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I CONTACTED AHS FOR MY WATER HEATER NOT WORKING AS WELL AS IT USED TO. THE PLUMBER CAME AND SIMPLY TURNED UP THE SETTING ON THE HEATER TO HEAT THE WATER AT A HIGHER TEMPERATURE. MY POINT IS, THAT IF THE WATER HEATER HAS BEEN WORKING WELL AT THE SAME SETTING FOR THE LAST 7 YEARS BUT NOT WORKING WELL NOW, THEN OBVIOUSLY THERE IS SOME HARD WATER BUILD UP IN IT AND IT NEEDS TO BE REPLACED NOT JUST TURN UP THE TEMPERATURE. WHY SHOULD I HAVE TO WAIT TILL IT IS COMPLETELY BROKEN DOWN, DEVELOPS A LEAK, OR I HAVE TO GO TO WORK WITHOUT TAKING A SHOWER ? WHY NOT REPLACE IT BEFORE IT IS COMPLETELY BROKEN DOWN ? AND THE PLUMBER WOULD NOT TAKE MY CALLS. I SUSPECT THAT THE CONTRACTORS THAT WORK FOR AHS HAVE A SEPARATE PHONE LINE FOR AHS CUSTOMERS SO THEY DO NOT HAVE TO ANSWER THEIR PHONE.
The company has not e-mailed me or called me. After talking to a couple of friends, I think, maybe it was a misunderstanding on my part. The company does not replace anything Proactively. The Water Heater has to be leaking or broken down completely, for them to repair it. They will not replace the water heater if it starts to work satisfactorily by increasing its setting. So I kinda understand where they are coming from. They want to prolong it's life as much as possible. And that is OK with me, so long as I get good service when needed.
Why not compose your complaint without capital letters?