PetSmart

One line at Petsmart on 12100 Inwood Road, Dallas, Tx on 5/14/17 at 515pm. Waited for over 15 minutes after backup was called. Finally, Julian, who said he was the manager came out of the back area near where the banfield area. He was rude and unapologetic. When I told him how long we had been waiting for him to show up (6 people in line) he said they were short staffed and he had been at work for 8 hours. This is not the customers fault! I told him I didn't appreciate the long wait as the other checker had been helping the other customer in line and seemed stuck. He said "the quicker we get this over the quicker you can get out of here". Is this your idea of management? I will shop at Petco from now on. PS: Julian has a seriously bad attitude.