H-E-B reviews and complaints 1
View all 500 complaintsH-E-B - Being threatened by the store manager
I was in the store on 12/13/22 around 6:45pm checking out. The cashier says there is a limit on Srirachi, you can only get one. I said there's no sign stating there is a limit. She said it's been that way for a while. I said I bought two about two months ago. After checking out I go to Customer Service to speak to the front end manager who calls for the Store Manager. The Store manager Steve comes and I explained the situation to him. He says there was a sign. I said there isn't a sign I was just there. He says well it was so I don't know what happened to it. I said I don't work here I can't tell you what happened to it either. He says it's been a limit on Srirachi and I explained I bought two about two months ago. I don't think 2 is an unreasonable number. He then states that I'm poking the bear. I asked him was he threatening me. He then states that I'm poking the bear. I said I don;t like being threatened and asked for the District manager's information. He gave me a name and after searching for over 5 minutes claimed to not be able to find the number. The other managfer I spoke to claims not to know what poking the bear means and basically blew my concern off. I think I was treated this way due to beinhg African American and Steve thinking he could threaten me with no repercussions. The customer relations oerson I spoke to named Robert stated so this is about Srirachi? I said no it's about being threatened by the Syore Manager of HEB. He then states so you perceived it as a threat. I stated Google it, it is a threat.
Desired outcome: I want HEB Corporate and customers to be aware of the threatening disrespectful treatment that Steve gives to African American female customers. This is bigger than Srirachi. I refuse to pay to be treated like a 2nd class citizen
We have received your comment. Thank you!