Outback Steakhouse

We ordered food from this restaurant for Father's Day, for our family. My daughter arrived at the pick up area to wait for our food about 20 minutes after ordering. About 40 minutes later no one had came out with our food, so our daughter went inside to see what the holdup was. The person she spoke to said it would take a few minutes longer, so while she was inside she paid for our food. About 20 more minutes later, still no food, and our daughter observed the person she spoke to, coming out of the restaurant and proceeded across the street headed toward the transit mall, where you can catch a bus. Our daughter again went inside, and a supervisor just taking her shift asked if she could help her, she said yes I have been waiting for my food for about an hour, the supervisor went to check on it, and another employee told the supervisor that" someone came in and grabbed some bags to take to customers outside waiting, and they must have given our food to the wrong customer." The supervisor then asked our daughter if she would like to wait another 30 minutes to have another one prepared. Our daughter told her no, just refund her money. She said ok and replied that she would send a gift card in the mail tomorrow. We have been frequent customers here, and enjoy the food, but after this we are wondering if we will ever go back, after ruining this Father's Day.