect score of 10 stars. 4/5 seems crappy, especially bc I feel as if the app is 95%… in which case a score of 9/10 would be pretty close to amazing.
Reason#1: I have spent adequate time looking for a way to add my UVACCU account to transfer money to pay car payments. There’s was straight forward and I found it on the first try. WF app however, I’ve bern looking for a couple of months…. I figured it would be on the menu somewhere or settings or profile, anywhere except where it is lol. I just found it today and I’ve had the other figured out since July.
Reason#2: when in the bill pay section on my list of payees; I get tired of being redirected back to my list of payees after just clicking on one to make sure of the last date paid.
Reason#3: I have many accounts active for many years and the older ones I have recurring payments set up, are a pain in the but to change even the simplest of things. Including but not limited to; not having to completely redo an account that has been bought out by a different banking entity (ex: my old navy card was bought out by Barclays and changed from Visa to Mastercard… surely, there’s enough technology available to auto populate this information. But having said that, I honestly believe it’s a tactic to make sure account holders default so the banking institutions can reap the benefits of our failures … hence, making human errors). Recently got caught up in tough life and now have my first late payment on my credit in 10 years. It should be easier to change an account number or delete a payee all together.
Reason#4: never has a miniature QR code ever worked for me when entering a new payee. I’ve had to do them all manually. AND There should be an algorithm of some sort that alerts one before a duplicate account is entered.
Reason#5: an account should never EVER be charged his or her own overdraft protection, regardless the type of account being used… in my case, not one but 2. And please stop telling me if I fix it in 24 hours I won’t be charged. If I knew within 24 hours, 99.9% of the time I wouldn’t have let it happen in the first place. Another tactic to bank on people defaulting/being human .(banking institutions use my money to get bailed out and don’t have to pay me interest or fees … everyday Joes like myself though, one paycheck from being homeless my whole life, get pumped in the rear when it happens to us. Rape and pillage and then pay the big wigs millions in bonuses. This is capitalism at its best, “the American dream” though, right‍♀️. How about I get a bonus for being in good standing and giving WF the privilege of holding my money?.). The reason I’m not rich is … I’m not greedy, i give back to my community, I donate to charities (always round-up too… while I use coupons) and I break my back as a middle-class citizen (lower middle, let’s make sure that’s clear). I do my taxes correctly year in and year out and still can’t make it on my own with 4 jobs as a single female. Still, I’m hopelessly optimistic and somehow raised an amazing female who is Signals Intelligence in the Marine Corps. I am successful, after the the near ultimate sacrifice and so now that is coming full circle. And our reward: every republican that isn’t even remotely close to my tax bracket with their hands in my pocket. I digress. If you make as little money as I do you had better be voting democratic. We are the most open-minded, we will live happier and longer… yep, so some research on that
Reason#6: Please don’t patronize me with the Penny you deposit into my account as interest accrued… in 50 years I’m sure the IRS will want that $5 back. It’s not worth the ink you used to print that perk lol. Perhaps for 8% of the population it iswho knows.

So with all of that said…. Can I get a bonus bahahaha. I still believe Wells Fargo, by far, is a cut above the rest…. There’s always room for improvement though.don’t you think that of those who work for you?

DO NOT do mobile deposit through this app! I deposited an emergency check I NEEDED for today. To my disappointment, it got out on hold. Called Wells Fargo customer support who told me to reach out to the issuer of the check. Issuer said there were no problems on their end. Told me to call WF to have them call them to verify. 2nd time I called rep told me they would not call and it’ll still be on hold for 9 days! My boyfriend walked to a bank branch and was told if I deposited the check in person, this wouldn’t have happened. Told me to call customer support to have them remove the pending check to start over. Called and they told me they can’t do anything. No one seems to know what they’re talking about and awful customer support with pushing it off to someone else. I was told this is done by a computer system and not a real person. This is why we don’t trust tech. I’d rather have a real human handling my money. He stated when it did a soft pull, it had an error and tgg by ants why there’s a hold. I’m out $1800 I needed for an emergency and they will not help. Why promote mobile deposit and how easy it is when this is what happens? Stay far away if you want YOUR money right away. Absolute garbage and I’ve lost so much respect for the employees

I called my local Wells Fargo to turn off my grandmas account because someone in our family stole her card, but I was at work when I noticed they had access to her bank online, which I oversee due to her memory and bills going unpaid. They transferred me to customer service and said “they can’t turn it off, but if it was stolen then, they would’ve correct?” Which it was, by an ungrateful BRAT! Anyways they said it was elderly abuse, and I told them to turn it off quick, I had to leave work, because Wells Fargo couldn’t do there job, run to my grandmas house, and turn off her card with phone number, that family memb was already gone and spent $23.50 cent in 20 minutes.. do better wellsfargo when someone reports something, in an emergency we need to trust our banks. I called back after I secured her bank and locked it down, and asked to be added to her account officially they said we had you come into the bank, but honestly with how that just went I don’t think we should trust our money with this bank. Very disappointed.

- also going to talk to my grandma about how she feels about switching banks as well as me closing out my account we both need banks we can trust in emergency situations. Definitely definitely let down, would never recommend this bank after what I just dealt with.

The app works fine. However I’ve been banking with Wells Fargo for over 25 years, and ever since COVID, they have been terrible about the cash deposits being “unavailable” at many of the branches in the North Atlanta Metro Área. Especially the bank at 2725 Clairmont Rd. Atlanta, Ga 30345. The past two years, the “cash deposit” option at this bank has been sufficiently unavailable. And I don’t know why. I had a conversation with the manager of this branch about a year ago for the same problem, and they told me that the machine was breaking regularly because someone was putting coins in the machine. ‍♂️ brilliant*. But he reassured me that it would be fixed soon and all would return to normal. But it hasn’t. In fact, the same problem keeps happening at this branch AND at several other surrounding branches in the area including:
@ 3601 Chamblee Tucker Rd. Atlanta, Ga
@ 2942 North Druid Hills Rd. Atlanta, Ga

It’s absolutely ridiculous. How can this basic service be so unavailable regularly?! You are a multi-billion dollar organization….. there is no reason for this to be a problem. It’s the one service that I NEED on a regular basis. And if it’s going to continue to be a problem, then I might need to think about switching banks. Disappointing to think about ….but true.

It’s 2022, the economy hits the gutter. A transaction posts and now your account is -$5. No biggie, just deposit $5 to clear it right? Actually, you’re at -$40, because you also got an overdraft fee. So now, you owe the bank -$40. Oh, a transaction from 3 business days ago just posted? That’s another $35 overdraft fee. Oops, you can’t pay nearly $100 today to clear it and now you wake up with a few more overdraft fees. Now you’re at -$200.

I have paid Wells Fargo 100% of my income this week, and my overdraft went from -$5.00 to -$200.00. I have worked 10-12 hours a day, and all of my income has gone to paying off this overdraft. $800 going to the bank, and im still -$200, because Wells Fargo is extremely trigger happy with the fees. This is after a WEEK of TWELVE HOUR DAYS OF NONSTOP WORK, AND I STILL OWE YOU MONEY. OVER A $5 OVERDRAFT.

Does this sound like a situation you would be comfortable with being in? No? You don’t want to owe over 20x the money you originally despite 5 consecutive days of clearing it?

Then don’t bank with this scam of a banker. You will owe money, and then you will owe what you paid, and then you will owe what you made to pay for it. DO NOT bank with Wells Fargo. Wells Fargo is nothing more than a scam, and I strongly encourage everybody to stay far, far away from it.

This app is stupid I restrict you from everything and you can’t do nothing on the app they took the code where you can take out money with the code if you have a card if you love your card they made everything so like very difficult for people use event bank and if you somebody steals your money they don’t give your money back
Yeah, they steal your money. You better get the phone number to the FDIC so that you can report the suckers who even lick your information so that others or another countries can use all your information. That’s why they have been sued so bad.
I hate them even the customer service that’s so cheap that has I don’t know how many millions are in two how many they transfer the service is down to Africa, or to Lenka out and they took over they want to say they won’t let the customer said a word, and they just Singapore a new they that’s a called customer service laugh at you Yeah they are really bad service at the bank first and pretend to give you your money when it’s been stolen, but I only have done investigation, Wells Fargo is the worst bank that you can bank at
Wells Fargo is a thief they steal your money they are money hungry their penny hungry
They don’t care about serving anybody
They have really bad customer service at the bank
If you want to open an account, go to another bank, that is not Wells Fargo

Wells Fargo is a disappointment all the way around. Their app is useless and customer service is not much better. I transitioned to Wells Fargo from rush card after an update which ultimately locked me from having access to my funds. Sadly, Wells Fargo was a sad choice. I have a huge problem with their customer service and them trying to justify that I did not have funds in my account when they had already pulled it days before. I have a 2nd chance account which does not allow overdraft... I have no words for the nightmare I have been through with Wells Fargo since the day I opened the account. Updated as 12/16/2022… my boyfriend tried to add me as a power of attorney to his account since he is currently unable to take care of his own affairs, his account had thousands of dollars of fraudulent transactions on his account which they let continue from September 2022 to now December 2022 and once we realized this was occurring, we tried to resolve the matter and they won’t allow me to be power of attorney stating I was a risk… but can’t tell me why and denied me, so basically they are stealing thousands of his hard earned dollars and we can’t press charges on the person responsible for the transactions because I can’t be granted power of attorney. So however long ago I left the first review. This bank is still horrible and I wouldn’t suggest a potato to bank here!

So I’ve had this hotels.com card for about a year and have done nothing but pay it on time and use it constantly. So far they’ve blocked my card out of nowhere at least eight times and I’ve also had to wait 15 days for a payment to clear on three different occasions. This last time takes the cake. I tried to purchase a cruise last minute and while I was waiting for the cruise company to contact me I happened to look at my Wells Fargo credit card app and it said it was declined and my card was frozen. Did I get an email or a text about it? Nope. I was increasingly getting mad at the cruise company when it wasn’t their fault at all. So finally I call and they remove the block, or so I thought. I decided to book the cruise through another card company but use the Wells Fargo card for incidentals. So I board the ship and a day later they tell me the card isn’t working. Again. So I have to wait to reach a port, call Wells Fargo and they say I have to FAX documents like it’s 1995. Mind you I always paid on time, I use the card a lot, I made plenty of payments with no problem from the same US bank checking account. There have just been so many problems it’s not worth the hassle and I just may cancel it. Do yourself a favor and find another bank credit card, and one that didn’t screw so many people over a few years ago creating fake accounts to boost their bottom line. 0/10.

After 8 yrs of membership, I’m closing my acct. Any transaction I’ve ever made with or through Wells Fargo has been debit, not credit, with my own funds I deposit into the bank. During the holidays last yr, I made a quick, impulse transaction but well needed in that moment, with a service provider. I quickly cancelled the transaction with Wells shortly after & did not use the service I purchased. After explaining the situation to the bank, My account was credited that amount back. But months later, I was told I owed Wells the money back. My acct went into the negatives until I submitted proof that I actually didn’t use the service. After I emailed the documents, the claims rep confirmed & promised me that the claim was settled & complete for the final time. That was wrong information bc I received yet another letter informing me the credit I was given would be deducted from my acct. Bc of the miscommunication, lies, & sketchy-ness, I am closing the acct. the charge back the merchant received was bc I didn’t use their service, and the money Wells “paid” them came from my acct as a debit, not credit, so I’m not sure why this bank thinks I owe them or anyone else anything.
UPDATE: I’m currently battling them to reverse this claim but they’re not budging & neither am I. So I asked can they clear the balance based on their involvement & gain in slavery of my ancestors. Looking forward to that call back.

Suddenly, after being a customer for about 4 years, my checking account has been charged overdraft fees for payments coming through my account at all hours of the day; including after 9pm, when I was just at the bank withdrawing funds to cover another bank account. This has never happened with my account. Further, one recent morning, I went online to check my balance. Everything was fine but I knew that a payment needed to be covered, so I transferred from my savings to checking and the balance showed as such. Within that hour, I was charged again a $35 overdraft fee because of an incoming payment. I had literally covered the balance before this payment showed on my account. Just the strangest thing. I called Wells and after a long while I got them to refund the second fee to me but it sure took some work. Interesting because my account was never negative. After I set up overdraft from my savings, I was told Wells would draw from it at midnight, but they immediately pulled money from my savings when there wasn’t even a payment coming in. Crazy. Needless to say, I just switched ALL of my payments back to my other bank (PNC) since this newer mode of Wells taking advantage of my funds. Oddly enough too, I was receiving a rent payment which was coming into the account but they made sure that wasn’t counted either. The Transfer showed Pending as they grabbed the $35 fee and that showed processed. No thanks, Wells! Now you’re just my paycheck deposit account with savings.

I updated/changed my number, and email and this is what happened… Never had this problem before…

I tried to log in, and I received a message that states, “Important: Please wait until you’re prompted by a representative or automated system before selecting Get Code.”

In 3 bullet points

“Call 1-866… (number)…”

“Have your account information…”

“Stay on the line for instructions…”

When I called, the very kind representative as me some security questions which was supposed to prompt a code so that I could get into my account, but then again the representative was prompted to ask me some more security questions. After we went through that series of questions, the representative was prompted to ask me about recent transactions… I don’t know if I should continue to stay at Wells Fargo. It’s very disappointing to be locked out of your account.

When went to the bank’s branch location, a Banking Representative told me that another person came in earlier with the same problem. The Banking Rep., obviously like myself didn’t know what was going on. Now my question is “Whodoes a very concerned customer talk to in person about a third party App when the customer has urgent concerns about the App and their account, Wells Fargo?
We would like someone in the bank that has that personal department in your bank to answer our questions, handle our concerns in order to resolve our issues, Wells Fargo.

There can be a lot more to be stated about this, but I’ll suffice with this.

A Customer

A scandal happened not long ago with this bank. I’ve called day in & day out to the HQ of WellsFargo and their response was the same “we can’t do anything until further investigation.” A span of a month happened, I called back and I got the same response as if they didn’t even had a lead. I’ve been Wells Fargo since day 1 & have never had to switch to another bank until now. My account was hacked and speaking to an agent of fraud I was told that someone stole my info off a public network. Either way, the purchases & transactions were not signed off by me, and the frauds did a Zelle of $500 which is beyond me & then wanted to verify a check of $1000+. In which point, my account was left hanging in the negatives. Point being that after multiple attempts of reaching out, they would always lead me to a brick wall and the situation stayed “silent.” Then I called for the last time and they then choose to inform me that my case was closed. Just like that, no warning, no email, no mail sent to my house. They basically said “it’s your fault and we don’t see anymore the need to investigate.” Like what-?! Anywho, fast-forward to today, November the 1st I get a mail saying they closed the account on the 27th of October….I’m at a loss of words who would’ve known that one place you thought your financials were safe turned into a nightmare…truly disappointed that they stole my money and didn’t even return a cent. Did not have the customers best interest at hand and their lack of work ethic is astonishing…will never ever recommend them nor return ever.

Yet Apple still supports iOS 12.4 in Xcode, which is the Apple development platform most developers use to create iOS Apps.

To Wells Fargo: You should reconsider who you’ve contracted to develop your apps. They seem to spend more of your resources on gratuitously frequent & unnecessary cosmetic updates, inadvertently or intentionally introducing new bugs, which curiously begs them to develop even more updates. Are these updates all really in the name of security?

Every good developer knows once you’ve polished a well-written program, you leave it alone else risk inadvertently introducing new unforeseen bugs. They heed the warnings from reputable outside device sec exploit firms and only make changes when confirmed & warranted. There’s the old saying, “Don’t fix what’s not broken”.

Yet if you search these reviews by Most Critical, none are complaints about security, rather most are complaints about the Wells Fargo App crashing when attempting to deposit checks or no longer being supported on devices running iOS 12 or iOS 13, both of which are still currently supported by Apple.

Some of your customers have decades of loyalty despite well-publicized scandals by Wells Fargo, why would you risk losing them by deprecating App support for iOS 12 and iOS 13 ?

And no, I don’t need a reply from your Review Support Team, I’m confident they’re aware just as well as we are that your developers have failed your legacy customers, and they really don’t care. No need to cut ‘n paste the same boiler plate reply for our concern, unless it helps tik another click on your performance reviews.

I’ve had my account for 15 years and lost a lot of money on charges fir service didn’t want or ask for and then a savings that charged my account just for penalties they kept going for couple years. Was told by banker at branch he would have the money for penalties returned and account closed. Only closed the account and never returned penalties. They continue to charge excessive amounts and are deceptive when displaying available balances. I see a charge I made check balance and rejects all good.Few days later charges my card again for the same thing end result to over draft changes $70 a day is max I think. I am between jobs disabled and my own bank is making things harder and never followed through before and always have some excuse and puts the responsibility on the computer system and can’t overide it. I tried doing everything I could to turn off all overdraft services so never get charged penalties . But they come anyhow. If I see I have enough in my account I will use my card. It goes through and even see the charge in mobile app that’s all I know . No pen no ledger I use the app and it robbed me of thousands of dollars, they computer did it . All the human servants are innocent evil computer must be named HAL. I need to sue my bank for as much money as possible to pay a lawyer then get all the thousands of other people that got reamed a class action. They already are on thN ice with reputation it does not surprise me with hey are happy to take my hard earned money until I go bankrupt. I don’t know what can really do other than switch banks and hope the harassment ends.

10+ year customer. In those years I experienced nothing but continuous charges and fees for outrageous things I should not have been charged. I’ve had to fight time and time again with mixed luck of getting them removed.

This latest was their apps inability to clearly state that when I made an “additional” payment, that my autopay on top of the additional payment was cancelled. No notice, nothing! The following month I get an email some 10-12 days later about it (luckily I found it in the shuffle of emails but this should have been apparent on the app when I applied the payment regardless). I then setup my autopay again, and in reenabling autopay, the system never stated that autopay would not apply against the next payment. I log in a few days after my next payment date to find autopay sitting in pending… and I had to call customer service for them to tell me that the “autopay” I had to reset up due to their system disabling it would not apply until the following due date. I had missed my payment, even with autopay enabled.

This institution is criminal. They intentionally setup their systems to fail their customers and reap the rewards when individuals have to pay outlandish fees. As an IT professional, it is not hard to prioritize these gaps in a product backlog, but I think I’ve given 10+ years of time for WellsFargo to get their act together.

My recommendation is to find another institution such as another local bank or even a credit union. As stated, 10+ years having had a credit card and a checking account with these crooks, and I’ve had enough!

It’s no wonder they continue to have lawsuits over and over again.

#CancelWellsFargo

The supposed “upgrade” of this app to the new configuration is not a good change. The app is now harder to navigate, more confusing to find desired information, and features that were once available individually are no longer available… they are now included in a “package” that requires me to give my permission to allow my private information to be given (sold) to other unnamed and/or unknown third parties. THIS IS ABSOLUTELY NOT ACCEPTABLE! I expect my personal information to be kept private, and NOT be disclosed to ANYONE else. I am still dealing with financial problems related to identity theft, and the subsequent theft of the contents of my bank account. This happened at a bank that no longer exists, but had the same responsibilities for the security of my information as Wells Fargo now does. It seriously frightens me that Wells Fargo now wants my permission to give my personal information to third parties, without first asking my permission to provide that information to a specific entity. It strikes me as IRRESPONSIBLE that Wells Fargo wants to give ANY third party access to information that will allow them to access my financial and credit accounts and histories. As a result of these new “improvements” to the app… I now have difficulty finding information that was once easy to find, and can no longer use features that I had used in the past. I am also concerned about the safety and security of my personal information and my accounts.

I have been a customer in good standing. I am not a rich man and since becoming disabled in 2017, I monitor my low income disability payments. I am way beyond the poverty level with an income of less than $11,000 dollars lastly year .
Only one time in the years that I’ve been a customer I had a claim for maybe $7-$10
denial of a claim.
This is not what I was looking for when I filed a claim of $82.04, for a transaction at A FOOD DEPOT IN MABLETON Ga. This claim was denied by VISA THAT IS WHAT EACH PERSON SAID WHEN I SAW THE DENIAL OF THE CLAIM. First of all I do not have a clue what this means. I have an account which the U SGOVERNMENT DIRECTLY DEPOSITS MY DISABILITY CHECK INTO AN ACCOUNT TO WELLS FARGO, I HAVE nothing that states my money is deposited into an account that is called VISA. They telling me that WELLS FARGO CAN NOT DO ANYTHING SINCE VISA DENIED MY CLAIM AND THAT VISA IS IN CONTROL OF MY DISABILITY PAYMENTS. I do not understand this statement.
Regardless of how it was handled, I was on the phone with a Wells Fargo representative, the manager of the FOOD DEPOT MANAGER, REFUSED TO LET ME GET MY GROCERIES, saying that the store is closed and that I am not allowed inside after closing.
NO ONE EVER ASKED ME WHAT HAPPENED, EVEN THOUGH I CALLED AND ASKED IF I COULD PROVIDE MORE INFORMATION I WAS TOLD THEY WERE UNVESTIGATING MY CLAIM. To my surprise they denied the claim without ever contacting me. I DID NOT LEAVE THE STORE WITH THE $82.04, worth of groceries and I have no recourse according to WELLS FARGO. Even though no one requested any video showing me leave with the buggy that the manager gad to move in order to close and lock the doors with my stuff. I did not leave that store on December 29, 2022. WITH ANY THING I HAVE PAID FOR. Merry Christmas and a not so happy new year

In December this year a waitress at a diner mistakenly charged me $856 for the breakfast. I noted the charge was incorrect as I was standing at the register and she pulled out the Wells Fargo debit card. The waiter said the charge didn’t go through …but it did. Because the card was pulled out I never signed a slip.

I called Wells Fargo that evening to tell them that it was an incorrect charge. they said they would put the funds back into my account but they would do an investigation. I called twice to talk to a account representative about why the investigation had not been settled. In my last conversation the Wells Fargo person said they would open up a new investigation about it incorrectly input charge. The Wells Fargo representative also said they will mail me proof that the charges were valid.
I had spoken with the owner of the diner and told them about the charge and they knew that it was incorrect and said they would reimburse me if the bank did not. The waitress that made the mistake had made other mistakes and had already been fired.

two days later, I received a letter saying that the investigation is concluded and the charges are valid.

I never received any proof from Wells Fargo that they said they had. I know for a fact I did not sign the form that you sign when you have a charge. The most expensive item at the diner is $12 so that means I would’ve had to order 80 meals.

Because Wells Fargo takes out a fee from the diner I received $840 back from the diner and Wells Fargo kept $16 for a fee for a incorrect transaction which they already knew was incorrect within 24 hours of the charge.

Wells Fargo cost me a lot of time and effort as well as the diner. In the end I got my money back but Wells Fargo should have concluded that the Aaron Finch at six dollars was a mistake … is simple typo. I called them within 24 hours to let them know that.

I guess Wells Fargo is really hard up for money if they’re willing to take $16 from A customer after a completely inept “investigation”.

Wells Fargo = worst bank ever