Verizon review: Upgrading phone

On 2-17-24 I went to the Verison store located at 4801 S Padre In Corpus Christi Texas. I already had everything ready to go because I pre ordered the phones. When I ordered the phone I was told the store would transfer the information from 1 phone to another, I was trading 1 phone in so I would have to leave it there when I got the new one. I was advised by the store manager and another female employee that this was going to cost $29.00 per phone since I was getting 2 phones.

I asked why because when I changed from another carrier it was done for free, I was not told this when I ordered the phones. I asked the manager to cancel the order, she said she did. When I called Verison they advised me the order was not cancelled bit the person I was on the phone with made sure to cancel it.

I'm very disappointed with Verison and I will never go back to that store again. I contacted another Verison store at 5634 Saratoga in Corpus Christi and they told me I could not pre order the phones and that if I did I would still have to pay the connect fee when Verison said they would wave it.

If this is the way Verison stores are going to treat their customers I will be looking for another carrier.