Banfield Pet Hospital

On Saturday, the 17th of October, my Cat Jake passed away. I was unable to bury him, and so my boyfriend called your hospital, at 2360 West Oregon Avenue, Philadelphia PA to see if I could bring my cats body in.

Unfortunately I was unable to afford cremation, but we were told over the phone that I could bring the cats body in regardless.

When I arrived, I was alone carrying my beloved cats body in a cardboard box, people staring, and when the receptionist finally got to me, I told her who I was, she was unaware that we had called, and went into the back to speak to someone. I was then told that in fact they would NOT take the body, unless he were to be cremated. I explained the situation to the receptionist, who blamed it on Petsmart, saying that they must have given me the wrong info. I am certain my boyfriend spoke to Banfield, not Petsmart. Nobody apologized or even offered to let me sit down.

I understand that mistakes are made, but that was one of the most horrific experiences in my life. I had to leave with this box, you can imagine the state I was in just losing my cat. There was no compassion, discretion, or dignity in this whatsoever.

I am disgusted- to be honest I only brought Jake to this hospital once and decided to bring him back to his old vet. The atmosphere is bad, the wait is insane, and the vets are no smarter than the technicians.

I am telling everyone I know (and I work for a Pet-Sitting Service) to never use your hospital, as they are horrible.