Navy Federal Credit Union [NFCU]

Their credit union employees don't give out their last names anymore, including the branch manager. That's because of high turnover. They don't train their employees to respond accurately to questions. The service quality has gone down. The call center agents are the same as branch employees, miscommunication, siloed within their department, and not crossed trained properly to respond to questions. NFCU has had lawsuits and investigations with the CFPB. I suggest making complaints with the CFPB in addition to this forum. Branch manager in Sterling and his staff wouldn't assist me with my basic questions. They retaliate once you mention CFPB and tell you that they can't answer your questions. They use gaslighting tactics to get you to leave. There is no accountability when they avoid giving out their complete names.

They're too busy instant messaging to internal departments to get answers to questions they should know. That's because they learn the job on the fly and can't think critically to identify issues and respond appropriately. I would not get an auto nor home loan with this credit union due to the poor training and lack of consistent and accurate information given out.