CVS reviews and complaints 1
View all 3328 complaintsCVS - terrible customer service
I would like to relate my experience during a recent visit to one of your stores. I went into the store and picked out the items I wished to purchase and headed up to the cashier. As I approached the counter I noticed the man behind the counter was texting on his cell phone. When I got up to the counter he never looked up from his phone so I said "Hello"! He never looked up. He just mumbled and scanned my items with one hand while he texted with the other hand. When I left the store I called the store to speak to the manager and I was shocked to find out the man was the manager named Jon. The reason I am writing is because I own my business and think you should know when your customer service is bad.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Time and time again, I have gone to CVS and received TERRIBLE customer service. I was finally fed up the last time that I went... I was waiting to drop off my prescription at the drop off window, which takes literally 5 seconds. There were two people in the back working, one at the computer within 5 feet of me, and no other customers. I made eye contact with two of them, so they were aware that I was waiting, but they did not even acknowledge my presence. They continued typing on their computers and making phone calls. I wouldn't have minded waiting for up to 20 minutes if they had said "we will be with you in a minute" or something along those lines, I understand that they might be busy, and I consider myself to be a decently patient person. But to not even acknowledge a customer? I have never received such incompetent service IN MY LIFE. After 10 minutes of standing I just left. Headed off to Walgreens. At Walgreens, I was helped immediately and I am always helped within 30 seconds of my arrival to the counter. The prices might be higher but I'd pay whatever it takes to knock CVS down from their throne.
Note: The image below portrays how CVS made me feel.
I believe this is an actual experience. I went into a CVS to buy Sudafed once, and the pharmacist was on the phone with what was clearly a personal call. She went through the whole transaction with me without ever getting off the phone, saying very little to me, but continuing her conversation with her friend.
The first comment is SPAM. Who would choose to advertise their company on an unrelated random post on the complaintsboard website? Congrats to them, they now have their very own complaint.
apps44cal - we are on the same boat. Let's hope the rest of America catches on. There needs to be an end to bad customer service, it should be a crime
I get this all the time or the girls rolling their eyes at you. Making a big deal out of you getting a money order. Or getting all angry because they were stocking shelves and had to be torn away from that to help you at the register. The nerve. I also go to walgreens now, I find they are more pleasant and overall don't ignore the customers as much or make the customers feel unwanted.