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VitalChek Customer Care Service

LexisNexis Risk Solutions Inc.

P O Box 1703
Brentwood
Tennessee
United States - 37024-1703

Customer Support Phone Numbers

Fax:
1 615 372 6855 0 1
 
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VitalChek Complaints & Reviews

Vital Check / Birth certificate shipping

Kr
Kris-K on Aug 23, 2016
Vital Check charged me for UPS shipping by default. I had chosen normal shipping and the website changed the shipping method and charged me extra fees. UPS refused to deliver the package without a signature and Vital Check refused to resend a new certificate by regular mail. risk to lose my french citizenship appointment due to the lack of servi

VitalChek - Illinois, Chicago / Service/Paymnet

Re
Reviewer12055 on Jan 26, 2016
Hi I recently needed a copy of my birth certificate. I went online and placed an order with my debit card. Order # 53900271. I was shortly told after that my debit card declined. I immediately called and spoke to a service representative. She said I needed a new card to process. I gave one...

VitalChek / Birth Certificate

Re
Reviewer33596 on Jan 4, 2016
On Nov. 18, 2015 sent in request to Vital Chek through government website to order a copy of my birth certificate. I had to give some information along with my email address. I gave the address several times even spelling it using words to make sure the letters were interpreted the correct...

Vital Check / company is a rip off

Th
this is dumb on Aug 7, 2015
I needed to obtain a birth certificate for my 87 year old mother-in-law so she could get a photo ID. It was suggested I contact Vital Chek. I filled out paperwork on July 18th, 2015 on their site. They asked for my photo ID, my marriage license, a current utility bill, a current bank...

VitalChek / Theft by Deception

Na
Natalie Patierno on Jul 15, 2015
I ordered a copy of my birth certificate online on June 5, 2015. They asked me to enter ALL of my personal and identifying information to ensure that my certificate could be accessed. I entered my bank inforamtion and my account was drafted within minutes of my request. Today is July 15...

VitalChek - Utah, Price / VitalChek not providing documents

Mh
MHHughes on Feb 19, 2015
I paid VitalChek to provide a divorce decree. They sent the request to the Colorado Department of Public Records. The state of Colorado did not send the documents. Upon contacting VitalChek several (5) times, and being on hold for 15 - 20 minutes each time, I was told, "we have completed...

VitalChek / Paid for product i did not receive

Ta
tat-2015 on Jan 19, 2015
Vitalchek claims to provide a variety of government documents such as birth and death certificates without the necessity of going through the regular state or county process. For this so called service they charge a great deal more than the various agencies charge. What they don't...

VitalChek / Bad Business

An
Annoyed245 on Nov 5, 2014
This company takes your credit card information online before asking you for a social security number. If you do not wish to give them your social security number and decide not to complete the online order at that time, they will still charge your card a non-refundable fee -- even though...

Vitalchek.com / Shipping ripoff

Mh
M.Hadley on Oct 8, 2014
I paid big bucks for them to get me an official copy of a death certificate. The shipping was $19. 50 to send ups. They had some questions about relationship to the deceased, which i took care of by phone and fax - - they said they were satisfied and were sending out the certificate. What...

VitalChek / Ripped off

Sp
sparkle-k on Apr 6, 2014
I wish I had seen this website BEFORE I gave them 60.00 for certified divorce papers which I NEVER GOT!!! As with many other people on this site, I was told that there was no record of them. That's total BS because I have a copy of them but they are not certified. SS says they have to...

VitalChek / Unethical

Ch
CherylTkn on Feb 5, 2014
Vitalcheck has set up their online service to appear when you are looking for the state government site. T was confused that the state would ask so much for a birth certificate. Now they have my 59. 00 and i have no recourse for a bogus service. A 20. 00 charge to mail 2 slips of paper should be against the law.

Vitalchek, Pa Dept. Of Health / Birth Certificate

Li
Livie1 on Sep 6, 2013
I requested a copy of a birth certificate online from VitalChek, supposedly costing $10, but after shipping (they used overnight shipping, which I did not request) and handling fees, I had to pay $38 for a birth certificate. Although I provided the correct information regarding name, date...

Vital Chek LexisNexis Risk Solutions - Florida, Pensacola / Non-Delivery

Br
Brenda Lea Womack on Jul 22, 2013
My Order for a Marriage Certificate on July 15, 2013 has not been delivered. The Order Number: 35683454, Pin Number: 486402, Total: $44.75. I provided Identity Verification Documentation July 16, 2013. The Reference Number: 130717-000076. The Marriage Certificate is Urgently needed for...

VitalChek - North Carolina, Jacksonville / Pain over 71.00 and received NOTHING!!

Ri
ritchie22 on Apr 16, 2013
I requested that VitalChek get me 1 copy of my divorce from 1998. I now live in WV. After several weeks of making requests VitalChek told me that the copies did not exist Long story short I called the Bureau of Vital Statistics and for 20.00 they sent me 3 copies of my divorce. I got...

VitalChek / Website to log in after paying for it in advance does not wort

Ra
ray hintz on Mar 20, 2013
I ordered a death certificate. They give you a order # and pass code. to check on status or upload your required information(drivers license, birth certificate) when you enter the information there is a button to click enter to gain access to the site. nothing happens when you click on the...

VitalChek - Florida, Orlando / Customer Service

Nj
NJCOOLNESS on Mar 9, 2013
I spoke with a rep by the name of Yaiz Gonzalez from the Puerto Rico VitalChek dept regarding the status on my wife's birth certificate on 2/14/13 after receiving a letter in the mail stating that they could not find records to match the name in the system. There was a customer...

VitalChek - Pennsylvania / Vitalchek-Pennsylvania

Mb
MB25 on Dec 6, 2012
My husband placed an order with VitalChek on the 23rd of October. The 26th October it was supposedly shipped from that day. It's been over a month. A little piece of paper shouldn't take that long in the Military APO mail. He needs his birth certificate to do his passport and our...

VitalChek - Florida / Unauthorized charges

To
TOM1911 on Nov 8, 2012
Vitalchek has added a second charge without authorization to a prior payment within 5 hours of the original bill. On contact with their CS, they deny making the charge even when the financial institution I do business with researched the charges and found that they both came from the same...

VitalChek / Had no issues with VitalChek

Jo
JohnBgon on Aug 31, 2012
I was trying to help my girlfriend get a certified copy of her birth certificate in order for her to get a CA ID (long story...). I started 'googling' methods. Saw I could send a check to the birth county, but I didn't like the idea of having to wait for the mail to deliver...

VitalChek - Florida / Did not deliver

An
Angry One in Florida on Aug 13, 2012
Ordered a death certficate for a relative who passed away about 50 years ago in Florida. After answering a number of questions, the questions became very personal and invasive. They asked what property I had owned throughout my life etc. At that pont I stopped the order process yet they...

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