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LexisNexis Risk Solutions Inc.

P O Box 1703
United States - 37024-1703
Customer Care
1 615 372 6855 0 0
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VitalChek Complaints & Reviews

Vital Check - company is a rip off

Posted: 2015-08-07 by    this is dumb
Complaint Rating:  0 % with 0 votes
I needed to obtain a birth certificate for my 87 year old mother-in-law so she could get a photo ID. It was suggested I contact Vital Chek. I filled
out paperwork on July 18th, 2015 on their site. They asked for my photo ID, my marriage license, a current utility bill, a current bank...

Vitalchek - Theft by Deception

Posted: 2015-07-15 by    Natalie Patierno
Complaint Rating:  0 % with 0 votes
I ordered a copy of my birth certificate online on June 5, 2015. They asked me to enter ALL of my personal and identifying information to ensure that my certificate could be accessed. I entered my bank inforamtion and my account was drafted within minutes of my request.
Today is July...

Vitalchek - Utah, Price - VitalChek not providing documents

Posted: 2015-02-19 by    MHHughes
Complaint Rating:  0 % with 0 votes
I paid VitalChek to provide a divorce decree. They sent the request to the Colorado Department of Public Records. The state of Colorado did not send the documents. Upon contacting VitalChek several (5) times, and being on hold for 15 - 20 minutes each time, I was told, "we have completed our...

Vitalchek - Paid for product i did not receive

Posted: 2015-01-19 by    tat-2015
Complaint Rating:  0 % with 0 votes
Vitalchek claims to provide a variety of government documents such as birth and death certificates without the necessity of going through the regular state or county process. For this so called service they charge a great deal more than the various agencies charge.

What they...

Vitalchek - Bad Business

Posted: 2014-11-05 by    Annoyed245
Complaint Rating:  100 % with 1 votes
This company takes your credit card information online before asking you for a social security number. If you do not wish to give them your social security number and decide not to complete the online order at that time, they will still charge your card a non-refundable fee -- even though not...

Vitalchek.com - Shipping ripoff

Posted: 2014-10-08 by    M.Hadley
Complaint Rating:  0 % with 0 votes
I paid big bucks for them to get me an official copy of a death certificate. The shipping was $19. 50 to send ups. They had some questions about relationship to the deceased, which i took care of by phone and fax - - they said they were satisfied and were sending out the certificate. What came...

Vitalchek - Ripped off

Posted: 2014-04-06 by    sparkle-k
Complaint Rating:  100 % with 1 votes
I wish I had seen this website BEFORE I gave them 60.00 for certified divorce papers which I NEVER GOT!!! As with many other people on this site, I was told that there was no record of them. That's total BS because I have a copy of them but they are not certified. SS says they have to be...

Vitalchek - Unethical

Posted: 2014-02-05 by    CherylTkn
Complaint Rating:  50 % with 2 votes
Vitalcheck has set up their online service to appear when you are looking for the state government site. T was confused that the state would ask so much for a birth certificate. Now they have my 59. 00 and i have no recourse for a bogus service. A 20. 00 charge to mail 2 slips of paper should...

Vitalchek, Pa Dept. Of Health - Birth Certificate

Posted: 2013-09-06 by    Livie1
Complaint Rating:  0 % with 0 votes
I requested a copy of a birth certificate online from VitalChek, supposedly costing $10, but after shipping (they used overnight shipping, which I did not request) and handling fees, I had to pay $38 for a birth certificate. Although I provided the correct information regarding name, date of...

Vital Chek LexisNexis Risk Solutions - Florida, Pensacola - Non-Delivery

Posted: 2013-07-22 by    Brenda Lea Womack
Complaint Rating:  0 % with 0 votes
My Order for a Marriage Certificate on July 15, 2013 has not been delivered. The Order Number: 35683454, Pin Number: 486402, Total: $44.75. I provided Identity Verification Documentation July 16, 2013. The Reference Number: 130717-000076. The Marriage Certificate is Urgently needed for proof...

Vitalchek - North Carolina, Jacksonville - Pain over 71.00 and received NOTHING!!

Posted: 2013-04-16 by    ritchie22
Complaint Rating:  100 % with 1 votes
I requested that VitalChek get me 1 copy of my divorce from 1998. I now live in WV. After several weeks of making requests VitalChek told me that the copies did not exist Long story short I called the Bureau of Vital Statistics and for 20.00 they sent me 3 copies of my divorce. I got nothing...

Vitalchek - Website to log in after paying for it in advance does not wort

Posted: 2013-03-20 by    ray hintz
Complaint Rating:  0 % with 0 votes
I ordered a death certificate. They give you a order # and pass code. to check on status or upload your required information(drivers license, birth certificate) when you enter the information there is a button to click enter to gain access to the site. nothing happens when you click on the button....

Vitalchek - Florida, Orlando - Customer Service

Posted: 2013-03-09 by    NJCOOLNESS
Complaint Rating:  0 % with 0 votes
I spoke with a rep by the name of Yaiz Gonzalez from the Puerto Rico VitalChek dept regarding the status on my wife's birth certificate on 2/14/13 after receiving a letter in the mail stating that they could not find records to match the name in the system. There was a customer service...

Vitalchek - Pennsylvania - Vitalchek-Pennsylvania

Posted: 2012-12-06 by    MB25
Complaint Rating:  0 % with 0 votes
My husband placed an order with VitalChek on the 23rd of October. The 26th October it was supposedly shipped from that day. It's been over a month. A little piece of paper shouldn't take that long in the Military APO mail. He needs his birth certificate to do his passport and our newborn...

Vitalchek - Florida - Unauthorized charges

Posted: 2012-11-08 by    TOM1911
Complaint Rating:  100 % with 1 votes
Vitalchek has added a second charge without authorization to a prior payment within 5 hours of the original bill. On contact with their CS, they deny making the charge even when the financial institution I do business with researched the charges and found that they both came from the same merchant...

Vitalchek - Had no issues with VitalChek

Posted: 2012-08-31 by    JohnBgon
Complaint Rating:  100 % with 1 votes
I was trying to help my girlfriend get a certified copy of her birth certificate in order for her to get a CA ID (long story...). I started 'googling' methods. Saw I could send a check to the birth county, but I didn't like the idea of having to wait for the mail to deliver, using...

Vitalchek - Florida - Did not deliver

Posted: 2012-08-13 by    Angry One in Florida
Complaint Rating:  100 % with 1 votes
Ordered a death certficate for a relative who passed away about 50 years ago in Florida. After answering a number of questions, the questions became very personal and invasive. They asked what property I had owned throughout my life etc. At that pont I stopped the order process yet they STILL...

Vital Check - Birth certificate

Posted: 2012-01-21 by    CatherineA
Complaint Rating:  0 % with 0 votes
RIP OFF!!! I received my birth certificate but the Place of Birth is the WRONG CITY!!! I have no recourse! AVOID THIS COMPANY- go to the town clerk in the city of your birth, online or in person- less expensive and you get the right information!!! I'm out $60 and am very upset!...

VitalCheck Birth Certificate Service - Paid but did not get a birth certificate

Posted: 2011-09-06 by    Melissa L D
Complaint Rating:  0 % with 0 votes
Ordered a birth certificate on line for my son on August 12th, on September 2nd I received a No Match Statement! That they shipped UPS 2nd day air and required a signature for also with a charge of $12.00.. And when i called, I was told i missed something on the form and i would have to pay...

Vitalchek - Birth Certificate

Posted: 2011-08-09 by    Truthmustbetold
Complaint Rating:  100 % with 4 votes
I'm appalled by the service I received by VitalChek to get my birth certificate sent to me. I am a New York resident living in France and contacted them because of Visa requirements. After submitting my order (June 23) I received an email stating that my request was currently on hold because...

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