Gold's Gym reviews and complaints 1
View all 424 complaintsGold's Gym - Never received refund
I am still waiting on my refund and it has been 11 months. Please update me when you will be mailing a check for a full refund. I would like to get this taken care of ASAP
I talked to an ABC Fitness employee and told them that I cancelled my membership 4/18/22 and that because of his phone call I then realized Golds Gym kept billing me AFTER my cancellation.
I saw 4/16/22 my monthly due was charged to my credit card. I had not been able to use my gym membership as I had hoped due to my spinal disability so even though I only came into the gym a few times, I still paid the monthly fee over a year. I went online to cancel but policy said I had to go in person to cancel my membership. Your records should show I even requested my membership# 4/18/22 to try to cancel online. I went in person to the Mechanicsville, VA location on 4/18/22 and spoke to the person at the front desk to cancel my membership. He said they just needed it in writing, so he grabbed a flyer and wrote my name and membership# number to cancel the policy, he signed it and I signed it. He said the cancellation was processed.
But then after getting the call to update my billing I checked my credit card and noticed Golds Gym still billed me:
5/2/22 $49.99 Annual Fee
5/16/22 $33.99 Monthly Fee
6/16/22 $33.99 Monthly Fee
7/16/22 $33.99 Monthly Fee
So Golds Gym actually owes me a refund of $151.96 + Interest I endured of $485 = $637. And remove this collection immediately. I have contacted Golds Gym support as well. A Refund Check can be mailed to me and I will provide membership number, proof od documents, name, address, etc once you contact me so it is not stated publicly.
I have attached the cancellation written notice from 4/18/22, and billing history that shows the $151.96 Gold's Gym wrongfully billed me for. That credit card also has a 26.6% APR so I have endured ($40.42/month = $485 in interest to date!)
Please contact me immediately to let me know this balance due has been removed and that my refund is being sent to me asap.
Agreement#[protected]
Claimed loss: $151.96 + $485 APR = $637
Desired outcome: Full Refund
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