VitalChek Network
reviews and complaints

Over 7 hours on hold with no response, emails no response and Facebook message no response. Is this a real company?

I placed an order on 9/19/2023 for a birth certificate and now when trying to check status on the website it says the order is expired. I have not received any correspondence from them, except a receipt for taking my money.

Avoid Vital Chek at all cost, even if another service is more expensive.

I spent $50 to have my birth certificate sent to me.

The package was lost in the mail. I spoke to 3 different "customer service" reps who refused to offer any assistance in replacing the lost document or issuing a refund.

I was told I could expect the birth certificate by February 8. It is now February 22; no action has been taken and no response has been received regarding how Vitalchek intends to fix this issue.

I am now unable to have my New York state ID renewed, as it has expired and I am still without my birth certificate.

I ordered a certified birth certificate and I was sent a live birth certificate which took 7 months to get so I ordered another. I called the number of customer service told them what they sent they verified that I ordered a certified birth certificate both times. The customer representative said he would check into it and would call be within 5 days and I haven't heard anything. I'm still waiting for the second one I ordered. I've spent 70 dollars so far I need a certified birth certificate to get the licenses to fly. What really bad is I have to wait until next year for it to arrive its a 6 month wait.

I should've known better!

This is my second time ordering from vitalchek.com and it's my last time. Yeah, I should've learned from my first experience a few years ago with them.

I ordered EXPRESS the first time and it took forever to come. Now this time it's the same thing. THERE IS NOTHING EXPRESS ABOUT THIS COMPANY - accept the price!

Please! Please! Please NEVER order express from vitalchek.com! If you're going to use them, just order everything the "regular" way.

This place will not get the chance to burn me again!

I have produced 2 notarized documents in order to get my marriage license. Both are through registered notaries but my application has been rejected twice. I have done what was asked, the first notary was not through a UK notary (nowhere does it specify this) and the second is. I want this resolved. I’m not paying for another notary. The system is rigged and as some who is dyslexic, filing out forms like this is a constant struggle and vitalchek are doing nothing to help me.

This is the second complaint I am making. I ordered a birth certificate for my son who passed away in July. Order #[protected] I recieved an E mail saying the information was wrong. When I talked to a representitive she said that NYS found no record for Queensville NY. I informed the rep it was Queens NY.

She changed it and said no problem. I recieved a Certificate from NYS Health department stating no birth found. After trying to call this company at different times of the day and sending numerous follow up E mails still nothing.

This is the second time I am making a complaint. I could go to NYC health department myself but I trusted this comp. I WANT MY MONEY BACK>

John Nash, Staten Island NY

I purchased my birth certificate through vitalcheck 8/7/23. I haven't received the birth certificate, I even placed a rush on the order. I have contacted the company via email, they stated they do not have record of the purchase, I provided my credit card statement, with the proof of purchase. I have tried to contact them via email and NO response at all now all week since I provided the copy of my credit card statement showing proof of purchase. I called the number on the statement but all she stated was I need to contact the Health Department of Elkhart County and did not offer any solutions. I just want my birth certificate as I need it by September 3, 2023. I ordered with plenty of time.

I never received the death certificate I ordered from vital check and when I provided proof of reimbursement from UPS stating that I never received my order and requested a replacement that I want to pay for, since UPS refunded me, vital check refused.

I requested to be charged again for a replacement of a death certificate that I never received and vital check will not do it.

How is this possible. I provided proof of the check and emails from UPS and want to pay for the service a second time, since I was refunded and they will not help me.

The higher ups, officers and CEO need to try to order their own vital records and see how ridiculous it is to relieve a document.

On 4/16/22 I placed an order to correct the spelling of my name on my birth certificate and get a copy of it. I recieved an email with a list of documents to provide to prove how the correct spelling is. I paid for the order and provided the documents ask for. After months of no response, I checked the order status to see it was still "pending". I called vitalchek to see what the problem was. After waiting on hold for over an hour, I was told the documents were denied for various reasons. The documents I provided were exactly what they asked for. Some of these documents came from state agencies and clerk of court. I submitted more documents with the information they needed and again never got a response. I called again and waited on hold for an hour. Finally I spoke with an employee that told me the request will be expedited and I should recieve my documents within a few days. At this point, the order has been placed for 8 months. I never heard from vitalchek, so today I tried to cancel my order online and their website will not show the order. Upon trying to log in I get Errors requesting my account. This company has stolen from me and taken personal information without providing the service that was paid for. This company is 100% scam.

I ordered a birth certificate 10 months ago and they finally sent it to the wrong address today. This is disgusting and criminal behavior when handling sensitive documents. It takes more than 30 minutes to get anyone on the phone.

Every time I've called, I've been given different excuses and lied to over and over about delivery dates and supossed resolutions to my issues.

They should be put out of business and criminally charged.

I ordered a copy of my daughter's birth certificate in January and received an email stating that the estimated time for receiving it was June (6 months later). I immediately contacted VitalChek to cancel my order and couldn't reach anyone, was placed on hold for over an hour. I called back the next business day and was told that it was too late as my order was already being processed and therefore cannot get a refund of my money. Feeling like I have no other option, I waited the 6 months and called back to learn that I need to wait an additional 2 months as the state is behind in processing.

This is absurd. There was no upfront disclosure regarding the wait period and no disclosure of refunds, zero accountability and I am left at the mercy of a company. How do they even get away with conducting business this way. For something of this importance, full upfront disclosure should have been mandatory. Had I known this, I would have taken an alternate route for the birth certificate. I need to know who I can talk to for a refund of my money.

I had ordered a birth certificate from Vitalchek. There is a drop-down box with different purposes for the birth certificate, but many of them were not clear to me. I needed mine for citizenship reasons and that was not on the list. I took a guess, but in the end, the one I ordered was not the right one. $58 out the window.

I have spend hours - and tried 4-5 different numbers - to find how what to do and even to just order a new, apostilled birth certificate from Vitalchek, but the most luck I had after a several hour wait was a chat with someone who didn't answer my question (though I asked it many times in the chat)and that I had to contact the vital records department of my native city.

I needed to get my grandson's birth certificate. He was born to a drug addict mother and given to me at 2 weeks old to care for completely. I applied for a birth certificate through vitalchek November 2022. Order Number: [protected]

PIN: 180824. $28.45. March 8,2023 I recieved an email saying my order was delayed. I needed to send in a copy of my license, again, and a copy of my grandson's custody papers. About a month went by and I called again, I was told the birth certifcate was placed on hold. I called the LA number given to me by VitalChek and they said I needed to send in a copy of the parent's marriage certificate to get the birth certificate. Even though parents were divorced at the time. I ordered the marriage certificate through VitalChek again, and paid $29 more and sent in my original copy like I was told. today is may 31, 2023 and my almost 8 month old grandson still has no birth certificate or social security card, which he cant apply for without a birth certificate. I was told by the Vital records that I needed to send in an additional $27.50 for the release of the birth certificate. not including stamps, I have now paid $84.95 and I currenlty still have no birth certificate for my grandson. Called again today and was told that the check is on someone's desk, and will be finally looked at and reviewed in about 3 more weeks. My grandson has health issues and needs his birth certificate to get on insurance, to have a doctor look at him (yes was turned away by doctor offices due to NO BC), get on any sort of assistance.

Livid! I paid $45 a Month ago for overnight shipping so I could get married this month, not only did I not get anything until literally 4 weeks later and a day prior of my wedding , But they changed the City And County themselves!

Says I’m Not divorced! And I am! They changed the county so the records don’t reflect my divorce and made me repay ,

R e P a Y, another $45! And yes- I have to wait again 3/5 weeks! I’m livid!

I ordered my long form Birth certificate with two additional copies, equaling three in total. The "Birth Number/File Number" that is a part of this document is missing. This number is a unique identifier, to prevent fraud, and it is my right to have it. Therefore this document is altered, because every other birth certificate has this number, it is what the State uses to register it. I called customer service and spoke to Leticia at 9:41am on the day of April 5, 2023, and was told that they wouldn't give me this number that is rightfully mine. Unless you're office puts it in writing that my Birth Certificate has no Birth Number or State File Number, then it is required that you send me the official documents/copies I purchased from you're office with the Birth Number/State File Number with the raised seal at no extra cost. My order number is [protected]

I submitted an order on 2/3/2023 Order # [protected] on behalf of one of my members (Dewey Grier). At the time I placed the order, I also included a copy of his State ID. VitalChek, continues to request a copy of his photo ID, which I already submitted. They emailed me a link to "Manage my order". When I tried to access the order to again, submit a copy of his photo ID. The system can't access my order. I've tried calling every phone number related to VitalChek, only to be placed on hold for hours on end, to the point I have no choice but to discontinue the call. I tried chatting online and was direct to a site (justanswer) and was charged $55.00 for a service I did not need. I'm only trying to get some answers to the status of the order I place, make any corrections and get the member's Birth Certificate. Not be put on hold for hours on end. This is extremely frustrating as I have a busy schedule and can't continue addressing what appeared to be a simple matter. If you can't fill my order, please refund my money and I will seek other options for this member.

Placed one order and received one email confirmation. Then a few days later I received 2 separate emails showing 2 orders have been processed. Checked my credit card and they charged me twice. After waiting on hold for 30 minutes I reached a rep via the chat. Was told they couldnt help and that I had to contact the New Mexico Vital Records division to get a refund. Called them and was told they couldnt help and that i had to contact Vitalchek. Going to have to do a chargeback to get my money back. What a waist of time for $21.00. Dont ever use Vitalchek!

I paid Vitalchek $143.75 to have my sister's death certificate and certified copies sent to me Rush. Two days later I received a pkg from UPS with a letter stating they couldn't find the record. If I didn't provide enough information, couldn't someone have called me or e-mailed me? It is vitally important for me to get this certificate. I could have provided my sister's birth date, Social Security Number, name of hospital where she passed, or whatever. Instead, I am left empty handed with $143.75 charged to my credit card, and you have the nerve to ask for another $12 to search again. I called the hospital where my sister died, and verified the date of death. With all the stress I've been dealing with, I don't need more stress. Please help me. I've paid for a search, so why can't one of your employees make a effort to help.