O'Reilly Auto Parts

On May 17, 2023 I drove to a Cincinnati location on Ridge after I had gotten off work. I was at your location picking up a battery I purchased, in the midst of that an employee helped me put the battery in. Long story short he came outside and proceeded to put my battery into my car, it didn't work. I was sitting in the car while he worked and I saw sparks fly and I asked "what happened?" he sated it was the tool he was using had touched a part of the battery and it was fine. Then told me to star the car up, I attempted to start the car, nothing. Then I got out of the vehicle and walkaround to he front of the car and noticed he had put the battery in incorrectly, negative on positive and positive on the negative! He turned it around and put in correctly then asked me to start it again, nothing. He continued to try this for a few hours, meanwhile I am trying to hurry up and get to a graduation. I ended up having to leave my car overnight and coming back the next day in my other vehicle after work that day. The worker who damaged my vehicle was not there I spoke with other workers who put me in contact with the DM named Jason I believe. Jason led me to believe that they would take care of my issue and I was ok with that, I assumed their worker did it would be handled no problem. I got the car towed to the dealership and need to get a diagnostic done to see the issue. I called Jason to let him know he stated I need to pay for all repairs and they would reimburse me. No, I wasn't doing that, repairs were almost 6k and quite frankly I didn't have it to give. So I reached out above him to Chris Colyer the regional manager. This guy doesn't return calls I tried a total of 6 times he never called me back. So at this point I am $350, tow truck and diagnostic cost fine. My whole motherboard electronic system is fried and OReilly's managers aren't doing anything to help me, this is a nightmare. Fast forward to now 8/30 my car is still at Nissan not fixed and now I have lawyers involved just bc they don't want to fix an issue that their employee causes and I am out $700+ right now due to having to have a fuse link repaired just so they could run the diagnostic and getting my car towed from their lot because it's been there too long.