SmartStyle reviews and complaints 1
View all 307 complaintsSmartStyle - overcharged/ bad cut
I took my 13 year old daughter to get a haircut here, I asked the "STYLIST" if she knew how to stack and just trim up the same cut/ style. (her hair is trimmed every 6 wks.) She stated she could and also wax her eyebrows. We waited about 20min. She mutilated my daughters hair!Her eyebrows were crooked! and she charged me 42.98
The sign stated Adult shampoo and cut 14.95. She never shampooed her all she did was butcher her hair. When I asked her why it was so much, she said she styled it...NO WAY, NOT THIS CUT.SHE HAD CHARGED ME WAXING 11.00, FINE.SHAMPOO AND STYLE 14.95, NO SHAMPOO, THEN THE KICKER ADULT SHAMPOO AND CUT14.95. DO YOU GET WHAT I AM SAYING, I WAS RIPPED OFF AND THERE WAS NOTHING I COULD DO. I WILL "NEVER" EVER" SPEND ANOTHER PENNY AT A SMARTSYLE. THEY ALSO OWN REGIS WICH I HAVE SHORT HAIR, I RECENTLY GOT IT COLORED AND TRIMMED " $130.00! THERE PRICES MEAN NOTHING. BE AWARE. BY THE WAY MY DAUGHTERS "STYLIST" WAS "CHELLE" EMPLOYEE #3. FYI: THE SAME CO. OWS HOLIDAY HAIR TOO. FRESH FROM SCHOOL #3 SMARTSTYLE, A LITTLE EXPERIENCE#2 HOLIDAY HAIR AND SUPPOSEDLY PROFESSIONALS #1 REGIS. CHECK HAIRWAY, THE SAME COMPANY PROBABLY OWNS THAT.I AM SURE THERE ARE SOME WONDERFUL HAIR DRESSERS AT SOME OF THESE PLACES, I HAVE MET ONLY ONE IN ALL OF MY 15 YRS. OF GOING TO ALL 4 OF THESE PLACES.I have the receipt if there is someone who can help.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I can tell you I was a manager for smartstyle, your daughter is considered an adult which is 14.95 the age for a child is 10 and under with that said she should have recieved a shampoo, no question about it, let me also take this time to say I worked my butt off for this place and they fired me because they said my numbers were down But would not show me also I had won a retail selling contest and won a shirt in june i was let go in sept I did recieve the shirt but then they called me and told me i had to send it bac because i no longer worked there you can go onto smartstyle .com see who all regis own s and dont go there