Verizon review: horrible agents 218

This is my first time officially complaining about a customer service experience. My travails with Verizon have escalated to the most egregious experience I've had, but ironically Verizon has done nothing to escalate this to anything but a series of screwups and customer service debacles.

We switched to Verizon FiOS in June--cable, phone and internet. That was our only mistake. The real problem, though, became the phone. During the summer our phone would become disconnected. It happened at least once a month. I was told that nothing was wrong, but that there was a work order in the system for Aug. 16. No one seemed to know what it was, but it did seem to cause a problem, so tech kept trying to delete it. After losing all my voice mail messages twice and even having my voicemail access number changed on me--by that time I had spent approx. 300 minutes on my cell phone with them--I was told everything was taken care of. The frustration just getting to talk to someone for those 300 minutes was enough to make me scream. The phone trees and the voice automaton are maddening. The computer operator cannot even distinguish clearly and loudly spoken native English.

On October 10, I lost my service again. Back to the phone tree. Please understand that through all this no one and I mean not one single tech or customer service person took ownership of this problem. So when I finally was able to talk to an agent about yet again losing service, I was told that it would be fixed. Two days later, nothing. Then I was told that someone would need to come to my house because of the nature of the problem. The day came and went. I waited all morning and then some. "Oops. We canceled the technician." Your problem is not what we thought. NO phone call to tell me this.

The first phone call I received from anyone in charge was on Friday late afternoon, Oct. 12, telling me that they spent four hours researching my problem and in June my phone had NEVER even been switched over to fiber optic. So work orders kept getting placed and cancelled and I kept getting my phone turned off because someone had no idea what they were doing. This is unbelievable in itself.

It doesn't end there, altho ugh I would think that once they knew the problem they would speedily do something about it. Renee in California (about the 10th rep I'd talked to, no exaggeration) told me that my phone could not be turned on until October 17, almost one week later. I hit the roof, but what could I do? October 17 came and went and no phone service, no courtesy call, no follow up AT ALL. Back to the phone tree. But this time I reached someone in the Customer Advocacy Office of the President. Sounds like it would be effective, doesn't it? Well, it was an experience in apathy and arrogance. In fact, the customer service branch that I dealt with in three different places was exactly the same. They just passed the buck, and, furthermore, told me that I didn't need to write the President because it would just come to them, and they would just ignore it since I had already called. During this whole debacle, NO ONE could tell me the proper channels to take to take this problem to the top. And not one person could tell me the name of Verizon's president. One customer service person (not tech) had to look it up on her computer. Customer Advocacy is for problems that have escalated to the point where there is no resolution in sight (that was definitely me). They blithely passed my problem to the Maryland office and told me that they could take care of everything--even getting credit on my bill. (I certainly wanted some sort of compensation.) That was Wednesday. Today, Friday, still no phone. Someone (no surprise at this point) put a November date in the computer to have it turned on! And they can't seem to get these dates out of the computer. I would just like to know what ### keeps entering these mysterious things into the computer. The frustrating thing is, no one at Verizon can seem to figure that out either. So no avenue of complaining or getting someone to take ownership. This is the pinnacle of incompetence and lazy, ignorant workmanship. And how do they train their customer service people? They train them to listen and do nothing and apparently feel nothing either.

Right now, one responsible person (Nick) in the Oxnard, Calif. office has taken this on and hopes to get the November date out of the computer. But at this point I have absolutely no trust in Verizon, especially the Maryland office, nor do I believe that this is the end of my problems with them. One more note. My Verizon FiOS On Demand movies pixalize and lose sound--every single time we use this we have to reset our modem. Comcast was bad, but this is like the frying pan and the fire. Chris in Maryland

The Customer service line at Verizon was overloaded when I tried to call on a Monday;
after patiently waiting for 30 minutes, the
call line simply dropped me.

When I called back, and finally got through, the service rep calmly informed me that Mondays are not a good day to call and that yes, when the queue gets too long, the service center center simply drops its waiting callers.

Of course, the problem could be solved by adding a few more cutomer reps, but apparently Verizon doesn't think it needs to bother with that.

Their "service is our priority" is very hollow.

Verizon is the worst ever. I have everything through verizon tv, land phone, cell phone, Dsl. First off I have the blckberry storm which is junk I have went through four of them tw0 I paid full retail for. I have complianed numorous times and they still wont do any thing except give the exact same phone. Next the tv they charged me for a bunch of channels I did not want nor receive. Then told me I had to deal with direct tv when the contract was through them. And still never got my money back. next is the dsl so freakin slow I was paying for 7gig and im not even getting one. So now I have hughes net witch is awsome. When i finaly convenced them to send out a tech they guy never showed up took a day off from work just to be their and was a no show. So im done with verizon Really bad customer service they are no better than a thief.

Switched to Verizon to "save money"... Salesman said I could cancel in 30 days, no early termination fee. Wasn't happy with the picture quality ( we have a home theater projector) and the technician couldnt get it hooked up with HD. When I called in to cancel, the CS kept telling me I couldn't cancel for another 4 days because I had an order with Cablevision. When I called back 4 days later to cancel, they told me there would be an early termination fee of $200.00. and that the policy was in fact 15 days. Buyer Beware, it's all in fine print. Would never touch anything Verizon ever again... Verizon is the MCI of the 21st century.

I had Verizon and was pretty satisfied until this happened.. We were moving from Pennsylvania to Maryland and I wanted to transfer with Verizon. They said no problem all they had to do was to “switch me off in PA and turn on my service in MD”. Sounds simple doesn’t it? Then the nightmare began, with hours of hold time and frustration and zero help from Verizon. Here’s what happened.. There was a delay in Maryland due to the strike, they said three to four weeks to have my service installed.

I was ok with that and asked them to put me in que, but they TURNED OFF MY VERIZON E-MAIL SERVICE which had very important communications for my small business. Verizon said since I cancelled service they would not turn it back on. I said on numerous times “I DID NOT CANCEL MY SERVICE, YOU “TURNED OFF THE SWITCH” IN PA! My e-mail has been lost with zero help from Verizon! Verizon – NEVER AGAIN..HAPPY WITH COMCAST!

I paid my final Verizon landline phone bill upon relocating to another state. Seven years later they send me to collection for a bill I never had. After contacting them, they admitted it was their error. However, my credit report is affected for 6 months with this delinquency. I’m cancelling my Wireless account because of this worthless company who ruined my credit rating.

I signed up for Verizon Phone Services about a year ago. I was with Cavalier before. Verizon offered to give me the same rate as Cavalier, but I didn't get anything in writing--just a phone quote by customer service.

Each month since then, Verizon adds a 6 cent "inflation fee" to my bill. My bill has increased at least two dollars in the past year. I called Verizon to inquire what an "inflation fee" was and how long it would go on. The girl I spoke with put me on hold for quite a while, and then reported that after talking to her supervisor, the "inflation fee" was just something they could add on to my bill. They said there was no time period it would go on. I pointed out that we agreed to a rate of about $22.00 a month without long distance and for one extra service. They said that they could raise their prices each month if they wanted to.

Has anyone else had this experience of them increasing the price every month for no real reason? Are they allowed to do this?

I am SOO frustrated I am sending this on a wing an a prayer...
I have had Verizon for my home phone and Directv.
Since June 23rd, my phone service has been working only partially or for weeks at a time no service at all.
I had emailed them, someone finally came out around 5pm after waiting home ALL day for them.Supposedly fixed.It worked a few days and then worked intermittently.
I called them.We waited, finally a guy came and fixed it .It worked minutes and then was completely dead.I called his cell number.He came back and told he had been sabotaged and he could do nothing about it.Verizon would have to send someone the next day.I waited and waited.
I live in the country, no houses around me.I have a handicapped son.
I drove into town to use my friends phone to call Verizon.After waiting to talk to a real person, someone knocked on my friends door saying they just plowed into my 2017 Mustang.I had to hang up.
They sent someone last week.It worked a few days and now its dead again.This is unreal.
I talked to a supposed"supervisor" yesterday and he told me the bill would automatically take off the days I didnt have service.I said it hadnt.Well he said I would have to wait til my service was restored and then call a different number.
Also told him I was missing important business and Dr calls.He laughed and said I wasnt missing much with the business calls as he hangs up on them anyway...WHAT? I was SHOCKED!
I am trying to find out how to reach a person that truly will help me and this situation.
From the things I have read, it doesnt sound too good for VERIZON! Scares me.

I have had unexplained charges from verizon every month since alltel became verizon and for 2 yr i had alltel w no problems but my bill is averaging 300.00 a month... yea your telling me. so win i call they have credited it bak to the bill almost every time so they got caught. but the fact stands they tell me every month it is data charges from a bogus company sending me messages. i have 11 ppl i talk to and txt 4 free, so not many more do i talkto for any length of time. but my txt messages are 4, 989 this month! w an unlimited + 500 extra plan! Can u all say liars? Verizon wireless should be reported some how and stopped for these bogus charges. and how many ppl are not seeing these charges and are paying them?! Tht y verizon keeps doin this because some ppl letting them get away w it. any one have any advice on how to get out of ETF w verizon on account they are runnin a bad biz? flamom2@yahoo.com plz let me kno.

I got the internet card from them for the wireless service for my laptop. I travel a lot so I need this service.
On vacation, I needed to check occasionally on business related e mail. I traveled to mexico for vacation. Before going to Mexico, I called customer service to know about the charges If I was to use the internet wireless card in Mexico (roaming charges). Customer serive said, it would not be expensive, that it should be no problem.

I go to Mexico, tried to open up some of my e-mails, the serice was so bad, that leterally, I could drink a coffee, take a nap, come back and it still be loading. Once it was 80% complete, it would bounce back, and start over again. It was very irritating, but anyways, I managed to open 3 e mails, with no large attachments, only letter type.

I couldn't deal with it any longer, so I turned off, and just forget about the lousy service.

Anyways, when I get back to the states, I get the bill from Verizon, to my surprice they charged me $680 for using the internet and opening 3 e mails.

I called them to complain, but they are very cynical. They act like the world owes them a favor. Needless to say, I told them I would not lend myself to be rip off by them. They said If I don't pay, they would report it to the credit. Big Deal.

I did not, and I would not pay this bill, I am sick and tired of getting ripped off by the sytem.

If all of us would do the same, instead of writting this experiences, I am sure it would put a stop to all this non-sense.

I have a dispute with verizon, I expect these crooks to be who they are, but the real criminals are the so-called consumer agencies that we pay taxes to, and never give service. I have sent my dispute to several government and business agents and never received any response except for automated e-mails; the PUC, the FCC, FTC, and the [lol] Better Business Bureau, who actually state that they don't handle consumer collection complaints against business. The deck is stacked, our government is owned by corporations, the consumer laws are a fraud, if you don't know somebody, or can't afford a lawyer, you have no rights. Perhaps this website could take the worst companies and deliver all the complaints to the proper agencies, but that is probably a subject for the forum. Best Of Luck To All.

Have contacted Verizon three times to block specific number, of which I get continuous calls [protected]. This has been going on for at least 3 months. Was told twice on July 1, 2017 that the number has been blocked. I am still getting these calls, 3 today. With all the advertising Verizon does about their wireless service, I would think this should be a one minute fix. Pleasae advise how I can get this done?

Bruce McDuffy Hm [protected]
Cell [protected]

Received the follow email from Verizon on my home internet service. Apparently as of May 6, 2017 I will no longer be provided with a dry loop internet service to my house unless I purchase home phone service. In the days of Cell phones and other services that are cheaper, I find it ridiculous that I should have to spend more money on a service I don't need and don't want. I have already filled a complaint with the FCC on this. It should be illegal companies tell you that you have to buy other services just to receive internet... Complete BS.".

-----------------

At Verizon, we are committed to bring you the best suite of products and the most current capabilities, while providing the value and quality of service that you expect". From time to time, we must make changes to our product offering to meet these goals". Beginning May 6, 2017, we will no longer offer High Speed Internet without local voice service on the same account..

What does this mean for you?

If you currently have High Speed Internet without local voice service on the same account, there is no action required on your part to continue enjoying your internet service..

You will not experience any disruption of service/.

Prior to May 6, 2017, you can still make speed upgrades or downgrades to your existing service'.

Prior to May 6, 2017, you can receive bundle discounts by adding DIRECTV service or Verizon Wireless service to your current internet service'.

What this means if you change or disconnect your High Speed Internet Service as of May 6, 2017, or after:

You can make changes to and retain your Verizon High Speed Internet Service on or after the above date, by adding Verizon�s local voice service to the same account.

If you are moving your service from one location to another on or after the above date, you may subscribe to internet service at your new location if you also subscribe to Verizon�s local voice service on the same account.

If you choose to subscribe to additional Verizon services you could be eligible for a bundled discount when you also subscribe to Verizon�s local voice service on the same account.

Thank you for choosing Verizon as your High Speed Internet service provider. We appreciate your loyalty and look forward to providing you with great service for years to come.

Sincerely,

Verizon a9e3cc

Unsolicited and unwanted premium tv (hbo/showtime) trial offer presented by verizon fios tv to their customers. these offers, if used or not, are automatically enacted and we are billed if we don’t respond. these offers upon trial period ending, should self-cancel if we don’t reply. we are presently required to spend 30-min. on the run around in the call to cancel routine crafted by cable providers. it’s a game with verizon. let us make all such faulty-default offers a no practice.

Let them hear us clearly, if we don’t reply to these unsolicited offers, we’re more than likely not interested. for those who are interested for sure will be provided expedient means to opt in. verizon will provide a half dozen ways for them to opt in, …. easily. it’s all about the money, easy money for them.

Verizon just came into our neighborhood. They had salespeople come through with a deal that had a 15 day cancellation period "AT NO COST TO YOU." As I found this hard to believe I asked the guy a number of times. On day 15, I cancelled my contract with Verizon. They cancelled the TV and internet but left the phone on until I had Comcast call in an order. Because Verizon did not cancel the phone at the same time, now I had complete bundle for more than the 15 day period and they are nailing me for major early termination charges and other charges that after on hour on the phone, the customer service person couldn't even tell me waht the charges might be. UNFREAKING BELIEVABLE.

On anther note with Verizon: I have called now three times, each time a revised fina bill comes in. At no point am I able to get to someone who can give me answers. I always get transfered to another person at least twice. The previous time to today, ther person told me I had a negative balance on the account, no I owe $138. They have no idea what anyone is doing.

Anyway, DON"T EVER USE VERIZON...EVER

I’m a former Alltel customer. I was told that my contract would be respected and I did not have to suffer any changes... wrong! I decided to cancel one of the three lines that I had and first I was told to wait and cancel until the end of my pay period because I was going to be charged for the full period. Ok, I did, a few days more did not hurt.

On the same day I explained that I also wanted to change my plan to lower my bill. After all, I did not need all the minutes that I'm currently paying for... and again, I was told in person by a Verizon representative that I just had to wait and call one day prior to the end of my period to make the change.

I called today and was told that in order to change my plan I have to buy a Verizon cell phone because my Alltel cell is not "compatible" with their plans. That means another 2 year contract.

I refuse to get into another contract because the plans they are offering are not fulfilling my needs. Now I'm stuck with the plan I have unless I pay the cancellation fee of $400.

Now I definitely know that I do not want to sign another 2 year contract with Verizon. This is a trick; she even said that Verizon did not want to force Alltel customers to buy new cells when they absorbed Alltel, how considerate from their part, right?

Not to mention that customer service was not the best, I miss Alltel, now I have to start my research again for a decent company.

I signed up for the Verizon Triple Play bundle back in mid-April. I was entitled to a land-line, internet, and Directv with this package. Needless to say, I regret the decision to sign up with Verizon ever since. From day one, I have had nothing but trouble. When the Directv technicians showed up to my house to install service, we discovered the Verizon representative (Yvonne S.) that took my original order messed up the information. We were able to get that straighted out, but only after having to submit a credit card to Directv. I spent quite a bit of time with Verizon on the phone trying to fix this and was assured my account was okay. Well, they were wrong. Some time goes by and I received bills from both Verizon and Directv, not the bundled bill for all three services that I was promised. Verizon said this was normal and could take another billing cycle before Directv processed my bill properly. I have since spent significantly more for my bill that I am supposed to. I have spoken with MULTIPLE Verizon representatives a number of times. Every time I call, I am told different things. It's like playing roulette! You get a different answer every time. I wish there was consistent training for the customer service representatives. No one knows what they are talking about over there. Last night, I called and spoke with Directv to see if they had any information on my account. They informed me that their notes indicate that Verizon attempted ONLY ONCE on April 29th to put me into the proper bundle package. Upon finding this out, I am FURIOUS! Verizon has been leading me astray this entire time. I entered into a contract with them. If I hadn't upheld my end of the bargain, they would have charged me all kinds of fees. I'm doing my part... now they aren't upholding their end of the bargain and I am paying $60 extra a month because of it. If I don't pay, it will impact my credit so I don't have a choice. They continue to lie to me. They continue to tell me false information. They continue to neglect the contract that we have entered into. I am going to post this information on every website, blog, social media site, news site, etc. that I can find until someone can give me straight answers. VERIZON IS RUNNING A SCAM AND I AM THE VICTIM! My next stop is going to be the Better Business Bureau!

I've been with Verizon for over 3 years. Over 6 months ago I referred a friend, who had been with Spring for many years and convinced him to switch to Verizon, I was supposed to get a $25 credit on my account for the referral.

As of today both he and I have spoken to several customer service reps at least 3 times each; every time they told me the credit would be on my next bill. Today I called again and now they tell me there is no evidence of that credit ever being requested. To access my friend's account I was asked for his SSN which I obviously don't have. I asked to speak to a manager, they wouldn't let me, but the rep I spoke to told me he spoke to a manager and she couldn't do anything about it. Now I'm sitting with a referral promise of $25 and no credit. None of the reps I spoke to in the past left any info on my account regarding this and every time I call I have to repeat myself. This time I was on the phone for 27 minutes with negative results. It's incredible how this billionaire companies spend ridiculous amount of money every year in advertising to attract new customer but don't spend a penny to keep those they have. My next step is to complain to the Better Business Bureau and the Federal Communication Commission, at this point is not even for the money anymore (my time is worth more than they stupid $25) but as a matter of principle.

VERIZON IS A LIAR. By complaining to the above entities it affects their overall rating and I encourage anyone who has had problems with them and any other dishonest company to do the same.

Verizon Wireless - We Never Stop Working For You. YEAH RIGHT!

Verizon is ALL marketing and NO service! They have disconnected me twice, suspended my email twice, deleted my entire address book, and all for NO reason.

The marketing/sales people promise the moon, and the service and customer service people deny the promises were ever made. Almost every customer service person tells a different story.

I was told that if I switched to Verizon Fios for phone and internet, I would receive a special package price, and a second phone line was only $10.95 a month. When the bill came, the second phone line was billed at $39.95 a month, and when I complained, I was told that Verizon NEVER offered a phone line for $10.95/month. That was an absolute lie! When I cancelled the second line, the also deleted the first line and the internet, removing my address list, which I have never been able to re-create completely.

More recently, after thinking I would bundle everything and add Fios television, I changed my mind and cancelled the tv. Yet, again, Verizon cancelled my internet, and, after a month, I still cannot access my email. I have complained and sent messages to Tech Support, with no response.

This company, I believe, spent too much on their wiring, and now cannot support it. I am totally fed up and will be switching back to Comcast, which was always faster!

Verizon bought out a local company ( Cellular One) and sent out letters staing that as on Nov. 6 2017 the existing service would no longer work.

Our contract with Cellular One was up in Nov. 2017 and we chose to change to A T & T. on Nov. 4, 2017.

We received a bill from Verizon [protected] for $234.34 including early termination fees and charges through 11-26-09. We called the customer service rep and was told that our bill was for terminating our contract. We have never had a contract with Verizon and Cellular One terminated us, not the other way around.

We appreciate any help in this matter.

I have a 500 minutes monthly international phone plan through Verizon. Last month, the online site showed that the international phone cycle ended 02/09/10. Since I used up all of my minutes but still had to talk to someone internationally, I decided to make the phone call next day when the new cycle started. Yesterday I found out that the Verizon charged me for the call that was made 02/10/10 as part of the January bill, so I called to correct their error. I talked to John, the customer representative for international phone service at the time, who wasn't very helpful, so I had to talk to his boss. His boss acknowledged the error but demanded me to pay anyway. I asked her to transfer me to a customer service to resolve the issue, but she transferred me to a wrong dept. Then the wrong dept transferred me to another wrong dept. By then I spent about an hour just being on the phone. And finally, the person on the phone told me that she was going to transfer me to a right person whom I didn’t deal with earlier and in order to make sure, she would be on the phone until then. However, she transferred me to the first person, John I spoke to, and she wasn’t on the line either. John repeated exactly the same thing again and transferred me to another supervisor. This different supervisor repeated the exactly the same thing John’s first supervisor said earlier and now she told me that their website was down, therefore she couldn’t check the problem that I was seeing. So I told her that I was looking at their website right now. The supervisor then told me that it was “broken” the other day, which made no sense whatsoever. With absurdity, I asked her if it made the sense that I had to pay for their mistake. She once again demanded for us to pay. At this point, my husband and I spent over one hour of our time, and still didn’t get any solution of their error. I asked her if she could transfer me to her supervisor. She told me that her supervisor would call us most likely sometime next week.

Guys, this is not a fiction. I have all the information of these people I spoke to and their employee numbers too. I also asked them if our conversations were all recorded and they confirmed it.

I thought it would be a simple thing to fix but apparently the Verizon was only interested in collecting money for their error. I fully intend to share this story throughout the sites including the social networks.

Being a customer for 10 years, Verizon is the worst cell phone carrier! We bought BlackBerry Storms and they have been all problems. We complain and they fix our phone. They finally upgraded us to BlackBerry Storm 2 and they are just as bad. We complained again. They gave us flip phones and are charging us $140 for them. Absolutely ridiculous! So they want to charge us for phones? Then they came today and they are preowned. Lovely. just gets better. Verizon is the worst and their customer service is terrible.

ok, for over 1 year my wife and I have enjoyed a perfect service from Verizon.

Until (coincidence) the same weekend Verizon launch the Iphone 4 our local cell tower mysteriously decides to stay playing up. We have made numerous calls to Verizon about this and escalated numerous Engineering tickets (all come back the same "No Fault Found").

So - enough is enough we want out of Verizon - we have heard enough lies and BS to last a lifetime.

We have about 3 months left before we can trade our existing Moto Droid phones (for the next Verizon Offering) and about another 6 months after that before we can leave the contract.

I work from home a great deal and the dropped calls/no service is a major issue - I just cannot use the handset at home.

Verizon senior customer service worm told us that Verizon can only guarantee service to the outside of the building and so are not breaking any contract.

ok - both handsets worked 100% perfectly before Verizon made changes to the Base Station now both handsets are useless.

what it boils down to is I don't want to pay Verizon $200 per handset for an ETF, in my book they are failing to deliver on the on contract.

can anyone offer any help / advice ?

200 (two hundred) dollars for a closing fee is a steal, a legalized robbery, a ridiculous charge that they put on the contract upon signing, which is nothing else than a blackmail that Verizon company forces you to accept. This is done only to make it more difficult for you to get out of the contract as soon as you find a more convenient option with other providers. Anyway, me and my wife finally decided that we are done with Verizon and their overall inconvenient, expensive plans. We have to pay the fee, even though we asked repeatedly to the company not to be charged with it. Despite it, we are already saving a ton of money and getting the same overall quality level, if not even better, with the new company. So we invite everyone who has contract with Verizon to get rid of it. You will recuperate those ("robbed") 200$ quickly!
To hell with Verizon, they are dishonest, I hope they'll go bankrupt ! ! !

Any tech person from Verizon is welcome to contact me. My email is (remove the *): j*k*a*d*c*9*9*9*1@gmail.com

Background: Frontier Communications bought out Verizon's internet customers in 2017. BUT... My old Verizon personal web sites remain on Verizon's server, AND my old Verizon ftp username/passwords no longer function, BECAUSE I AM NO LONGER A VERIZON CUSTOMER. Get it?

As I stated to several of your coworkers at Frontier (my current Internet provider) and over at Verizon, be it email and phone tech calls since 12/2017; I want to remove my old Verizon personal web site, but I am unable to remove it.

My old Verizon web pages yet remain published, now unauthorized and against my permission.

I began this complaint back in 12/2017. I contacted Verizon and Frontier over the phone, by US MAIL, and email to some of their their corporate board.

On 2/21/2017 The Frontier rep said he would initiate an OCS Ticket to get the problem resolved.
I have not heard anything since, and nothing has been fixed. Frontier lied.

re Frontier reference ticket {edited for privacy}
On 2/15/2017 I received a letter (US Mail) from Frontier claiming the problem would be fixed by 2/14/2017. Frontier lied.

Verizon refuses to help, I am no longer a customer.

Leaving posts at the Verizon forums online (this site) and calling the Frontier and Verizon tech phone numbers don't help, they are as useless.

I'm so pissed off I don't even know where to start! Okay:

May 29th: Decided to switch to a Verizon bundle. Called Verizon and placed order.

June 1st: Man from Direct TV came to install dish. Could not install due to apartment rules. Since I would be moving in approx. 6 weeks, I decided to cancel the order and then re-order when I move.

June 1st: Direct TV cancelled the order for the dish.
June 1st: Called Verizon to cancel the order. Rep said he couldn't find my order so it was probably already cancelled. Not to worry.

June 6th: Received email from Verizon with the details of my upcoming installaion.

June 6th: Called Verizon to tell them the order had been cancelled. Again, rep told me that she could not find the order, so it had to be cancelled already.

June7th: Received anoher email telling me that tomorrow was the big day.
June 7th: Called Verizon AGAIN. Rep said she could see that my order was cancelled.

June 8th: Man from Verizon comes to do installation. I tell him it's been cancelled. He politely leaves.
June 8th: Call Verizon after he leaves. Was told the order is cancelled but the installation dept didn't get the mssage in time.

June 9th: I have no phone sevice! I call my current carrier and was told that Verizon took my number from them! He said I can have it back with Brighthouse next Wednesday (13th) because Verizon doesn't work on weekends. Called Verizon. Rep confused. No empathy shown even after I tell her about having to call my 85-yo mother in another state. Her words: "I'll pass it along that you are angry."

Mail comes. Mail from Verizon welcoming me to a company I have no services with and a breakdown of the installation charges for an installation that did not take place.

At this moment I am seriously doubting Verizon's integrity. I have no doubt about the lack of competency at this point.

Get it together, Verizon. This is a horrendous way to do business!

I was scheduled for Internet and phone installation between 11a-2pm my order number was MD00182948810. I arrived at the dealership at 9am and didn't leave until 6pm. When I placed the order I request that the tech call me with a window at some point in his day. I received no call at around 2:45pm I decide to call for an update on my installation time frame since the tech at that point was already 45 minutes late. The customer service rep placed me on hold so that she could call the Tech, after a few minutes she informed me that I was next in line and the tech said "he would be there within 45 minutes". I said ok and waited patiently until 5pm a whole 2 hours and 15 minutes went by. I called back at this point I was told that" I was next in line and the tech should arrive in 45 minutes, ". In conversation with the rep she informed me the the Tech was coming to install a phone no additional jacks nor internet like I ordered. That was very disturbing to me. I informed the customer service rep that I was Tired had not eaten and took a day off work and, if the tech couldn't make it before 530 I was leaving. I stayed until 6pm again no tech. Now after wasting my entire for a service that I'm paying for, placing a 2 year commitment for a not so good discounted rate. I think its total disrespectful as a consumer. When I can and will easy find other sources and might I add more affordable sources for both phone and internet. I just want to take the time to say "THANK YOU"! for spearing me a whole 2 plus years of under appreciation, poor service and disrespect.

Initial install of phone and internet service took 4 different visits and 7 different technicians. Thereafter internet service was lost for at least 3 days aprrox 10 times within the first 3 months. Oh yes, and by the way Verizon will not credit you for that! Also asked them to put a block on my phone for international calls and I actually have it in writing to say the phone was now blocked. However, that was not the case and an international exchange student made $800 of international calls. Verizon stated, 'yes' it was their error in not placing an international block as they had confirmed but I was still responsible for paying the bill as the calls had been made. I felt like I was fair in offering to pay half of that bill as it had been they who were negligent, but they said I had to pay the whole bill. Evidently 'nobody' at Verizon will take the blame for any error on their part! I spoke to 4 or 5 different departments, supervisors and managers and they were all rude and indifferent to the situation. If you are considering getting Verizon DON'T! We are a military family who move every 2yrs and have experienced a large number of communication/phone companies and Verizon are by far the worst!

All started when we called Verizon to complain they assigned us a # that was in hock to debt collectors, we asked them to change our number at no charge. They gave us another # and again we received collection calls. We call again to change our # they say they must charge us this time. Fine. Now we start getting charged for Game Subscriptions on our phone. We subscribed to NO games. We call them again. This goes on and on until we have changed our # 22 times in one year. Because we would not accept their FAKE charges, Verizon began calling our house, our jobs and spoofing caller ID. They called everyone in our Contacts, such as our mothers, fathers, and friends, harassing them on their jobs, calling their homes and simply stating "I'm sorry I have the wrong #". We call the police department who determine they are calling from a different Verizon cell # each time to escape harassment charges. Finally our contracts end and we smash the phones into small pieces. We go to Wal-Mart and purchase pre-paid Smart Talk phones...guess who they rent airtime from...VERIZON! As soon as we get the phones home & setup, we begin receiving hundreds of incoming Text Messages from a Verizon Cell # we don't know. This of course is done to eat up all our pre-paid airtime so we will go buy another card. They are the biggest THIEFS SCAM ### artists on the planet! Go with AT&T, T-Mobile ANYONE, just avoid the DEVIL at all costs.

I've had numerous situations with verizon. About two years ago I was incarcerated and wrote a letter to the Dallas office to have them disconnect my phone as I was locked up. After 4 months of being jailed I came home and my phone bill arrived. I was charged for all those months and I phoned them to dispute this but they would not. It is still on my bill and I can prove I was incarcerated. The phone company claimed they did not receive my letter until July 4th. Which is a holiday. Yet they would not help me again. After that I moved in with my landlord in which I have service in his name but I pay the bill through my credit card, and through the internet I can check the bill through my e-mail service. A few months ago I noticed I was being billed for an answering service I never signed up for. I called them and the company refunded my account. In October I left for 30 days and put the phone on vacation. Meaning I would not have a phone bill when I was away, nor would I have service. I called them and reactivated the service and wanted to go with a plan for unlimited long distance calls for $48.00. Well I got a bill today for $120.00. I have not spoken to them yet, Verizon seems to always have errors at my expense. On the bill it is charging me for the time I was not here again, along with a service fee saying this NOTICE Your local toll provider has been changed from Verizon to Verizon on Dec.2, 2017 Charge is $3.91. I can not understand all this. Is there anything I can do or can anyone out there help me with this.

After returning a phone well within the 30 day free trial in May or June of 2017, I got a collections letter today: Feb. 26, 2017. For over a year I received bills/statements of credit on this account and called several times. After being assured numerous times that this would just take a few months, a little while, a little while longer to "process through" their system, I quit calling. I really began to disregard the sporadic notices when a credit was shown.

The notice that I received in the mail today is for the amount of the last credit I had showing - $17.85. Now just hoping I have some paperwork left.

I have had 5 defective blackberry phones in a year and a half. The fifth arrived yesterday and this one is missing the options icon that is needed to setup my email accounts. The tech at Verizon said that they can not set it up without the icon. I have had blackberrys with defective trackballs and software that locked up and required taking the battery out to reset the phone. I am tired of these phones and Verizon sending me refurbished phones that are flawed. I will be on my 6th phone in a year and a half and Verizon has proven to me that their refurbished phones are defective and should not be sent to customers as replacements. It is also very hard to get a supervisor on the phone. They will give you all kinds of excuses like there isn't one on the floor at this time. By the time you do get to speak to a supervisor you are very angry. The only answer that the supervisor gave me was that they would send me another refurbished phone. When I asked to speak to her supervisor she said that there aren't any above her. I do not want another refurbished phone from Verizon, I have had enough of their inferior products and customer service. The only thing that I want is out of my contract 5 months early. I know that no wireless carrier is perfect but is it too much to ask for a product that you are paying for to work as advertised?

Verizon High Speed Internet was attached to my computer. I came home and cut the computer on and it said Verizon is defragmenting. I figured it was the Security Suite from Verizon. Then when it was finished I could not get onto my desktop. When I shutdown the computer it would not let me back onto the desktop. I call Tech Support and they could not help me. Then I tried the PC Care that I had requested thru Verizon. No one would help me until it was fixed. They said it was Microsofts problem to call them. I did call them and they were going to try to help me for a fee. I ask them to wait because Verizon broke my computer how I don't know. I called Verizon repeatedly and they would seem to try to help me an then I would get cut off or transferred from person to person who could not help me. I asked could someone come out they would cut me off and not call me back. This went on for weeks until I just gave up. From September 3, 2017 when I first started installation and now it is November 24, 2017 and they want me to pay for internet I don't have a computer. I have only used the internet about 3 weeks or less. My account is cancelled and now I have a bill for no service. Verizon did not keep their word and they have broken my computer that has aleast nine years of my work on it. I don't know if it is lost or what. I do not have a computer to use and I am in two schools where I need to do term papers. This is a mess. I hope someone can help me. Verizon is a large company they should not let this happen to their customers.

Buying the blackberry storm with verizon wireless was a terrible mistake. we spend nearly $5, 000/year on cell phones with our business and we bought some Storms. After returning them multiple times and still having problems with the ones we have, we pleaded with customer service to let us have a different model phone.

I have trouble-shooted and trouble-shooted with them, done the same steps over and over, and each time I called in they asked me to repeat the steps acting like I was an idiot for not wanting to repeat the same steps I had already repeated 5 times.

Now they say all they can do is send me another problematic Storm, they won't send me a different model that is reliable.

I have no other option but to leave Verizon and take my $5k elsewhere, because I am losing business with the Storm device (not receiving calls, not charging on hot days, screen going black and staying black, etc., etc., etc.).

So verizon, after many years of loyalty, your product, the blackberry storm, and your stubborn refusal to let me buy a different model phone for our business (yes, I offered to pay MORE money for a different phone just not the full $500 retail price per phone they demanded), you've lost a client that has a quickly growing business, and that $5k could easily turn into $50k, but it will be another business enjoying those profits.

'Verizon' is a sick twisted scam. That is my experience and I report it here. I have never received their service and I never would want it. (I do hear from others that I am not missing anything but a headache anyway).

Verizon sent me a bill for a phone line and phone services that was not mine. There were no calls made and it was a monthly service fee for three months of a phone line that I never had, and obviously no one ever used. The line was in my name, so I wrote back and told them to close this account and that it was a serious error that they need to address.

I did not hear from then again for the next two months. However, they did not stop billing me for this bogus phone line they had been billing me for, and finally, I received a bill from a collection agency. Verizon has, through all this, proven to be an indiscriminate uncaring company, and beyond that has not only no ethical principles at all, but is also vindictive.

Upon receipt of the bill from a collections company, I sent a reply statement to dispute the debt, and I also sent a copy to the Better Business Bureau. Within a week, Verizon submitted a near duplicate entry to my credit report.

Verizon is a total scam without ethics and without moral principle AT ALL. Submitting knowingly false data to someone's credit report is unspeakably outrageous! Doing so because that person complained to the Better Business Bureau for valid reasons is beyond words. Verizon, you are the worst company that I have ever personally encountered. The worst and I hear your services suck pretty bad as well.

Everyone who works there - find a job at a company that has an sense of ethics and then report on all the horrors you have experienced at Verizon. If you are one of the few who call the shots at Verizon, go have sexual relations with yourself or eat arsenic, I will leave the choice up to you.

Went into what I thought was a Verizon store but was actually Cellular Services Inc. The sign on building is very misleading with Large Verizon sign. So I purchased two cell phone cases with belt clips for at $25ea to later find out the cases don't fit phones properly. Return the next day and store would not return because the boxes had slight 1/4" tear on the corner where original manufacturing sealing tape was used. Store said because box had slight tear that they would not offer any kind of refund or exchange.

Consumers are being misled by use of large Verizon sign as they are an independent company. Store won't stand behind anything they sell and consumers are left with worthless products.

I have a very bad experience with the company called Verizon. I have been cheated 2 times. First, when I joined a home phone service. Their website said that no initial service charge and I joined. Guess what is in the next bill, I have been charged for the initial service fee. I called them so many times and an operator said ok we will refund no problem. Then in the next bill they refund the long distance call charge. The initial service fee still there. I called them again and they said that we never had any initial service fee waiver. I keep calling an try to prove from their website but basically they really frustrate me and I gave up and I paid and I terminated service. I said I will never have service with Verizon anymore. They lied and very dishonest and do not respect customer time.

Recently I am disconnecting my FIOS internet. I have been with them 12 months. I have the bills and I have paid 12 times. I called and request disconnection on March 17 2017. I joined March 23 2017. I have made sure and stated very clearly on the phone with the customer service that I should not be charged anything as I have paid 12 times. Even the last month I paid full but I just want to go out early. Remember I have paid full for the last month. 2 weeks after I got a bill 49USD. We called initially they can't explain what that is. I believe this is again their tactics to delay and hope that we forget. I haven't forgotten. I called again and they explain that the charge for early termination fee minus the credit as I haven't used up all the service for the last month. So they said 69.99 termination fee minus the credit so we charged you only 49.9. I said thank you sir! This is confirms that VERIZON has doing a dishonest thing. Today I do googling and search for "VERIZON rip off". I was not surprised that there are plenty already. Today I file a dispute to my credit card company that VERIZON has violated the terms of agreement and very untrustworthy. As the customer of Verizon I am very dissapointed with this company billing service. I do not think I will ever come back to VERIZON for any service. I hope their CEO or directors will read this.

I agreed to a 2 year contract with Verizon in Dec. 2017~ cable, internet, phone aka bundle pkg. They said this would guarantee the price for two years and I would pay a penalty if I decided to go to another company. I received a price increase this month for cable box rental. They told me they could raise the rental price and there was nothing I could do about it. I can't buy my own box, can't move to another company unless I pay a penalty, etc. So I've been "hung out to dry"!

Verizon Southwest refuses to provide or even make an attempt to provide DSL service to rual coustermers. After doing a little research I found out that Verizon is a spin-off of GTE Southwest who actually owns the phone lines here. I contacted AT&T and was told they could provide DSL service if GTE would allow acess to their lines. Not A Snow Balls Chance In Hell !
I read complaints about Verizon DSL, at least you can have it. The only high-speed internet I can get is Sat. wich cost way to much for what you get !

I ported out my number to att after a very long contractual relationship with Verizon. This was on the date that my service is charged everymonth. The port took about 4 hours and I was disconnected from Verizon. I called a couple of days later to make sure that everything was as it should be. I was told by the CSR that Yes the port had already taken place on the date that it did. When I inquired about how the billing for the month would take place the CSR told me that I pay a month in advance for my service. I was not aware of this practice so I asked if I payed for the month in advance and it is only 3 days into (having ported on the day) could I have a refund on the service? I was told that I could not. I asked since my number had been ported might I get a secondary number to use the service that I had paid for? I was told I could not. I was told that since I had a paid in advance plan that the money I paid in advance would cover any ETF's I might have. Surprise that I got a bill for an ETF? I shouldn't have been but I was suprised. When I inquired with a second CSR about this, I was explained in very good detail all the specifics of the bill I had in front of me but I did not get a single answer on the recorded line about to any of the questions that I had. Good thing my college degree requires reading at even an elementary level otherwise I wouldn't have been able to do it without him. Time and time again he repeated the $$ amounts due to verizon on my bill and time and time again I could get no answers to my inquiries. The only thing he could state is that the first CSR had typed that I had infact called a couple of days after the port to inquire about options to porting out? and that the number was ported out but not that she had promised any of these afore mentioned Items and he could only believe what was typed. He also then changed up my actual contract date to the 7th of each month instead of the 14th for good measure. Lastly he stated that he didn't technically recieve the port request for an additional 7 days after my phone conversation with CSR #1 even though by then they had cut off my service for 10 days. And by the way you have to pay state and federal taxes on the ETF! I asked what product I purchased for the 10 dollars in tax and he stated that any transaction that taxes place requires a tax!.