Amegy Bank

I went to Amegy bank in the Vintage to try to resolve an unauthorized check clearing my account. I was told to sit and Bill would be the one to help me. After awhile, a teller informed me it might be 30- 1 hour before he could get to me. I wasn't sure what to do, so I stayed and Bill came out and asked me what was going on, I told him and he I formed me of the process to take care of it, then went back I asked if anyone else could help the answer was no. So I stepped outside to call a different location to see if they could see me sooner...and they could. No other customers were in the lobby, so when I tried to open. the door, it was locked. I was just going to inform the teller that I was going to another branch, but they locked me out. It was 11:26 am on Saturday, Dec 7, 2019 and they don't close until 1pm. Why lock the door. It wasn't locked before. Poor customer service and hurtful. If the other branch hadn't been so helpful, I would've close my account and went elsewhere. Rhe unauthorized check mess is all Amegy's fault to begin with and I'm the one suffering. Then salt on the wound, be treated like that.