CVS reviews and complaints 1
View all 3328 complaintsCVS - lazy and poor customer service
Saturday, june 18, 2011 store checked out at 6:26 pm
Today my friend and I walked in to cvs store location at 12260 bellaire blvd, houston, tx 77072. first, I did not see any fliers at entrance door, I asked the cashier (he looked like indian), reg. #04, tran #7086, cashier #0538065, store # 5884 to have any fliers and anything for sale today. the cashier replied to me, there is no sale today. I bought limited 5 bottle 2 litters coca cola by my cvs extra care card and then my friend bought the same amount limited like me by using her own cvs extra care card. the cashier said "no" and because he said "we are one household" that why my friend could not buy the products. my friend asked for the store manager (he looked like indian too) "what's wrong and why?" the answer was "we are one household"
For example: their mothers and I went to cvs store at same time and talked with each other, or you and I went to cvs together. will we be a household members?
They did not have a right to conclude us as one household member when they did not scan the cvs card or asked for id because my friend came from california. the cashier refused to sell to my friend and told my friend (the customer) put back the 4 bottle 2 litters coca cola at same place that she took when the cashier has spared time and did not do anything. when we left the store the cashier called us to offer the store fliers and I said "no" "you keep it".
Based on those, both did not want to serve customers and they were so rude and lazy. why cvs hired these type of people in this bad competition economy? they need to be retrained the attitude toward the customers and the way to work by american way. be nice, gentle, and civilize way at least like mcdonald or burger king
By the way, I found some useful information at cvs.com if anyone wish to write complaints to their corporate headquaters.
For cvs.com questions, comments or website issues call [protected]-4cvs [protected]), monday -
Friday 8:00am -11:00pm, saturday and sunday 8:30am-9:00pm et. closed major holidays.
For inquiries regarding cvs/pharmacy stores or extracare call 1-800-shop-cvs [protected]),
Monday - friday 8:00am - 6:00pm et.
Comments or questions by mail
At cvs/pharmacy customer service is a priority. feel free to send us your comments or questions by mail.
for cvs.com inquiries mail to: for all other inquiries mail to:
Cvs.com cvs corporation
One cvs drive
Woonsocket, ri 02895
Corporate headquarters
One cvs drive
Woonsocket, ri 02895
Doing business with cvs/pharmacy
The complaint has been investigated and resolved to the customer’s satisfaction.
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INDIAN? oh no!
This complaint is really just nitpicking about the fine print and corporate policies of CVS, and doesn't appear to be about an incompetent employee. However, much more problematic is the fact that it's overtly racist, and the consumer appears to be working out personal race issues with the apparently non-white staff.